Omega World Travel Fee-for-Service Fact Sheet | |||||||||||||||||||||||||||||||||||||||||
A requirement of the NIH Travel Management Center contract is that non-refundable service fees will be charged for each transaction which involves an airline ticket being issued. This includes all travel booked through Omega World Travel (patient, official government, and travel for authorized non-government travelers). These fees are a necessary part of the contract due to the continually decreasing commissions paid to the travel agencies by the airlines. Also, please remember to send your travel orders to Omega at least 2 weeks in advance. If a hotel and/or car rental reservations is added to the air/train reservations, it is not considered a transaction and no additional service fee will be charged. However, a fee of $11.05 will be charged when booking a hotel/car reservation only. This is a change from the old contract. A fee does not apply for changing a air/train reservation prior to the issuance of the ticket. Listed below, please find the applicable fees and examples. Official Government Travel
A non-refundable service fee for each ticket transaction, based on the reservation method used, will be applied for all travel that is for NIH Patients or authorized Official Government travel. The fee is applied for each airline or Amtrak ticket issued, but not for making or changing train or air reservations prior to the ticket being cut by Omega. Any hotel or car rental reservations may be added to air or train reservations with no additional charge. Please remember to have sufficient funds obligated to cover all applicable fees so that Omega can issue the tickets in a timely manner. Examples:
Meeting Travel
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Reservation Method | Applicable Fee |
Phone/In-Person Email/Fax |
$23.55 per ticket issued for Domestic air/rail $29.07 per ticket issued for International air/rail $11.05 Lodging/rental without a transaction |
The reservation method dictates the dollar amount of the non-refundable service fee which will be applied to all travel paid for through a purchase order or blanket purchase agreement (BPA). For purposes of the service fee, a "Transaction" is each issuance of any airline or Amtrak ticket. The fee will be added as a line item on the invoice, and therefore should be included as an appropriate separate line item on the corresponding purchase order.
Examples:
Method of Delivery | Applicable Fee |
E-Ticket | No Charge |
Paper Delivery | |
US Mail Airborne FedEx |
$5.20 $9.80 $12.70 |
Overnight | |
Airborne FedEx |
$9.80 $12.70 |
The ticket delivery fees are also non-refundable and are determined by the requester's choice of delivery mode. The delivery fees are based on a per ticket delivery rate, and should be included as a separate line item on the travel and purchase orders. However, if a ticket has to be reissued (an additional transaction due to schedule change etc.), Omega may charge an additional ticket delivery fee.
Examples:
Contact Information | |
Sharon Kirchgessner Omega Meeting Planner (800) 723-9403 |
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Florence Howard NIH Travel Policy howardf@mail.nih.gov 301-435-2927 |
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Joy Gaines Program Specialist NIH Travel Liaison Staff and Group Travel Gainesj@mail.nih.gov Building 31, Room 3B23 Bethesda, Maryland 20892 Phone: (301) 451-9299 Fax: (301) 480-3463 |
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HHS Travel Contract (Staff Travel) | |
NIH Travel Contract (Patient Travel) | |
NIH Travel.com |