Frequently Asked Questions
The Connect FAQs page is organized by topic. Please use the list on the left to jump directly to a topic of interest.
General Product Information
What is Acrobat Connect (Breeze)?
Connect, formerly called Breeze, is a web conferencing and online collaboration product from Adobe Systems, Inc.
What is the difference between Breeze and Connect?
Breeze is the product name used by Macromedia, the original developer of the software. Upon purchasing Macromedia and its products, Adobe decided to change the name of the Breeze product to Acrobat Connect Professional.
What version of Acrobat Connect does NIH use?
On January 26, 2007 we upgraded from Breeze 5 to Connect 6. This current release of the product focused on stability rather than new features, and had minimal impact on current uses of the product.
Features in Connect 6 include:
- SSL encryption added in order to provide better security.
- Due to the product name change, the website changed from http://nihbreeze.cit.nih.gov to https://webmeeting.nih.gov. All nihbreeze.cit.nih.gov links will redirect to webmeeting.nih.gov links (i.e. nihbreeze.cit.nih.gov/mymeetingroom will redirect to webmeeting.nih.gov/mymeetingroom).
- Also, while our email address is now webmeeting@mail.nih.gov, you can still reach our team using nihbreezeadmin@mail.nih.gov.
- MacTel clients will now be fully supported.
- There have been a few minor usability improvements.
- VoIP has been improved.
- Single sign-on is not available at this time.
If you have any questions, please direct them to webmeeting@mail.nih.gov.
Do you support any other web conferencing products?
No. After evaluating various web conferencing products, Acrobat Connect Professional was selected based upon its security features, support of multiple platforms and browsers, and ease of use without requiring additional downloads or installations.
System Requirements
What are the basic requirements for viewing a Connect meeting*?
- Computer ( minimum 1 GHz processor recommended to use screen sharing)
- Internet Connection (minimum 56kb/sec to Participate, DSL/Cable speed to Present)
- Flash Player version 8 or higher (ver. 9 for Linux and Solaris).
- The only port needed is 443 (the standard SSL port), but if that is not open, it will tunnel over 80 (standard http port). If you are using a proxy server, be sure that you enable SSL over proxy in your browser.
- Anyone from anywhere in the world can access Connect using the Internet. VPN or Parachute are compatible with Connect but not required.
*View detailed requirements here.
Click to test if your computer is ready to run Connect .
If you are instructed to install Flash Player, Click here to get Flash Player.
What Operating System do I need to run Connect on my computer?
Most Windows, Mac, Linux and Solaris users can attend a meeting. Most Windows and Mac users can Present or Host a meeting. View detailed requirements here on our System Requirements page.
What internet browser do I need to run Connect on my computer?
User of the most recent versions of Internet Explorer, Firefox, Safari, Netscape Navigator and AOL can attend a Connect meeting, however Connect does not support all browsers on all operating systems. View detailed requirements on our System Requirements page.
Which firewall ports do I need to have open?
Ideally, ports 80, 443, and 1935. If you cannot have port 1935 open, Connect can tunnel over SSL (port 443). If you are using a proxy server, be sure that you enable SSL over proxy in your browser.
What do I need to install in order to Host or Present a meeting?
Most meeting attendees will not need any additional applications. You will need to download and install the Connect Meeting Add-in if:
- you will be the meeting host
- you will share a document or your screen during a meeting
- you will participate using Voice over IP (VoIP)
If you are in a Connect meeting and attempt to perform an operation which requires the add-in, you will be prompted by the meeting application to download the plug-in. You will be briefly removed from the Connect meeting while the plug-in installs, then you will automatically return to the meeting room. You should not need administrative rights on your machine in order to install the plug-in with this method. Only PC's and Macs can install this plug-in.
What equipment / hardware do I need to use Connect?
Audio: If you are going to broadcast Voice over IP (VoIP) or record a non-integrated teleconference, we recommend a Logitech USB Desktop Microphone and audio speakers, or a handsfree microphone/headset. For integrated teleconferences you will use your normal teleconferencing equipment.
Video: If you want to use a webcam, we recommend the Logitech Quickcam series for PC users. For Mac users, we recommend using your internal camera. Older Macs can use the iSight camera (discontinued), Logitech Quickcam Pro 4000 (discontinued), Ecamm’s iMage:. Rocketfish Notebook Web Camera, Macally icecam.
Any other microphone and webcam which works on your computer should work within Connect. We strongly recommend that anyone who will broadcast VoIP or video, run the Audio Setup Wizard which you will find under "Meeting" in the Main Menu of any Connect session.
