Program and Project Management Competencies

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General Business Competencies

  • Customer Service
    Works with customers to assess needs, provide assistance, resolve problems, satisfy expectations; knows products and services.
  • Decision-Making
    Makes sound, well informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
  • Flexibility
    Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
  • Interpersonal Skills
    Shows understanding, courtesy, tact, empathy; develops and maintains relationships; deals with difficult people; relates well to people from varied backgrounds; is sensitive to individual differences.
  • Leadership
    Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
  • Legal, Government and Jurisprudence
    Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.
  • Oral Communication
    Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing presentations, listens to others; attends to nonverbal cues.
  • Organizational Awareness
    Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
  • Problem Solving
    Anticipates, identifies and diagnoses problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives; selects from alternative courses of action; makes recommendations, and takes action from developed contingency plans.
  • Reasoning
    Identifies rules, principles, or relationships that explain facts, data or other information; analyzes information and makes correct inferences or accurate conclusions.
  • Team Building
    Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees.
  • Writing
    Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner, produces written information that is appropriate for the intended audience.

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Technical Competencies

  • Business Process Reengineering
    Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering.
  • Capital Planning and Investment Assessment
    Knowledge of the principles and methods of capital investment analysis or business case analysis, including return on investment analysis.
  • Contracting/Procurement
    Knowledge of various types of contracts, techniques for contracting or procurement, and contract negotiation and administration.
  • Cost-Benefit Analysis
    Knowledge of the principles and methods of cost-benefit analysis, including the time value of money, present value concepts, and quantifying tangible and intangible benefits.
  • Financial Management
    Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization.
  • Planning and Evaluating
    Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
  • Project Management
    Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
  • Quality Assurance
    Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.
  • Requirements Analysis
    Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches.
  • Risk Management
    Knowledge of methods and tools used for risk assessment and mitigation of risk.

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