The NIH Help Desk Exchange Program is designed to inform IT staff of each other's IT organizations and to improve awareness of each other's IT Service Delivery design. Its objectives are to: - Present an overview of the NIH Help Desk and support operations through a series of presentations and shadowing sessions.
- Create a better understanding of each other's unique requirements and challenges.
- Increase quality of overall IT service delivery at the NIH by building stronger, more symbiotic relationships.
- Start a true "exchange" program by inviting IT staff from outside of CIT to tour and shadow the NIH Help Desk operations. After this initial session, the guests become hosts at a future date.
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