More about selecting a microphone
I have low bandwidth. What are your recommendations with low bandwidth?
If you are on a DSL or cable modem connection (at least 200Kb/sec down for participants, 200Kb/sec down and up for presenters), you should be able to do everyting fine. If some of your meeting participants are coming in from a dial-up connection, we recommend that you don't use screen sharing or broadcast your webcams. Also, it helps to set your connection to the appropriate speed. In the meeting room, go to Meeting->My Connection Speed. For more detailed information, access the technote on Adobe's site.
Do I need VPN or Parachute in order to use Connect?
No, all you need is an Internet connection and the Flash Player. Connect will work if you are using either VPN or Parachute but you may experience sluggish performance, in which case you should disable your VPN or Parachute application and reenter the Connect meeting directly.
Functionality
Can I use Connect from an offsite location?
Anyone from anywhere in the world can access Connect using the Internet.
How many people can I have in a meeting simultaneously?
We are currently licensed for only 400 concurrent NIH users in user-scheduled ad hoc meetings. You can schedule ad hoc meetings for up to twenty participants. We also have separate seminar rooms, which do not draw from the pool of ad hoc licenses. Therefore, if you expect 50 or more attendees, please contact an NIH Connect Administrator to assure that there will be enough capacity for all of your participants.
How many camera streams can a meeting room handle?
Our testing from the NIH LAN shows that the camera pod can handle at least twenty connections. However, the number of connections possible varies with the participant's bandwidth.
What is the difference between screen sharing and uploading my PowerPoint?
Screen sharing is very bandwidth intensive. Screen shared content may lag when you change slides, even when using LAN connections. Uploading a PowerPoint to the Connect server means that only one page is displayed to the participants at a time, which is much more bandwidth friendly. Connect comes with tools to assist in your presentation.
Audio
What is the quality of the Voice over IP in Connect?
Voice in Connect is possible through Voice over IP (VoIP). Connect has high-quality VoIP that reduces echo and increases quality. You will need speakers to receive VoIP, and a microphone to broadcast. Here are some recommendations:
- Have everyone who will be talking use headphones. Otherwise, the speakers will feed into your microphone, which will be broadcast to the users, which will come back through the speakers, causing feedback. If you are using headphones, be sure to set the echo cancellation in the Audio Setup Wizard to headphones.
- If everyone cannot use headphones, have them move the microphone as far away as possible from the speakers. Set the echo cancellation to Full Duplex in the Audio Setup Wizard.
- If you are still experiencing feedback problems, turn off microphone gain control in the Audio Setup Wizard, then turn your microphone volume down, as well as your speaker volume down.
When can I useVoIP?
VoIP functionality is built into the Connect software. VoIP depends upon the internet and just like wireless/cellular telephones, VoIP is inherently less reliable than hard wired telephones. Computer speakers and microphones are required, however, no additional fee is required to use VoIP, and because it runs over the internet, there are no long-distance or international telephone charges. Consider using VoIP under the following circumstances:
- occasional momentary pauses in audio will not impare your meeting
- all participants have broadband connections
- no one who will be speaking will be using a wireless internet connection
- audio will be primarily one speaker presenting to an audience, with minimal back and forth conversation
- people who will be speaking have the opportunity to run the Audio Setup Wizard and participate in a practice session prior to the actual meeting
See also "When should I use a teleconference instead of VoIP?"
Is a teleconference necessary?
A teleconference is not necessary. As stated above, you can use Connect with VoIP. You can also use the chat and whiteboard features of Connect to communicate without audio, and PowerPoint presentations and screen sharing will still transmit successfully.
When should I use a teleconference instead of VoIP ?
With VoIP each participant's audio quality is dependent upon internet connectivity. Even with high speed internet, VoIP audio may experience momentary pauses. If you have any of the following situations you should use a teleconference instead of VoIP.
- crystal clear, real-time audio is critical to the success of your meeting
- not all participants have broadband connections
- someone who will be speaking will be using a wireless internet connection
- you will have significant amounts of back and forth conversation
- people unfamiliar with Connect will be required to speak
- people without access to the internet may need to participate in the audio portion (for example someone on travel can call into a teleconference by cell phone)
See also "When should I use VoIP?"
What teleconferencing services are supported?
You can use whichever teleconferencing solution you choose, but only Premiere Global's Ready Conference is "integrated" with Connect.
What are the benefits of using an "integrated" teleconference?
