The IHS Help Desk web site is your first stop in resolving IT related problems. |
The IHS Help Desk can assist with issues related to Resource
Patient Management System (R P M S), Enterprise Technology Services (E T S),
National Patient Information Reporting System (N P I R S), Internet or
Intranet web sites (W E B), List Serv (L I S T S E R V), and Web Board (F O R U M).
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IHS Help Desk Contact Information:
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For all calls or e-mails please provide:
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Your name
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Site/Facility/Area
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Phone number
In Addition…
If RPMS related:
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application name and version number
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option(s) you were using when the problem occurred
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brief description of the problem you're having
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steps taken to troubleshoot the problem
If ETS related:
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Description of the problem
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Troubleshooting performed prior to call
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Operating System Version
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Application Version
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Hardware Model
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Contact information
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# of users affected
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Description of urgency/criticality
If NPIRS related:
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report
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version number
If WEB related:
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web site URL and section
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brief description of the problem you're having
If LISTSERV related:
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list serv name
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first and last name, and email address
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brief description of the problem you're having
If FORUM related:
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web board name
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username, first and last name, and email address
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brief description of the problem you're having
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Tiered Services – Organizational Structure:
Please follow the tiered structure below when obtaining support.
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