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* THE LIBRARY OF CONGRESS BUSINESS RESEARCH PROJECT *
* DIRECTORY OF SMALL BUSINESS INFORMATION PROVIDERS *
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Compiled by the staff of
the Library of Congress Business Research Project
Library of Congress
Washington, 1994
INTRODUCTION
THE LIBRARY OF CONGRESS BUSINESS RESEARCH PROJECT
The Library of Congress established the Business Research
Project in 1993 with a generous gift from the Edward Lowe
Foundation. The Project's mission is to stimulate productivity,
innovation, and entrepreneurship in the United States by creating
and distributing better tools for studying business, with
emphasis on the needs of small and start-up businesses. To
accomplish this mission, the Project administers a wide variety
of programs in conjunction with divisions throughout the Library
of Congress, building on the Library's long tradition of
leadership in the development and dissemination of information
tools.
HISTORY AND PURPOSE OF THE SURVEY
In the late spring of 1994, the Library of Congress Business
Research Project conducted a small, nationwide sampling of
nonprofit* business information providers in order to identify
peer-recommended low or no cost information services available to
the small business community.
{*For the survey, nonprofit was defined as "not conducted or
maintained for the purpose of making a profit." Thus, federal,
state, and local government agencies and their affiliates were
included. Think tanks and trade associations were also to be
construed as nonprofit organizations. Banks, lending
institutions, and consulting firms and consultants, however, were
considered "for profit" institutions.}
The goal of the survey was two-fold:
1) to compile a first draft Project database of nonprofit
organizations involved in the delivery of business information,
particularly those services known for their quality, innovation,
and creativity, as informally identified by specialists in the
field of small business assistance and by such organizations
themselves; and,
2) to make such a preliminary compilation widely available for
comment, revision and additions.
Without a better sense of the potential need for, and uses
of, a comprehensive directory of nonprofit business information
providers, the Business Research Project felt that it could not
commit its limited resources to building and permanently
maintaining such a directory.
Accordingly, the Project has proceeded to compile a more
modest, non-scientific sampling of organizations known for
innovative and quality service to small businesses. The results
of this survey follow. Comments, suggestions and revisions are
welcome, and should be addressed to Melissa Golding, LC Business
Research Project, LM-651, Washington, DC 20540-8005; telephone:
(202) 707-0802; and fax: (202) 707-9898.
The Project is particularly interested in knowing whether
this draft directory:
1) is useful to provider organizations in identifying potential
models or partners within and between states;
2) is useful to reference librarians and business counselors in
making referrals;
3) should be developed as a volume of "best practices" in the
field, with extended profiles of innovative service
organizations; and/or,
4) should be developed into a comprehensive directory of all non-
profit organizations in the field.
METHOD
In the course of the survey, the Business Research Project
contacted 342 providers of business information and assistance
from all fifty states. Staff of the Project compiled the original
list of providers, and several business specialists reviewed and
augmented it. The list included state headquarters of the SBA,
SBDC, and SCORE offices, major state and local libraries, major
university libraries, private libraries with open access, state
chamber of commerce headquarters, and some private sector business
organizations providing free or inexpensive business services.
Phase I
The Project sent each of the 342 organizations a background
letter explaining the survey and stating that a Project staff
member would contact the organization in the near future to ask the
following two questions:
1) What are the names of nonprofit service organizations in your
state that, in your judgement, do an outstanding job of
providing information and other assistance to those trying to
start or run a small business?
and,
2) In what ways are their services new or innovative, or
otherwise outstanding?
Answers to the second question added approximately seventy
additional providers to the original list. Each mention of an
organization in an answer was tabulated. Of the 342 organizations
contacted in Phase I of the survey, 223 responded to the follow-up
telephone survey questions.
Phase II
Based on the results of Phase I, the Project identified
seventy-seven organizations from twenty-nine states and the
District of Columbia for inclusion in Phase II. The number of
times an organization was mentioned as providing outstanding
service, combined with geographic spread, determined which
organizations became part of Phase II. As many states as
possible are represented.
Phase II consisted of another, lengthier telephone survey
during which the Project compiled the following information on each
organization:
NAME
ADDRESS
CONTACT PERSON'S NAME
TELEPHONE NUMBER
FAX NUMBER
INTERNET ADDRESS
SELF-DESCRIPTION
INFORMATION SERVICES
AREAS OF INTEREST
HOLDINGS
LIMITATIONS OF SERVICE
PUBLICATIONS
SOURCES OF FUNDING
NUMBER OF STAFF
FOUNDING DATE
CLIENTELE
GEOGRAPHIC SERVICE AREA
IMPACT ON REGION
Project staff collected detailed responses by telephone and
fax, with all results entered into a contact management software
program (ACT!).
CONTENT OF THE DIRECTORY
The directory below consists of the sixty-six entries
compiled through the Phase II telephone survey. Eleven
organizations did not supply the necessary information for
inclusion in the directory. When printed, the list requires
approximately 150 pages. The entries are listed alphabetically by
state and organization name.
Reminder: the Project welcomes your comments, suggestions, and
revisions. Business information provider organizations may
nominate peer nonprofit organizations for inclusion in the
directory text. If you would like to nominate an organization for
the directory, please contact Melissa Golding, LC Business Research
Project, LM-651, Washington, DC 20540-8005; telephone: (202) 707-
0802; and fax: (202) 707-9898.
