United States National Library of Medicine National Institutes of Health

FAQ
Document Delivery/ILL -- Wrong article received

Question: What should I do if I receive the wrong article from NLM?
Answer:

If the article you received was incorrect, you may complete and submit the form Report a Problem with ILL Requests Filled by NLM (https://docline.gov/docline/help/contact_nlm/ill_web_form.cfm) or contact the Collection Access Section of the National Library of Medicine (NLM) by email at custserv@nlm.nih.gov; or by fax at (301) 496-2809. Please provide the complete citation and the DOCLINE request number which appears on the cover page of each delivered document. If for any reason NLM cannot provide the correct article, you will be issued a credit equal to the cost of the delivered document.

Related Questions:
How can I contact NLM's customer service staff?
What should I do if I have not received an interlibrary request sent to NLM?
What should I do if my document is missing pages?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_wrong_article.html

Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 14 June 2007
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