As of August 1, 2001, a national contract with the Ceridian Corporation was awarded to provide most Department of Commerce (DOC) employees and eligible family members with free, short-term worklife services with an Employee Assistance Program (EAP) counselor.  

EAP services provide employees and eligible family members with confidential, professional assistance. Counselors are available to discuss emotional well-being, work-related issues, parenting and/or elder care, addiction and recovery, financial difficulties, marital or family stress, and any other problems that have created personal distress. 

Employees may obtain assistance 24-hours a day, 7-days a week through Ceridian by calling toll-free 1-877-234-5151.  Hearing impaired employees may call TDD 1-800-999-3004.  

DOC (NOAA, NIST and NTIA) employees in Boulder should obtain free EAP services on-site through a contract with the University of Colorado. Boulder employees can schedule counseling by calling the Health Services Unit at x3801 during normal work hours.

DOC employees in the Office of Inspector General are not covered under the national contract at this time.

Eligible family members include those living with or dependent on you for at least half their support.  

Additionally, Ceridian can help with day-to-day life management through such services as financial consultation, pre-retirement counseling, Federal taxpayer consultation (30 minutes per session, up to 90 minutes per year), legal counseling (30 minutes per session), and help in organizing life's affairs.  Employees and their eligible family members are entitled to receive a minimum of 3 and a maximum of 4 counseling sessions per incident per year.

Learn more about Ceridian at http://www.lifeworks.com. Use an ID of noaa, and a password of 5018. 

Frequently Asked Questions

1. What are my EAP benefits?

Employees and their eligible family members are entitled to short-term counseling for a limited number of sessions with an EAP Counselor. If you wish to pursue long-term counseling, the EAP Counselor can provide you with community referrals for individual, couples, family or group therapy. This includes referrals for drug and alcohol rehabilitation.

2. Do I have to tell my work supervisor that I am seeing the EAP Counselor?

No. You can schedule appointments after work or at times convenient to both you and your supervisor. Appointments are scheduled either convenient to the workplace or to the residence of the employee. 

3. What about confidentiality? Does my personnel file indicate my use of the EAP services?

No. Use of EAP services and any information imparted to the EAP Counselor is confidential. The EAP Counselor may keep notes in order to provide continuity during the treatment process; these notes are kept locked in the counselor's office and are not part of the official DOC records. No record of your use of EAP services appears in the billing process, in your medical or personnel files, or in any communication with your supervisor.

Additional information on the EAP is available from the Office of Personnel Management (OPM).

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