Hot News Archive
1/13/2009 11:49:30 AM - NED Emergency Restart: 11:50 a.m.
Description: NED (https://ned.nih.gov/ned) needs to be restarted. If you are currently logged on, please save any tasks you're working on and exit the system.
Impacted Service/Application:
NED
Impacted Users:
NED Customers
Expected Resolution Time:
Expected downtime is 20 minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NED is back online.
1/13/2009 6:02:39 AM - NAppMan Scheduled Maintenance January 13, 2009
Description: On Tuesday, January 13 from 8:00 AM to 12:00 PM (Noon), NAppMan will be unavailable as engineers will be taking it offline to conduct maintenance and upgrades to the application.
Updates on the progress of the maintenance will be provided as they are made available.
If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://support.nih.gov/support.
Resolution: NAppMan is up, available, and reliable. The upgrade was successful.
1/12/2009 10:07:59 PM - NIH Enterprise Directory (NED) Access Issues
Description: Event Details:
Currently, the NIH Enterprise Directory (NED) is unavailable to some customers. There is no current estimated time to resolution.
Further information will be provided as it is made available.
Impacted Service/Application:
NIH Enterprise Directory (NED)
Impacted Users:
Customers attempting to use NED
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Access to the NIH Enterprise Directory (NED) has been restored.
1/12/2009 12:13:45 PM - Power Outage at 5635 Fishers Lane
Description: There is currently a Power Failure at 5635 Fishers Lane, in Suite 900. Approximately 40 telephones lines have been affected. The known IC affected at the moment is NHLBI. Pepco has been contacted, and a Verizon technician has been dispatched to fully assess the situation.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The power outage at 5635 Fishers Lane has been resolved. All affected telephone lines have been restored to service.
1/12/2009 10:34:32 AM - Building 12 Data Access Switch Issues
Description: At 9:49 AM we experienced a momentary loss of connectivity to a Building 12 Datacenter Access switch of which connects to several EMIB servers. Connection has been restored, and NIHnet engineers are investigating the root cause.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Initial/final Hot News has been sent.
1/7/2009 1:27:07 PM - Mailbox Server Reboot
Description: Mailbox server NIHCESMLBX10 will be rebooted this evening at 10 PM to resolve a memory depletion issue. Service should be restored within 15 minutes of the reboot.
Impacted Service/Application:
NIHCESMLBX10
Impacted Users:
NCI Customers
Expected Resolution Time:
15 minutes
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIHCESMLBX10 reboot was completed successfully. All services have now been restored.
1/5/2009 7:35:38 AM - ITAS Connectivity Issues
Description: Currently the ITAS system is experiencing connectivity issues and may have been unavailable to users. Engineers are aware of this issue and are working on a resolution.
Further updates will be provided once they are made available.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: ITAS is now available. Engineers may need to bring down the system for further maintenance if they find anything additional during the investigation
1/5/2009 7:02:43 AM - ITAS Connectivity Issues
Description: At 4:08 AM ITAS was experiencing connectivity issues and may have been unavailable to users. Engineers are aware of this issue and are working on a resolution.
As of 6:50 AM ITAS has been brought to service and is available to users.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Initial and finale notice has been sent. Issue has been resolved.
1/2/2009 10:55:05 AM - Flooding Reported in CRC D-Wing
Description: At this time, there has been flooding reported to CIT in the CRC D-Wing, 6 and 7th floors. People in the areas affected have been relocated. Technicians have been dispatched to assess the closet and phone status of the areas.
Further update will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The initial repairs and walk-thru have been completed and wireless service does not seem have been affected. Structural repairs will continue within the building until the spaces affected have been reoccupied.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/30/2008 7:29:41 AM - Upgrading Formulas for NAppMan
Description: The NAppMan team is upgrading the third-party package that provides much of NAppMan's functionality. The upgrade is to the Formula product. The company that developed Formula is changing its name to its name-sake, Managed Objects. The new version is Managed Objects 4.0.
NAppMann will be moving through 4.0 to an even newer release, 4.5, but the engineers must perform a database upgrade in 4.0 to allow the 4.5 upgrade. The upgrade to 4.5 will occur on 1/13/09.
Impacted Service/Application:
NAppMan (NIH Application Manager)
Impacted Users:
During this time users will be unable to access NAppMan.
Expected Resolution Time:
12:00 PM (noon)
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NAppMan is back up and running. The upgrade was successful.
12/29/2008 1:57:03 PM - EMIB BOSB3 SAN Hardware Replacement Maintenance
Description: On Monday, 29 December from 6:00 PM to 6:30 PM, EMIB engineers will be performing a hardware replacement maintenance to address a bad drive on the BOSB3 SAN. No interruption in service or connectivity is expected to affect the servers located on the SAN.
The servers and ICs that use the affected SAN are:
-- NIHCESMLBX3 - NIDCR, OD, CIT, NINR, NCRR, CSR and NCMHD
-- NIHCESMLBX5 - NIAID
-- NIHCESMLBX6 - NHLBI and NIEHS
-- NIHCESMLBX16 - NIAID, NCI, OD, NHLBI and NIEHS
-- NIHCESPUB5 - Public Folder Connectivity could be affected
-- NIHCESSMTP3 - None
-- NIHHRSAMLBX - HRSA
-- NIHHT03 - None
Engineers will provide an update at the completion of the maintenance window.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The work to the EMIB SAN BOSB3 has been completed.
12/24/2008 1:21:29 PM - NIH Help Desk Holiday Hours on Friday, 26 December
Description: Due to the Federal holiday on Friday, December 26, the NIH Help Desk will be open from 8:30 AM to 5:00 PM per normal holiday hours. The NIH Help Desk will resume normal business hours on Monday, December 29th.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This is an initial and final notification.
12/20/2008 8:23:09 PM - Intermittent Power Outages in Fernwood Building
Description: Fernwood Building is currently experiencing intermittent power outages. Property Management has been notified and they are working to resolve this issue.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: No further power outages have been experienced. Power is fully restored.
12/20/2008 11:12:40 AM - Operator Services Phone Outage
Description: Currently the Operator Services number of 301-496-4000 is experiencing technical difficulties.
Technicians are onsite working towards a resolution.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: As of 11:15 AM the Operator Services number of 301-496-4000 has been restored to service.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
12/20/2008 9:47:42 AM - Extended Outage of SharePoint Services
Description: As of December 20, 2008 at 9:00 AM, the SharePoint maintenance has been completed. However, there have been some technical problems on the SharePoint Backend configuration which will impact Search, Excel Calculation Service and Infopath features.
Engineers are currently working with Microsoft on a resolution. Updates will be provided once they are made available.
Affected Services:
SharePoint Search, Excel Calculation Service and Infopath Service. All other SharePoint features are intact.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: All services of the MOSS/SharePoint service are functioning correctly. The SharePoint service is re-indexing the SharePoint site and should be fully searchable at 9:30 pm.
12/20/2008 6:51:25 AM - NBS is Unavailable
Description: As of 6:40 AM, the NBS system is unavailable. NIH users who attempt to access the system are receiving a "page cannot be displayed" error. CIT engineers have been notified of this issue, but there is currently no estimated time of resolution. Further updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NBS system has been restored to service.
12/19/2008 4:08:32 PM - Mail Delivery Problems for ORS.OD.NIH.GOV Domain
Description: Several individuals have reported that email messages to NIH addresses ending in @ors.nih.gov are getting rejected at the sender's end. Senders will likely receive an NDR (Non-Delivery Receipts), generally stating that their server was not able to find a mail handler for the ors.od.nih.gov domain.
Engineers are aware of this issue and have already taken steps to correct the issue. However, the problem may persist as the changes are propagated to other domains.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This was an initial and final resolution.
12/18/2008 2:56:26 PM - Emergency Server Patching
Description: EMIB will be patching the following servers at 10 p.m. tonight, December 18th for emergency security patch.
MS08-078 (Critical): Security Update for Internet Explorer (960714)
NIHADM3, NIHADM4, NIHADMRPT, NIHADMWEB, NIHADMWEB2
NIHPSS2
NIHEAS, NIHEAS2, NIHEASNDX
Effected services include, Email archive, iforgotmypassword.nih.gov, password.nih.gov, Active Roles Server
ADM is a redundant service so outage will be minimal. All other services will be unavailable for a maximum of 15 minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Patching of all the servers have been completed successfully.
12/16/2008 2:11:35 PM - Emergency NED Restart - 2:15 p
Description: It will be necessary to restart NED (https://ned.nih.gov/ned) at 2:15 p.m. Please complete or save any tasks you are currently working on and log off the system. Expected downtime is 20 minutes and we will notify you when the system is back online.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The emergency restart has been performed and NED (https://ned.nih.gov/ned) is back online.
12/15/2008 11:56:48 AM - NIH Exchange Server 4 Latency Issues
Description: Currently, users with e-mail accounts on MLBX4 are experiencing issues accessing their e-mail through desktop clients and through E-mail Web Access due to a large e-mail queue. The following ICs may experience slow or inaccessibility of their mail accounts:
FIC
NCI
NIAAA
NIAID
NIDA
OD
Engineers are aware of the issue and are monitoring the situation closely.
Impacted Service/Application:
NIH Exchange Mailbox 4
Impacted Users:
FIC, NCI, NIAAA, NIAID, NIDA, and OD users with e-mail accounts on Mailbox 4
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of December 15, 2008 at 1:14 AM the service for Exchange Server 4 has been restored. Engineers continue to monitor the situation.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/15/2008 10:13:26 AM - NED is Unavailable
Description: At this time the NED (https://ned.nih.gov/ned) may be inaccessible to some users. Engineers are aware of this issue and are working towards a resolution.
Additional information will be provided as it becomes available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: As of December 15, 2008 at 10:48 AM the NED system was brought back to service.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
12/12/2008 10:28:41 AM - NED is Unavailable
Description: At this time the NED (https://ned.nih.gov/ned) is unavailable. Engineers are aware of this issue and are working towards a resolution.
Additional information will be provided as it becomes available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: As of December 12, 2008 at 11:00 AM the NED service (https://ned.nih.gov/ned) was brought back online.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov.
12/11/2008 6:35:45 PM - BBSM Server Down
Description: Currently, the BBSM Server is down. All wireless guests users will not be able to login through the NIHnet wireless network. Further updates will be provided as they are made available, there is no estimated time for a resolution.
Impacted Users:
All NIH wireless guests users
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.nit.nih.gov
Resolution: As of 7:22 PM the BBSM server has returned to normal service. NIH guests users can now login through the NIHnet wireless network.
12/11/2008 1:50:11 PM - Remedy Services are Currently Unavailable
Description: Currently, the Remedy service is unavailable. Web-submit tickets created through http://ithelpdesk.nih.gov/support are not able to process properly at this time. Engineers will be rolling back changes made to the Remedy services during last night’s weekly scheduled maintenance window to correct the issues. Further updates will be provided as they are made available.
Impacted Service/Application:
Remedy services
Ticket Web-submit (http://ithelpdesk.nih.gov/support)
Impacted Users:
Customers who use the Remedy ticketing system.
Customers attempting to create tickets via web-submit.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.nit.nih.gov.
Resolution: The Remedy service is now available. The web-submit ticket form located at http://ithelpdesk.nih.gov/support is now processing tickets properly. If you continue to have problems with the Remedy service, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/9/2008 1:09:38 PM - NIH Integrated Services Center F5 Upgrade
Description: On Wednesday December 10th, from 8 p.m. to 12 a.m. the NIH Integrated Services Center will perform a system upgrade in its Sterling location. The ISC will upgrade their F5 devices to ensure compliance with FIPS 140 mandates. On Sunday December 14th from 8 a.m. to 10 a.m., this upgrade will also be implemented in Building 12.
In addition, the ISC will take the opportunity to begin phasing in the processes for the HSPD-12 user authentication and identity system.
Impact:
There is no expected impact to any ISC services, as a result of our existing redundant servers.
ISC CALENDAR OF EVENTS
To view this and other maintenance activities planned by the ISC, we encourage users to visit the ISC Calendar on the Portal, which can be located using the following links:
https://my.nih.gov/portal/server.pt?open=512&objID=1055&PageID=1655925&cached=true&mode=2&userID=1931593 (NIH Login required.).
Should you have any questions or concerns regarding this maintenance, please send your inquiries to NIH ISC Support.
Resolution: The NIH Integrated Services Center F5 Upgrade maintenance has been successfully completed.
12/9/2008 7:52:36 AM - NBS Oracle Intermittent Access Issues
Description: The NIH Help Desk has determined that currently there are intermittent access issues with NBS Oracle. NBS Management has been notified. Further information will be provided as we hear.
Impacted Service/Application:
NBS Oracle
Impacted Users:
NBS Oracle Users
Expected Resolution Time:
No estimated resolution at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The intermittent access regarding NBS Oracle has been resolved.
12/8/2008 3:42:40 PM - Emergency NED Restart
Description: NED will be restarted in approximately 3:40 PM. Users should save any tasks they're currently working on and log off the system. Expected downtime is 20 minutes. Update will be provided once the NED is brought back to service.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of December 8, 2008 at 4:08 PM the NED service was brought back online.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/8/2008 2:16:06 PM - NIHnet Building 45 Opdiv DMZ Router Hardware Refresh Maintenance
Description: On Saturday, December 13, 2008 at 10:00 AM - 6:00 PM EST, NIHnet engineers will perform a hardware refresh of the Building 45 OpDiv DMZ Router.
Impact:
Please note that the NIHnet Building 45 OpDiv DMZ Router Hardware Technology Refresh Maintenance has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, the OpDiv traffic that is currently traversing the Building 12 OpDiv path will be shifted to the Building 45 OpDiv path during this maintenance to verify operation of the newly upgraded Building 45 Opdiv router. Upon completion of this maintenance activity, traffic will remain on the Building 45 OpDiv path for continued evaluation and monitoring of new hardware.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The change management request "NIHnet Building 45 Opdiv DMZ Router Hardware Technology Refresh Maintenance" has successfully been completed.
12/5/2008 2:31:51 PM - Reboot of NIHCESMLBX2
Description: On Saturday December 6th, 2008 at 9:00 PM, there will be a reboot of the NIHCESMLBX2 server.
An authentication method issue with some mobile devices authenticating to the server has been found. This seems to have occurred during the last patching window and requires a reset to complete the fix.
Affected Users:
This will affect NINDS & NIMH users with mailboxes on NIHCESMLBX2. Mailboxes will be unavailable during the downtime.
Expected time of Resolution:
Downtime is expected to last approximately 10 minutes.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIHCESMLBX2 server reboot has been completed successfully.
12/5/2008 1:59:48 PM - NIH Web Meeting Maintenance
Description: NIH Web Meeting (aka "Connect", formerly "Breeze") services will be restarted in succession starting Saturday, December 6th at 6:30am.
There is no expected downtime and all connections should fail over to redundant servers. Work is expected to complete by 7:00am.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIH Web Meeting maintenance has been completed and all services are running.
12/5/2008 10:55:10 AM - NED System Inaccessibility
Description: The NED system is currently unavailable. Engineers are aware of this issue and are working towards a resolution.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of December 5, 2008 at 11:26 AM the NED System Inaccessibility issues were successfully resolved.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
12/4/2008 12:07:55 PM - Issues Communicating with AOL Contacts using OCS
Description: Currently, users of the Office Communicator System that are enabled for public IM connectivity are having issues communicating with AOL contacts using Office Communicator. Engineers are aware of the situation and believe the problem to originate on AOL's gateway servers. They continue to monitor the situation and will provide updates as they are made available
Impacted Service/Application:
OCS to AIM communication
Impacted Users:
OCS users attempt to communicate with AOL contacts.
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 12:18 PM, service between OCS and AOL Instant Messenger was restored. OCS users should now be able to communicate normally with their AOL contacts.
12/4/2008 11:33:34 AM - NED is currently unavailable
Description: Currently there is an availabilty issue with NED and engineers are currently investigating. More information will be provided as it becomes available. We apologize for the inconvenience.
Impacted Service/Application:
NIH Enterprise Directory
Impacted Users:
Any user attempting to use NED
Expected Resolution Time:
No estimated end time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NED issue has been resolved, all services have been restored.
