United States National Library of Medicine National Institutes of Health

FAQ
Document Delivery/ILL -- Customer Service

Question: How can I contact NLM's customer service staff?
Answer: -

Questions related to interlibrary loan can be submitted via the customer service web form at Report a Problem with ILL Requests Filled by NLM (https://docline.gov/docline/help/contact_nlm/ill_web_form.cfm) or can be e-mailed to custserv@nlm.nih.gov. Customer service staff can also be contacted by phone at 301-496-5511.

Related Questions:
What should I do if my document is missing pages?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_contact_custserv.html

Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 25 August 2006
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