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Performance Management (PM) is an organization-wide change effort to assess and improve service delivery in two service provider organizations in the NIH, the Office of Research Services (ORS), and the Office of Research Facilities and Development (ORF).

PM uses the Balanced Scorecard (BSC) approach to strategic planning and performance management. This effort supports Government-wide initiatives such as the GPRA and the President’s Management Agenda. PM began as a pilot effort known as the Annual Self Assessments (ASAs) in FY01. In FY02, all service provider groups in ORS became involved in the ASAs. In FY03, the effort was renamed to Performance Management (PM), and encompassed service providers groups in both ORS and the newly formed ORF. Efforts will continue in FY04 and beyond to fully integrate PM into the daily business operations of both of these organizations.

• Performance Management Reports
  
  • January 2005 (Third Cycle) ** NIH Access ONLY **
    All files accessed from this page are restricted to NIH acccess only.


• Customer Scorecard  
  
  
  • Description and Survey
  • Performance Management Survey Results (May 2005)


• Participants  
  
  
  • Consultants


• Process Improvement
• Templates  
  
  
  • Strategic Plan Templates
    • Performance Management Plan
  
  
  • Data Collection Templates
  • The Measures Roadmap (Excel)
  • The Measures Roadmap (Word)
  • Data Collection plan