12/3/2008 12:33:48 PM - Building 10 Network Connectivity Issues
Description: Currently, Building 10 is experiencing network connectivity issues. NIHnet Engineers are aware of this issue and are working towards a resolution.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Building 10 connectivity issues has been resolved. All network services have been restored
12/3/2008 10:56:03 AM - ITAS PR 17.0 Release
Description: ITAS is scheduled to release a new version, PR 17.0, to production on Tuesday, December 9, 2008, from 6:00PM - 8:00PM.
During the deployment of this release to production, ITAS will not be available.
We apologize for any inconvenience this may cause you.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The maintenance was successfully completed within requested time frame.
12/2/2008 10:54:57 AM - NCI Servere Latency
Description: NCI is receiving severe latency issues. Engineers are working to resolve this issue.
Impacted Service/Application:
MLBX10 and MLBX11
Impacted Users:
NCI
Expected Resolution Time:
No estimated resolution at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Latency problems experienced by NCI customers when accessing email have been resolved.
12/2/2008 10:17:03 AM - VPN Connectivity Issue
Description: There was a network interruption that may have caused VPN users to lose connection to NIHnet.
Resolution: Users will need to reboot to regain connection to VPN.
11/23/2008 1:19:27 PM - eRA Common Webservice
Description: Event Details/Description: Currently users are having connectivity issues with eRA Commons endpoints which are Service Affecting. Engineers are currently working towards a resolution. There is no estimated resolution time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of November 24, 2008 the eRA Common Webservice issue was successfully resolved.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
11/23/2008 1:16:49 AM - SILK and Web Sponsor Unavailable
Description: As of 12:55 AM, the SILK and Web Sponsor websites, (silk.nih.gov and websponsor.cit.nih.gov) are unavailable to NIH users. Users are receiving "Server Error 500" warnings when trying to access the sites. CIT engineers have been notified of the issue, but there is currently no estimated time of resolution. Further updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Silk and Web Sponsor websites have returned to normal service and are available to NIH users.
11/20/2008 6:54:08 AM - Sterling Data Center Network Event
Description: Beginning at 6:00 AM, the Qwest Sterling Data Center has been experiencing a network event that may have impacted Hosting Services. Some NIH customers may experience latency while trying to access applications hosted in the Sterling facility. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 9:50 AM on 20 November, Qwest Hosting Services replaced the affected card in the Qwest owned and maintained Center Router 2. During the emergency maintenance, customers may have experienced latency to assets hosted in the Sterling Data Center. Latency issues should be resolved at this time.
If you are still experiencing issues with assets hosted in the Sterling Data Center, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
11/19/2008 10:08:56 AM - NBS Oracle Intermittent Login Problems
Description: It seems that NBS Oracle is having intermittent problems allowing users to log in. Users that are already in the system will not have problems, but users that are trying to log in will.
The NBS Management team is currently working on the issue. There currently is no estimated time for resolution.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NBS Oracle system was restored to service at 11:15 AM.
11/17/2008 7:46:15 AM - Problem Accessing Data Sets From Wylbur
Description: Users are currently unable to access data sets from Wylbur. Engineers are aware of this issue, and are working on a resolution. Tentatively engineers are anticipating the issue may take until Tuesday until it's completely resolved. Please use EDSUTIL program as an alternative until the issue has been resolved.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of November 19, 2008 at 10:00 AM the issue accessing data sets from Wylbur has been successfully resolved.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
11/12/2008 5:11:54 PM - Building 10 Emergency Generator Systems Test
Description: Description:
On Saturday, November 15, 2008 at 7:30 AM - 10:00 AM EST, ORF facility engineers will conduct the monthly Emergency Generator Systems Test in Building 10 and the ACRF facilities. Additionally, ORF facility engineers will conduct the monthly Emergency Generator Systems Test in the Hatfield Clinical Research Center from 10:30 AM to 12:30 PM.
Impact:
The Building 10 Emergency Generator Systems Test Maintenance activity is not expected to impact the Building 10, ACRF, or Clinical Research Center facilities' NIHnet data network infrastructure equipment or NIHnet connectivity outside of Building 10 because all Building 10 Core, Distribution, and Access data network devices are supported by sufficient UPS and/or generator back-up power. However, a small percentage of individual IC networks and NIHnet Wireless Access Units (APs) will be impacted at various locations within Building 10 and ACRF facilities due to the use of commercial power as a sole power source.
In addition, CIT / DNST Personnel will be onsite during and after the completion of the Building 10 Emergency Generator Systems Test Maintenance activity to ensure the complete restoration of voice and NIHnet data network infrastructure services.
If you have any questions Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or visit us online at http://ithelpdesk.nih.gov.
Resolution: As of 11:32 AM the Emergency Generator Systems Test in the Hatfield Clinical Research Center has been successfully completed.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
11/12/2008 10:35:49 AM - Issue with calling T-Mobile Cellular Devices
Description: There is currently a problem calling T-Mobile cellular devices from NIH land lines. When the call is initiated from an NIH telephone, the T-Mobile customer cannot hear the NIH caller. Calls initiated from T-Mobile cellular devices are working fine.
Engineers are aware of this issue and are working towards a resolution. Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Repairs between T-Mobile and Verizon circuits have been completed. T-Mobile cell phone service has been restored and T-mobile subscriber can now receive calls originating from NIH numbers.
11/8/2008 7:49:38 AM - NBS is Unavailable Via NIH Portal
Description: The NBS applications are currently inaccessible from the NIH Portal. NIH users are receiving error messages when attempting to access NBS Communities from the NIH Portal window. CIT engineers have been notified of the issue and are working to resolve it as soon as possible. There is currently no estimated time of resolution. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Issues with NBS applications being inaccessible from NIH Portal have been resolved.
11/6/2008 3:45:56 PM - TESTING!!! Network Outage in Fernwood
Description: TESTING!!!
There is currently a network outage in the Fernwood building. Engineers are aware of the issue and are working to resolve the problem as soon as possible.
Further updates will be provided
Resolution: TEST ONLY -- Please disregard
The Fernwood network has been restored to service.
11/5/2008 11:21:38 PM - Automatic Deprovisioning of AD Accounts
Description: Wednesday, November 12, EMIB will be implementing the automatic deprovisioning of AD accounts marked as Secondary. The rule for Secondary account creation is the account must map to an active NED ID. We will be syncing with NED and any active AD Secondary accounts found with inactive NED records will be disabled and moved to _Inactive. Any active AD Secondary accounts found without NED IDs will also be disabled and moved to _Inactive.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Automatic deprovisioning of AD accounts was successfully completed.
11/5/2008 2:48:10 PM - NIH Login Encryption Key Rollout
Description: On Wednesday, Nov 5th at 6:15 PM, NIH Login technicians may need to roll the NIH Login encryption keys to resolve an on-going outage impacting NBS. This plan will be carried out only if the technicians are unable to restore service using less invasive measures.
However if the technicians do roll keys, please monitor your applications as in the past this has required some restarts for some applications.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The encryption key rollout was completed and the issues with the NBS system were resolved.
11/5/2008 2:08:59 PM - NIH ADM Server Maintenance
Description: Starting at 02:00 AM on Thursday November 6th, 2008, NIHADM3 will be unavailable until 06:30 AM.
ITPro's that use the website https://adm.nih.gov will still be able to connect and operate normally, although, they may have to reconnect to the service at 02:00.
For those that are using the ADM console and are connecting directly to NIHADM3, please reconnect to NIHADM4. If necessary the steps to reconnect can be found at the following URL: https://isdp.nih.gov/openaccess/admmmc/Installation_for_the_ADM__6.0.4_console.doc
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The scheduled maintenance of NIHADM3 has been successfully completed.
11/5/2008 7:13:27 AM - NBS Accessibility issues
Description: The NBS system is currently experiencing some technical difficulties. Engineers are aware of this issue and are working towards a resolution.
Impacted Service/Application:
NBS Oracle, PRISM or GELCO
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NBS system was restored to service as of 7:15 PM on Wednesday, November 5.
11/4/2008 10:10:26 AM - NIH Portal Maintenance on Friday, 11/7/2008
Description: On Friday, November 7, 2008 from 7:00 PM to 8:00 PM, NIH Portal administrators will be conducting routine system maintenance. During this maintenance window, there is a possibility that the NIH Portal will become unavailable. Any interruptions in service are expected to be brief. Please plan your access to the NIH Portal and any hosted applications or files accordingly.
An update will be provided at the conclusion of the maintenance window.
Impacted Service/Application:
NIH Portal
Impacted Users:
Any users attempting to use the NIH Portal during the maintenance window.
Expected Resolution Time:
11/7/2008, 8:00 PM.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of November 7, 2008 at 7:54 PM, the testing was successfully completed and NIH portal is functioning as normal.
11/3/2008 9:24:52 AM - Titan System Inaccessible
Description: We have lost all network connectivity to Titan. This will effect connectivity to all applications running on Titan such as the ADB, DB2, and Shadow. Engineers are currently working to determine the cause and get it resolved as soon as possible.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 9:27 AM the connectivity issues in which Titan was experiencing has been resolved.
If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/31/2008 1:14:14 PM - NSC Building Water Shut-down
Description: Water will be shut-off in the NSC building, Sunday night at 9:00pm. This will affect the NIDA Server Room A/C unit and require that the NIDA Network be shutdown due to the absence of proper cooling. So Sunday night at 8:00pm the NIDA Network will be shutdown and then returned to normal operations at 6:00am Monday morning.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIDA servers have been powered on and are now fully operational.
10/30/2008 9:42:22 AM - NIHCESMLBX15 Memory Problems
Description: NIH engineers are currently monitoring a developing situation on the NIHCESMLBX15 Exchange server. The Exchange server is currently experiencing memory issues. Engineers are attempting corrective actions to restore normal operating conditions on the server. Users who are using POP and IMAP clients will be unable to access their e-mail accounts while the actions are being undertaken. There is a high possibility that engineers will need to reboot the server to restore full functionality and service.
Further updates will be provided as they are made available.
Impacted Service/Application:
NIHCESMLBX15
Impacted Users:
NLM users and other Exchange accounts that are housed on MLBX15.
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 10:33 AM, NIH engineers have successfully rebooted the NIHCESMLBX15 Exchange server and have restored all affected services for users. Users will now be able to access their e-mail accounts hosted on the Exchange server.
If users are still having troubles accessing their e-mail accounts, please contact the NIH Help Desk for assistance.
10/30/2008 8:15:06 AM - Remedy Server Patching, Saturday November 8, 8:00 PM
Description: On Saturday, November 8th, the Remedy team will be patching the Remedy production server. At 8:00 PM, the server will be taken offline for approximately 3 hours to apply the patches. A follow-up Hot News will be sent once patching has been completed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of November 8, 2008 at 9:32 PM the Remedy team has successfully completed the patching to the Remedy server.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/29/2008 1:04:15 PM - SecureEmail.nih.gov is Currently Experiencing Issues
Description: The SecureEmail.nih.gov website is currently experiencing an issue sending notifications about new deliveries. The notices are being queued. CIT engineers are working to get this problem resolved as soon as possible.
Packages are still able to be created and opened via the website.
This affects all users of that use this service. Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Issues with SecureEmail.nih.gov have been resolved.
10/28/2008 10:54:10 PM - NIH Login Implementation In NAppMan
Description: On Wednesday, October 29, 2008, NAppMan will be unavailable between the hours of 7AM to 10 AM due to several changes being made to the NAppMan environment.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of October 29, 2008 at 11:10 AM the NIH Login Implementation in NAppMan maintenance was successfully completed.
If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/27/2008 10:43:25 AM - ITAS Scheduled Maintenance
Description: ITAS is scheduled for web agent upgrade, on Tuesday, Oct 28 from 6:00PM - 7:00PM.
The system will not be available during that time.
We apologize for any inconvenience this may cause you.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: ITAS Maintenance was completed successfully.
10/25/2008 3:45:24 PM - Sharepoint Service Emergency Maintenance
Description: Currently, engineers are working to resolve an issue with the NIH SharePoint Services. To resolve the problems there is a high possibility that the SharePoint Services will need to be rebooted, causing users to lose connection to any SharePoint sites or services.
Further updates will be provided as they are made available.
Impacted Service/Application:
SharePoint services
Impacted Users:
Any users attempting to use an NIH SharePoint site.
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Engineers have completed their work on the NIH SharePoint Service. No reboot was necessary and all SharePoint sites are available for access.
10/24/2008 10:38:27 PM - Performance Alerts for NIH Login, NEES, ITAS, and NBS
Description: Due to tonight's scheduled security patching, users of the following CIT services may experience degraded performance: ITAS, NBS, NIH Portal, NIH Login, nVision, and NIDB. These systems are currently accessible, but users may experience slow response times or unusual behavior. CIT engineers are aware of the issues and are working to resolve them. There is no estimated time of resolution.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The alerts for the affected applications have cleared and all applications appear to be functioning normally.
10/24/2008 10:24:40 PM - Helix System Unavailable
Description: The Helix System is currently unavailable. NIH users are unable to login to the Helix at the present time. CIT technical staff are working with the vendor to diagnose the problem, but there is currently no estimated time of resolution.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of midnight, Helix has been rebooted and is available to users.
10/24/2008 9:55:18 PM - ITAS emergency maintenance WINDOWS - critical security patches
Description: ITAS is scheduled for critical security patches on Saturday, Oct 25, from 8:00AM - 9:00AM.
The system will not be available during that time.
We apologize for any inconvenience this may cause you.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of October 25, 2008 at 8:42 AM the ITAS emergency maintenance has been successfully completed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/24/2008 9:59:48 AM - Password Server Emergency Security Patching
Description: To implement an emergency security patch, engineers will be patching the iforgormypassword.nih.gov and password.nih.gov servers today, October 24th between 11:45 AM and 12:00 Noon. These services will NOT be available during this maintenance window for approximately 5-10 minutes.
Impacted Service/Application:
iforgotmypassword.nih.gov
password.nih.gov
Impacted Users:
Users attempting to access these websites during the maintenance window.
Expected Resolution Time:
12:00 Noon
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The iforgotmypassword.nih.gov and password.nih.gov servers have been patched and are now available for all users.
10/23/2008 10:12:06 AM - Nihadm4 Reboot
Description: Nihadm4 will be rebooted at 10:15 to deploy a patch. This will not affect customers using https://adm.nih.gov. Anyone connecting directly to nihadm4.nih.gov with the ADM console will just need to reconnect. The outage will be no longer than 5 minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Reboot was successful 5 minutes after it started.
10/22/2008 3:13:23 PM - Biowulf System Issue
Description: The Biowulf system is currently experiencing a problem that makes the system inaccessible to users. Members of the Helix systems group are investigating the problem and hope to have it resolved as soon as possible.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of October 22, 2008 at 3:32 PM the problem which Biowulf was experiencing has been successfully resolved. The Biowulf head node is now accessible to users.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/22/2008 11:31:13 AM - NIHEXTERNALDC Issues
Description: A domain controller in the nihnext.nih.gov external forest has suffered a catastrophic hardware failure and will need to be rebuilt.
There is no current time of resolution. Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of October 29, 2008 at 8:00 AM, the NIHEXTERNALDC Domain Controller was successfully rebuilt and brought back to production.
If you have any questions please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/20/2008 4:40:34 PM - Fernwood Power Outage
Description: Parts of the Fernwood Buliding is currently experiencing a power outage; it appears that only lighting is currently affected. Engineers are currently working towards a resolution.
Further updates will be provided once they are available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Power has been completely restored.
10/19/2008 10:55:29 PM - Telephone Outage CRC Building 4th and 9th Floors
Description: Currently there is a telephone outage affecting the CRC building on floors 4 and 9. Technicians have been dispatched and are working towards a resolution. Currently there is no estimated time of resolution. Updates will be posted as soon as they are available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of October 20, 2008 at 9:25 AM the telephone outage on the 4th and 9th floors of the CRC building has been successfully restored to service.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/17/2008 4:31:09 PM - Helix System Emergency Maintenance
Description: The Helix system will be unavailable to users due to emergency system maintenance starting at between 4:30 and 5:30 this afternoon. It is anticipated that the maintenance will last up to 2 hours. Users who are either logged into the system or running jobs have been notified of the expected service interruption.
