Length between 6 and 20 characters
Spaces are not allowed
Usernames are not case sensitive
You cannot change the username after registration
Length between 8 and 20 characters
At least one lower case alphabet (a-z)
At least one upper case alphabet (A-Z)
At least one number (0-9)
At least one special character (for example ~,!,@,#,*)
In addition, please note that while changing your password your new password
cannot be identical to any of your previous 6 passwords.
Also, passwords expire every 90 days. Once you login, and if the password has expired, the system will prompt you to change your password. Since this password change is prompted by the system, there will be no email notification with the new password.
If you forget your password, you can have a new password emailed to
the email address associated with your account. On correctly answering the
security question in your profile, a new password will be emailed to you. You will be required to
change the password when you login using the emailed password.
If you do not remember the answer to your security question, or if a
security question is not associated with your profile, you will be required
to contact the call center to reset your password.
The security question and the corresponding answer is a security mechanism
that allows you to reset your password in the event that you forget it.
With the security question and answer we ensure that only you
can reset your password.
As a security precaution, your session is terminated after 30 minute(s) of
inactivity. After you login, if no activity is detected in your account for
30 consecutive minutes, you are automatically logged out of the system. A warning
message is displayed 1 minute before your session is about to be terminated. If you
do not respond, you are logged out and a message is displayed asking you to login again.
This is done to prevent unauthorized access to your account.
Your account is locked out after three unsuccessful login attempts.
This is done as a security measure, to prevent unauthorized users from being able to access it.
If you get a message indicating that your account has been locked out, please contact the Call Center
or try logging in after the number of minutes specified in the error message shown on the login screen.
Typically, the account is locked out for 30 minutes.
No. Each user of the system is required to have a unique username and password. The
system does not allow concurrent logins using the same login information from
two different machines. If you attempt to login from two different machines
at the same time you will get the following message "Another user is currently signed on using the credentials supplied by you."
If you get this
message and you suspect unauthorized access to your account, please notify Call Center immediately.
If you have the need to login from a different system, ensure that you log off from the first
system. Otherwise you will have to wait until your session on the first system automatically
expires, which is usually 30 minutes.
Do not share your username and password with any other user.