Ease of Use: There is no longer any need to remember or distribute phone numbers or passcodes because Connect "knows" that information about your account. The Host can start or end the teleconference with a few mouse-clicks.
Automatically Join the Teleconference: Participants in the Connect meeting will be automatically prompted to enter their own phone number into a field. Moments after they click "Call my phone" their phone will ring and simply by answering they will be able to join the teleconference.
Add New Callers at Any Time: There is no need to submit a list of callers ahead of time. Upon entering the meeting room participants are prompted to join the teleconference. Hosts can also add new callers by selecting the
"See" Who Is Talking: With an integrated teleconference, all of your participants who call in will be indicated by an icon which indicates who is speaking. No more interupting asking speakers to ask for their names, and no more wondering who forgot to mute their phone.
Control the Audio of your Participants: The Host can call other users to join the teleconference, adjust participant volume, mute other callers, put users on hold, and hang up users, all through Connect.
Record all Audio: All audio transmitted through an integrated teleconference will be automatically captured if you choose to record the meeting.
How do I use Premiere?
To setup an account, contact the NIH Connect Administrators and include your name, IC, building address and room number, and a CIT Account Code. Premiere costs 6 cents per minute per connected user (US only, international rates may vary), in addition to the 13 cents per minute per connected user for the Connect meeting. You are not required to have a Premiere account for audio conferencing. You can use whichever teleconferencing solution you need, but only Premiere is tightly integrated with Connect.
Can I add Premiere to my existing Connect account?
Yes. You can request a Premiere account at any time. NOTE: You cannot retroactively add Premiere teleconferencing to an existing meeting room. You must select "Include my Premiere audio conference with this meeting" when you initially create a meeting room.
Can I use Connect from a physical room that has video conferencing capabilities?
Yes. You can bring a laptop or use the conference room computer to use Connect in a VTC room, as long as the room has internet access. If you would like to use the conference room's cameras, you must connect your camera's input to your computer via firewire or a video capture card such as an Osprey card. Contact us for more information.
Recordings
Can I record my Connect meetings?
Yes. In the meeting room, go to Meeting->Record Meeting. Be sure to stop the recording after the meeting.
Can I record a teleconference?
Yes. If you use the integrated teleconferencing, be sure to start the recording before you start the audio conference. If you are using teleconferencing other than the integrated teleconferencing, be sure to click on the box labeled "Record Audio from Teleconference" in the recording setup. As long as you have a boom mic, or if you have a phone recording device attached to your phone and computer, you should be fine.
When I record a meeting and click OK, the record meeting window just stays open and the recording does not start. What causes this?
This behavior is caused by a recording name that is longer than 60 characters. Back out the current name of the recording and enter a shorter name.
Can recordings be edited?
No, recordings cannot be edited after the fact. However, future versions will support this feature.
Can recordings be downloaded from the Connect server?
No, recordings cannot be moved. However, future versions will support this feature.
How much does it cost to host/view a recording?
Currently, there is no charge for hosting or viewing a recording.
How does someone view my recording?
Recordings can only be viewed online. The viewer will need the URL of the recording (not the URL of the meeting room where the live session was intially held). Click on the URL or paste it into an internet browser address bar to view the recording. A current version of the Flash Player is required to view the recording.
Where do I find the URL needed to view my recording?
If the recording was made within a meeting room that you created:
- Go to your Connect Home Page
- Click Meetings
- Click the name of the meeting room where the recording session was held
- From the Meeting Information screen Click Recordings to display a list of all recordings that have been made within that meeting room
- Click the underlined name of the recording of interest to access the Recording Information screen
- Here you will find the URL for Viewing the recording
- You can click on the URL or email it to a colleague you wish to view the recording
If you are set as a Host for the meeting room where the recording was created:
- Enter the meeting room
- Click Meeting in the top menu bar
- Select Manage Room with Connect Enterprise Manager
- If prompted enter your Connect login credentials to be forwarded to the Meeting Information screen
- Follow Steps 4-7 above
If you do not have Host privileges for the meeting room where the recording was created:
- Contact the person who invited you to the meeting and ask for the Recording URL.
Who can view my recording?
Recordings automatically inherit the access settings of their parent meeting room. Thus, if the meeting room is only accessible to registered attendees, the recording will likewise be accessible only to registered attendees. To change the access setting for the meeting you can either change the settings for the meeting room (from the Meeting Information screen) or you can move the recording to a folder which has different assess levels, in which case you should Contact Us for assistance.