CONTENTS
(organized alphabetically by state and organization name)
ARIZONA
Arizona Business Connection
Phoenix Public Library, Business &
Sciences Department
ARKANSAS
The Small Business Advancement National Center
COLORADO
University of Colorado Business Advancement Centers
(CU-BAC)
CONNECTICUT
International Venture Capital Institute
S.E. Area Technology Development Center (SEATECH)
DISTRICT OF COLUMBIA
National Association of Women Business Owners
National Business Owners Association
National Federation of Independent Businesses
(NFIB)
National Small Business United
GEORGIA
Georgia Tech Information Services (GTIS)
HAWAII
Business Action Center, State of Hawaii
Department of Business, Economic Development, and
Tourism
Pacific Business Center Program
IDAHO
Boise State University - SBDC
ILLINOIS
Women's Business Development Center, Chicago
Institute for Economic Development
Women's Self-Employment Training Project (WSEP)
INDIANA
Columbus Enterprise Development Corporation
Eastside Community Investments, Inc.
Entrepreneur Business Center
Indianapolis Construction Alliance
Indianapolis Regional SBDC
Northeast Indiana Business Assistance
Corporation -- SBDC
KENTUCKY
Business and Industry Technical Assistance Center
(BITAC)
Hazard Community College
LOUISIANA
Evangeline Economic Planning District
Louisiana Capital Certified Development Company, Inc.
Louisiana SBDC
MARYLAND
Baltimore County Library - Towson Branch
Rural Information Center/ National Agricultural
Library
MAINE
SBDC -- E. Maine Development Corporation
MICHIGAN
Ferris State University -- SBDC
MINNESOTA
Minnesota Project Innovation, Inc.
MISSOURI
Ewing Marion Kauffman Foundation
St. Louis Regional Commerce and Growth Association
NEW MEXICO
WESST Corp (Women Economic Self-Sufficiency Team Corp)
NORTH CAROLINA
Council for Entrepreneurial Development
N. Carolina Small Business Technology and Development
Center
NORTH DAKOTA
Lake Agassiz Regional Council
North Dakota Economic Development & Finance (ED & F)
Women's Business Institute
OHIO
Cleveland Public Library
Columbus Metropolitan Library
Ohio One-Stop Business Permit Center
Thomas Edison Technology Centers
PENNSYLVANIA
Ben Franklin Technology Center of Western
Pennsylvania
Enterprise Corporation of Pittsburgh
Manufacturing Technology IRC (MANTEC)
SEDA-COG (Susquehanna Economic Development
Association)
Southwestern Pennsylvania Industrial Resource Center
(SPIRC)
RHODE ISLAND
Rhode Island SBDC
SOUTH CAROLINA
JEDA (Jobs-Economic Development Authority)
SOUTH DAKOTA
High Plains Center for Technology
TENNESSEE
The Public Library of Nashville and Davidson County
TEXAS
Collin County SBDC
Dallas -- SBDC
Heart of Texas Business Resource Center & McLennan
Community College SBDC
International Business Center SBDC
Trinity Valley Community College -- SBDC
VIRGINIA
SBDC George Mason University
UTAH
Wayne Brown Institute
WASHINGTON STATE
Export Assistance Center of Washington, PNEAP
(Pacific Northwest Export Assistance Project) Division
Office of Economic Development
Seattle Public Library
Seattle Vocational Institute
Small Business Administration -- Seattle
District Office
Urban Enterprise Center (UEC), a special program of
the Greater Seattle Chamber of Commerce
Washington Marketplace, State of Washington Community
Trade & Economic Development
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ORGANIZATION: Arizona Business Connection
ADDRESS: Department of Commerce
Building D
Phoenix, AZ 85012
CONTACT: Joe Dean, Director
TELEPHONE: 602-280-1480
800-542-5684
FAX: 602-280-1339
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Providing information, assistance, and referral to anyone wishing
to start, expand, or relocate a business to Arizona. A one-stop
service for the state of Arizona.
INFORMATION SERVICES:
Provide a free custom packet of material for anyone requesting
it, select from over 2,000 items on file (information on
licensing, financing, city, county, state requirements --
whatever is needed to operate a business in Arizona).
AREAS OF INTEREST:
Seek to put people in touch with programs.
HOLDINGS:
N/A
LIMITATIONS:
None.
PUBLICATIONS:
N/A
SOURCES OF FUNDING:
Arizona Department of Commerce.
NUMBER OF STAFF:
8 full-time, no part-time, no volunteers.
FOUNDED:
October 1990
CLIENTELE:
60% start-up, 25% relocates, 15% businesses in expansion.
GEOGRAPHIC SERVICE AREA:
Arizona.
IMPACT ON REGION:
Track number of contacts received (over 2,000 a month).
ORGANIZATION: Phoenix Public Library
Business & Sciences Department
ADDRESS: 12 E. McDowell Road
Phoenix, AZ 85004
CONTACT: Linda Holman Bentley, EDIC Project
Teresa P. Landers, Business & Science Dept.
TELEPHONE: 602-261-8667 or 602-262-6534
FAX: 602-261-8751
E-MAIL: lbentley@ci.phoenix.az.us
tlanders@ci.phoenix.az.us
DESCRIPTION OF ORGANIZATION:
A public library.
INFORMATION SERVICES:
Online searching - DIALOG, DataTimes, Datastar, access to Arizona
Automated Vendor Inquiry Service.
AREAS OF INTEREST:
1. EDIC - Economic Development Information Center (includes
outreach, business breakfasts, strong collection - emphasis on
resources for starting a small business).
2. Foundations & Grants Regional Resource Center.
3. Career Center.
HOLDINGS:
CD-ROM's:
Coin, Futuretest, Psychlit, Prospectors Choice, Patent Bible,
Statistical Notesfile.
Compact Discs:
Worldscope, ABI/Inform, Infotrac - Business File, Magazine Index,
Newspaper Index, Mitchell on Demand.
National Trade Databank, Census on CD, NESE (National Economic,
Social, and Environmental Data), CACI Demographics, MilSpecs,
Martindale-Hubbell Law Directory, Dataquick Real Estate, Marcive,
Health Reference Center.
LIMITATIONS:
None.
