IT Service Desk Measures

Professional Support, 24/7

ARC prides itself on intense, private-sector-level professional customer service and system support. Our highly trained staff of IT consultants and professionals are available for you at our Service Desk 24/7.

The IT Service Desk is offered as a companion to any other service, and acts as your single point of contact to assist with incidents, requests, or questions regarding our services.

• Immediate access via telephone or email
• Wed-based Help Desk functions are just a click away
• Systems administration available 24/7
• Emergency response team

Service levels for the IT Service Desk can be negotiated when establishing any other service.

The IT Service Desk is available on a 24/7/365 basis.

Key Metrics

• Call answer time
• Call abandon rate
• First call resolution
• Incident/request response time
• Incident/request resolution time
• Customer satisfaction

Major Cost Drivers

• Number of users supported
• Other services supported

Learn About:

Network Services | Security Services