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Step-by-Step Usability Guide

Plan

• Think About the Process
• Follow Research-Based Guidelines
• Develop a Plan
• Assemble a Project Team
• Hold a Kick-Off Meeting
• Write a Statement of Work (SOW)
• Hire a Usability Specialist

Analyze

• Evaluate Your Current Site
• Learn About Your Users
• Conduct Task Analysis
• Develop Personas
• Write Scenarios
• Set Measurable Usability Goals

Design

• Determine Web Site Requirements
• Conduct a Content Inventory
• Perform Card Sorting
• Define the Information Architecture
• Writing for the Web
• Use Parallel Design
• Develop a Prototype
• Program the Site

Test & Refine

• Learn About Evaluations
• Learn About Usability Testing
• Develop the Test Plan
• Create Final Scenarios
• Recruit Participants
• Set Up for the Test Sessions
• Conduct the Usability Test
• Analyze the Results
• Prepare the Usability Test Report
• Implement and Retest

Usability & Government

• Making the Case for Usability in Government
• Implementing Usability in Your Web Team
• Usability Lessons Learned
• Usability Best Practices & Guidelines

Usability Basics

• What is usability?
• Why is usability important?
• What is user-centered design?
• How does user-centered design differ from usability testing?
• When should I include usability in my project?
• How can I get people in my organization to conduct usability?
• Can usability be measured?
• How can I show that usability engineering saves money?

Research-Based Guidelines

Templates & Examples

• Plan
• Analyze
• Design
• Test & Refine

Usability Methods

• Card Sorting
• Contextual Interviews
• Focus Groups
• Heuristic Evaluation
• Individual Interviews
• Parallel Design
• Personas
• Prototyping
• Surveys (Online)
• Task Analysis
• Usability Testing
• Use Cases
• Writing for the Web

Newsletters

• 2006 Usability Updates newsletters
• 2005 Usability Updates newsletters
• Other newsletters

Meetings & Events

• Courses/Training
• Local Events
• Meetings/Conferences

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