PUBLICATIONS:
Pathfinders:
Standards & Specifications, Law & Regulations, Referrals,
Industry Information, Small Business Information, Government
Information, Computerized Information Services, Foundations and
Grants, Company Information.
Brochures:
Tradenames & Trademarks, Patent Searching, Career Center, EDIC.
SOURCES OF FUNDING:
City of Phoenix.
NUMBER OF STAFF:
System-wide Library - 176 full-time, 103 part-time, 150
volunteers.
Business & Science Dept. - 11 full-time, 5 part-time, 5
volunteers.
FOUNDED:
1986
CLIENTELE:
Approximately 25% on-going and 75% start-up.
GEOGRAPHIC SERVICE AREA:
Metropolitan Phoenix.
IMPACT ON REGION:
Number of people served = 983,400
Measurement - Currently business customers are served alongside
all other business, science, and social science customers. They
estimated half the questions they receive are business related
which equates to roughly 100,000 inquiries per year or 280 per
day. They are moving to a new facility next year where the
Business Library will be its own service point and measurement
will be easier. Most measurement now is anecdotal - a satisfied
user comes back and tells them he/she started a business, got a
patent, made a profitable investment, etc. based on
information/research at the library. They get a lot of referrals
from the state Department of Commerce, Arizona State University,
and neighboring communities.
ORGANIZATION: The Small Business Advancement National Center
ADDRESS: University of Central Arkansas
College of Business Administration
UCA Box 5018
201 Donaghey Avenue
Conway, AR 72035-0001
CONTACT: Dr. Don B. Bradley, Executive Director
TELEPHONE: 501-450-5300
FAX: 501-450-5360
E-MAIL: DonB@CC1.UCA.EDU
DESCRIPTION OF ORGANIZATION:
The Center's purpose is to gather information on small business,
entrepreneurship, international small business, and collegiate
programs as well as provide research on these subjects. This
information is then made available to small business researchers,
educators, government, associations, small business owners,
entrepreneurs, and to those who provide assistance to small
businesses. Housed at the National Center are: the Small Business
Advancement Network, Small Business Institute National Data
Center, Small Business National Training Network, Small Business
Center, and International Exchange Program.
INFORMATION SERVICES:
The National Center is the largest electronic research database
in the world in the area of small business and entrepreneurship.
Large collections of small business research data; software that
will produce cash flow reports, profit/loss statements, a
business plan, and calculate the probability of obtaining a small
business loan; and industry profiles can be downloaded to the
user's computer. Houses databases on Small Business Institute
(SBI) directors, SBI schools, SBA offices, U.S. Congress,
Congressional staffers, SCORE offices, SBDC offices, and a
database matching businesses in foreign countries to those in the
U.S.
AREAS OF INTEREST:
Training in 32 states, Washington, DC, and Puerto Rico, with SBI
program in all 50 states.
HOLDINGS:
Videos, CD-ROMs and holdings at the University of Central
Arkansas Torreyson Library are made available upon request.
LIMITATIONS:
Only restriction is a financial limitation. Will help all they
can within their financial limits.
PUBLICATIONS:
Newsletter and brochure.
SOURCES OF FUNDING:
SBA, state of Arkansas, funding from Southwestern Bell ($6,000
grant), some private money.
NUMBER OF STAFF:
6 full-time, 4 student workers, 100-150 volunteers on an off-and-
on basis.
FOUNDED:
May 1990
CLIENTELE:
Provide information to people who counsel small business (SBA,
SCORE, SBI, SBDC, and other governmental agencies). The majority
(80%) are in business and seeking to improve their business. The
other (20%) are new start-ups. Also provide information,
counseling, and training to small businesses nationwide.
GEOGRAPHIC SERVICE AREA:
United States and its protectorates. Also offer service in 82
different countries via the Internet.
IMPACT ON REGION:
Small Business Advancement Network is available to millions of
users through Internet. Small Business National Training Network
has trained over 11,000 small business personnel and
entrepreneurs. Small Business Institute Program helps
approximately 7,000 businesses yearly with approximately 500
universities participating.
ORGANIZATION: University of Colorado Business Advancement
Centers (CUBAC)
ADDRESS: 3333 Iris Avenue
Suite 101
Boulder, CO 80301
CONTACT: Karen Eye, Director
TELEPHONE: 303-444-5723
FAX: 303-447-8748
E-MAIL: eye_k@cubldr.colorado.edu
DESCRIPTION OF ORGANIZATION:
To advance economic development in Colorado.
INFORMATION SERVICES:
Specialize in information services for businesses (technology
based companies or manufacturers). Center is an affiliate of
NASA's Regional Technology Transfer Center (Mid-Continental
Technology Transfer Center). Use NASA's RECON database (space
program technology database), DIALOG, free public databases over
Internet and direct dial access. Have a network called BRAIN
(Business Research and Information Network) -- helps companies
identify information and also will conduct additional research
for more information and help clients to apply that information.
Also have a network of BRAIN associates -- community based
programs working with the government (service is accessible from
all around the state).
AREAS OF INTEREST:
Interested primarily in technology development, market
assessment, and commercialization. Assisted in the state's first
Technology Development Plan (did surveys of companies and
manufacturers, needs assessment); organized a statewide planning
forum (what the state should do to support technology
development); and a training project called Technology Tools for
Business Advisors -- wrote material for local business advisors
to help them identify when technology would be an appropriate
solution.
HOLDINGS:
LIMITATIONS:
Focus on the state of Colorado.
PUBLICATIONS:
Brochures, quarterly newsletter focusing on technology resources
to help business advisors or economic developers.
SOURCES OF FUNDING:
Grant from Department of Commerce, Economic Development
Administration, matching funds from the university, client fees
(cost recovery basis), other contracts.
NUMBER OF STAFF:
2 full-time, 1 part-time, no volunteers.
