National Cancer Institute
U.S. National Institutes of Health |

NCI Home
Cancer Topics
Clinical Trials
Cancer Statistics
Research & Funding
About NCI

National Cancer Institute
Fact Sheet
In English     En español
    Reviewed: 12/12/2007
Page Options
Print This Page
E-Mail This Document
View/Print PDF
Search Fact Sheets by Keyword

View Fact Sheets by Topic
Cancer Type

Risk Factors and Possible Causes



Cancer Therapy


Tobacco/Smoking Cessation

Information Sources

About NCI

Cancer Health Disparities

Cancer Advances In Focus Index

En español
Quick Links
Director's Corner

Dictionary of Cancer Terms

NCI Drug Dictionary

Funding Opportunities

NCI Publications

Advisory Boards and Groups

Science Serving People

Ordering National Cancer Institute Publications: Questions and Answers

  1. What is the National Cancer Institute's (NCI) policy on the distribution of publications and other materials?

    The NCI's publications are free, and orders for up to 20 items are shipped at no charge. Bulk orders of greater than 20 items incur a shipping and handling charge.

  2. What is the charge for shipping and handling?

    There is no shipping and handling charge for orders of 20 or fewer items--such an order may consist of 20 copies of one title or any combination of titles up to a total of 20 items. Orders for more than 20 items have a shipping and handling fee of 15 cents per copy, with a minimum charge of $8. Current Federal Government budgetary constraints and the NCI's commitment to meeting the increasing demand for information about cancer have made these charges necessary. A program to recover costs of shipping and handling helps to ensure that the information needs of cancer patients, their families, health professionals, and the general public are met.

  3. How do people within the United States place orders for NCI publications?

    Orders may be placed online through the NCI Publications Locator Web site at on the Internet. Orders may also be placed by calling the Publications Ordering Service (POS). The POS, a service of the NCI's Cancer Information Service, can be reached by calling toll-free 1-800-4-CANCER (1-800-422-6237) and selecting prompt "2." The POS is available Monday through Friday, 9:00 a.m. to 4:30 p.m. local time. Callers with TTY equipment may call 1-800-332-8615. Orders may also be faxed to 410-646-3117 or mailed to:

    Publications Ordering Service
    Post Office Box 24128
    Baltimore, MD 21227

  4. Is there a limit to the number of copies of publications that can be ordered?

    The number of copies of individual titles that may be ordered varies depending on current inventory. To ensure that publications are available to all requesters, NCI may set limits on the maximum number of copies that may be ordered by any one requester each month. For information on the current availability of NCI materials, please call the POS at 1-800-4-CANCER (1-800-422-6237) or visit the NCI Publications Locator Web site at on the Internet.

  5. How often can publications be ordered?

    Cancer patients, their families, and the general public may order NCI publications as often as necessary to fulfill their needs. However, in order to maintain an adequate supply of publications, the NCI requests that health professionals and organizations place bulk orders for individual titles no more than once a month.

  6. If my organization needs more publications than we can order, how can we get more copies?

    Organizations may purchase more copies of NCI materials by adding on to the Government's print order. Adding on to a Government print order is called a "Ride-On." A Ride-On lets organizations purchase extra publications more economically because of lower Government printing costs. For more information about Ride-On printing, see the Ride-On printing fact sheet at on the Internet or contact the NCI's Office of Communications and Education by e-mail at

  7. How are NCI publications shipped?

    All orders are shipped from the NCI's Distribution Center in Baltimore, Maryland. Most orders are shipped through the U.S. Postal Service. Bulk orders are shipped by FedEx. In the continental United States, orders shipped by FedEx should arrive within 5 business days, depending on geographic location.

  8. What are the methods of payment for orders?

    Arrangements for payment of shipping and handling charges must be made in advance. Bulk orders placed through the NCI Publications Locator Web site must be paid by credit card. Payment for bulk orders placed by phone may be made by credit card (VISA, MasterCard, or American Express only) or purchase order. Orders placed by mail can be paid by check, money order, or credit card. Institutions that place an order by mail may also pay by purchase order. Checks or money orders should be made payable to the Publications Ordering Service. Payments for bulk orders should be mailed to the following address:

    Publications Ordering Service
    Post Office Box 24128
    Baltimore, MD 21227

  9. Is there a charge for rush orders?

    The charge for rush orders is the actual cost of the expedited shipping. This charge is in addition to the shipping and handling fee that is applied to bulk orders. Payment for rush orders must be made via credit card at the time of ordering. VISA, MasterCard, and American Express are accepted.

  10. How are underpayments, overpayments, and refunds handled?

    If an order is underpaid, the quantity of materials shipped is adjusted down.

    If an order is overpaid by $10 or less, the quantity of the materials shipped is adjusted upward. Overpayments of more than $10 are refunded by check in the amount of the overpayment.

    The POS does not make refunds or offer exchanges on orders after they have been shipped. In the event of a shipping error on the part of the POS, a refund and/or free replacement of the order will be provided.

  11. Can people outside the United States order NCI publications?

    Yes. It is NCI policy to send up to five publications without a shipping charge to individuals or organizations outside the United States. All foreign orders for six or more publications are charged actual shipping costs. Foreign orders are limited to 100 total copies, based on current inventory availability.

  12. Requests for materials to be sent to a non-U.S. address can be submitted as follows:





      Publications Ordering Service
      Post Office Box 24128
      Baltimore, MD 21227

    The process for ordering six or more items is as follows:

    • The requester submits a list of requested materials to the POS and includes complete shipping address and contact information (telephone number, fax number, or e-mail address).

    • POS responds with the shipping cost of the order.

    • The requester mails, faxes, or e-mails the list of requested materials and payment (credit card preferred; check or money order in U.S. currency) to the address or fax number above.

    • The order is shipped when payment is received.

  13. How can people find out more about NCI's publications distribution policy?

    Additional information about NCI's publications distribution policy is available by calling the POS toll-free at 1-800-4-CANCER (1-800-422-6237) and selecting prompt "2." For TTY service, call 1-800-332-8615.
# # #

Related NCI materials and Web pages:

For more help, contact:

NCI's Cancer Information Service
Telephone (toll-free): 1-800-4-CANCER (1-800-422-6237)
TTY (toll-free): 1-800-332-8615
LiveHelp® online chat:

Back to Top

A Service of the National Cancer Institute
Department of Health and Human Services National Institutes of Health