NIH LISTSERV Facility
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Division of Network Systems and Telecommunications
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When using the List Management Web Interface, LISTSERV checks your login address against the list owner e-mail addresses in its records. When entering the list management area, the names of lists you "own" under the login address are displayed. You may find that some of the lists you own are not displayed; or, if LISTSERV finds no matches, that you cannot access the list management area at all
If you've run into this problem, your login address doesn't match your owner address for the list. This is a common problem, especially at NIH, where most users have more than one valid e-mail address. Try logging on using another valid e-mail address (you may have to create a LISTSERV password for the new address). If your list has just been set up, your e-mail address may have been mistyped on the online application form, or you may have registered a forwarding address (such as Jane_User@nih.gov) with LISTSERV, rather than your actual e-mail address. If you have a list co-owner, he or she may be able to log on and ascertain your owner address. You can then log into the website using that address (again, you may have to create a password for the address). If all fails, contact the LISTSERV Administrators.
See the previous question.
Set the REPLY-TO keyword in the list header to SENDER,RESPECT instead of LIST,RESPECT. See Editing the List Configuration (Modifying the List Header) for details on how to modify the list header, and Changing The Default Reply Setting, for specifics on changing this keyword in the list header.
The quickest way to get help with an error message is to forward a copy to the LISTSERV Administrators at listmaster@list.nih.gov. Type a brief note of explanation at the beginning of the message.
You can create a new list password on the website. From the LISTSERV Home Page, click the Manage button. The LISTSERV Login screen appears. Click on the Create a LISTSERV Password link and follow the instructions to create a password.
Since personal passwords are associated with a specific e-mail address rather than with a specific list, if you use multiple e-mail addresses to administer your list(s), you will need to repeat this procedure for each one. (You can use the same password for all your addresses, if you like.) Your list co-owners, if any, will have to create their own personal passwords. If you own multiple lists, you can use the same personal password for all of them, on one condition: the e-mail address with which the password is associated must exactly match your owner address for the list.
My e-mail address is about to change. Do I need to notify LISTSERV?
You should definitely update your owner address for any lists you own, to make sure that LISTSERV will continue to recognize you as list owner. If you know what your new address will be, you can add it as a second owner address in the list header before your address changes. Once your old address goes away, be sure to remove it from the list header to avoid generating myriad bounce messages to the LISTSERV Administrators. You will need to create a password for the new address (see previous question).
For details on modifying the list header, please see Editing the List Header. For further information on changing an owner address, see Changing, Adding, Or Deleting An Owner Or Editor Address.
My e-mail address has changed, and I didn't update my owner address in the list header before the change occurred. What should I do?
First of all, if you have a co-owner whose address is still valid, have him or her add your new address to the owner definitions in the list header. Then create a password for your new address, and you should be good to go. Alternatively, you can bypass the problem, if you have a valid LISTSERV password, by logging onto the List Management Web Interface with your old address and making the change. Then use the Web Interface to create a password for your new address.
If you don't know your LISTSERV password, but mail sent to your old address is being forwarded to your new address, you can still bypass the problem. Use the Web interface to create a password for your old address; LISTSERV will send the request for confirmation to your old address, and your mail system will forward it to your new address. Confirm the password request by clicking on the Web link in the request for confirmation (NOTE: the e-mail method of responding to the request for confirmation will not work here). When LISTSERV acknowledges that your password has been accepted, you can then log onto the List Management Web Interface using your old address, and update your list header. Finally, use the Web Interface to create a password for your new address.
I'm a list editor. LISTSERV is sending me list messages for approval, but isn't letting me approve them. What's wrong?
If your editor address in the list header doesn't exactly match the "From:" address in your outgoing e-mail, LISTSERV won't "recognize" you when you try to approve a posting. You'll need to have the list owner modify the editor address in the list header so that it exactly matches the "From:" address in your outgoing e-mail.
I just set up a new list and sent a test message. Why didn't I receive a copy?
LISTSERV doesn't assume that the list owner wants to receive list mail. To receive list mail, you must be subscribed to the list.
My list is no longer being used. How do I delete it?
Point your web browser at the LISTSERV Home Page and click For List Owners, then click Delete a List. Fill in the online form and press the Submit button. Be sure and check your email for a request for confirmation. You must reply to the request in order for your list to be deleted.
How can I rename a list?
This is a non-trivial task, so please try to keep name changes to a minimum. Send an e-mailed request to the NIH LISTSERV Administrators at listmaster@list.nih.gov. Be sure and include both the old and new list names.
My list is suddenly being inundated with mail. Can I put the list on hold while I check to see if there's a problem?
Definitely. If your list volume does a sudden and obvious jump, you may have a loop. Putting the list on HOLD can give you time to contact the LISTSERV Administrators and check into it. This function can only be done by command to LISTSERV. From the List Management screen, click the Command button, and type the following command:
HOLD listname PW= password
Fill in your list name and password, of course! To review (and possibly delete) backlogged mail after a list has been held, modify the header and designate a temporary editor for the list. This will cause the backlogged mail to be sent to the editor for review before it is posted. For instructions on making your existing list an edited list, see Edited Lists. When you're ready, restart mail to the list with the FREE command:
FREE listnamePW= password
LISTSERV tells me my list is being held. I didn't send a HOLD command. What happened?
Every list has a maximum number of postings allowed per day (at NIH, the default is 50). If the number of postings exceeds the maximum, LISTSERV automatically holds all list mail and sends notification to the list owner. Use the FREE command (see above) to restart mail. To review (and possibly delete) backlogged mail after a list has been held, modify the header and designate a temporary editor for the list before issuing the FREE command. This will cause the backlogged mail to be sent to the editor for review before it is posted. For instructions on making your existing list an edited list, see Edited Lists.
We've been getting some inappropriate messages on our list lately. How can I control what gets posted to the list?
The best way to monitor all postings to your list is to set up a list editor. The editor can be the list owner or any designated individual. To make your list an edited list, modify your list header to include the following keywords:
Send= Editor,Hold,Confirm
Editor= user@host
where user@host is a designated editor other than the owner. LISTSERV will send all postings to the editor for approval before posting them to the list.
If the inappropriate postings are all coming from one individual, you have a couple of choices. From the List Management screen, click the Subscribers button to access the Account Management screen. Examine the subscription for the problematic user and select one of the following options (under miscellaneous), then click Update:
- User may not post to list
- All postings sent to list owner for review
I want to send e-mail to the owner of a list, but I don't know who it is.
There's a formula for sending e-mail to a list owner. Address
your message to
listname-request@list.nih.gov (substitute
the name of the list in the address).
I'm stuck. How do I contact the NIH LISTSERV Administrators?
To contact the NIH LISTSERV Administrators, send e-mail to listmaster@list.nih.gov.
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