Impacted Service/Application:
Helix
Impacted Users:
Helix Users
Expected Resolution Time:
Between 6:30 PM and 7:30 PM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Helix System has been restored to service in a degraded mode.
10/15/2008 11:29:53 AM - NIHCESMLBX15 Server Reset
Description: Exchange server NIHCESMLBX15 is exhibiting symptoms of a degrading condition and will be reset at 11:35 AM.
Updates will be provided once they are made available.
Impacted Service/Application:
Exchange Mailbox 15
Impacted Users:
NLM
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 12:14 PM, NIHCESMLBX15 was restored to service and all mailboxes are now available. Engineers continue to investigate the root cause of the problem and will provide updates as they are available.
10/15/2008 4:21:50 AM - NED Service is Unavailable
Description: The NIH Enterprise Directory website (ned.nih.gov) is currently unavailable. NIH users are unable to access the website. There is currently no estimated time of resolution. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NED website has been restored to service.
10/11/2008 1:51:19 PM - Baltimore Network Outage
Description: NIDA, NHGRI, NIA, and CIT/DCSS users at Bayview Hospital Center, Harbor Hospital Center, and Holibird Hospital Center in Baltimore may have experienced a temporary loss of service due to a network outage that lasted approximate 3 minutes, starting at 12:50pm.
Impacted Service/Application:
Network
Resolution Time:
Date: October 11, 2008
Time: 12:53 PM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 12:53 PM the temporary network outage which NIDA, NHGRI, NIA, and CIT/DCSS users at Bayview Hospital Center, Harbor Hospital Center, and Holibird Hospital Center in Baltimore was successfully resolved.
10/10/2008 9:07:35 AM - NED Processing Delays
Description: The NED team has determined that there is a delay processing registrations and updates. Users may experience delays seeing updates applied and actions executed.
NED is currently available.
Engineers are working to resolve this issue.
Expected Resolution Time:
Unknown, Updates will be provided as information becomes available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The issue was resolved. No root cause has been received.
10/9/2008 1:32:48 PM - NED is Unavailable
Description: NED is currently unavailable to users. Engineers are working on a resolution.
Impacted Service/Application:
NED Service.
Impacted Users:
NIH users.
Expected Resolution Time:
Unknown, Updates will be provided as information becomes available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The issue with NED has been resolved. NED is now available.
10/9/2008 11:36:20 AM - NED - AD Sync Agreement Issues
Description: The NED - AD sync agreement is blanking out some AD account last names. EMIB is currently researching why and will be fixing this as soon as possible. User account access is unaffected by this issue.
Impacted Service/Application:
NED
Expected Resolution Time:
Unknown
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All recent AD data changes have been corrected.
10/9/2008 9:18:45 AM - Helix System Issue
Description: The Helix system is currently experiencing a problem. Administrators are investigating the problem and hope to have it resolved as soon as possible.
Impacted Service/Applications:
Users may be prevented from accessing the system.
Impacted Users:
Helix users.
Expected Resolution Time:
Unknown at this time. Update will be provided as it becomes available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Helix system is back online and fully functional.
10/8/2008 12:05:17 PM - NIH IRT Server Maintenance
Description: The NIH IRT will be performing server maintenance this weekend, October 11 & 12.
The services listed below will be unavailable starting at 8:00 AM on Saturday October 11th. All maintenance should be complete by 5:00 PM Sunday October 12th. Updates will be provided once they are made available.
Impacted Service/Application:
OCIO web server (ocio.nih.gov)
SARA/Nessus self scanners
Gideon
Appscan
Expected Resolution Time:
Date: October 12, 2008
Time: 5:00 PM
Please send any questions or concerns to the IRT at irt@mail.nih.gov.
Resolution: Time: 8:34 PM
The maintenance has been successfully completed.
10/6/2008 11:50:32 AM - NED Issue
Description: NED is currently experiencing slowness issues. It is possible that you will be unable to access the system.
Engineers are currently working on a resolution and updates will be provided as information becomes available.
Impacted services:
NED
Expected time of resolution:
Unkown at this time
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 1:14 PM the issue which NED was experiencing has been resolved.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/3/2008 5:14:12 PM - SharePoint SQL Upgrade Maintenance
Description: The Hosting Services Branch will be upgrading our SharePoint Database infrastructure on Friday 10/3/2008 starting at 10:00PM EST. The entire upgrade process should take about three hours, during this time the SharePoint services will intermittently be unavailable from 10:00PM to 1:00AM EST. Please be advised that all users should refrain from adding content to their SharePoint site during this time.
The infrastructure upgrade will significantly improve SharePoint content read/write performance and handle the increase capacity of SharePoint users.
Impacted Service/Application:
SharePoint Database
Impacted Users:
All Sharepoint users that have sites hosted at CIT/HSB.
Expected Resolution Time:
1:00 AM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The SharePoint SQL Server infrastructure upgrade has been successfully completed. Thank you for your patience.
10/3/2008 11:41:20 AM - 6701 Rockledge Telephone Outage
Description: An outage has been reported at 6701 Rockledge DR. There are at least 48 telephone lines are without service due to water damage. There is 1 technician on site accessing the damage and working on resolving the issue.
Further updates will be provided once they are made available.
Impacted Service/Application:
Telephone Service
Impacted Users:
CSR
Expected Resolution Time:
Unknown at this time
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of Friday October 3, 2008 at 3:15 PM all telephone service in the 6701 Rockledge building was restored.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
10/3/2008 11:41:11 AM - Building 49 Telephone Outage
Description: An outage has been reported at Bldg 49, floors 1-5. It is unknown how many telephone lines are without service due to water damage. There are 2 technicians on site accessing the damage and working on resolving the issue.
Impacted Service/Application:
Telephone Service
Impacted Users:
NICHD, NIMH, NINDS, NEI, NCI, NIDCR, NHGRI, ORS and DNST users in bldg 49.
Expected Resolution Time:
Unknown at this time
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All telephone service has been restored to building 49.
10/1/2008 9:48:10 AM - HHS Learning Portal Issue
Description: NIH users are currently experiencing problems in registering for Online Training like Alternative Dispute Resolution, NIH Environmental Management System Awareness Training and other online training through the HHS Learning Portal (Learning Management System). The issue has been reported to the appropriate staff and they are currently working in resolving it. Additional information will be provided once the issue has been resolved.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIH users can now have access to Online Training like Alternative Dispute Resolution, NIH Environmental Management System Awareness Training and other online trainings. The issue has been resolved.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/30/2008 9:19:08 PM - Fisher Lane & Twinbrook Pkway Experiencing Power Outages
Description: Due to the storm 5625 & 5635 Fisher Lane is experiencing a partial power outage.
The 12735 Twinbrook Parkway building has also been affected by the storm and has no power at this time.
Pepco has been notified on both of these issues and is working towards restoring power to these building. Currently there is no estimated time of resolution.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Power was restored at 11:48 PM. All network devices have returned to normal service.
9/30/2008 10:44:31 AM - Emergency IPL of Titan System 9
Description: The Titan System 9 was IPL'ed to correct issues with DB2 and SHADOW (web) services. At this time, all services have been restored.
Impacted Service/Application:
DB2 and SHADOW (web) services
Impacted Users:
Users of following areas:
DWQuery Budget & Finance
DWQuery Research Contracts & Grants
nVision Balance of Accounts - Drill to Detail Only
Budget Tracking
DWAnalyze Budget & Finance - Drill to Detail Only
Expected Resolution Time:
10:40 AM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This was the initial and final notice.
9/30/2008 9:07:37 AM - Power Failure at the Parklawn Building.
Description: A power failure has occurred at the Parklawn Building. The C-Wing, Headhouse and parts of the North B-Wing are currently without power. All workers of the affected areas are not expected to report to work today. If you have due dates or essential work that must be completed today, contact your supervisor and make arrangements to work at home or be relocated to office space that has power.
Impacted Service/Application:
Internet connectivity.
Impacted Users:
HRSA users in Parklawn
Expected Resolution Time:
Additional information will be provided when it comes available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 9:15 PM, power was restored to the Parklawn Building. The building will be open and fully operational on Wednesday, October 1.
9/28/2008 10:30:07 AM - NIH Fellows Account Issue
Description: There are a number of NIH Fellows whose NED records were inadvertently deactivated and their Active Directory accounts were disabled. Engineers are working to remedy the situation.
For those needing immediate assistance, please contact your Administrative Office to have the NED record re-activated, and then contact the NIH Help Desk to have the Active Directory account re-enabled.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIH Fellows Account Issue has been resolved.
9/26/2008 10:26:40 PM - NIHnet CIT Fernwood-6500-3NE Switch IOS/Memory Upgrade
Description: On Friday, October 17, 2008 at 4:30am - 6:00am ET, NIHnet engineers will complete an IOS and memory upgrade of Fernwood-6500-3NE, followed by the installation of several new 10/100/1000 PoE line-card modules.
Impact:
Please note this NIHnet CIT Fernwood-6500-3NE Switch IOS/Memory Upgrade and 10/100/1000 PoE Module Installation Maintenance activity has been assessed with a Service Affecting (SA) impact. Specifically, 3rd floor NE Fernwood users and services connected through FERNWOOD-6500-3NE will experience a loss of connectivity during the first 30 minutes of this one hour maintenance activity. This includes Aspect management network connections.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIHnet CIT Fernwood-6500-3NE Switch IOS/Memory Upgrade has been successfully completed.
9/26/2008 6:45:27 AM - NEES Service Outage
Description: The NIH NEES service is currently unavailable due to an unscheduled system outage. NIH users are currently unable to access the NEES website. CIT staff are aware of the issue, but there is currently no estimated time of resolution. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 8:03 AM Service to NEES was restored.
9/24/2008 3:55:29 PM - NIHnet Internet DMZ Routing Optimization Maintenance
Description: On Saturday, September 27, 2008 at 10:30am - 1:30pm ET NIHnet engineers will perform a proactive NIHnet Internet Service routing scheme optimization maintenance activity on the Building 12 and Fernwood outside DMZ routers as a means to reduce the overall size of the Internet routing table as received (announced) by Sprint and Level(3).
The NIHnet Internet DMZ Routing Optimization Maintenance activity has been given a Possible Service Affecting - Low (PSA-Low) probability impact assessment for all data network traffic traversing the NIHnet Internet DMZ. This low impact assessment was determined based on the fully redundant design of the NIHnet Internet Service such that traffic between NIH and the Internet will be systematically shifted from one DMZ path to other before router configuration changes are made to each non-active path.
Additionally, when the new Internet DMZ outside router configurations are activated during the first 30 minutes of the three-hour maintenance window, there is a very low probability for disruption to NIH - Internet data network connectivity with only a minimal amount of packet transit delay expected as data traffic is shifted from one Internet DMZ path to a redundant DMZ path.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIHnet Internet DMZ Routing Optimization Maintenance was completed successfully with out any complications.
9/22/2008 4:35:48 PM - NIHnet OpDiv DMZ Routing Optimization and Path Failover Maint.
Description: On Thursday, September 25, 2008 at 5:30pm - 8:30pm ET NIHnet engineers will restore the redundant path connectivity for the NIHnet OpDiv DMZ and optimize the routing scheme as a means to provide improved path failover capabilities between the Building 12 and Building 45 NIHnet OpDiv DMZ network paths.
The NIHnet OpDiv DMZ Routing Optimization and Path Failover Maintenance activity has been given a Possible Service Affecting - Low (PSA-Low) probability impact assessment for all data network traffic traversing the NIHnet OpDiv DMZ. Specifically, when the data network connectivity between NIHnet and OpDiv network peers is returned to a redundant Building 12 and Building 45 dual-path DMZ architecture, there is a very low probability for disruption to NIHnet - HHSnet OpDiv data network connectivity and only a minimal amount of packet transit delay is expected as data traffic is shifted from the secondary DMZ path back to the primary OpDiv DMZ path.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIHnet Internet DMZ Routing Optimization Maintenance was completed successfully without any complications.
9/20/2008 1:21:49 AM - NIH Login and NEES Service Interruption
Description: As of Saturday, September 20 at 1:00 AM, NIH Login and the NEES application are unavailable. Notifications will be sent when the applications are restored to service, but there is currently no estimated time of repair.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NEES, NIH Login, and ITAS services are all functioning normally at this time.
9/18/2008 9:17:56 AM - Network Outage on 10th Floor, Democracy 2
Description: Currently, users on the 10th floor of Democracy 2 are unable to access the NIHnet. Engineers are aware of the issue and are on site and working to correct the problem as soon as possible. Further updates will be provided as they are made available.
Impacted Service/Application:
Network access and network-dependant resources.
Impacted Users:
Users located on the 10th floor of Democracy 2
Expected Resolution Time:
Unknown at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All affected devices have been restored and are operating normally at this time.
9/15/2008 8:44:59 AM - 5 Research Court Telephone Outage
Description: Currently, customers in 5 Research Court are experiencing a telephone outage. Approximately 175 users have been affected. Technicians have been dispatched to correct the problem. Further updates will be provided as they are made available.
Impacted Service/Application:
Telephones at 5 Research Court
Impacted Users:
175 phone lines for the following IC's: NCI, NIDCD, NIAMS, NHLBI, OD/ORF, OD/ORS.
Expected Resolution Time:
No current estimated time of resolution.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of September 15, 2008 at 11:00 AM telephone service in 5 Research Court was successfully restored.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/13/2008 8:12:05 AM - Building 10B Electrical Maintenance
Description: On Saturday, September 13 from 6:00 AM until 11:00 AM ORF will be conducting an electrical maintenance activity in the Second floor Cafe/Kitchen of Building 10B. This scheduled maintenance is currently impacting NIHnet, FACnet, and wireless connectivity for Building 10 users from the following ICs: NIAAA, OD/ORS, NEI, NIAMS, NINDS, and NIEHS. Further updates will be sent when the maintenance is completed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of Saturday, September 13 2008 at 2:10 PM all devices impacted by the Building 10B Electrical Maintenance have been fully restored.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/12/2008 12:51:35 PM - CIT's Pilot Wiki Service Outage
Description: CIT's Wiki Service Pilot Project server (kiwi.nih.gov) experienced a hardware failure this morning. Technicians are in the process of restoring the service now. All wikis hosted on this server are unavailable. Individual wiki owners have been notified.
Impacted Service/Application:
Wiki Service Pilot Project server (http://kiwi.nih.gov)
Impacted Users:
Users accessing wiki's hosted on http://kiwi.nih.gov
Expected Resolution Time:
Friday, 12-Sep-2008 3:00 pm
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 4:30PM
CIT's Wiki Service Pilot Project server has returned to normal service and all wikis are available once again as of 4:30 pm this afternoon. Individual wiki owners have been notified regarding the status.
9/12/2008 6:28:05 AM - Executive Boulevard Intermittent Wireless Connectivity
Description: As of 5:50 AM, wireless network devices in the 6100 Executive Boulevard building have been experiencing intermittent connectivity issues. Connectivity is currently impacted for Executive Boulevard users from NICHD and OD. Network engineers are currently investigating the issue, but there is no estimated time of resolution. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of September 12, 2008 at 10:04 AM the intermittent wireless connectivity issues in the 6100 Executive Boulevard building have been resolved.
If you continue to have intermittent wireless connectivity issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/9/2008 4:01:41 PM - Building 13 Telecom Closet 213 Maintenance
Description: Event Details:
CIT will be performing work in the Telecom closet 213 on the 2nd floor of Building 13 during normal business hours beginning on Wednesday, 9/10/08 and ending on Tuesday, 9/16/08. Users may experience phone-related issues from anywhere between 5 and 15 minutes. If they experience any issues that extend past this period, they should report them to the ASF by dialing 611; Verizon will have prior knowledge of the event.
Impacted Service/Application:
Telephones
Impacted Users:
Users on the 2nd floor of Building 13.
Expected Resolution Time:
Tuesday, 9/16/2008, 4 PM.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 3:00PM
Engineers have successfully completed work on closet 213 in Building 13 as of 3:00pm this afternoon.
