Office of Research Services - Serving the NIH Community
Division of Amenities and Transportation Services  

HHS Master Travel Management Center Contract Staff Travel Only

  Contract Information
  Features of the Contract
  Fee Structure
  BPA Records of Call
  Procedures for Purchase Order Travel
  Omega Fee-for-Service Fact Sheet
Contact Information
  Joy Gaines
Program Specialist
NIH Travel Liaison Staff and Group Travel
Building 31, Room 3B23
Bethesda, Maryland 20892
Phone:  (301) 451-9299
Fax:  (301) 480-3463
On-Line Services
  Online Travel Request
Online Traveler Profile


Contract Information

The Project Office for the  Department of Health and Human Services ( HHS) Master Travel Management Center (TMC) contract for Employee travel  with Omega World Travel resides within the  HHS, Program Support Center (PSC). The Project Office is responsible for the development, administration, performance monitoring, and logistical coordination of travel services provided to NIH  employees through this contract . 

The Division of Travel and Transportation Services (DTTS) will serve as the primary point of contact for all NIH employee travel requirements.  All related complaints, compliments and inquiries should continued to be forwarded to the DTTS for further processing with the PSC.  The DTTS will also provide Quality Assurance assistance in monitoring all NIH travel reservations in conjuction with the PSC.   

Omega has a Centeralized Call Center in York, PA, which operates 7:30 a.m. to 9:00 p.m., Monday through Friday. The Omega Montrose office handles VIPs only.  Office hours are 8:00 a.m. to 5:30 p.m., Monday through Friday.  

Omega has extensive experience serving Federal travelers. Coupled with this, they will provide the NIH with updated and technologically advanced accounting and reservation systems; reservations methods will continue to include fax, email or on-line at the DTTS's travel web page; lowest fare guarantees; and, for a fee, conference and meeting planning services.

The Project Office is committed to ensuring that the needs of our NIH  travelers are being met. Should you have any questions, comments pertaining to the services provided through the TMC contract, please contact Joy Gaines via phone at (301) 451-9299.

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Features of the Contract

Omega brings many exciting and new features for the NIH under this contract. Some of the service highlights include:

Updated and technologically advanced accounting and reservation systems;
Reservations made via email and fax;
Lowest fare guarantees;
Fee-for-service conference and meeting planning services from coordination of lodging, food and beverage service to negotiating conference contracts and group rates;
Multiple enhanced management reports;
Upgraded telephone and fax system;
Website just for NIH travelers;
Emergency back-up and 24-hour emergency customer support;
Special Services Desk.

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Fee Structure for Staff Travel Updated 11/08/06

The increase in service fees are part of the master contract negotiated by the HHS.  These changes apply equally to all OPDIV's under the HHS Master TMC Contract.  This fee structure covers the period of November 12, 2006 through November 11, 2008. 

Service Fee
Agent Assistance (Domestic air/rail) $23.55
Agent Assistance (International air/rail) $29.07
Emergency After-Hours $13.60 (In addition to the base fees)
Agent Assistance for lodging/rental car
(Without a transportation request)
Agent Assistance for rail reservation $11.05 (traveler pays for ticket at train station)
Ticket Delivery
Paper delivery fee by U.S. Mail $5.20
Paper delivery fee by Airborne $9.80
Paper delivery fee by FedEx $12.70
Note:  Messenger Services/Courier wil only be used in exreme emergency situation.
VIP Tier 1 $22.00
VIP Tier 2 $14.00

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Office of Research Services Office of Research Facilities National Institutes of Health U.S. Department of Health and Human Services