What is user-centered design?
What is user-centered design?User-centered design (UCD) is an approach for employing usability. It is a structured product development methodology that involves users throughout all stages of Web site development, in order to create a Web site that meets users' needs. This approach considers an organization's business objectives and the user's needs, limitations, and preferences. Why is user-centered design important?If your Web site is not useful to users, it will never be used. In order for your Web site to be successful, users must visit the site to find information or accomplish tasks. No matter what objectives you have set for your Web site, it must carefully balance the needs of users and the needs of your organization. If users don't find your Web site helpful, they will not use it, which will, in turn, prevent you from meeting your organization's objectives. From the business side, you can lower operating and redevelopment costs by developing a product, such as a Web site, correctly the first time around. How do I create a user-centric Web site?The first step is to clearly define your organization and users' needs, goals, and objectives. To get the project started, begin by asking yourself (and your Web development team) more detailed questions such as:
See the Questions to Ask at Kick-Off Meetings (PDF-160KB) for a full list of questions to ask your team. What steps are involved in the process?To create a user-centered Web site you must think about the needs of your users throughout each step in the development of your site, including:
The Step-by-Step Usability Guide provided on this site provides an overview of the user-centered design process. You might want to review the visual overview of all the steps so that you can quickly jump to any step in the process. |
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