FOUNDED:
1978
CLIENTELE:
Colorado-based technology related companies or manufacturers that
are applying technology.
GEOGRAPHIC SERVICE AREA:
State of Colorado.
IMPACT ON REGION:
Track the number of clients they have worked with.
ORGANIZATION: International Venture Capital Institute
ADDRESS: P.O. Box 1333
Stamford, CT 06904
CONTACT: Carroll A. Greathouse, President
TELEPHONE: 203-323-3143
FAX: 203-359-5858
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Mission: To promote entrepreneurship and joint ventures with
entrepreneurs and small businesses, with an accentuation on
networking and communication.
INFORMATION SERVICES:
Brochure of services available on request.
AREAS OF INTEREST:
1. Entrepreneurship and networking.
2. Business incubators.
3. Assist in the formation and organization of networking
organizations domestically and internationally.
4. Involved with African Venture Capital Association (helping to
get a venture capital networking system in place).
HOLDINGS:
Vertical files.
LIMITATIONS:
The constraints of time. Do some screening, but not restrictive.
Try to focus on entrepreneurship and networking for joint
ventures.
PUBLICATIONS:
1. 1994 Directory of Venture Capital Seed & Early Stage Funds
($29.95)
2. 1994 Directory of Networking Organizations and Other Related
Resources ($19.95)
3. The Directory of Business Incubators and Attached University
Industrial Parks ($19.95).
SOURCES OF FUNDING:
Primarily revenues from IVCI publications, conferences, and
consulting work.
NUMBER OF STAFF:
2 full-time, farm out work to consultants, volunteers on a
selected basis.
FOUNDED:
1985
CLIENTELE:
1. Entrepreneurs/small businesses looking for funding who have
been unsuccessful in locating such funds through
conventional sources.
2. Resources for entrepreneurs (lawyers, accountants,
consultants, writers of business plans).
3. Investors interested in joint ventures.
GEOGRAPHIC SERVICE AREA:
Primarily the United States, the Western Hemisphere, and
developing nations.
IMPACT ON REGION:
Entrepreneurial development and the impact on job creation and
economic development.
ORGANIZATION: S.E. Area Technology Development Center (SEATECH)
ADDRESS: 1084 Shennecossett Road
Groton, CT 06340
CONTACT: Michael Franklin, Executive Director
TELEPHONE: 203-449-8777
FAX: 203-449-9463
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Small business incubator; Business Outreach Center; Economic
Development Agency. Private, non-profit organization.
INFORMATION SERVICES:
Bid matching capabilities for all of their companies; online
historical information; db and database matching of companies and
product services and capabilities; online services for all
federal assistance programs; will have international databases
soon.
AREAS OF INTEREST:
A business service provider for a wide range of businesses.
Groton Center has a Marine Science focus. Expansion in Norwich
will focus on manufacturing.
HOLDINGS:
CD-ROMs, vertical files. Extensive computer systems enhancing
information technologies.
LIMITATIONS:
Small business focus -- not exclusive. Geographic limitation --
eastern Connecticut.
PUBLICATIONS:
Annual report, brochures on programs, newsletter.
SOURCES OF FUNDING:
Department of Defense, Defense Logistics Agency, Department of
Commerce, Economic Development Administration; Connecticut
Department of Economic Development; fees; consulting and interest
revenues; rentals; other fees for services.
NUMBER OF STAFF:
8 full-time, no part-time, many volunteers (board of directors -
100).
FOUNDED:
1987
CLIENTELE:
All types - start-ups, on-going, existing, defense manufacturers.
GEOGRAPHIC SERVICE AREA:
Primarily New London County, some programs cover entire state.
Each program is different.
IMPACT ON REGION:
Two goals have been achieved over the past three years:
establishment of a strong programmatic infrastructure; and
assistance provided was responsible for retention and creation of
over 300 jobs.
ORGANIZATION: National Association of Women Business Owners
ADDRESS: 1377 K Street, NW
Suite 637
Washington, DC 20005
CONTACT: Patty Dedominic, President
TELEPHONE: 301-608-2590
FAX: 301-608-2596
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The National Association of Women Business Owners (NAWBO),
headquartered in Washington, DC, is the only dues-based national
organization representing the interests of all women
entrepreneurs in all types of businesses. The organization
currently has 50 chapters. It is affiliated with Les Femmes
Chefs d'Entreprises Mondiales (World Association of Women
Entrepreneurs), in 28 countries.
NAWBO provides a strong and continuing voice and vision for women
business owners within the economic, social and political
communities.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
NAWBO exercises leadership to create a business climate which
realizes the integration of values, profits, technology and
people. NAWBO views its mission as:
* Developing products and services that meet the needs of
established women business owners.
* Expanding business development opportunities for women
business owners.
* Impacting public policy through active participation in the
political process.
* Creating and nurturing leadership skills to move women
business owners into positions of influence.
* Forming private sector partnerships and coalitions to achieve
mutual goals.
* Researching and communicating the evolving entrepreneurial
models represented in women's businesses.
* Expanding its participation in the global economy, building
on its strong international relationships.
* Supporting the needs of emerging women business owners.
HOLDINGS:
N/A
LIMITATIONS:
None.
PUBLICATIONS:
NAWBOtime - published monthly
statement - published quarterly
SOURCES OF FUNDING:
Dues, non-dues revenue, corporate partners.
NUMBER OF STAFF:
3 full-time.
FOUNDED:
1974
CLIENTELE:
Women entrepreneurs in all types of businesses.
GEOGRAPHIC SERVICE AREA:
United States.
