Office of Research Services - Serving the NIH Community
Division of Amenities and Transportation Services  
On-Line Interpreting Services Request System

The Division of Employee Services (DOES), is the centralized provider of interpreting services to the NIH. If you want to know more about how to request interpreters or helpful hints and tips for using interpreters, you may access our NIH Interpreting Services Consumer Manual on-line. You also can contact us to receive a printed copy of the Manual.

In order to best meet your interpreting services requirements, we recommend that all requests be submitted at least five (5) business days prior to the start of your event.

Request Interpreting Services

Creates an Interpreting Services Request for a single event or ongoing (reoccurring) requirement. Each request generates a confirmation receipt providing the user with a unique Requestor Tracking Number (always begins with TERP-). First time requestors will be directed to establish an account prior to submitting a request.

Check Status of Your Interpreting Services Request

Enter your unique Requestor Tracking Number and the status of your request will be displayed. The status will indicate either "CONFIRMED" (scheduled with SLA) or "UNCONFIRMED" (pending SLA verification). It will also let you know the interpreter that has been assigned to your request.

Change Your Interpreting Services Request

Allows you to change a particular request by entering your unique Tracking Number and a text message indicating the changes required. A DOES staff member will contact the vendor prior to updating the database. Changes cause the request status to revert to "CHANGE PENDING" until verification with SLA.

Cancel Your Interpreting Services Request

Allows you to cancel an Interpreting Services Request. Please go to this site at least 48 hours prior to an event. Enter the Requestor Tracking Number and the reason for cancellation. If less than 48 hours, please contact the DOES office. (The NIH is charged for any cancellations with less than 48 hours notice.)

View Events Open to the NIH Community and Public

Shows you a current listing of all Interpreting Services Requests for the next 60 days that have been submitted to support any NIH and Public Functions. Event contact names and numbers may be viewed by selecting the appropriate TERP Request Number (hyperlinked).


Contact Information
  Chris Gaines
Project Officer
(301) 402-8180
  Carole Harman
Quality Assurance Specialist
(301) 402-8180
  Pamela Jenkins
Quality Assurance Specialist
(301) 402-8180
  Interpreting Customer Service
(301) 402-8180
Interpreting Services Feedback Form
Interpreting Services Request Form
Interpreting Services Manual
Office of Research Services Office of Research Facilities National Institutes of Health U.S. Department of Health and Human Services