Q.  How do I determine the price and availability of a stockroom item to include Animal Feed and Bedding products?

A.  Call the GDC Customer Service on 301-496-3517/3395 for assistance.

Q.  How do I get additional copies of the NIH Supply Catalog and amendments?

A.  Call the GDC Customer Service on 301-496-3517/3395, or e-mail gdccustomerservice@mail.nih.gov

Q.  I would like to discuss concerns regarding the quality and performance of a stock item.  Who do I call?

A.  Call the Inventory Management Branch on 301-496-3395.

Q.  Can I get supplies immediately if I have an emergency?

A.  No. Under the NBS system emergency pick ups are no longer allowed at the NIH Gaither Distribution Center.  You must obtain your emergency products from the Self Service Stores located in Building 10, Room B1N105 or Building 31, Room B1A-47. 

Q.  How can I get delivery status information on a stock requisition I placed?

A.  Call the Gaither Distribution Center Customer Service on 301-496-3517/3395.

Q.  I placed a stock requisition and received the wrong item or wrong quantity. What do I do?

A.  Call the Gaither Distribution Center Customer Service on 301-496-3517/3395.

Q.  I am trying to order a stockroom item and have a question about the National Stock Number (NSN).  What do I do?"

A.  Call the Gaither Distribution Center Customer Service on 301-496-3517/3395. 

Q.  I have NIH owned gas cylinders to return. What do I do?

A.  For cylinder pick-up service call 301-496-3156 0r 3157.

NOTE:  For safety issues, concerns and emergencies (e.g. chemical spills, etc.) contact the Safety Support Section, OSHB, in Building 13 Room 3J08 at 301-496-3457.