IMPACT ON REGION:
N/A
ORGANIZATION: National Business Owners Association
ADDRESS: 1200 18th Street
Suite 500
Washington, DC 20036
CONTACT: J. Drew Hiatt, Executive Vice President
TELEPHONE: 202-737-6501
FAX: 202-737-3909
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The NBOA is a non-profit association with an active and rapidly
expanding membership. Its philosophy is based on the belief that
a vibrant and robust private sector and a strong and competitive
free enterprise economy are essential to create and increase
economic growth, opportunity, jobs, and prosperity for all
Americans. The association's mission is to act as an advocate
for small business owners and as a defender of economic liberty
and political freedom that embody the spirit of American
enterprise.
The association is also committed to assisting and fostering the
creation, development, and growth of small businesses and helping
its members achieve their goals. It offers a wide array of
assistance, services, products, and benefits to help its members
succeed and prosper. NBOA also serves as an information
clearinghouse and as a resource for small business owners and
prospective entrepreneurs.
INFORMATION SERVICES:
Hotline Service to assist members by providing information and
advice in the following
areas:
Tax and Accounting
Legal Affairs
Government Relations and Information
Human Resources
Information Management
AREAS OF INTEREST:
Government Affairs, Education, Membership Services, Membership
Benefits.
HOLDINGS:
Video on "Managing Your Workers' Compensation Costs; "Strategies
to Reduce Your Tax Bill in the 90's (annual publication); NBOA
Congressional Directory; many special publications throughout the
year.
LIMITATIONS:
Must be a member.
PUBLICATIONS:
Members receive educational materials and discounted benefits and
services (Workers' Compensation Group Plans, Major Medical
Hospitalization, Executive/Group Life, Payroll Deduction Employee
Benefits). Publish 11 national newsletters that offer tips and
techniques for managing businesses more effectively.
Newsletter Subject
* NBOA Washington Report Legislative and policy issues
* NBOA Transportation Report Legislative and policy issues
* People Power Employee relations
* ARMS Control Safety loss control
* Client's Monthly Alert Tax planning aids
* Business to Business Insurance and risk management
* Family Safety & Health Health and fitness
* Business Incorporated Finance management
* The Financial Consultant Personal finance
* NBOA Executive Review Business management
* NBOA Legal Review Legal information
SOURCES OF FUNDING:
Vast majority of funding comes from membership dues. Additional
income comes from the use of their logo and trademark for
marketing purposes.
NUMBER OF STAFF:
There are 2 sites (in Washington, DC and one in Florida) -- 25
full-time employees (total).
FOUNDED:
1987
CLIENTELE:
Small business owners.
GEOGRAPHIC SERVICE AREA:
United States.
IMPACT ON REGION:
Periodic surveys of entire membership for their opinions about
the association's service. Also look at whether they are
retaining, losing or adding members. Get about 200-300 new
members per month. Fastest growing small business trade
association.
ORGANIZATION: National Federation of Independent Business (NFIB)
ADDRESS: 600 Maryland Avenue, SW
Suite 700
Washington, DC 20024
CONTACT: Pat Lawry, Librarian
TELEPHONE: 202-554-9000
FAX: 202-863-2150
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
NFIB represents small business interests to both federal and
state governments. They are not industry specific. Focus on
independent small business. NFIB is the largest small business
organization. Take their positions by polling their members 6
times a year.
INFORMATION SERVICES:
Information center uses NEXIS, DIALOG, NEWSNET, DATATIMES, look
at bulletin boards, have an online system, Bibliotech, which
everyone can access from their desks (catalog system which allows
one to attach an ASCII file).
AREAS OF INTEREST:
Interested in developing grass roots level work amongst small
business owners. In health care reform as it affects small
business owners, work with groups to solve health care crisis,
vehemently opposed to employer mandates. Through the Education
Foundation of NFIB they do research on small business issues,
work with Dun & Bradstreet on "Best of America Small Business
Award" (recognizes excellence in business).
HOLDINGS:
Primarily vertical files. Have Federal Register on CD-ROM, BNA
Human Resources CD, small book collection, about 120 periodicals,
most of their holdings focus on small business as an economic
issue or legislative issue (health care, labor issues, taxes).
LIMITATIONS:
Services limited to NFIB employees (some others, depending on the
case, can use the library -- reporters, for example). Plan to
open library to segments of the public (legislative people and
members), but are presently understaffed.
PUBLICATIONS:
Weekly bibliographies of articles that mention the NFIB,
selectively index magazine articles of interest, publish
brochure.
SOURCES OF FUNDING:
Library is funded by NFIB (which is funded by member dues).
NUMBER OF STAFF:
3 full-time, no part-time, no volunteers.
FOUNDED:
1991
CLIENTELE:
Mostly federal lobbyists, media relations people, president of
NFIB.
GEOGRAPHIC SERVICE AREA:
United States (98% of their work is in the Washington, DC area).
IMPACT ON REGION:
Keep statistics on what they do, conduct interviews to see how
useful they've been, ask what they can do better, what else they
should do, and what they should stop doing.
ORGANIZATION: National Small Business United
ADDRESS: 1155 15th Street, NW
Suite 710
Washington, DC 20005
CONTACT: John Paul Galles, President
TELEPHONE: 202-293-8830
FAX: 202-872-8543
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A private, non-profit, small business advocacy group. Addresses
issues ranging from health care reform to tax policy to
regulatory concerns. Have 65,000 members nationally, with 20
local, state and regional affiliates.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
Federal legislation, health care, tax policy, access to capital,
regulation and paperwork.
HOLDINGS:
N/A
LIMITATIONS:
Membership is $125.00 per year. Open to all small business
owners.
PUBLICATIONS:
Small Business USA, Capitol Focus, Annual Survey of Small and
Mid-Size Businesses
SOURCES OF FUNDING:
Membership dues.
NUMBER OF STAFF:
10 full-time.
FOUNDED:
1937
CLIENTELE:
Small business owners.