9/9/2008 11:17:06 AM - Building 37 Telecommunications Outage
Description: Currently, customers in Building 37 are experiencing a telecommunications outage as a result of a planned power outage performed by building maintenance engineers. Technicians are on site to repair the affected telecommunications lines. There is no current estimated time to repair and updates will be provided as they are made available.
Impacted Service/Application:
At this time it is reported that approximately 500 telephone lines have been affected.
Impacted Users:
Building 37 users.
Expected Resolution Time:
No current estimated time to repair.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Telephone service has been restored to the 150 phone lines affected on the 1st and 3rd floors of Building 37. Technicians state that the telephone lines are stable at this time.
If you are still having issues with your telephone line, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/8/2008 5:04:53 PM - NIHnet Internet Building 12 Firewall Emergency OS Upgrade Maint.
Description: Date: Monday, September 8th, 2008
Time: 6:00pm - 7:00pm
Description:
On Monday, September 08, 2008 at 6:00pm - 7:00pm ET NIHnet engineers will perform an emergency operating system upgrade maintenance activity on the NIHnet Internet DMZ Building 12 firewall to eliminate a confirmed operating system bug on the Building 12 firewall.
Impact:
This maintenance activity has been given a service affecting (SA) impact assessment because it will be necessary to shift NIHnet Internet traffic that is presently on the Fernwood DMZ path to the Building 12 DMZ path as means to test stability, reliability, and performance of the Building 12 DMZ firewall after the operating system upgrade has been completed.
The necessary shift in NIHnet Internet traffic from the Fernwood path to the Building 12 path firewall will occur during the last 30 minutes of this one-hour maintenance window with an estimated 15 - 30 second timeframe for potential NIH Internet connectivity disruption during the failover from one path to the other redundant path.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 7:01pm
The maintenance was not completed and was backed out successfully. The maintenance may be rescheduled at a later date.
9/6/2008 2:25:46 PM - NIH Fire Department 2Way Radio Outage
Description: The NIH Fire Department 2 way radio system is currently suffering service outages.
The proper repair team has been dispatched to work on a resolution.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of September 8, 2008 at 12:38 PM, the problem with the T1 Circuit has been identified and repaired. At this time the LMR Two-way Radio Network for the NIH Fire Department has returned to normal operation.
For further questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
9/5/2008 12:00:44 PM - NIHnet Internet DMZ Building 12 Firewall Isolation
Description: The NIHnet Internet DMZ Building 12 firewall is experiencing unstable operating system performance and stability.
Therefore, it was necessary for NIHnet engineers to proactively fail all NIH Internet traffic to the redundant Fernwood NIHnet Internet DMZ firewall path as a means to ensure stable and reliable connectivity and performance between NIH and the Internet.
NIHnet engineers are actively performing root-cause analysis on the isolated, out-of-service Building 12 Internet DMZ firewall device. Upon completion of all trouble management activities, NIHnet engineers will plan, schedule, and execute a restoration change management activity to permanently resolve this unwanted chronic problem.
If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
Resolution: This is an initial and final notification.
9/5/2008 7:37:45 AM - NIHnet Internet DMZ Fernwood-7600-Outside GBIC Replacement
Description: On Saturday, September 6, 2008 at 10:30am - 12:00pm ET NIHnet engineers will perform an emergency maintenance activity on the NIHnet Internet DMZ to repair a defective fiber optic interface connector on the Fernwood path DMZ outside router.
This maintenance activity has been given a service affecting (SA) impact assessment because Internet traffic routed via the Fernwood Internet DMZ path will experience a 15 - 30 second connectivity disruption during the first 30 minutes of the maintenance window while the defective fiber optic interface connector is removed from the Fernwood path DMZ outside router. Upon completion of installation and testing of the new replacement fiber optic interface connector in the Fernwood path DMZ outside router, Internet traffic routed via the Fernwood Internet DMZ path will experience another 15 - 30 second connectivity disruption during last 30 minutes of the maintenance window while NIH Internet traffic is moved back onto the Fernwood Internet DMZ path.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: As of September 6, 2008 at 12:06 PM the NIHnet Internet DMZ Fernwood-7600-Outside Port-Channel GBIC Replacement Emergency Maintenance was completed successfully without complications.
9/2/2008 2:58:43 PM - NED Upgrade
Description: A major upgrade to the NED system including deployment of a new user interface is scheduled to begin Friday, 10/3/08, at 5:00PM and is expected to be completed by Monday, 10/6/08, at 7:00 AM.
During this maintenance NED AO/AT interface, NED self-service update, and AD link editor will be unavailable.
The NED public search will be unavailable beginning Friday, 10/3/08 at 5:00PM and should be available by Saturday, 10/4/08 at 6:00PM.
Applications, systems and NED Oracle account holders will not have access to the NED Oracle database.
Constellation AD account provisioning will be unavailable.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NED System upgrade has been completed successfully.
9/2/2008 8:32:05 AM - Outlook Web Access Log-On Problems
Description: Outlook Web Access is currently experiencing an issue when users attempt to log-on. Engineers are aware of the issue and are working towards a resolution. Further updates will be provided as they are made available.
Impacted Service/Application:
Outlook Web Access
Impacted Users:
Users attempting to access their e-mail through mail.nih.gov.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 8:58 AM, the Outlook Web Access log-on issues have been resolved and the OWA has been restored to service.
9/2/2008 7:54:39 AM - NIH Active Directory Management Tool Issues
Description: Currently, the NIH Active Directory Management Tool is experiencing issues. Engineers are aware of the issue and expect full restoration within 10 - 15 minutes.
Impacted Service/Application:
NIH Active Directory Management (NIHADM)
Expected Resolution Time:
8:10 AM
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 8:01 AM, the NIH Active Directory Management Tool was restored to service. Engineers are currently investigating the root cause of the issue.
8/29/2008 3:14:47 PM - NIH CMS Services Server Reboot
Description: Time: 3:15pm
There are currently latency issues with the NIH CMS Services, and engineers are currently working resolve to it. A server reboot will be required to resolve the issue.
Updates will be provided as they are made available.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIH CMS services server reboot has been completed, and the latency issues have been resolved.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/28/2008 9:55:20 AM - SSH Server Issues on TITAN
Description: On Wednesday, August 27 at 10:00 PM, the SSH servers on TITAN experienced issues. Engineers have corrected the issues and restored service to the SSH server at 9:40 AM on Thursday, August 28. We apologize for any inconvenience this may have caused.
Impacted Service/Application:
SSH server on TITAN
Resolution Time:
9:40 AM, August 28, 2008.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This is an initial and final notification.
8/28/2008 7:37:59 AM - Building 1 Power Issues
Description: Currently, Building 1 is experiencing power issues which are affecting wireless network connectivity. There is a possibility that the power issues are also affecting non-CIT monitored network devices.
Building maintenance engineers have been dispatched to the building to investigate and repair the power issue. There is no current estimated time of repair. Further updates will be provided as they are made available.
Impacted Service/Application:
Wireless Network
Impacted Users:
Building 1 wireless network users
Expected Resolution Time:
No current known estimated time to resolution
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At this time, the power issues in Building 1 have been repaired and wireless networks have been restored.
8/27/2008 2:51:16 PM - NIH Email Web Access Upgrade
Description: Friendly Reminder: As noted in the communications sent on August 12, 2008 to the NIH IT Infrastructure Contacts ALL distribution list, the NIH CES engineers will be upgrading the NIH CES OWA interface. This upgrade was performed as planned on August 22, 2008. The upgrade was rolled back due to problems encountered with a minority of email clients. CES engineers have resolved the problem and will redeploy the upgrade at 7:00 AM on Thursday the 28th. The service disruption will be less that 1 minute and requires no action from the NIH community. Users accessing OWA at 7:00 AM may need to log back in.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIH Email Web Access Upgrade was completed successfully.
8/27/2008 10:48:58 AM - NIH Web Collaboration Maintenance
Description: On August 27, 2008 from 9:00 PM - 12:00 AM there will be maintenance performed on one of the NIH Web Collaboration (Connect/Breeze) servers.
Service may be unavailable during this maintenance. Further updates will be provided once they are made available.
Impacted Service/Application:
NIH Web Collaboration (Connect/Breeze)
Expected Resolution Time:
Date: August 28, 2008
Time: 12:00 AM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The scheduled maintenance on the NIH Web Collaboration (Connect/Breeze) servers has completed. Services are now available.
8/27/2008 9:04:27 AM - SiteMinder software upgrade on the Support Site Web Server
Description: On Friday August 29, 2008 from 9:00 PM - 9:30 PM there will be a scheduled SiteMinder software upgrade maintenance.
Activities: The maintenance will include a version upgrade of the siteminder product followed by a server reboot.
Impacted Service/Application:
NIH Helpdesk site (including Web Ticket Submit), Training Site, Remote Access, Publications, Public KB.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: SiteMinder software upgrade maintenance was completed successfully.
8/27/2008 8:28:23 AM - Internet Connectivity Issues
Description: NIHnet Engineers have observed connectivity issues to the NIHnet. Users may experience a loss of internet connection.
Engineers are aware of this issue and are working on a resolution.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIHnet engineers have restored internet connectivity and stability at this time.
8/27/2008 7:16:37 AM - Problems sending messages from BlackBerry
Description: As of August 27, 2008 at 6:20 AM, some NIH users have reported issues sending e-mail messages from their Blackberry devices.
This is a known issue, and engineers are working on a resolution.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 27, 2008 at 7:35 AM users have been able to successfully send e-mails from their BlackBerry devices.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/25/2008 2:35:49 PM - NIH Mailbox Server Maintenance
Description: The power issues of the past weekend have left a number of systems in a degraded state. Mailbox servers:
NIHCESMLBX2 (NIMH, NINDS)
NIHCESMLBX4 (FAES, FIC, NIAAA, NIAID/VRC, NIDA, ORS)
NIHCESMLBX8 (NCI, NIDA, NIDCD)
Will need to be reset to allow Backups to initialize and run. This will affect the ICs noted above next to the server name.
This event is scheduled for 10 PM this evening, 08/25/2008 and is not expected to exceed 15 minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All mailbox servers are back online.
8/25/2008 8:29:45 AM - Web Email Problems
Description: CIT engineers are aware of an issue related to the toolbar in the new premium web version of Outlook (Outlook Web Access) which has occurred as a result of some maintenance performed over this past weekend.
As a result of this, the maintenance has been rolled back and will be rescheduled. The rollback was as of August 25, 2008 at 8:20 AM.
Updates will be provided once they are made available.
Impacted Service/Application:
Outlook Web Access (mail.nih.gov)
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 12:52PM
The rollback of the changes to OWA yesterday have resolved all of the issues being seen by users.
8/23/2008 7:07:04 AM - Building 13 Telecommunications Maintenance
Description: During normal business hours of the week of September 2 - September 5, CIT will be conducting an extended maintenance of telecommunications equipment on the second floor of Building 13. During this window, Building 13 users may experience phone-related issues of 5-15 minute duration. Any issues extending beyond this timeframe should be reported to the ASF by dialing 611.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The telecommunications maintenance activity scheduled for Building 13 has been postponed and will be rescheduled at a later date.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/22/2008 7:00:56 PM - Water Shut Off in Fernwood Building
Description: Due to an unexpected plumbing problem on the basement level in the Fernwood building, the water has been shut off for the entire building. The water is expected to be turned back on by Saturday, August 23, 2008 at 12:00 noon.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Water service is currently functional in the Fernwood building. Further updates will be sent if the situation changes.
If the problem continues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/22/2008 4:49:14 PM - NIH Email Web Access Upgrade
Description: Friendly Reminder: As noted in the communications sent on August 12, 2008 to the NIH IT Infrastructure Contacts ALL distribution list, the NIH CES engineers will be upgrading the NIH CES OWA interface tonight, August 22, 2008 at 10:00PM. The upgrade is expected to take less than 15 minutes and requires no action from the NIH community.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIH email web access upgrade was completed successfully by 10:15 PM.
8/22/2008 8:04:34 AM - Petri Server Reboot
Description: The Petri Server is being rebooted to clear some issues.. The reboot should only take approxiately 5 minutes and will be restored momentarily.
An update will be provided when Petri is available.
Impacted Users:
All CIT Staff
Resolution: Petri has been restored to service.
8/22/2008 7:54:03 AM - Building 12 Power Interruption
Description: Several network devices in the Building 12 Data Center are currently experiencing a service interruption. A variety of CIT services, including Remedy, ITAS, NEES, and EOS are currently impacted. CIT engineers are currently working to restore network services as soon as possible. Further updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The faulty UPS in Building 12 was replaced and the Data Center has been returned to commercial power. All affected IT services have been restored.
8/21/2008 10:16:47 AM - ns.nih.gov Access Issues
Description: Due to an unexpected issue, ns.nih.gov is currently unavailble. Engineers are aware of this issue and are working towards a resolution.
Impacted Service/Application:
NIH DNS
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 21, 2008 at 11:05 AM the ns.nih.gov issue has been resolved. NIH DNS is a fully redundant service and was never down throughout this issue.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/21/2008 7:00:31 AM - NAppMan Implementation of nVision Changes
Description: On August 21, 2008 from 10:00 AM - 11:00 AM the NAppMan team will be installing an update to accommodate recent changes in nVision architecture. NAppMan will not be available during the update.
Further updates will be provided once they are made available.
Impacted Service/Application:
NAppMan
Expected Resolution Time:
Date: August 21, 2008
Time: 11:00 AM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NAppMan is now available with the new nVision architecture in place.
8/20/2008 4:32:25 PM - EMIB Maintenance
Description: As part of the EMIB maintenance, NIHADM, NIHPSS2, and NIHDDNS will be patched tonight starting at 10 PM. Maintenance should be completely done by 11:15 PM.
The following services will be affected by this maintenance:
1. Active Directory Management
2. Password Self Service
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Patches on NIHDDNS, NIHADM, and NIHPSS2 have been applied successfully; all servers are up and functional at this time.
8/19/2008 4:23:43 PM - Federal PKI Root CA Desktop Configuration Change Test
Description: What:
We are preparing to test a configuration change to CIT desktop computers. The change will be accomplished by linking the CIT\Computers OU of Active Directory to a new Group Policy object. The intended effect is to add the new Federal PKI root certificate authority to Internet Explorer. This change is needed on all desktop computers in the Federal Government to enable users to obtain and use new digital certificates. The change should have no adverse effect on the desktop computers.
If the change proves successful in CIT, then we will recommend to the other ICs that they make the same change in their environments.
When:
August 21, 10:00 a.m. - ongoing if successful
Scope:
The test is limited to CIT desktop computers that are registered in the CIT\Computers OU. (This is the bulk of CIT's desktop computers.)
Possible Actions:
It should just take us a few minutes to examine the test computers and access the impact of the change. If we see any problems, we will unlink the GPo immediately so no other CIT computers will be affected by it. Worst case, a computer adversely affected by the change would need to be restarted (or have its policy settings refreshed by an Administrator.)
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The test was completed successfully. The configuration change remains in place and will soon be applied to other CIT desktop computer OUs.
8/19/2008 8:44:08 AM - NIHnet Internet DMZ Fernwood Path Monitoring Optimization Maint.
Description: Date: Monday, August 25th, 2008
Time: 6:00pm - 8:00pm
Description:
On Monday, August 25th, 2008 at 6:00pm - 8:00pm EDT On Monday, August 25, 2008 NIHnet network engineers will performance a NIHnet Internet DMZ traffic utilization monitoring maintenance activity on the redundant Fernwood Internet DMZ --- Internet path.
Impact:
The NIHnet Internet DMZ Fernwood Path Traffic Monitoring Optimization Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet Internet DMZ infrastructure. Specifically, when the data network traffic monitoring optimization changes are implemented on the Fernwood Internet DMZ infrastructure, the Building 12 Internet DMZ path will provide the primary Internet traffic transit support as the Fernwood infrastructure is optimized.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 7:07PM
The maintenance has been completed successfully without complications.
8/18/2008 9:18:26 PM - NIHADM Service Reboot
Description: At 10:00pm engineers will be rebooting NIHADM. Expected outage time is 10-15 minutes. This will affect users using the ADM console and adm.nih.gov.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 10:10PM
The NIHADM service has been restored and is fully functional.
