Currently, there is a total of five TDD/Pay Phones
working in Building 10 alone with one more additional
unit to be installed shortly near the Lipsett Auditorium.
In addition to Building 10, two new TDD/Pay Phone units
were installed in Building 38 and Building 31, B wing.
Off campus, one unit has been installed in the 9th floor
Conference Center of Rockledge II. Along Executive Boulevard,
one unit has been installed in the West Side Conference
Center of the Neuroscience Building as well as the Conference
Center at Executive Plaza North.
The units consist of an Elcotel SERIES-5 Line Powered
coin operated Smart pay telephone with a motorized Ultratec
M240-two line, 40 character LCD display. The Pay Phone
TTY meets the requirements for the Americans with Disabilities
Act (ADA) as a public text telephone.
The locations of these TDD/Pay Phone units are as follows:
1st Floor Main Elevator Lobby
1st Floor Clinical Center Elevators
1st Floor North Entrance near Lipsett Auditorium
and Time Capsule (installation pending)
2nd Floor outside Cafeteria by vending machines
B1 Level outside Cafeteria
14th Floor outside Chapel
1st Floor, B wing near the escalator
9th Floor Conference Center
1st Floor West Side Conference Center
Executive Plaza North
1st Floor Conference Center
In 1998, Telecommunications faced a critical dilemma
with regards to the TDD/Pay Phones. In Building 10,
there was only one working TDD/Pay Phone being provided
by Bell Atlantic. In early to mid 1999, CIT/Division
of Network Systems and Telecommunications and a local
Rockville company by the name of Robin Technologies
signed a contract to provide the NIH with TDD/Pay Phone
service. Although Bell Atlantic continues to provide
regular pay phone service to the agency, it was decided
that Robin Technologies would be able to provide better
service, concentrating more on the aspect of the TDD.
As a result, Robin Technologies can remotely monitor
these units for cash box full conditions, coin jams
and handset problems and in most cases dispatch a technician
to alleviate the problem well before a problem is detected
by the end-user. They also service the TDD device as
well. Should this piece malfunction and cannot be repaired
on-site, a new unit will be installed in its place.
This all allows CIT/DNST to provide better quality service
to the hearing-impaired community here at the NIH.