GEOGRAPHIC SERVICE AREA:
United States.
IMPACT ON REGION:
N/A
RECOMMENDED:
Council of Regional Executives (member organizations).
ORGANIZATION: Georgia Tech Information Services (GTIS)
ADDRESS: Georgia Institute of Technology
Library & Information Center
Atlanta, GA 30332-0900
CONTACT: Miriam Drake, Dean & Director
Ann Campbell, GTIS
TELEPHONE: 404-894-1790 or 404-894-1775
FAX: 404-894-8190
E-MAIL: ann.campbell@library.gatech.edu
DESCRIPTION OF ORGANIZATION:
Provide online literature searches and report-ready analyses of
results and documents to support searches. Cover scientific,
technology, and business information in journals, conference
proceedings and reports. Provide preliminary patent and
trademarks searches, product liability, and standards
identification.
INFORMATION SERVICES:
DIALOG, DATASTAR, STN, BRS, LEXIS/NEXIS, access to all major
databases and database services.
AREAS OF INTEREST:
Science, technology, and business. Perform extended analysis and
report writing on request.
HOLDINGS:
CD-ROMS: National Trade Databank, Summary tape census files
(including population and housing), TIGER Files, Compact
Disclosure, patent and trademark databases.
LIMITATIONS:
Billed for online services and researcher time. Fees for
document delivery.
PUBLICATIONS:
Brochure listing services and pricing.
SOURCES OF FUNDING:
Work on a cost-recovery basis.
NUMBER OF STAFF:
2 full-time research specialists; 3 or 4 additional support
people. No part-time or volunteers.
FOUNDED:
1976
CLIENTELE:
Small to large businesses with technology, engineering, business
or marketing information needs.
GEOGRAPHIC SERVICE AREA:
Primarily southeastern U.S., but receive requests from all parts
of the country.
IMPACT ON REGION:
Measure impact by number of clients served, revenue generated,
and user surveys.
ORGANIZATION: Business Action Center
State of Hawaii, Dept. of Business, Economic
Development and Tourism
ADDRESS: 1130 N. Nimitz Highway
Suite A-254
Honolulu, HI 96817
CONTACT: Milton Kwock, Manager, Business Action Center
Tom Smyth, Division Head, Business Support Division
TELEPHONE: 808-586-2545
FAX: 808-586-2544
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
To promote and nurture small business development in the state of
Hawaii by facilitating the licensing and permit process. Also
serves as an information and referral service.
INFORMATION SERVICES:
Provide services by phone, in person, through the mail, or by
fax.
AREAS OF INTEREST:
Focus on making it easier for people starting, expanding or
locating business to the state of Hawaii to obtain licenses and
permits. Also conducts outreach programs at universities, high
schools and other business organizations.
Sister organization, the Business Information Service, deals with
the programmatic part of starting a business.
HOLDINGS:
Vertical files.
LIMITATIONS:
Walk-ins limited to the island of Oahu. Neighbor islands
assisted by telephone, mail and fax. Limited to state business
licensing.
PUBLICATIONS:
"Starting a Business in Hawaii," "Hawaii's Business Regulations:
A Summary," "A Checklist for Employers in Hawaii,"A Checklist for
Home-based businesses," "A Checklist for Retailers," publications
on marketing and selling to the federal, state and county
governments in Hawaii, "Hawaii Exporter Basic Guide," and
information flyers.
SOURCES OF FUNDING:
State general funds.
NUMBER OF STAFF:
5 full-time, no part-time, no volunteers.
FOUNDED:
April 1989
CLIENTELE:
50% start-up, 25% general inquiry, 25% existing businesses doing
additional licensing.
GEOGRAPHIC SERVICE AREA:
State of Hawaii.
IMPACT ON REGION:
Measure the number of clients they assist (in person or by
telephone), the number of license and permit applications they
process, and the number of informational start-up packets they
mail out.
RECOMMENDED:
1. Hawaii State Dept. of Business, Economic Development & Tourism
Government Marketing Assistance Program
Grosvenor Center, Mauka Tower
737 Bishop Street, Suite 1900
Honolulu, Hawaii 96813
Phone: (808) 586-2600
Attention: Larry Nelson, Business Information Services
Coordinator
Industry Promotion Division
Product & Services Promotion Branch
Grosvenor Center, Mauka Tower
737 Bishop Street, Suite 1900
Honolulu, Hawaii 96813
Phone: (808) 587-2754
Attention: David Nada, Branch Chief
International Business Center of Hawaii
City Financial Tower
201 Merchant Street, Suite 1510
Honolulu, Hawaii 96813
Attention: Ann Miller, Program Director
Foreign Trade Zone
Pier 2, 521 Ala Moana Boulevard
Honolulu, Hawaii 96813
Phone: (808) 586-2507
Attention: Paul Kobata, Economic Development Specialist
2. Small Business Development Center Network
University of Hawaii at Hilo
523 West Lanikaula Street
Hilo, Hawaii 96720-4091
Phone: (808) 933-3515
Attention: Francis Hatstat, Associate State Director
3. U.S. Small Business Administration
Service Corps of Retired Executives (SCORE)
300 Ala Moana Boulevard, Suite 2213
Honolulu, Hawaii 96850
Phone: (808) 541-2977
Attention: Jane Sawyer, Assistant District Director for
Business Development
4. Chamber of Commerce of Hawaii
Small Business Center
1132 Bishop Street, Suite 200
Honolulu, Hawaii 96813
Phone: (808) 545-4388
Attention: James Proctor Jr., Vice President Small
Business Services
5. Honolulu Minority Business Development Center
Grant Thornton
First Hawaiian Tower, Suite 100
Honolulu, Hawaii 96813
Phone: (808) 531-6232
Attention: Kathryn Taff, Project Director
ORGANIZATION: Pacific Business Center Program
ADDRESS: University of Hawaii, Manoa
College of Business Administration
2404 Maile Way, A Tower, Room 413
Honolulu, HI 96822-2223
CONTACT: Angela Williams, Director
TELEPHONE: 808-956-6286
FAX: 808-956-6278
E-MAIL: angelaw@pbcp.cba.hawaii.edu
DESCRIPTION OF ORGANIZATION:
To help small businesses by utilizing the University of Hawaii
faculty and students to provide solutions to enhance the economic
diversification and development of new opportunities for
businesses.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
Small scale tourism development, environmentally sustainable
economic development, renewable energy.
