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NIH Record  
Vol. LX, No. 18
September 5, 2008
Cardiologist Arai Takes Lessons from Laptop Mishap
Students Use Natural Product, New Model
Northwestern’s Stupp to Lecture on Regenerative Medicine
‘Superstar’ Scientists Complete Pharmacology Postdoc Program
September Is National Emergency Preparedness Month
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Spotlight on Innovation at Pioneer Award Symposium

Immerse yourself in innovative research at the fourth annual NIH Director’s Pioneer Award Symposium on Sept. 22 and 23 in the Natcher Conference Center. The event features a keynote address by NIH director Dr. Elias Zerhouni, talks by scientists who received Pioneer Awards in 2007, poster sessions by Pioneer and New Innovator Award recipients, roundtable discussions and ample opportunities for informal interaction.

At the start of the symposium, Zerhouni will announce the 2008 recipients of NIH Director’s Pioneer and New Innovator awards. Both programs support exceptionally creative scientists who take highly innovative, and often unconventional, approaches to major challenges in biomedical or behavioral research.

‘Empathy for the Customer’
A Day in the Life of the Help Desk
  Frontline agent Alex Naron (l) with Phil Day, NIH Help Desk branch chief
  Frontline agent Alex Naron (l) with Phil Day, NIH Help Desk branch chief

How the NIH Help Desk handles 1,500 requests a day happens behind the scenes. Until now.

Spend a Day with the NIH Help Desk is a new CIT training class “that opens up its internal operations to the public,” says NIH Help Desk Branch Chief Phil Day.

Launched last fall, it’s like a ride-along with the police, he says, “to get that sense of awareness. It’s not really a class, it’s an experience.”