Front Office/Administration

• Reduce patient wait time (Improve Flow)
• Streamline Scheduling
• Consider "open-access" scheduling
• Improve phone service
• Reminder calls
• Separate lines for appointments, refills, other business

Preventive Care

• Track immunization records
• Smoking Cessation Program
• Patient reminders for annual procedures like mammography and colonoscopy
• Community outreach

Information Technology

• Patient registries
• Disease management software
• Internet Access
• E-mail correspondence with patients and other professionals
• Electronic medical records

Disease Management

• Implement evidence-based practice guidelines
• Develop disease management flowsheets
• Patient education and self-monitoring training
• Group Care
• Assemble disease registry
• Patient reminder systems
• Improve referral monitoring

Business Office

• Improve coding and billing practices
• Update patient demographic data