HOLDINGS:
N/A
LIMITATIONS:
Services limited to the Pacific Islands.
PUBLICATIONS:
Newsletter 6 times a year, annual report, brochure.
SOURCES OF FUNDING:
U.S. Department of Commerce, Department of the Interior, money
from each of the islands they serve, private donations from
private sector businesses, fees for services.
NUMBER OF STAFF:
8 full-time, 8 part-time paid students, hire faculty and students
for various projects (business plan writing, consulting).
FOUNDED:
April 15, 1984
CLIENTELE:
Mostly small businesses with less than 10 employees (primarily in
the service industry).
GEOGRAPHIC SERVICE AREA:
Hawaii, Republic of the Marshall Islands, Federated States of
Micronesia, territories of American Samoa and Guam, Commonwealth
of the Northern Mariana Islands.
IMPACT ON REGION:
Number of jobs created, number of businesses they assist.
ORGANIZATION: Boise State University - SBDC
ADDRESS: 1910 University Drive
Boise, ID 83725
CONTACT: Dick B. Miller, Director of Research
TELEPHONE: 208-385-1511
FAX: 208-385-3877
E-MAIL: dmiller@claven.idbsu.edu
DESCRIPTION OF ORGANIZATION:
Mission: To provide direct counseling and training services to
individual small businesses in Idaho through a sustained and
increasingly effective higher education based network.
INFORMATION SERVICES:
Through contracts with data centers, the Center provides access
to almost all databases, information services, and state and
Federal information sources.
AREAS OF INTEREST:
Entrepreneurship training in the form of a business planning
course called "FastTrac." A packaged course of study covering 14
weeks, very structured, end result is a comprehensive business
plan.
Other services are divided into one-on-one consulting and
training programs (non-credit workshops and courses). Workshops
(3-4 hours) on special topics.
HOLDINGS:
Specialized small business libraries are maintained in each of
six regional offices.
LIMITATIONS:
Try to avoid serving big businesses (will do referral work for
them), but focus on people who generally can't afford services.
PUBLICATIONS:
Currently 4 newsletters which will be reduced to 2 (one on
general information, one on technology), brochures.
SOURCES OF FUNDING:
1/3 federal (through the SBA), 1/3 state, 1/3 local (from
institutions of higher education).
NUMBER OF STAFF:
6 offices statewide: 18 full-time, 4 part-time, about 60
volunteers, plus student interns.
FOUNDED:
1986
CLIENTELE:
40% start-ups, 20% new product ideas (not businesses), 40%
existing businesses.
GEOGRAPHIC SERVICE AREA:
Idaho.
IMPACT ON REGION:
Operate an evaluation system on all workshops, programs, and
clients (quarterly) an participate in National Impact Survey
administered by the National Association of SBDC's (a research
firm conducts survey).
ORGANIZATION: Women's Business Development Center
Chicago Institute for Economic Development
ADDRESS: 8 S. Michigan Avenue
Suite 400
Chicago, IL 60603
CONTACT: Hedy M. Ratner and S. Carol Dougal, Co-Directors
TELEPHONE: 312-853-3477
FAX: 312-853-0145
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The WBDC provides technical assistance to women entrepreneurs in
starting and expanding their businesses in such areas as
management, finance, marketing, government contracting, WBE
certification, and entrepreneurship. The WBDC also strives to
enhance the climate in which women business owners can prosper
through advocacy and major conferences.
INFORMATION SERVICES:
Paradox database software, HandsNet, CompuServ, Softshare
automated federal bid matching database and software system.
AREAS OF INTEREST:
WBDC Services for Entrepreneurs:
* Entrepreneurship Training and Workshops
* One-on-One Business Counseling
* The Women's Business Finance Program
* The Annual Entrepreneurial Woman's Conference and
WBDC/Chicago
* Sun-Times Forum
* The Annual Women's Business and Buyers Mart
* Women's Business Enterprise Initiative
* Mentor/Protegee Program
* National Demonstration Project
* Access to the programs of its sister organization, the
Chicago Institute for Economic Development
* Advocacy
HOLDINGS:
Videos on small businesses and business planning, VCR,
television.
LIMITATIONS:
Access to training programs is available through scholarships,
which the WBDC provides, and through fees. Counseling is
available to all current and interested business owners free of
charge. Services through the Women's Business Finance Program
and Women's Business Enterprise Initiatives are available based
on companies' number of years in business.
PUBLICATIONS:
Brochures, calendar of events, quarterly brochures on training
programs, "About Women's Business," published 3 times a year,
other promotional materials as needed.
SOURCES OF FUNDING:
Government agencies, corporations, foundations, and individuals.
NUMBER OF STAFF:
12 full-time, 8 part-time.
FOUNDED:
Founded in 1986 by Co-Directors Hedy M. Ratner and S. Carol
Dougal.
CLIENTELE:
Age of businesses: 48% start-up, 52% on-going.
Demographics: 57% minority, 43% majority.
Types of businesses: 60% services, 15% construction related, 12%
retail, 7% manufacturing, 6% wholesale.
GEOGRAPHIC SERVICE AREA:
Greater Chicago area, including the following counties: Cook,
Lake, McHenry, Boone, Winnebago, DuPage, Kane, DeKalb, Kendall,
Will, and Kankakee.
