OIG Hotline Complaint Center
Introduction:
The Office of Inspector General (OIG) maintains a Hotline to facilitate the reporting of allegations of fraud,
waste, abuse, or mismanagement in U.S. Department of Transportation (DOT) programs or operations. You may
report such allegations through the contact information listed on this page. Allegations may be reported by DOT
employees, contractors, or the general public.
OIG’s Hotline is open 24 hours a day, seven days a week and is operated by a third party contractor.
The OIG Hotline is obligated to expeditiously forward all safety-related complaints to DOT’s safety regulatory agencies.
Issues that should be reported:
Contract, Procurement, and Grant Fraud
Environment, Health, and Safety Violations
Computer Crimes
Product Substitution and Suspect/Counterfeit Parts
Bribery, Kickbacks, and Gratuities
False Statements and False Claims
Conflicts of Interest and Ethics Violations
Travel Fraud
Theft and/or Abuse of Government property
Other Violations of Federal Laws and Regulations
Callers are encouraged to provide relevant and specific details of their complaints, including the identity of the
person, company, or organization alleged to have engaged in wrongdoing; a description of the alleged
impropriety; the DOT facility and program affected by the alleged misconduct; contract numbers; date(s) of alleged
wrongdoing; how the caller is aware of the alleged impropriety; the identity of potential witnesses; and the
identity and location of supporting documentation.
Complaint processing:
Upon receipt of a specific allegation of fraud, waste, abuse, or mismanagement, the OIG may take any one of the
following actions: open an investigation or audit; refer the matter to DOT management for appropriate review and
action; or refer the allegation to another Federal agency. Allegations with limited specificity or merit may be
held in abeyance until further, specific details are reported.
Callers may remain anonymous:
Individuals who contact the Hotline, via telephone or letter, are not required to identify themselves to the
Hotline operator. However, persons who report allegations are encouraged to identify themselves in the event
additional questions arise as the OIG evaluates or pursues their allegations.
Confidentiality:
The Office of Inspector General will protect the identity of complainants to the maximum extent possible by
law. Confidentiality is established by Section 7(b) of the Inspector General Act of 1978, which precludes the IG
from disclosing the identity of a DOT employee who reports an allegation or provides information, without the
employee's consent, unless the IG determines that disclosure is unavoidable during the course of the
investigation. Non-Department of Transportation employees who report allegations may specifically request
confidentiality.
Contact:
If you want to report an allegation of fraud, waste, abuse, or mismanagement at the U.S. Department of
Transportation, you may do so by using one of the following methods:
On-line Complaint Form
Call 1-800-424-9071 (toll free).
Fax your concerns to 540-373-2090.
E-mail your concerns to hotline@oig.dot.gov
Mail your concerns to: DOT Inspector General, P.O. Box 708, Fredericksburg, VA 22404
Other Resources:
- Our online privacy policy can be found at http://www.oig.dot.gov/privacy.jsp.
- Inquiries about DOT press releases, programs and operations, publications, and energy information data can be
made at the DOT home page or by calling the
DOT Public Affairs Office at 202-366-5575.
- If you would like to locate a DOT employee, please call the operator at 202-366-4000.
- Questions about motor vehicle registration or state drivers' licenses should be directed to state's
Department of Motor Vehicles. A listing of state Departments of
Transportation may be found here.
- If you are concerned about motor vehicle recalls or would like to file a complaint about defective motor
vehicle, you should contact the National Highway Traffic Safety Administration hotline at 1-888-327-4236 or
visit the NHTSA Hotline website.
- For questions involving your rights when moving household goods, please visit our Household Goods Movers Media Room.
- If you are seeking consumer-related information, http://www.consumer.gov is a
"one-stop" link to a broad
range of Federal information resources available on-line. It is designed so that you can locate information by category,
such as Food, Health, Product Safety, Your Money, and Transportation. Each category has subcategories to direct
you to areas within individual Federal websites containing related information.
- If you are a Federal employee or job applicant with concerns regarding prohibited personnel practices,
including whistleblower reprisals; Hatch Act violations; or other workplace improprieties, please visit the
Office of Special Counsel's website at http://www.osc.gov for more information.
- If you have a safety-related complaint concerning FAA, such as an aircraft incident or violation of the Federal Aviation Regulations (FAR), you may contact FAA’s Safety Hotline, which is open 24 hours a day, at (800) 255-1111. Their website is http://www.faa.gov/safety/.
- If you feel your employer or a driver is violating the Federal Motor Carrier Safety Regulations and/or the Hazardous Materials Regulations, or if you have been victimized by a household goods moving company, broker, or any other carrier, you may file a complaint with the FMCSA National Consumer Complaint Database, http://nccdb.fmcsa.dot.gov/HomePage.asp. You may also call 1-888-DOT-SAFT (368-7238), Monday through Friday between the hours of 9:00 AM and 9:00 PM EST, to speak to a representative who will assist you in filing a complaint.
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