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EB - Telecommunications Consumers Division
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Find out about actions taken by the FCC and other agencies
to protect consumers:
Working For You
Have a problem?
Learn how to file a complaint
with the FCC:
Resolving a Problem
Discover additional information on consumer issues
and agencies that can assist you:
Resources
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About Us . . .
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The Telecommunications Consumers Division is focused on
protecting consumers from fraudulent, misleading and other
harmful practices involving telecommunications.
The functions
performed within the Division include:
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Investigating the practices of companies engaged in various
telecommunications-related activities, including common carriers,
manufacturers of telecommunications equipment, telemarketers and other
companies utilizing telecommunications equipment for unsolicited
advertisements
- Resolving
formal complaints
brought by consumers,
including those
involving the accessibility of telecommunications services and equipment to
persons with disabilities
- Establishing guidelines for companies in areas such
as advertising to ensure that consumers are able to make informed choices about
telecommunications services
- Consulting with internal and external organizations to ensure that
FCC rules provide the maximum protection for consumers
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Key People
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Division Chief:
Colleen Heitkamp
Deputy Chief:
Kurt Schroeder
Deputy Chief:
Marcy Greene
Associate Chief:
Sharon Lee
Special Advisor:
Mary Romano
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Contact Us
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Phone:
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(202) 418-7320
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Fax:
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(202) 418-2644
(202) 418-7223
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last reviewed/updated on
Mon May 5 08:47:13 EDT 2008
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