Procedures for DFAS Payroll/Leave Problems
NOTE: If you need a new PIN Number, please go to the myPay website and click on the "Need a New PIN" button.
Procedures for DFAS Payroll/Leave Problems
If you experience a payroll/leave issue please immediately follow the procedure described below:
- Contact your Timekeeper. If he/she identifies the problem, an error notice will be prepared and forwarded to the Benefits and Payroll Liaison Branch to facilitate a resolution.
- If your Timekeeper is unable to help you, he/she will contact your Administrative Officer.
- If your Administrative Officer is unable to identify the problem, he/she will contact an OHR staff member in the Client Services Division for assistance.
- If the OHR staff member is able to identify the problem, he/she will work with your Administrative Officer as necessary to complete the appropriate error notice.
- If the problem still can not be resolved, the OHR staff member or Administrative Officer will contact a Payroll Team member in the Benefits and Payroll Liaison Branch for assistance.
We are dedicated to ensuring that all NIH employees are paid, on time and accurately, and that any pay or leave problems are handled in a professional and timely manner.