8/18/2008 2:52:25 PM - NIHnet Bldg 31 MDF UPS Emergency Power Redistribution Maintenance
Description: Date: Tuesday, August 19, 2008
Time: 5:00am - 8:00am
Description:
On Tuesday, August 19, 2008 at 5:00am - 8:00am ET, NIHnet engineers will move Building 31 IC and FACnet network device redundant power supplies to UPSs not on the Emergency Power Grid so they will not be disrupted during periodic ORF Emergency Power testing events. Following this maintenance activity ORF engineers will also be conducting an emergency generator power test beginning at 8:15am until 9:15am.
Impact:
Please note this NIHnet Building 31 MDF UPS Emergency Power Redistribution Demand Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the duration of this maintenance activity there should be a momentary impact to the wireless network and not to other network devices in the Building 31 MDF while the redundant power supplies are moved to commercial power due to each UPS having dual power connectivity.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 19, 2008 at 9:02 AM the NIHnet Building 31 MDF UPS Emergency Power Redistribution Demand Maintenance has successfully been completed.
8/18/2008 12:28:21 PM - NIDA Server Shutdown for Scheduled Maintenance Activity
Description: Due to the scheduled maintenance on the NSC Building A/C, all NIDA servers will need to be shutdown. Thus, from 10pm on Friday, August 22nd to 6am on Saturday, August 23rd, all NIDA servers will be shutdown affecting the following services:
1. NIDA Share Drives for Branches and Divisions
2. NIDA User Home Drive (F:)
3. NIDA Remote Terminal Servers
4. NIDA Webpages
5. NEPS
Please note that this will not affect NIH Services, (Email, VPN, and NIH Websites).
Once the maintenance is completed after 6:00am on Saturday, August 23rd, NIDA services will be returned to normal operations.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: On August 23, 2008 at 7:09 AM the building HVAC maintenance has been successfully completed, and all NIDA services are now fully operational.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/18/2008 10:41:09 AM - NIH Web Collaboration (Connect/Breeze) Service Issues
Description: Currently, the NIH Web Collaboration (Connect/Breeze) service is experiencing intermittent connection issues. Engineers are aware of the issue and are investigating the problem. There is no current estimated time to restoration. Further updates will be provided as they are made available.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The maintenance on the NIH Connect service was successfully completed as scheduled.
8/18/2008 9:39:34 AM - Telecommunications Outage between Building 10 and Fernwood
Description: Currently, there is a telecommunications outage between Building 10 and the Fernwood Building. Affected services include Aspect, Data, and Video communications. Network connectivity between the two buildings are unaffected by this outage.
Technicians have been dispatched, however there is no current estimated time to repair. Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 11:30 AM, the telecommunication issues between Building 10 and the Fernwood building were resolved and all affected services have been restored.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/18/2008 8:30:14 AM - NIH Guest Wireless Registration Site Currently Unavailable
Description: The NIH Guest Wireless Registration website (http://wirelessguest.nih.gov) is currently unavailable, impacting the creation of new guest wireless accounts. CIT engineers are investigating the problem at this time. Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 10:10 AM, the NIH Guest Wireless Registration website has been restored to service. Users are now able to successfully create guest wireless accounts through the website http://wirelessguest.nih.gov.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/16/2008 11:52:31 PM - Power Outage in Rockledge 1 and 2
Description: There is currently a power outage affecting the Rockledge 1 and 2 buildings. This power outage is affecting network connectivity for users from OD and NHLBI. Pepco engineers have been notified and are working to resolve the outage as soon as possible. There is currently no estimated time of repair. Further updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Power was restored to Rockledge 1 and 2 at approximately 4:20 AM, and network devices are functioning as normal.
8/15/2008 1:51:17 PM - NIHNet CIT Fernwood Fernwood-6500-Conversion Maintenance
Description: Date: Tuesday, August 26, 2008
Time: 6:00pm - 7:30pm
Description:
On Tuesday, August 26, 2008 at 6:00pm - 7:30pm ET, NIHnet engineers will be performing re-configuration maintenance on the Fernwood DR routers.
Impact:
Please note this NIHNet CIT Fernwood Fernwood-6500-DR1 to DR2 Portchannel2 Layer2 Conversion Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the duration of this maintenance activity there should be no noticeable affect on Fernwood end-users. The BGP peers that may bounce are utilized by the Remote Access VPN solution, but due to the built-in routing redundancy, service should not be affected.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Maintenance was completed successfully and without complications.
8/14/2008 6:04:09 PM - Vulnerability in Windows Messenger
Description: A vulnerability (MS08-050 vulnerability in Windows Messenger) is present in Microsoft MSN Messenger and Windows Messenger that could allow for disclosure of sensitive information.
Several users at NIH have reported getting strange Instant Messages (IMs) from people in their IM contact list. The message is only a link to myimgzz.com but this link may change. It is highly recommended that you do not use links in IM and do not click on any unexpected links. Users will be directed to a page that appears to be a MSN login page if they click on the link.
Successful exploitation will allow the disclosure of the users IM login ID, initiate sessions, and obtain contact information. However, the exploit does NOT expose the user's system login ID (NIH ID) or password.
Change your IM login password immediately if you have been exposed to this attack.
Recommendations:
Download and install the patch available from Microsoft (955702): http://www.microsoft.com/technet/security/Bulletin/MS08-050.mspx
Users should change the messenger password immediately if they have been affected by this vulnerability.
Do not use Microsoft MSN Messenger or Windows Messenger until the software has been updated to the latest version.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 29, 2008 a security patch has been used to resolve the vulnerability in windows messenger. Since the patch deployment, no signs of the vulnerability have been detected.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/14/2008 2:01:38 PM - Building 12 NIH Login Server Outage
Description: As of August 14, 2008 at 1:41 PM the NIH Login servers in building 12 are unavailable. The affected applications by this outage include:
- ITAS
- my.nih.gov
- Annual Reports
- NIDB
Engineers are aware of this issue, and are working towards a resolution.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 14, 2008 at 4:30 PM, Building 12 NIH Login Servers have been brought back to service. All services have now been restored.
8/13/2008 4:14:56 PM - CIT Remedy Server Reboot
Description: The CIT Remedy Server will be rebooted at 4:30 AM on Thursday 08/14/2008. The service will be unavailable for approximately 15 minutes at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The CIT Remedy Server has been rebooted. Remedy is available since 4:41 AM.
8/13/2008 9:50:51 AM - Building 10 Water Line Break
Description: On August 13, 2008 at 8:35 AM, there was a water line break in Building 10 in the old patient care area. There is substantial flooding from the 11th floor to the B-1 level. The exact impact to the NIH data systems has not been determined at this time. Engineers are on site and assessing the impact to the facility and NIH data systems.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: On August 14, 2008 facility engineers have repaired the water line break in building 10.
There were no reports of affected network resources.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/12/2008 3:56:30 PM - Email Requests to the NIH Help Desk Delayed
Description: At approximately 11AM, due to a failure with the Remedy mail processing engine, requests to the Help Desk via email were not processed immediately. The issue was identified and quickly resolved at approximately 2PM. No requests were lost during this failure and were successfully re-queued. The Help Desk is currently processing the backlog of requests.
Thank you for your patience and the Help Desk Management apologizes for the delay in service.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This issue has been resolved.
8/11/2008 10:01:05 PM - NIHnet ENS-Hatfield Clinical Research Ctr. Bldg. Generator Maint.
Description: Date: Saturday, August 16, 2008
Time: 10:30am - 12:30pm
Description:
On Saturday, August 16, 2008 at 10:30am - 12:30pm EDT CRC facility engineers will perform an emergency electrical power systems test for the Hatfield Clinical Research Center (CRC) facility. The test is required monthly, to satisfy the requirements of the Joint Commission Association of Hospital Organizations (JCAHO).
http://orf2.od.nih.gov/utilityshutdown/scripts/utility_shutdown.asp?seq=9384
Impact:
The impact of the NIHnet ENS - Hatfield Clinical Research Center (CRC) Building Generator Test Maintenance activity will cause the facility to be without the use of the normal electrical power system. Only emergency electrical power will be available (the "RED" electrical outlets and Egress LIGHTING will not be affected).
Therefore, the NIHnet ENS - Hatfield Clinical Research Center (CRC) Building Generator Test Maintenance activity is considered PSA-Low due to all CRC building UPS devices that support NIHnet ENS data network equipment RE connected to "red" outlet electrical power receptacles throughout the CRC Building.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 16, 2008 at 11:45 AM the NIHnet ENS-Hatfield Clinical Research Ctr. Building Generator Maintenance has successfully been completed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
8/8/2008 1:41:15 PM - SOA Webservices Experiencing Communication Issues
Description: Currently, the SOA Webservices are experiencing communication issues. Engineers are aware of the issue and are currently investigating the cause.
Impacted Service/Application:
All applications dependent upon SOA Webservices.
Expected Resolution Time:
There is no current estimated time to resolution. Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: SOA Webservices has been restored and all applications are fully functional.
8/7/2008 5:04:21 PM - NIH Login Migration
Description: NIH Login - the authentication method used to grant users access to many applications at NIH - is updating to a more robust environment. NIH Login will begin a series of migrations over the next month. NIH Portal, ITAS, nVision, NBS, and several IC specific applications will be the first in the series to migrate this weekend. Migration efforts will begin after 4pm on Friday, August 8th and continue throughout the weekend.
During this window, there is minimal potential that users will experience brief rolling outages of approximately 10 minutes. Additionally, users may be required to login twice in order to have their credentials validated if navigating between systems.
Thank you for your patience as we improve NIH Login services for the NIH Community.
If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution: The NIH Login maintenace has been completed successfully.
8/5/2008 3:50:38 PM - NIHADM Reboot
Description: NIHADM will be restarted tonight at 10 p.m. to clear up memory issues with the box. This outage will be approximately 10 minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIHADM reboot has been completed and the server has been restored to service.
8/5/2008 2:44:53 PM - ITAS Emergency Maintenance
Description: ITAS is scheduled for emergency maintenance on August 5, 2008 evening between 6:30PM - 7:00PM for resolving an e-mail queue problem.
During the maintenance, ITAS will not be available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: ITAS emergency maintenance has been completed successfully.
8/4/2008 9:05:13 AM - ORS Intermittent Network Issues
Description: ORS is currently experiencing intermittent network issues. ITB is aware of the issue and working to resolve the issue.
Affected Services,
-Access to all network resources
Updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 1:34 PM on Monday August 4, 2008 all network services have been restored.
8/2/2008 8:41:40 AM - Building 31B Electrical Maintenance
Description: An unexpected loss of NIHnet and FACnet data network services has occurred in building 31 due to a scheduled electrical maintenance in the B wing of Building 31. Network devices are being temporarily moved to a new circuit. Connectivity will be restored shortly.
Updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 5:35 PM, Building 31B Electrical Maintenance was completed successfully.
7/31/2008 4:36:39 PM - OD-OIT Firewall Interface Maintenance
Description: Date: Thursday, July 31, 2008
Time: 10:00pm - 12:00am
Description:
On Thursday, July 31, 2008 commencing at 10:00pm and ending at 12:00am on Friday, August 1, 2008 NIHnet engineers will perform an Emergency maintenance activity on an OD/OIT managed firewall in Building 10 as a means to replace a faulty GBIC component within the Building 10 OD/OIT Managed Firewall.
Impact:
Please note the NIHnet OD/OIT Building 10 Firewall GBIC Emergency Replacement maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, OD data network end-users will experience a brief, one-time network connectivity outage lasting approximately one (1) minute in duration at the beginning of the 10:00pm maintenance window when NIHnet engineers perform a fail-over between firewalls that support OD end-users in NIH Campus Buildings 1, 2, 10, and 13.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: The OD-OIT Firewall Interface Maintenance was successfully completed.
7/31/2008 7:56:57 AM - NAppMan Downtime
Description: On July 31, 2008 from 10:00 AM until 11:00 AM the NAppMan team will be installing new monitoring for the NIH Login service. NAppMan will be unavailable during this window.
Impacted Service/Application:
NAppMan
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of July 31, 2008 at 11:04 AM the NAppMan service is now available.
If you continue to have issues with NAppMan, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/30/2008 1:11:14 PM - Customer Service Web Server Restart
Description: STG will be restarting the DCS Web Server at 1:15 PM. Service will be disrupted for the following websites: IT Helpdesk site, Training Site, Publications Site, Remedy Web interface and the Remote Access site.
The interruption is expected to last no more than 10 minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Service has been restored to the REMEDY Web interface. Users who have their browser open with the REMEDY web inteface site up are encouraged to close and restart the browser.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/30/2008 12:00:14 PM - Westat Oracle Systems Connectivity Issues
Description: Currently, the following Westat Oracle systems are unavailable:
-RSS (Regulatory Support System)
-CTSU Member Site
-OPEN System
Engineers are aware of this issue and are working on a resolution. Currently there is no estimated time to repair.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: On July 30, 2008 at 12:23 PM connectivity to the Oracle systems have been restored, and the following systems are now available:
-RSS (Regulatory Support System)
-CTSU Member Site
-OPEN System
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/29/2008 8:10:24 AM - NIHADM Server Reboot
Description: NIHADM server will be rebooted, and there is an expected outage of 10-15mins. Users will be disconnected and the service will be unavailable during that time.
Updates will be provided once they are made available.
Impacted Service/Application:
NIHADM
Impacted Users:
NIHADM Users
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of July 29, 2008 at 9:45 AM the NIHADM service has been restored.
If you continue to have issue with the NIHADM, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/28/2008 9:40:35 AM - Building 12 2nd Floor CIT Users Network Access Issues
Description: At this time, some CIT Users in Building 12, 2nd Floor are experiencing issues connecting to the NIHnet due to a failed access switch module. Engineers are aware of the issue and are working to repair network access as soon as possible.
Further information will be provided as it is made available.
If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution: As of 10:13 AM, network access has been restored for all affected CIT users in Building 12, 2nd Floor.
If you have any questions or are still having difficulty accessing the network, please contact the NIH Help Desk at 301-496-4357 or visit us online at http://ithelpdesk.nih.gov.
7/28/2008 8:48:53 AM - NIH SharePoint Service Access Issues
Description: At 8:30 AM, the NIH SharePoint Services experienced issues when users attempted to access SharePoint websites. Issues included slow loading pages and inability to access pages.
At 8:44 AM, engineers restored access to the SharePoint Services. At this time, all SharePoint websites should be functioning normally.
If you have any questions, please contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
Resolution: At 8:44 AM, access to the SharePoint Services was restored by engineers.
7/25/2008 3:31:18 PM - NIHnet CWDM Ring I Optimization Maintenance
Description: Date: Saturday, August 9, 2008
Time: 10:00am - 6:00pm
Description:
On Saturday, August 9, 2008 at 10:00am - 6:00pm EDT NIHnet engineers will perform a proactive maintenance activity on the NIHnet Off-Campus CWDM Ring I data network infrastructure as a means to improve data network connectivity redundancy to existing NIHnet OpDiv DMZ connections from HHS OpDiv and NIH vendor networks located on Executive Blvd and Fishers Place.
Impact:
The NIHnet CWDM Ring I Optimization Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet Off-Campus CWDM Ring I data network infrastructure. Specifically, when the new redundant network connection is activated across the Off Campus CWDM ring, NIHnet data network connectivity for Executive Blvd and Fishers Place networks is not expected to fail. However, there is a low potential for momentary, limited packet transit delay between the NIHnet Core Backbone and the Executive Blvd and Fishers Place networks as each node on the NIHnet Off-Campus CWDM Ring I data network infrastructure is tested for performance and reliability post new redundant connection activation.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of August 9, 2008 at 2:13 PM the NIHnet CWDM Ring I Optimization Maintenance has successfully been completed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/25/2008 2:55:12 PM - NIHnet OD/OIT Bldg 10 Firewall GigE NIC Emergency Replacement
Description: Date: Friday, July 25, 2008
Time: 10:00pm - 12:00am
Description:
On Friday, July 25th, 2008 commencing at 10:00pm and ending at 12:00am on Saturday, July 26, 2008 NIHnet engineers will perform an Emergency maintenance activity on an OD/OIT managed firewall in Building 10 as a means to repair a faulty Gigabit network interface card (NIC).
