Challenges Facing Agencies in Implementing GPEA

Table of Contents

Challenges Facing Agencies in Implementing GPEA

Trends Driving Government Transformation

Government Online

Key Gov’t Online Findings

Studies on Citizen Expectations

Citizens Expectations Report

Challenge 1: Public Expectations

Challenge 2: Scale of Operations

PPT Slide

Service Gold Standard

Expected Customer Service

Tough GPEA Applications Needs

GPEA Opportunity -- Grants

Required by PL 106/107?

Future of eGovernment

Email: jim.hunt@gsa.gov

Home Page: http://estrategy.gov

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