How long are recordings kept on the server ?
Recordings are maintained until deleted by the meeting room owner. NOTE: Deleting a meeting room will delete all associated recordings.
I am getting an error when I attempt to access a recording
Meeting Setup
What should I do before presenting a meeting?
Prior to starting a meeting, upload any files to your virtual conference room. If the default setup is not sufficient, you can modify your conference room configuration. If you need assistance Contact Us. If possible, have participants Run the Connectivity Test before the meeting (send this link to your participants: http://nihbreeze.cit.nih.gov/common/help/en/support/meeting_test.htm).
How do I optimize the meeting room for low bandwidth connections?
Go to Meeting->Optimize Room Bandwidth. You can set it to Modem, DSL, or LAN.
How can I see how much bandwidth I am using?
You should see a light in the upper-right corner of the window. Green meens you are connected, yellow means there is network congestion, and red means that you have been disconnected. By clicking on the light, you can see your latency and bandwidth consumption.
Cost
How much does Connect cost?
There is no charge when there is only one person in the room, which allows the host or presenter to set up the meeting room or practice with the application. Connect meetings with two or more people cost 13 cents per minute per connected user. If you use a Premiere audio conference, there is an additional 6 cents per minute per caller (US calls only, International rates vary and are available upon request). There is no charge to view the recording of a meeting, and recordings are hosted on the NIH server at no charge.
Who is charged for the meeting?
The CIT Account Code associated with the Connect Account where the meeting room was created will be billed for all Connect and Premiere charges associated with the meeting room. Thus, if I create a meeting room and authorize my co-worker to hold meetings in it, all bills will be charged to my account, even if I did not attend the meetings.
What should I do if I want to use a different CAN* or CIT Account Code?
Contact Us if your billing information changes.
*Note that Common Account Numbers (CAN) are no longer accepted for Connect accounts.
Accounts
Do I need a Connect account?
You need a Connect account if you will create meetings, or if you need access to tightly locked down content. If you are simply viewing a meeting, an account is not needed.
Who is eligible to obtain an NIH Connect account?
NIH Employees: Any Federal employee, Contractor, Intern, etc who is listed in the Global Address List can request a non-billable or billable account.
Non-NIH Employees: Non-billable and billable accounts can be requested by an NIH employee to enable collaboration with a Non-NIH employee, however all meetings initiated by a Non-NIH employee MUST be in support of a project sponsored by an NIH institute and billed to an CIT Account Code. Therefore, a University employee working on an NIH project, may hold a Connect meeting to discuss the NIH project, even if no NIH employees attend the session because the session supports the sponsoring NIH project. The same University employee is not authorized to conduct a Connect meeting to discuss University business, even if NIH employees are invited, because that would not be in direct support of the billable project.
What type of Connect account do I need?
See Types of Connect Accounts for explanations of the various types of accounts.
How do I obtain a Connect account?
Go to Request New Account for instructions on requesting a Connect account.
Accessibility
Does Connect support captioning?
Yes, live captioning can be added to your Connect meeting. Additional fees may apply. Currently we do not have a way to add captioning to a recorded meeting. For detailed information including captions within your Connect meeting, please Contact Us. Captioning services require a minimum of 48 hours notice.
Is Adobe Acrobat Connect (a web collaboration application) Section 508 compliant?
Partially. While some features are fully compliant for some types of disabilities, other features are currently not accessible to people with some types of disabilities. For a full list of compliant and non-compliant features, please refer to Adobe's Acrobat Connect Section 508 Voluntary Product Accessibility Template (PDF version, 64k)
Is Adobe Presenter (a Powerpoint plug-in) Section 508 compliant?
Partially. While some features are fully compliant for some types of disabilities, other features are currently not accessible to people with some types of disabilities. For a full list of compliant and non-compliant features, please refer to Adobe's Presenter Section 508 Voluntary Product Accessibility Template (note: as of Feb 04, 2008 this Adobe website page had not been updated to reflect the name change from Breeze to Connect)
Is Adobe Flash Player (required to display Flash content) Section 508 compliant?
Partially. While some features are fully compliant for some types of disabilities, other features are currently not accessible to people with some types of disabilities. For a full list of compliant and non-compliant features, please refer to Adobe's Flash Player Section 508 Voluntary Product Accessibility Template (PDF version, 50k).
Is Adobe Flash Paper (used to convert documents into Flash or PDF format) Section 508 compliant?