Impact:
Please note the NIHnet Managed Firewall OD/OIT Building 10 Firewall GigE NIC Replacement Emergency Maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, OD data network end-users will experience a brief, one-time network connectivity outage lasting approximately one (1) minute in duration at the beginning of the 10:00pm maintenance window when NIHnet engineers perform a fail-over between firewalls that support OD end-users in NIH Campus Buildings 1, 2, 10, and 13.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Building 10 Firewall NIC replacement maintenance was unsuccessful and will be rescheduled for a later date.
7/25/2008 11:11:08 AM - NIHnet Building 31 MDF Switch Technology Refresh Maintenance
Description: Date: Saturday, August 16, 2008
Time: 7:30am - 5:30pm ET
Description:
On Saturday, August 16, 2008 at 7:30am - 5:30pm ET, NIHnet engineers will perform a NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity.
Impact:
Please note the NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity has been given a Service Affecting (SA) impact assessment. Specifically, throughout the duration of this maintenance window all affected IC data networks located in Building 31 will experience a sequential 20 – 30 minute rolling disruption of network connectivity to NIHnet while each individual Building 31 IC VLAN is migrated to the new redundant state-of-the-art Cisco Aggregation Switch (AGS) data network infrastructure located in the Building 31 MDF network room.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIHnet Building 31 Enterprise Network Service (ENS) Technology Upgrade Maintenance activity scheduled for Saturday, August 16, 2008 at 7:30am - 5:30pm has been postponed due to scheduling conflicts. Therefore, this technology upgrade maintenance activity shall be rescheduled and announced for a later date and time in the very near future.
7/24/2008 2:29:15 PM - NIHnet OpDiv DMZ Path Failover Maintenance
Description: Date: Wednesday, July 30, 2008
Time: 5:00am - 6:00am
Description:
On Wednesday, July 30, 2008 at 5:00am - 6:00am EDT
The purpose of the NIHnet OpDiv DMZ Path Failover Maintenance activity is for NIHnet engineers to proactively redirect data network traffic between NIHnet and HHSnet OpDiv networks from the active NIHnet OpDiv DMZ Building 12 path to the redundant NIHnet OpDiv DMZ Building 45 network path. This NIHnet OpDiv data network path failover maintenance activity is in support of an impending Building 12 NIHnet OpDiv DMZ firewall operating system upgrade maintenance activity that will provide improved firewall security features and processing performance.
Impact:
The NIHnet OpDiv DMZ Path Failover Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for data network traffic traversing the NIHnet OpDiv DMZ. Specifically, when data network connectivity between NIHnet and OpDiv network peers is redirected from the Building 12 DMZ path to the redundant Building 45 DMZ path, there is a low probability for disruption to network connectivity and only a minimal amount of packet transit delay is expected as existing traffic flows shift from the primary network path to the secondary network path.
Resolution: This maintenance has been completed successfully without any complications.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/24/2008 8:41:49 AM - NIHADM Intermittent Issues
Description: Currently the NIHADM is experiencing intermittent issues and the service needs to be restarted. The system will be rebooted at 8:45am, and there will be 10-15 minutes were the NIHADM service will be unavailable.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIHADM service has been successfully restored.
If you continue to have issues with the NIHADM, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/21/2008 1:00:07 PM - NIHDDNS Hardware Refresh Maintenance
Description: Engineers will be replacing the NIHDDNS on Thursday, July 24, 2008 beginning at 9:00pm. NIHDDNS2 will remain online and responsive during the maintenance period and NIH DNS name resolution should be unaffected.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIHDDNS replacement has been successfully completed. DNS has been restored to service on the new server and is responding properly to name lookups.
7/21/2008 9:48:50 AM - Telephone Outage for NCI in Building 37/ 1st Floor
Description: Approximately 40 telephones belonging to NCI customers from Building 37/1st floor have lost service. A technician is on the way to the building to assess & repair. Updates will be provided as soon as further information is available.
Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 1:57 PM service has been restored to all of the telephones that were out of service.
7/21/2008 7:24:04 AM - PDF Reader on BlackBerry Devices
Description: Due to a recently reported vulnerability with the BlackBerry PDF reader, CIT engineers have temporarily disabled the ability to read PDFs from BlackBerries as recommended by the vendor. This feature will be re-enabled once the patches are fully tested and implemented on the NIH BlackBerry servers. Updates will be provided as they become available.
Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: CIT engineers have completed installation of a software patch to correct the Blackberry PDF vulnerabilities. NIH Blackberry service were restored by 11:00 PM and PDF viewing has been re-enabled.
7/20/2008 3:48:54 AM - Building 29/29A Power Outage
Description: As of 1:19 AM on Sunday, July 20, 2008, Building 29A is experiencing a power outage. This outage may affect network connectivity for Building 29A users from CIT, FDA, and FACnet. Engineers are working to restore power, but there is no estimated time of resolution. Further updates will be sent as they become available.
Please do not reply to this message. If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Power to Building 29/29A has been restored.
7/18/2008 8:07:16 AM - NIHADM Service Disruption
Description: The NIHADM service will undergo an immediate service disruption. During this time, NIH users will be unable to access the ADM service. The outage is expected to be resolved within 5-10 minutes.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The service has been restored as of 12:00 PM on Friday July18th, 2008.
7/16/2008 4:43:34 PM - nVision Data Warehouse Maintenance
Description: The nVision Data Warehouse websites, reporting and databases will be unavailable on Friday, July 18, 2008 from 7:00 a.m. until 3:00 pm due to major security enhancements.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 2:54PM
The nVision Data Warehouse websites have been updated and are now available.
7/15/2008 6:08:25 PM - FDA Staff Unable to Access ITAS Through ITAS Production Link
Description: Currently there are many FDA staff members who are unable to access ITAS using the ITAS production link. The issue is currently being investigated by engineers. There is no estimated time of resolution. Updates will be made available as they are received.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 6:35PM
The issue has been resolved. FDA staff members can now access ITAS through the production link.
7/13/2008 9:44:18 AM - Remedy Service Unavailable
Description: The CIT Remedy service is currently unavailable. CIT engineers are currently working to address the issue, but there is currently no estimated time of resolution. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: The CIT Remedy service is back up.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
7/11/2008 10:42:00 PM - ENS CIT Fernwood 3NE LAN Switch Upgrade Maintenance
Description: Description:
On Saturday, July 26, 2008 at 8:00am - 6:00pm EDT, NIHnet engineers will perform a technology upgrade maintenance activity on the Cisco LAN switches located in the Fernwood 3NE LAN closet. This technology upgrade maintenance will consist of total LAN switch upgrades of the existing devices to include installation of a new chassis, module cards, operating systems, and patch cable standardization.
Impact:
The ENS CIT Fernwood - Phase 4 Fernwood 3NE LAN Switch Technology Upgrade Maintenance activity has been assessed with a service affecting (SA) impact. Specifically, all Fernwood 3rd floor NE NIHnet connected end-users will experience a loss of connectivity to NIHnet throughout the duration of this maintenance window.
Please note the Aspect system management network connections will be moved to a temporary network facility during this maintenance window and therefore are expected only to momentarily lose connectivity to NIHnet at the beginning and end of the maintenance window as Aspect network connections are moved to / from the temporary network switch.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: Time: 8:11PM
Maintenance has been completed successfully with minor complications.
7/10/2008 4:55:13 PM - NIHnet OpDiv DMZ Path Failover Maintenance
Description: Date: Friday, July 18th, 2008
Time: 1:00am - 2:00am
Description:
The purpose of this maintenance is to move Opdiv traffic off of the Building 12 path and over to the Building 45 path. Opdiv traffic will remain on the Building 45 path until NSS performs a firewall code upgrade maintenance on the NIH-Opdiv-B12-PIE1. Once this is complete the Opdiv traffic will be moved back to the Building 12 path. The firewall code upgrade has not been scheduled as of yet. NSS recently performed a major code revision upgrade on the NIH-Opdiv-B45-PIE1 firewall and will need to monitor the traffic across this firewall for a period of time to verify any problems that may have occurred, due to the code upgrade, have been resolved prior to upgrading the code on the NIH-Opdiv-B12-PIE1 firewall. During this period, if the Building 12 Opdiv path is required, it will need to be manually re-enabled since its BGP peering session will be shut down.
Impact:
OpDiv traffic is currently traversing the Building 12 OpDiv path and will be shifted to the Building 45 OpDiv path during this maintenance. Due to the fact the firewalls on these two paths do not share state between each other OpDiv users may experience brief latency during the traffic shift while their connections automatically re-established across the OpDiv Building 45 path.
Please don't hesitate to contact the CAP office at 301-402-0724 or via email at citdcscap@mail.nih.gov if you have any questions regarding this maintenance.
Resolution: The maintenance had to be backed out and will be rescheduled for a later date.
7/9/2008 8:12:03 AM - CIT Customer Support Reports Service and Website issues
Description: The CIT Customer Support Reports service did not fully mirror the previous day's data overnight and is experiencing issues this morning. Any reports you may pull this morning may be incomplete, and customers may be unable to access the various components of the service. We are working to diagnose and correct the problem and will provide further details as they become available.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The service has been restored, all data has been mirrored and the automatic subscription jobs are completing. Customer who received two copies of their overnight reports should discard the earlier one and refer to the later one for the correct data. Any reports run manually before 8:45 AM this morning. should be rerun to get the correct data. We appreciate your patience and cooperation while we worked to resolve this issue.
7/2/2008 1:20:08 PM - Nihcesmlbx15 Server Reboot
Description: The Nihcesmlbx15 exchange server is currently being rebooted. The mailbox will be unavailable for 10 minutes.
Further updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of July 2, 2008 at 1:38PM the Nihcesmlbx15 server was restored, and is now operational.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
7/1/2008 8:06:29 AM - 5635 Fishers Lane Telephone Outage
Description: At approximately 6:48 AM on Tuesday July 1, 2008 a telephone outage was reported to Verizon at 5635 Fishers Lane lower level.
Technicians are on site trying to resolve the problem.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of July 1, 2008 at 8:00 AM, Verizon restored service to all the telephone lines affected by this outage.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/30/2008 8:30:45 PM - NIHCESMLBX12 Server Maintenance
Description: CES engineers will need to reset the services on NIHCESMLBX12 this evening, June 30, 2008, at 10:00pm due to a resource issue. Access to mailboxes on this server will be down for about 10 minutes while the services are being reset. The following ICs are affected:
CC
NIAID
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: NIHCESMLBX12 server has been reset. Mailbox access has been restored and is now operational.
6/27/2008 10:20:33 AM - Iforgotmypassword Service Upgrade
Description: On Monday June 30, 2008 at 6:00am, the iforgotmypassword service will be upgraded. This service outage will last no longer than 45 minutes.
Impacted Service/Application:
iforgotmypassword
Expected Resolution Time:
Date: June 30, 2008
Time: 6:45am
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The upgrade was completed successfully. All services are back up and fully functional.
6/26/2008 2:17:56 PM - SharePoint Service Outage
Description: Currently, the SharePoint services are out of service. Engineers are working to resolve this issue. Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Engineers have identified the issue and have stabilized the environment. All SharePoint sites are now up and running.
6/25/2008 11:20:16 AM - Scheduled Maintenance for VTC Bridging
Description: VTC High Definition Bridging will be down for maintenance between 5:00pm - 5:30pm on Wednesday June 25, 2008. During this maintenance HD VTC Bridging will not be available.
Impacted Service/Application:
Video Conferencing High Definition Bridging
Expected Resolution Time:
Date: June 25, 2008
Time: 5:30 PM
If you have any questions regarding this maintenance, please send an e-mail to the VTC administrators at NIHVTCAdmin@mail.nih.gov.
Resolution: All HD video bridging services have been restored.
6/24/2008 11:22:46 AM - ITAS Scheduled Maintenance (June 25, Wednesday, 8:00PM - 10:30PM)
Description: ITAS is scheduled for maintenance on June 25, Wednesday evening between 8:00PM - 10:30PM for resolving a domain controller issue.
During the maintenance, ITAS will not be available.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: ITAS scheduled maintenance has successfully completed. ITAS is now available.
6/18/2008 11:20:32 PM - Fernwood Telephone Outage June 19-20
Description: Title: Fernwood Telephone Ductbank Move Maintenance
Event Details: Beginning Thursday, June 19 at 11:00 PM and running to Friday, June 20 at 5:00 AM, technicians will be transferring the Fernwood telephone lines from their current ductbank to a new ductbank to support ongoing construction at the Fernwood building. During the maintenance window, all phone lines at the Fernwood building will not be available. Essential phone lines will be transferred to back-up numbers during the maintenance window to maintain a continuity of critical operations.
If you have any questions, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov .
Resolution: As of 3:30 AM on Friday, June 20, the Fernwood telephone ductbank move maintenance has been successfully completed.
6/18/2008 8:18:01 AM - CIT Customer Support Reports Service and Website issues
Description: The CIT Customer Support Reports service experienced issues overnight. The service has been mostly restored. Once full service is available and confirmed the overnight reports will be run.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All data has been mirrored and the overnight reports have completed. If you received two copies of your overnight reports, please refer to the latest. The report server data is now current.
Thank you for your patience as we worked to address this issue.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/16/2008 2:32:25 PM - Helix, Doublehelix, and Biowulf Systems Downtime June 16, 2008
Description: All Helix Systems (Helix, Doublehelix and the Biowulf cluster) will be unavailable this evening, June 16, through to early morning, June 17, during which time major upgrades will be performed.
Helix and Doublehelix will become unavailable to users at 9 pm this evening. The Biowulf batch system will be shut down at 3 pm and the Biowulf login node will become unavailable at 6 pm.
During the downtime, all Helix services will be inaccessible including Helix email via POP & IMAP clients, Squirrelmail and pine. Email to Helix will be queued during the downtime for delivery once the system is back up.
We anticipate that all services will be available by 9 am on Tuesday morning.
If you have any questions please contact staff@helix.nih.gov.
Resolution: As of June 17, 2008 at 9:30 AM the Helix Systems downtime has been completed. The Helix system was successfully upgraded and the system was made available starting at 9:30 this morning.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/14/2008 2:44:56 PM - Problems on NIH Login Cluster 2
Description: Date: June 14, 2008
Time 2:00 PM
At the moment, there are intermittent issues with the NIH login.
Engineers are aware of this issue and are working on a solution.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The intermittent issues associated with the NIH Login have been resolved. NIH Login is now operational.
6/11/2008 4:06:24 PM - Campus Home Server Emergency Reboot
Description: There were connectivity problems with the OD campus home directory server, and a reboot was required. The system was rebooted at 3:45 p.m. OIT expects to have the problem resolved shortly thereafter.
Further updates will be provided as they are made available.
If you have any questions or concerns please contact the CAP team on 301-402-0724 or citdcscap@mail.nih.gov
Resolution: This issue has been resolved. Everything is now back to normal.
6/11/2008 8:02:26 AM - NAppMan Downtime
Description: CIT engineers will be bringing NAppMan down at 10:00 AM on Wednesday June 11, 2008 to install NEES on the dashboard. The outage should be for one hour.
Impacted Service/Application:
NAppMan
Expected Resolution Time:
Date: June 11, 2008
Time: 11:00 AM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of June 11, 2008 at 10:31 AM NAppMan dashboard is once again available, and NEES is reporting properly.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/10/2008 8:10:19 AM - Immediate NBS, DbGap, caBig Integrator, CIMS PTMS Outage
Description: The following applications and websites are now available:
- NBS
- caBig Integrator
- ITO Trainee Tracking Database for NHGRI
- DbGap
- CIMS PTMS
- http://inside.genome.gov
- http://Mynci.cancer.gov
- http://Mynciadmin.cancer.gov
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NBS outage was fully resolved after problems with the redundant SSO login server were resolved.
6/9/2008 2:17:47 PM - Building 9 UPS-2 Replacement Maintenance
Description: Time: 1:00am - 2:00am
Description:
On Wednesday, June 18th, 2008 at 1:00am - 2:00am EDT, NIH engineers will replace the defective redundant Building 9, B9-UPS-2 which will restore maximum backup time and electrical protection for the Building 9, B9-6500 & B9-5509 switches.
