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Home >Complaints Processing >EEO Counseling and ADR >EEO Counselor Roles and Responsibilities

The Roles and Responsibilities of an EEO Counselor

Where an aggrieved person seeks EEO counseling, the Counselor must ensure that the complainant understands his/her rights and responsibilities in the EEO process, including the option to elect ADR. The EEO Counselor must perform several tasks in all cases, regardless of whether the individual ultimately elects the ADR option, including:

  1. Advise the aggrieved person about the EEO complaint process under 29 C.F.R. Part 1614.
  2. Determine the claim(s) and basis(es) raised by the potential complaint.
  3. Conduct an inquiry during the initial interview with the aggrieved person for the purposes of determining jurisdictional questions. This includes determining whether there may be issues relating to the timeliness of the individual's EEO Counselor contact and obtaining information relating to this issue. It also includes obtaining enough information concerning the claim(s) and basis(es) so as to enable the agency to properly identify the legal claim raised if the individual files a complaint at the conclusion of the EEO counseling process.
  4. Seek a resolution of the dispute at the lowest possible level.
  5. Advise the aggrieved person of his/her right to file a formal discrimination complaint if attempts to resolve the dispute through EEO counseling or ADR fail to resolve the dispute.
  6. Prepare a report sufficient to document that the EEO Counselor undertook the required counseling actions and to resolve any jurisdictional questions that arise.