Partially. While some features are fully compliant for some types of disabilities, other features are currently not accessible to people with some types of disabilities. For a full list of compliant and non-compliant features, please refer to Adobe's Flash Paper Section 508 Voluntary Product Accessibility Template.
Security
Are meetings SSL encrypted?
Yes. Connect 6 now uses 128-bit encryption.
Can I limit my meetings to specific users?
Yes. You can specify the participants who can access a meeting, but each specified user must have a Connect account (participants do not need a billable account). Visit our Get an Account page to learn how to request accounts and groups.
Support
What are the hours for supported meetings?
Connect is available 24x7. Most meetings do not require support. However, if support is required, these meetings should be scheduled M-F 8am-5pm EST. Support can be arranged outside normal hours. More information.
Is there any training available?
Online training is available 24x7 by viewing our tutorials. We also hold training classes periodically through CIT Training.
On-Demand Content and Training Materials
Can I create on-demand content and publish it to the Connect server?
Yes. Contact Us for assistance in setting this up.
Adobe Presenter
What is Adobe Presenter?
Adobe Presenter is a Microsoft PowerPoint plug-in that allows you to easily author content such as quizzes, add audio narration, and include flash videos into a presentation.
How do I get Adobe Presenter?
To download Adobe Presenter, you must have an NIH Connect Account. Once you have this account set up, you can download Adobe Presenter here . After installation, you will not find Presenter listed as a standalone program, instead it will be accessed through a new menu option called "Breeze" which you will find upon opening MS Powerpoint.
Common Login Problems
My Username does not work.
- Your username is your full email address including "@organization.xyz".
- NIH staff are required to use their official NIH email address, rather than an alternate email address.
- Passwords are case sensitive, check your Caps Lock and Num Lock settings.
- The password you have may be incorrect. Try the “forget password” process and then retry logging in.
- If this does not work, contact NIH Connect Administrators.
I have forgotten my password.
Click "Forgot your password" on the Connect Login page. You will receive a new password by email.
I do not have a username / password / account.
You will need to Request a New Account.
Troubleshooting
Who do I contact if I have questions or problems?
- New Accounts or Changes to Existing Accounts: Submit a ticket to the NIH Help Desk
- Emergency Support during a Connect Session: Contact Us
My Username does not work.
- Your username is your full email address including "@organization.xyz".
- NIH staff are required to use their official NIH email address, rather than an alternate email address.
- Passwords are case sensitive, check your Caps Lock and Num Lock settings.
- The password you have may be incorrect. Try the “forget password” process and then retry logging in.
- If this does not work, contact NIH Connect Administrators.
I have forgotten my password.
Click "Forgot your password" on the Connect Login page. You will receive a new password by email.
I do not have a username / password / account.
You will need to Request a New Account.
Why are the images in my PowerPoint presentation not showing up in Connect?
WMF and EMF image files embedded in PowerPoint presentations need to be compressed. To compress all the images in your PowerPoint, right-click on one of the images in PowerPoint and select "Format Picture". Make sure the Picture tab is active, and click on the "Compress..." button. Select "Apply to all pictures in document". Click OK, Apply, OK. Save the presentation and re-publish to the Connect server.
My PowerPoint images did not convert properly. How can I fix this?
The easiest way to ensure your PowerPoint converts properly is to only insert .jpg or .png images. Connect can always convert these images. If you have any tiff, wmf, or quicktime images in your presentation, it's best to convert them to a .jpg or a .png before inserting into PowerPoint. Most image editing programs allow you to export your picture as a .jpg.
On a PC, you can also compress your images. This will allow them to be uploaded. Right-click on any image in the presentation and select Format Picture. Click on the Picture tab, then click the Compress button. Ensure the "All pictures in document" button is selected, then click Ok on all open dialog boxes. Save the PowerPoint and re-upload. Your pictures should now be clear. This process unfortunately does not work for Macs.
Why don't my fonts display?
Not every font is available on our Connect server. If your fonts do not show up properly, you need to embed your fonts. In PowerPoint, select Tools->Options, click on the Save tab, and click "Embed TrueType fonts." Save and re-upload your presentation.
I can access Connect if I do not have the Meeting Add-in installed, but when I enter the meeting room with the Meeting Add-in installed or I attempt to install the Meeting Add-in I get an error about the .dll file.
There is a known conflict between the Kensington brand computer mouse and trackball Mouseworks software and the Connect Meeting Add-in. Both Adobe and Kensington are aware of the problem, however, at this time the only resolution is to remove the mouse driver.
When I attempt to display my web cam image all I see is a gray cartoon figure .