Impact:
Please note this B9-UPS-2 Replacement Maintenance has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during the replacement of the B9-UPS-2, the B9-UPS-1 should provide sufficient backup power for the Building 9, B9-6500 and B9-5500 switches and not impact end-user network connectivity.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Building 9 UPS-2 Replacement Maintenance was completed successfully.
6/9/2008 12:15:59 PM - 2115 East Jefferson Telephone Outage on 4th Floor
Description: Date: June 9th, 2008
Time: 12:05 PM
Description:
At this time there is a telephone outage on the 4th floor in 2115 East Jefferson. The TIB engineers are aware of the situation and are working towards a resolution. Update will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 2:29 PM all telephone service at 2115 East Jefferson Street/4th floor has been restored.
6/8/2008 10:37:24 AM - Remedy Service is Unavailable
Description: At the moment, the Remedy service is unavailable.
CIT engineers are aware of this issue and are working on a solution. There is currently no estimated time of resolution.
Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of June 8th 2008 at 10:30 AM CIT engineers resolved the issue, and Remedy is now accessable.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/5/2008 11:08:11 AM - Executive Plaza and East Jefferson Power Outage
Description: Due to a power outage, many buildings in Executive blvd and East Jefferson have lost of network resources.
Engineers are aware of this issue, and are working on a solution. Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of June 6th 2008 at 8:56 AM Executive Blvd and East Jefferson's power and network connectivity was restored. All known outstanding issues have been repaired.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/5/2008 10:52:48 AM - NIH Home Page Unavailable
Description: NAppMan Alert - NIH Home Page is experiencing problems and is not available.
Resolution: The NIH Home Page was unavailable between 10:41 AM and 11:03 AM. The problem has been resolved and will not reoccur.
If you have any questions, contact the NIH Help Desk at 301-496-4357 or visit us on the web at http://ithelpdesk.nih.gov.
6/4/2008 6:37:12 PM - Power Outage at Fishers Lane
Description: Due to power outages in the Fishers Lane cluster, NIHnet equipment is currently running on battery power. PEPCO has not provided a time for restoration due to the large number of outages throughout the region. The NIHnet primary data facility in 5635 Fishers Lane has sufficient battery power to sustain connectivity until late Thursday morning. However, customers within 5625 and 5635 may experience loss of connectivity if individual closet-based batteries (UPS) are depleted prior to power restoration. Locations connected to emergency generator power should not be impacted. Further updates will be provided as they are made available. We apologize for any inconvenience this may have caused.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 8:14 AM on June 5th, 2008 all power and network devices located in Poolesville and Fishers lane were restored to service.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 5:05:53 PM - Telephone Outage Building 12B Room 2N207
Description: Due to the inclement weather, there is currently a telephone outage in Building 12B Room 2N207. A technician is en-route to restore service.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of June 5th, 2008, 12:00 PM Verizon repair restored telephone service to Building 12B room 2N207.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 4:08:20 PM - Telephone Outage 2nd Floor Building 10ACRF
Description: Due to the inclement weather, there is currently a telephone outage in Building 10ACRF 2nd floor affecting approximately 40 telephones. A technician is en-route to restore service.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Repair technicians have restored the service to all 40 telephone lines.
6/4/2008 3:59:53 PM - HRSA Power Outage
Description: At the moment, HRSA is experiencing a power outage, and have taken all servers’ offline.
Engineers are aware of this issue, and working on a solution. Updates will be provided once they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of June 5th 2008 at 6:00 AM, servers were brought back up, and everything is back up and running.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/4/2008 3:41:34 PM - Power Outage in Rockledge 1
Description: Rockledge 1 is currently without power. The building is also without Aspect and Remedy. Engineers are aware of this issue and are working towards a resolution.
Further updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Rockledge 1 is back up and fully operational.
6/4/2008 10:12:05 AM - NIHADM2 Service Reset
Description: On June 4th, 2008 at 11:45 AM the NIHADM2 service will be reset . This service reset should take no longer than 10 minutes. ADM users connected to NIHADM2 can redirect to the redundant NIHADM server.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of June 4th 2008 at 12:00 PM NIHADM 2 was back up and running.
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/3/2008 3:21:30 PM - IForgotMyPassword Service Update
Description: As of 6:50 AM on June 4th, 2008 EMIB has restored service to the Password Self Service (iforgotmypassword.nih.gov).
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 7:00 AM on June 4th, 2008 EMIB has restored service to the Password Self Service (iforgotmypassword.nih.gov).
If you have any further issues, please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/3/2008 9:04:14 AM - NHGRI Server Room shutdown
Description: At the moment, NHGRI has shut down a number of servers in Democracy 2 due to the AC units going offline.
Technicians are currently working on putting the AC units back online.
Updates will be provided as they become available.
Impacted Service/Application:
All NHGRI Resources hosted at Democracy 2, including website and databases.
Impacted Users:
NHGRI
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 11:00 AM the AC units in Democracy 2 were repaired, and Democracy 2 data center is back online.
If you continue to have problems please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
6/2/2008 8:00:51 PM - Biowulf Login Node Issues
Description: The "login node" for gaining access to the NIH Biowulf cluster (biowulf.nih.gov) is currently down due to an unknown hardware problem. DCSS/SCB system administrators are attempting to address the issue.
Users of the NIH Biowulf Cluster will not be able to login to biowulf.nih.gov until the issue is resolved. Users will not be able to submit new jobs or check on the status of existing jobs. Jobs currently running on the cluster are not affected by the failure of the login node.
Currently there is no estimated time of resolution. Updates will be made available as they are received.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 9:44PM
The Biowulf login node has been restored to standby hardware. Biowulf users should now be able to login.
5/31/2008 6:55:26 AM - Redundant Circuit to Sterling Data Center Unavailable
Description: The redundant circuit to the Sterling Data Center is currently unavailable. Because this is a redundant circuit, NIH users should not experience any loss in network connectivity. Qwest engineers are investigating the issue. There is currently no estimated time of resolution.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The redundant circuit has been restored to service. CIT engineers will continue to monitor the situation for changes.
5/30/2008 2:40:17 PM - Fibergate Fernwood Building Fiber Relocation Maintenance
Description: Date: Saturday, June 7, 2008
Time: 06:00am - 6:00pm
Description:
On Saturday, June 7, 2008 beginning at 06:00 a.m. and ending on Saturday, June 7, 2008 at 6:00 p.m., Fibergate will perform a scheduled maintenance activity to relocate Fernwood fiber optic connections in support of a new parking garage project next to the Fernwood building.
Impact:
Please note the Fibergate Fernwood Building Fiber Relocation Maintenance activity has been given a Possible Service Affecting-Low (PSA-Low) impact assessment for NIHnet connectivity for Democracy I, Democracy II, and Fernwood network end-users. Specifically, NIHnet data network connectivity for these locations will automatically failover to redundant network paths as each fiber pair is relocated in a predetermined sequence order.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Fibergate Fernwood Building fiber relocation maintenance completed successfully without any complications.
5/30/2008 1:28:52 PM - Electronic Voicemail Issues
Description: Date: May 30, 2008
Time: 1:26 PM
Event Description:
At this time, the EVM system for electronic voicemail for the 594, 496, 480, 435 and 402 exchanges is not working. Verizon is working on the solution and it should be up and working soon.
Updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 2:31 PM on May 30, 2008 this issue was resolved. All systems are up and functional.
5/30/2008 11:35:54 AM - Websites access issues
Description: Date: May 30, 2008
Time: 11:18 AM
Event Description:
At this time customers may experience intermittent issues accessing some websites. Some reported websites include:
http://content.nejm.org/
http://circ.ahajournals.org/contents-by-date.0.shtml
http://jama.ama-assn.org/cgi/content/abstract/288/17/2144
http://eurheartj.oxfordjournals.org/cgi/content/abstract/24/4/320
http://Cancer.org
http://jbc.org
http://ucsc.edu
www.sciencemag.org
Updates will be provided as soon as they become available. CIT engineers are working to resolve the problem as soon as posible.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 1:40 PM on May 30, 2008 this issue was resolved.
5/28/2008 2:25:04 PM - NIH Building 12 Data Center Equipment Relocation Maintenance
Description: Date: Wednesday, June 4, 2008 - Thursday, June 5, 2008
Time: Start 5:00pm (6/4) - End 6:00pm (6/5)
Description:
On Wednesday, June 4, 2008 at 5:00pm EDT NIHnet engineers will proactively migrate NIHnet Internet traffic from the Building 12 Data Center path to the Fernwood Internet path in preparation for the NIH Building 12 Data Center Internet DMZ Device Relocation Maintenance activity on Thursday, June 5, 2008
On Thursday, June 5, 2008 at 8:00am EDT NIHnet engineers will relocate the Building 12 Internet DMZ network devices to a new cabinet in the Building 12 Data Center. The relocation of the Internet DMZ network devices expected to be completed by 5:00pm on Thursday, June 5, 2008 with NIHnet Internet traffic redirected back to the Building 12 Data Center path by 6:00pm.
Impact:
Please note the NIH Building 12 Data Center Internet DMZ Device Relocation Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact even though all NIHnet Internet traffic will be redirected to the Fernwood Internet path prior to the physical relocation of the Building 12 Data Center Internet DMZ network devices.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: NIH Building 12 Data Center equipment relocation maintenance has been completed successfully without any complications.
5/27/2008 9:02:00 AM - Inbound ISDN Video Conferencing is Down
Description: At this time, Inbound ISDN Video Conferencing traffic is down. Engineers are aware of the problem and are working with their external partners to resolve the issue. There is no estimated time of resolution. Updates will be made available as they are received.
Impacted Service/Application:
Inbound ISDN Video Conferencing
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: As of 8:30 AM today May 28, 2008 this issue was resolved. At this time all Inbound ISDN Video Conferencing traffic is up and fully functional.
5/23/2008 12:42:08 PM - Connectivity Issues with FDA and SOA Environments
Description: At this time the FDA Federation Login & SOA Tiers are experiencing connectivity issues. Engineers are aware of the problem and are working with their external partners to resolve the issue. There is no estimated time of resolution. Updates will be made available as they are received.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 1:28PM
The FDA Federation Login & SOA Tiers have regained connectivity. All services are functional at this time.
5/23/2008 10:58:46 AM - PKI System Connectivity Issues
Description: The HHS PKI system is currently down. At this time, the system is unable to issue or revoke any certificates. Current live certificates are still valid. The engineers are aware of the situation and are working towards a resolution. Update will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Service has been restored to the HHS PKI digital certificate system. The site will continue to show the banner describing a temporary outage will be removed later today.
5/22/2008 4:57:07 AM - Brief Power Outage in Executive Boulevard 6001 and 6100
Description: On Thursday, May 22 at 4:04 AM, the 6001 and 6100 Executive Boulevard buildings experienced a brief power loss affecting network connectivity for the following ICs: OD, NIDA, NIMH, NICHD, NSC, and CIT. Power began returning to these buildings starting at 4:17 AM. CIT engineers continue to monitor the situation for changes, but all service appears to have been restored at this time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Power began returning to service at 4:17 AM.
5/21/2008 10:11:12 AM - Building 6700A Rockledge Outage
Description: There was a fire at 6:30am on the 3rd floor electrical closet of building 6700A Rockledge. Due to the fire there is limited electricity service. Network and wireless connectivity are nonfunctional. Engineers are aware of the issue, and are working on a solution. Updates will be provided as they are made available.
Impacted Users:
All Building 6700A Rockledge Users
Expected Resolution Time:
There is no estimated time for resolution at the moment.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 10:53AM
At this time engineers have been able to return all affected services to normal.
5/19/2008 2:29:35 PM - NIHITS II Access Issues
Description: NIHITS II is experiencing issues that are preventing users from accessing the system. OIT engineers are working to resolve the issues. Updates will be made available as they are received.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 4:00PM
The NIHITS II access issue has been resolved at this time and all operations have returned to normal.
5/17/2008 12:06:07 AM - NIHCESMLBX15 Downtime
Description: As part of CIT's scheduled maintenance of NIH email services, the NIHCESMLBX15 exchange server is currently unavailable. This extended maintenance downtime is affecting NLM users. The maintenance activity is scheduled to be completed no later than 6:00 AM. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: The NIHCESMLBX15 server, which services NLM, is back in service as of 8:30 AM on Saturday, May 17. EMIB engineers will be continuing their evaluation of the incident. No further service disruptions are planned.
5/16/2008 12:46:46 PM - Telephone Outage in Building 50 on the 6th Floor
Description: At this time there are approximately 40 telephones out on the 6th floor in Building 50. Verizon technicians are on site and are waiting for a piece of equipment to arrive in order to resolve the issue. The estimated time of service restoration is at 1:45PM. Updates will be made available as they are received.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 3:24PM
The service to the telephones in Building 50 has been restored at this time.
5/16/2008 4:42:21 AM - Reload of Building 29 B29-4000 Switch
Description: During the early morning of Friday, May 16, NIHnet engineers conducted a reload of the Building 29 B29-4000 switch to rectify performance issues. The reload may have briefly impacted NIHnet connectivity for users from OD, SCADA, and FDA. This maintenance has been successfully completed, and CIT engineers continue to monitor the device for further issues.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Initial/resolved Hot News notification.
5/15/2008 2:33:51 PM - Guest Wireless DMZ B45 Firewall Code Upgrade Maintenance
Description: Time: 5:00pm - 7:00pm
On Monday, May 19, 2008 at 5:00pm - 7:00pm EDT the NIHnet Guest Wireless network security infrastructure located in Building 45 will be upgraded to improve performance and reliability.
Impact:
There will be brief service interruptions to Guest Wireless Network users only with each service interruption lasting for several minutes while the Building 45 Guest Wireless Firewall operating system is upgraded. The NIHnet Wireless Network Service for all NIH personnel WILL NOT be affected by this maintenance activity because NIHnet Wireless Network access and VPN connectivity will fail-over to the redundant path via the Building 12 Wireless DMZ infrastructure.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 6:11PM
The maintenance has completed successfully without complications.
5/14/2008 1:43:25 PM - ITAS Scheduled Maintenance
Description: ITAS is scheduled for maintenance on May 15, Thursday evening between 6:00PM - 6:30PM for server performance improvement.
During the maintenance, ITAS will not be available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Maintenance has been completed successfully without any complications.
5/14/2008 12:08:42 PM - Portal Server Maintenance
Description: On Thursday evening, May 15th, two portal servers will undergo maintenance. There should be little or no user impact during this time. It may be necessary to simply refresh portal pages that were displayed during this period should any content look incorrect.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 7:45PM
The maintenance has been completed successfully.
5/14/2008 12:32:55 AM - Adobe Connect meetings running without SSL
Description: Adobe Connect meetings are currently running without SSL. While login to Connect is still protected by SSL, the actual meeting traffic is no longer encrypted. Encryption should return to service by 10pm Wednesday, May 14th.
Please direct any questions to: webmeeting@mail.nih.gov.
Resolution: This issue has been resolved and Adobe Connect meetings are now encrypted as normal.
5/13/2008 9:32:03 PM - Mailbox Server Reset for NIHCESMLBX4 and NIHCESMLBX8
Description: The NIH CES Administrators will need to perform an emergency reset of NIHCESMLBX4 and NIHCESMLBX8 tonight at 10:00 PM due to an issue with the backup software. The IC's effected are:
NIHCESMLBX4:
OD (2045)
NIAID (34)
NIAAA (296)
FIC (77)
VRC (186)
NIDA (111)
NCI (81)
NIHCESMLBX8:
NIDCD(292)
NIDA (548)
NCCAM (142)
This outage is not expected to exceed 10 minutes per server.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The reset maintenance for NIHCESMLBX4 and NIHCESMLBX8 has been successfully completed.
5/13/2008 4:06:43 PM - Guest Wireless DMZ B12 Firewall Code Upgrade Maintenance
Description: Date: Friday, May 16th, 2008
Time: 5:00pm - 7:00pm
Description:
On Friday, May 16th, 2008 at 5:00pm - 7:00pm EDT
The NIHnet Guest Wireless network security infrastructure located in Building 12 will be upgraded to improve reliability.
