Office of Research Services - Serving the NIH Community
Division of Amenities and Transportation Services  
TDD/Pay Phones

Currently, there is a total of five TDD/Pay Phones working in Building 10 alone with one more additional unit to be installed shortly near the Lipsett Auditorium. In addition to Building 10, two new TDD/Pay Phone units were installed in Building 38 and Building 31, B wing. Off campus, one unit has been installed in the 9th floor Conference Center of Rockledge II. Along Executive Boulevard, one unit has been installed in the West Side Conference Center of the Neuroscience Building as well as the Conference Center at Executive Plaza North.

The units consist of an Elcotel SERIES-5 Line Powered coin operated Smart pay telephone with a motorized Ultratec M240-two line, 40 character LCD display. The Pay Phone TTY meets the requirements for the Americans with Disabilities Act (ADA) as a public text telephone.

The locations of these TDD/Pay Phone units are as follows:

Building 10

South Lobby
1st Floor Main Elevator Lobby
1st Floor Clinical Center Elevators
1st Floor North Entrance near Lipsett Auditorium and Time Capsule (installation pending)
2nd Floor outside Cafeteria by vending machines
B1 Level outside Cafeteria
14th Floor outside Chapel

Building 31

1st Floor, B wing near the escalator

Building 38

Main Lobby

Rockledge II

9th Floor Conference Center

Neuroscience Building

1st Floor West Side Conference Center

Executive Plaza North

1st Floor Conference Center

In 1998, Telecommunications faced a critical dilemma with regards to the TDD/Pay Phones. In Building 10, there was only one working TDD/Pay Phone being provided by Bell Atlantic. In early to mid 1999, CIT/Division of Network Systems and Telecommunications and a local Rockville company by the name of Robin Technologies signed a contract to provide the NIH with TDD/Pay Phone service. Although Bell Atlantic continues to provide regular pay phone service to the agency, it was decided that Robin Technologies would be able to provide better service, concentrating more on the aspect of the TDD. As a result, Robin Technologies can remotely monitor these units for cash box full conditions, coin jams and handset problems and in most cases dispatch a technician to alleviate the problem well before a problem is detected by the end-user. They also service the TDD device as well. Should this piece malfunction and cannot be repaired on-site, a new unit will be installed in its place. This all allows CIT/DNST to provide better quality service to the hearing-impaired community here at the NIH.



Contact Information
  Edward Zebart
DNST/TIS Contact
(301) 402-8180
Office of Research Services Office of Research Facilities National Institutes of Health U.S. Department of Health and Human Services