Office of Research Services (ORS) - Interpreting Services, Division of Amenities and Transportation Services

	Interpreting Services
	FAQs
	Interpreting Service Requests
	Request Services Cancel Request Change Request Check Status View Events Open to the NIH and Public
	Interpreting Services Consumer Manual (Updated December 2004)
	Interpreting Services Feedback Form
	TDD/Pay Phones

	Contract Information
	SLA Performance Standards
	New Interpreting Services Contract Base Contract Year - Executive Summary
	History of the Interpreting Services Contract

	DATS Contact Information
	Chris Gaines Project Officer gainesc@mail.nih.gov (301) 402-8180
	Carole Harman Quality Assurance Specialist harmanc@mail.nih.gov (301) 402-8180
	Pamela Jenkins Quality Assurance Specialist jenkinsp@mail.nih.gov (301) 402-8180
	Interpreting Customer Service InterpretingServices@ors.od.nih.gov (301) 402-8180 TTY (301) 435-1908

DATS Responsibilities

The Division of Amenities and Transpotation Services (DATS) provides a centralized interpreting services (i.e., sign language, oral interpreting, CART) program for the NIH. These interpreting services are provided through a performance based contract which has set standards of performance for the vendor, Sign Language Associates, Inc. (SLA) [DISCLAIMER]. The DATS keeps the customer as our main focus, and we hope that the interpreting services provided meet all of your needs.


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