Impact:
There will be brief service interruptions lasting for several minutes during the maintenance window with each service interruption ONLY affecting connected Guest Wireless end-users. The NIHnet Wireless Service WILL NOT be affected by this maintenance activity because NIHnet Wireless access and VPN connectivity is supported by a redundant path via the Building 45 Wireless DMZ infrastructure.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY) or helpdesk@nih.gov if you have any questions.
Resolution: Time: 8:21PM
The maintenance has been completed successfully without complications.
5/13/2008 10:05:27 AM - Building 5 to Valve Vault 5 Directional Bore Maintenance Project
Description: ORF will be continuing their fire alarm project on the NIH Campus by drilling a directional bore between Building 5 to Valve Vault 5 on Thursday, May 15, 2008. Cable Management Branch is aware of the maintenance and is prepared for any unforeseen outages as a result of the maintenance work.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: No issues have been reported from this maintenance activity from the support team nor customers.
5/12/2008 1:44:55 AM - Sterling Data Center Redundant Internet Connection Outage
Description: Currently the Sterling Data Center redundant Internet connection is down. Engineers have been notified and are working to resolving the issue. At this time there is no estimated time of resolution. Further details will be posted as soon as they are available.
Resolution: The fiber cut between Virginia and DC has been repaired and the redundant connection is operational at this time. Network Operations engineers will continue to monitor the circuit closely for the next 24 hours.
5/9/2008 10:06:30 AM - FIC Building 16 LAN Closet Power Outage
Description: At this time, FIC users in Building 16 are experiencing network connectivity issues due to a power outage in the FIC Building 16 LAN Closet. Engineers are aware of the issue and are working to resolve it as soon as possible. Updates will be provided as they are made available.
Impacted Service/Application:
Network connectivity
Impacted Users:
FIC Building 16 users ONLY
Expected Resolution Time:
There is no current estimated time to resolution.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The power in Building 16 LAN Closet was restored and at this time all the connectivity issues were resolved.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
5/9/2008 12:52:54 AM - Power Outage in Rockledge 1 and 2
Description: There is currently a power outage in the Rockledge 1 and 2 buildings. This outage is currently affecting network connectivity for Rockledge 1 users from the following ICs: NLM, NHLBI, NICHD, and OD. It is also affecting Rockledge 2 users from the following ICs: NHLBI, OD, and NICHD. Pepco engineers are on the way to resolve the issue, but there is currently no estimated time of repair. Further updates will be sent as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All network connectivity in Rockledge 1 and 2 appears to be restored at this time. CIT network engineers will continue to monitor the situation for changes.
5/7/2008 4:30:51 PM - Connect System Maintenance
Description: Time: 9:00pm - 10:00pm
Description:
The Connect (formerly Breeze) service will be unavailable on Monday, May 12 starting at 9pm for approximately 1 hour due to scheduled maintenance.
Date: Friday, May 9th, 2008
Impact:
Users will be unable to use Connect (formerly Breeze) service.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Connect System Maintenance has been completed successfully.
5/7/2008 11:06:30 AM - NIHCESMLBX Server is Currently in Distress
Description: Date: May 7th, 2008
Time: 11:00 AM
Event Details:
NIHCESMLBX Server is currently in distress and will be rebooted to correct the situation.
Impacted Services:
The email service for the following IC's will be affected by this outage:NCRR, NIBIB, NIGMS, NINR, NHGRI and NEI.
Resolution: The NIHCESMLBX Server was rebooted and at this time all services are back up and fully functional.
If you still have difficulties please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
5/6/2008 11:21:31 AM - Building 12 B12-DC-PIE1 Firewall Maintenance
Description: Date: Thursday, May 8th, 2008
Time: 6:30am - 7:30am
Description:
On Thursday, May 8th, 2008 at 6:30am - 7:30am EDT, NIH engineers will apply ruleset changes to the b12-dc-pie1 firewall that will only affect vlans 4 & 6. This change will enhance security for all servers on VLAN 4 and VLAN6 including: kafka.net.nih.gov, list.nih.gov, ns.nih.gov and ntp1.nih.gov. Also, this maintenance will not affect normal email, dns, and time services to those servers.
Impact:
Please note this Building 12 B12-DC-PIE1 Firewall Maintenance activity has been assessed with a Service Affecting-Low (PSA-Low) impact. Specifically, this maintenance activity will limit unauthorized network traffic to some devices supporting the listserv, NTP, and DNS services.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This maintenance was completed successfully as scheduled.
5/6/2008 8:12:56 AM - Fernwood-7600-Outside Internet
Description: Date: Tuesday, May 06, 2008
Time: 7:35 PM
There was a problem with the Fernwood-7600-outside due to the Power issue in the Fernwood building. The Primary Internet Path has been moved to alternate Building 12 path to resolve the issue. NIH engineers are currently investigating the issue to ensure stability.
Further updates will be provided as they are made available.
Impacted Service/Application:
Internet
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Issue has been resolved and everything is working now.
5/5/2008 2:59:37 PM - Notification of Foreign Travel Website is Down
Description: Date: May 5th, 2008
Time:8:00 AM
Event Details:
At this time the Notification of Foreign Travel website is experiencing connectivity issues. The engineers are aware of the issue and are working towards a resolution. At this time there is no Estimated Time of Resolution.
Updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Engineers have resolved this issue, and the Notification of Foreign Travel system is back up and running.
5/2/2008 5:24:28 AM - Reload of B29-4000 Router
Description: During the early morning of Friday, May 2, 2008, the NIH B29-4000 router experienced a hardware failure. CIT network engineers will conduct an emergency reload to correct the hardware failure. The expected time of resolution is currently unknown. Further updates will be sent as needed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The device reload was completed at 5:50 AM. The device is now functioning normally at this time. Engineers are investigating the root cause of the issue and will provide updates as they are made available.
5/1/2008 11:23:33 AM - Building 50 Telephone Outage
Description: There has been a telephone outage reported, with 14 - 15 lines down in Bldg. 50 / 6th Floor.
Technicians have been dispatched to the location.
Further updates will be provided as they become available.
Impacted Users:
NIAID
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All Building 50 telephone lines have been restored.
4/30/2008 3:49:08 PM - AT&T Blackberry Data Connectivity Issues
Description: Date: Wednesday, April 30th, 2008
Time: 3:45 PM
It appears that the AT&T is experiencing a data outage and most users with AT&T cannot receive messages intermittently, if at all. Due to the unofficial nature of the issue there is no Estimated Time for Resolution.
Updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: AT&T Blackberry data connectivity issues have been resolved.
4/30/2008 12:56:47 PM - NAppMan Downtime
Description: NAppMan will be down from 1:00 - 2:00 PM today Wednesday, April 30th, to implement monitoring changes for the NIDB system.
Impacted Service/Application:
NAppMan
Expected Resolution Time:
Date: April 30th 2008
Time: 2:00 PM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Maintenance has been completed and NAppMan is up and running.
4/30/2008 5:12:32 AM - Building 12 6500- 4A Module is currently down
Description: The Building 12 6500-4A Module on a distribution router is currently down. Network engineers have been dispatched and are currently working to resolve the issue. Further updates will be posted as soon as they become available.
Resolution: Engineers have resolved the issue. Service was restored as of 5:30 AM.
4/29/2008 9:40:38 PM - NIHnet CIT Fernwood-6500-C Module-2 is Down
Description: Due to the NIHnet CIT Fernwood-6500-C Module-2 Replacement Emergency Maintenance, Fernwood-6500-C Module-2 is currently down. Engineers are working to resolve this issue. Further updates will be provided as they are made available. Currently there is no time of resolution for this issue.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The Fernwood-6500-C Module-2 is back online service has been restored.
4/28/2008 2:37:06 PM - NAppMan Application is Experiencing Issues
Description: The NAppMan application is currently experiencing issues. Engineers are aware of the issue and are working towards a resolution. Updates will be provided as they are made available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Time: 2:54PM
The engineers have restored service to the NAppMan application. The engineers will continue to investigate the root cause of the issue.
4/28/2008 8:46:58 AM - Building 12 Distribution Router Module Failure
Description: Date: Monday, April 28, 2008
Time: 8:11 AM
Description:
One of the modules on a distribution router in Building 12 failed. Due to the redundancy of the NIH network no users are currently affected. NIHnet engineers are currently working to resolve this issue. Updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This issues was resolved as of 9:50 AM.
4/26/2008 8:32:33 AM - Phone Outage at the Police Department
Description: Date: Saturday, April 4th, 2008
Time: 6:45 AM
Details:
A phone outage has occured at the Police Department on NIH Campus. The Police have put temporary procedures in place to cover the down lines and can still receive calls. A Verizon technician has been called in and will assess the situation. Update will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 9:50 AM the telephone outage at the Police Department has been repaired. All lines are back in service.
4/26/2008 1:36:02 AM - Building 12 Switch Reset
Description: On Saturday, April 26, a network switch in the Building 12 Data Center experienced a brief reset. All connectivity has been restored at this time. CIT network engineers continue to monitor the situation. Further updates will be sent if needed.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The B12-6500-MR-B was restored to service at 1:14 AM.
4/25/2008 3:30:13 PM - 10-15 service disruption in Sharepoint
Description: There have been reports of intermittent slowness in connecting to the SharePoint websites. We have investigated and identified the possible culprit for the slowness in page load. Necessary actions have been taken to resolve the issue with load balancers and a more through patch will be to be applied during a later scheduled maintenance window to extensively resolve the problem. Currently all HSB hosted SharePoint Sites are up and the intermittent issue should have been rectified.
Resolution: There have been reports of intermittent slowness in connecting to the SharePoint websites. We have investigated and identified the possible culprit for the slowness in page load. Necessary actions have been taken to resolve the issue with load balancers and a more through patch will be to be applied during a later scheduled maintenance window to extensively resolve the problem. Currently all HSB hosted SharePoint Sites are up and the intermittent issue should have been rectified.
4/24/2008 3:58:40 PM - Mailbox Server NIHCESMLBX5 is Currently Experiencing Issues
Description: NIHCESMLBX5 experienced a system crash. The mailbox server is currently not responding. CES Engineers are investigating the issue.
Updates will be provided as they are made available.
Impacted Service/Application:
Mailbox Server
Impacted Users:
NIAID
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The NIHCESMLBX5 mailbox server has been restored to service. CES Engineers will continue to monitor the server closely.
4/24/2008 3:19:08 PM - ITAS Production Hardware Migration
Description: ITAS is scheduled for production hardware migration on Tuesday, April 29, starting at 6:00PM EST and ending at approximately 9:00PM EST. During this time, ITAS will NOT be available.
We apologize for any inconveniences this may cause you.
Impacted Service/Application:
ITAS
Expected Resolution Time:
Date: Tuesday, April 29 2008
Time: 9:00 PM
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: ITAS hardware migration has completed successfully. ITAS is back online.
4/23/2008 4:49:45 PM - Remedy Server restart April 24 12:30AM
Description: Date: Thursday, April 24th, 2008
Time: 12:30 AM
Description:
The CIT Customer Support Remedy server will be briefly out of service while being rebooted to correct an issue with email notifications. Outage should not last more than ten minutes.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Remedy server was rebooted and returned to service as of 12:37 AM.
4/21/2008 8:16:56 AM - CIT Print Server Issues
Description: Date: Monday, April 21st, 2008
Time: 6:00 AM
Description:
At this time the CIT Print Server is experiencing connectivity issues.
Impact:
No users within CIT will be able to print on any CITPRINT managed printers. Engineers are aware of the issue and are working towards a resolution. Updates will be provided as they become available.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: At 1:11 PM, engineers restored and confirmed the CITPRINT server was restored to service. Users are now able to print using networked printers.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
4/14/2008 1:19:34 PM - Building 50 MDF Refresh Maintenance
Description: Date: Saturday, April 26, 2008
Time: 8:00am - 5:00pm
Description:
On Saturday, April 26, 2008 at 8:00am - 5:00pm EDT NIHnet engineers will upgrade the aggregation switches and UPS in Building 50.
Impact:
Please note that this Building 50 MDF refresh maintenance has been rated with a Service Affecting (SA) impact. Specifically, NHGRI, NHLBI, NIDCD, NIAMS, NCI, OD/ORS, CIT-WLAN, NIDDK, FACnet and the CIT Video in Building 50 will lose network connectivity to NIHnet while the aggregation switches in Building 50 are being upgraded.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: All the customers that have tested at the end of the maintenance have reported that all services are up and running. As of 4:35 PM the maintenance is complete.
4/8/2008 9:41:53 PM - Iforgotmypw Upgrade - Email Delivery Concerns
Description:
As part of todays upgrade to the new NIH Password Self Service product, NIH and HRSA staff that are currently registered for Iforgotmypw had their primary mail field in AD updated with the data they had entered during their initial registration for iforgotmypw. This may have been a problem for some users. Some users may have had email to them bounce back to the sender (or NDR). EMIB has updated all potentially affected users to reset this field to the correct value. It is unknown at this time exactly how many PSS registered users were affected. EMIB staff worked to correct the problem as quickly as possible for all potentially affected users. Anyone experiencing a problem would have had it occur between 4 and 9 pm.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Email Delivery Issues have been resolved.
4/4/2008 1:04:29 PM - Password Self-Service Availability
Description: Date: Monday, April 7th, 2008 till Wednesday, April 9th, 2008
Time: Starting at 9:00 AM
Description:
Iforgotmypw.nih.gov or Password Self-Service service will be unavailable starting Monday, April 7th after 9AM until Wednesday, April 9th. This is due to a service upgrade.
Impact:
During this outage, customers will be unable to use this service to change their passwords or unlock their accounts. Current users of the system include NIH, HRSA and External.nih.gov. In addition, Password.nih.gov will also be affected by this service upgrade, but only intermittently.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Service Upgrade for Iforgotmypw.nih.gov & Password Self-Service has been completed successfully.
4/2/2008 1:07:11 PM - Password.nih.gov Software Upgrade
Description: Password.nih.gov will be unavailable for the next 30 minutes due to a software upgrade. Customers may experience a brief interruption (5 min or less) during this upgrade.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Software Upgrade Maintenance for Password.nih.gov has now been completed. Password.nih.gov is now available.
4/1/2008 1:09:33 PM - CRC-4500-B2D Power Supply Replacement Maintenance
Description: Date: Friday, April 11, 2008
Time: 1:00am - 3:00am
Description:
On Friday, April 11, 2008 at 1:00am - 3:00am ET NIHnet engineers will replace a failed power supply on the CRC-4500-B2D. This device was damaged during a power surge caused by construction workers and is now in a HazCon state.
Impact:
Please note this CRC-4500-B2D Power Supply Replacement Maintenance activity has been assessed with a Possible Service Affecting-Low (PSA-Low) impact. Specifically, during this maintenance activity, NIHnet access should not be affected as long as the redundant power supply replacement procedure goes as planned.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: The CRC-4500-B2D Power Supply Replacement Maintenance was partially completed.
3/26/2008 10:23:34 AM - Microsoft Jet Database Engine Vulnerability
Description: Due to a recently announced security vulnerability in Microsoft Jet Database Engine affecting users of Microsoft Word running on Windows 2000, XP, and Server 2003 SP1 and which is being actively exploited in targeted attacks, all .MDB file attachments will be blocked at the email gateways effective immediately. Only the attachments will be dropped and users in most cases will receive notification that the file has been removed.
Impacted Service/Application:
E-mails containing a .MDB file attachment will have the file removed prior to delivery.
Impacted Users:
Users running Microsoft Word on Windows 2000, XP and Server 2003 SP1.
This is an informational Hot News. There will be no further updates.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: This is an informational Hot News only. No further updates will be sent.
3/25/2008 2:09:50 PM - Building 12 Wireless and Wireless Guest Issues
Description: Currently building 12 users are experiencing Wireless and Wireless Guest Issues. NIHnet engineers are aware of this issue, and working towards a resolution.
Impacted Service/Application:
Wireless and Wireless Guest
Impacted Users:
Building 12 Users
Expected Resolution Time:
Unknown at this time
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
Resolution: Building 12 wireless and wireless guest issues have been resolved.
3/24/2008 8:05:30 AM - NAppMan Implementation of Tibco Maintenance
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