Performance Measures

Objective 1.1

Improve the effectiveness of ethics policy.

Performance Measure:

Percent of customers who rate OGE as responsive or very responsive to emerging issues.

Performance Target

Baseline      5%

FY 2007     40%

FY 2008     60%

FY 2009     70%

FY 2010     75%

FY 2011     80%

Performance Measure:

Percent of customers who rate guidance as useful or very useful.

Performance Target

Baseline     70%

FY 2007     75%

FY 2008     80%

FY 2009     80%

FY 2010     85%

FY 2011     90%

Performance Measure:

Percent of customers who say they receive the guidance they need to do their job effectively.

Performance Target

Baseline     75%

FY 2007     80%

FY 2008     80%

FY 2009     80%

FY 2010     85%

FY 2011     90%

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