Most often this is because other software on your computer is using the camera, such as iChat or Logitech QuickCam. You must close the other software, then within the Connect meeting, stop and restart your camera. Mac users may also need to specify the proper camera. To do this, within the meeting room, click Meeting in the top menu bar, then click Select Camera. Click the web cam icon, then select the correct camera from the pulldown list (to use the internal Mac camera select "USB Class Video" )
When I switched layouts my audio stopped .
This will occur if you switch to a layout that does not have a Camera and Voice pod. To resume audio you will need to switch to a layout that does have a Camera and Voice pod (you may need to restart the audio) or you can add a Camera and Voice pod to the existing layout. Click Pods > Camera and Voice to add a new pod to the layout. You can then hide the pod under another pod if you do not want it to be visible.
I recently added Premiere to my existing Connect account but the audio isn't working.
You cannot retroactively add Premiere teleconferencing to an existing meeting room. You must select "Include my Premiere audio conference with this meeting" when you initially create a new meeting room. If it is critical that you add Premiere teleconferencing to an existing meeting room, you must delete the meeting room, then recreate it with the new audio setting.
NOTE: Deleting a meeting room will also delete all associated recordings and uploaded content. If you have content which must be maintained please Contact Us for assistance in moving the files.
My meeting room isn't listed on my home page anymore, how can I find it?
Your Web Collaboration Admin site only shows "My Scheduled Meetings" on the home page. If the Start time is in the past, the meeting room will no longer be displayed on the home page. To display all of your meeting rooms, Click "Meetings" in the main menu bar. HINT: To keep a favorite meeting room displayed on your home page, set the Start time far into the future.
I get "Page Not Displayed" when I try to access a meeting (Image 1 below).
1) Go to Tools->Internet Options (Image 2)
2) Click on the “Advanced” Tab (Image 3)
3) Scroll down to the “Security” section and click “Use TLS 1.0” (Image 4). Click Apply then OK.
4) You should now be able to navigate to our site.
| 1: Error Page |
2: Internet Options |
3: Advanced Tab |
4: TLS 1.0 |
|---|---|---|---|
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I get a "Page Not Found" error when I try to access a recording.
The owner of the meeting room either deleted the recording or deleted the meeting room where the recording was initially created.
I cannot access the login screen.
If you are using Internet Explorer on a Mac, you will not be able to access the login screen. Please refer to Getting Started: System Requirements for the supported browsers for each operating system.
When trying to access a recording I see this error: A script in this movie is causing Adobe Flash Player 9 to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?
This error occurs when the "Map Guest Locations" plug-in occurs in the meeting room. In many cases it is possible to use the timeline to skip ahead in the recording and thus bypass the error. When using this plug-in in a meeting room, it is best to start the recording after closing the layout which includes this plug-in.
When I attempt to start a Premiere teleconference from within my Connect meeting I get this error, “The audio conference for this meeting has failed to start. Please try to start the audio conference again. If this error continues, please contact Adobe Support.”
This error will occur if you have changed your Premiere password using Premiere's online administration page, but you have not notified the Connect Support Team of your new password. When you request a Premiere teleconferencing account, your Premiere login credentials are linked to your Connect account. This allows Connect to access the functions of your Premiere teleconference. You are welcome to change your Premiere password, but in order to continue to use your integrated teleconference, you must provide the new password to the Connect Support Team. Your password will be maintained in strict confidence, however, for security reasons, we recommend that you select a password that you do not use for other systems.
The audio track is playing back too fast, high-pitched and unintelligible on some computers, but not others.
The recording speed for Connect recordings is determined by the software, and may vary. (This is not user-controllable). While the Flash Player should automatically match the playback speed to the recorded speed, some versions of Flash Player (older than 9.0.115) may not properly recognize the recording speed. To resolve this issue, we recommend upgrading Flash Player to the latest version to hear all Connect recordings at their correct pace. Adobe Flash Player is available at no cost from http://www.adobe.com/go/EN_US-H-GET-FLASH.
My problem is not listed here.
We are very sorry for the inconvenience. Please Contact Us for assistance with your specific problem (and so we can post the issue here for others to see). Connect is a feature-rich application which offers tremendous opportunities for collaboration along with plenty of ways to accidentally get an unexpected result. The Web Collaboration team offers personal support as well as classes for both Beginning and Advanced Connect users. Please contact us if you would like to learn how to resolve a specific problem, how to make your meetings run more smoothly, or to how to do more with Connect.