IMPACT ON REGION:
Have served over 20,000 women in Illinois through government
contracting, entrepreneurship training, finance, and all other
programs.
Through its financial assistance program, the WBDC has helped
women-owned businesses obtain approximately $10,000,000 in loans
since its establishment in 1986.
The WBDC has also helped create 6,000 to 8,000 new jobs in the
Chicago area, including those created by new sole proprietors who
are now self-employed.
ORGANIZATION: Women's Self-Employment Training Project (WSEP)
ADDRESS: 20 N. Clark, Fourth Floor
Chicago, IL 60602
CONTACT: Connie E. Evans, President
TELEPHONE: 312-606-8255
FAX: 312-606-9215
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
WSEP is a non-profit organization serving Chicago's low and
moderate-income women. Through a combination of technical
assistance, training, loans, support and public policy
activities, WSEP helps women start and operate their own small
businesses, called "microenterprises." WSEP was the first
organization to adapt a Bangladeshi model of group lending to
America's urban context.
INFORMATION SERVICES:
WSEP has created guides to city certification written in lay
terms. Customers can come to WSEP's offices and use the binders
during business hours.
AREAS OF INTEREST:
Business development, economic development, welfare reform,
asset-building initiatives, self-employment training and
development for public aid recipients, micro lending for
microenterprises, business networks for women entrepreneurs,
economic self-sufficiency.
HOLDINGS:
"Letting Go" - a video on leaving welfare through self-
employment.
LIMITATIONS:
Limited to low and moderate-income women living in the city of
Chicago.
PUBLICATIONS:
* Illinois Public Aid Policy Barriers and Disincentives to the
Self-Employed Initiative of the AFDC Recipient ($8.00).
* Preliminary Results of the Independent Business Women: A
Demonstration Project in Self-Employment for AFDC Recipients
($14.00).
* Final Report on the Independent Business Women Demonstration
Program ($20.00).
* Group Lending Exchange, January, 1990 Workshop Report
($11.00).
* Group Lending Track: Proceedings and Case Studies - October,
1990 Workshop Report ($3.00).
* A Report on the Development and First Three Years of the
Operation of the Full Circle Fund-- The Grameen Bank Adapted
Group Lending Loan Program Model of the Women's Self-
Employment Project, Inc. ($10.00).
* Letting Go! A Film about Women Transferring from Welfare to
Self-Sufficiency (video, $39.95).
SOURCES OF FUNDING:
Government grants and contracts, foundation and corporate giving,
program fees, individual gifts, consulting contracts.
NUMBER OF STAFF:
17 full-time, 3 part-time.
FOUNDED:
1986
CLIENTELE:
85% African-American, 11% Caucasian, 4% Other. Majority are
single heads of households. At least 25% receiving public aid.
Majority have household incomes under $18,000. WSEP works with
more business start-ups than any other organization in the city.
GEOGRAPHIC SERVICE AREA:
Chicago area. One program particularly serves the following
communities in Chicago: Englewood, Edgewater, Uptown, and Rogers
Park.
IMPACT ON REGION:
Figures for fiscal year 1993:
* 110 loans to business, totaling $202,104
* 90 women completing business training programs
* 150 women served through the group lending program
* Approximately 500 businesses in operation
ORGANIZATION: Columbus Enterprise Development Corporation
ADDRESS: 420 North Warren Drive
Columbus, IN 47203
CONTACT: David Yount, Director
TELEPHONE: 812-379-4041
FAX: 812-372-0228
E-MAIL:
DESCRIPTION OF ORGANIZATION:
Provides small business assistance under three programs: Small
Business Development Center, Manufacturing Technology Services,
and a Business Incubator.
INFORMATION SERVICES:
Prodigy, local Internet access.
AREAS OF INTEREST:
1. Business Incubator
2. SBDC Program
3. Manufacturing Technology Services Program (MTS) -- field
engineering program, help small manufacturers (marketing,
troubleshooting, financial assistance)
4. Micro Lending Program -- initiative is underway
HOLDINGS:
The CEDC has over 150 vertical file entries and more than 600
resources on the subject of small business and entrepreneurship,
CD-ROMs, and videos.
CD-ROMs
Census of Population & Housing 1C 1990
Census of Population & Housing 3A 1990
Census of Population & Housing 3C 1990
Census of Population & Housing: Equal Opportunity 1990
Census of Population & Housing 1A 1990
County Business Patterns 1989-1990
Current Population Survey 1989,90,91
Dialog on Disk Thomas Register 1994
Economic Census 1987
USA Counties 1992
Encyclopedia of Associations
Statistical Abstract of the United States 1993
National Trade Data Bank 1994
VIDEOS
Clarisworks Made Easy
Closing the Deal
Creating a Winner: Real Secrets of Successful Marketing
Effective Follow-Up
How to Deal with Buying Options
How to Get a Business Loan Without Signing Your Life Away
How to Create a Successful Business Plan
How to Really Start Your Own Business
How to Succeed in a Home Business
How to Write a Winning Business Plan
In Business with Macintosh
Making Effective Sales Calls
Personal Training for Macintosh System 7
Profit Net
Raising Capital: How to Finance Your Business
Starting a Running Business
Successful Sales Relationships
Women in Business: Meeting the Challenge
LIMITATIONS:
None. Although services are geared toward residents of 5
counties that they serve, at no cost.
PUBLICATIONS:
Information brochures, publish a newsletter on a quarterly basis,
annual reports, in process of creating a business resource
directory.
SOURCES OF FUNDING:
Federal funds to support the SBDC, state funds, about $40,000 in
the private sector, $35,000 from the city of Columbus, $40,000
from the incubator to the Corporation.
NUMBER OF STAFF:
7 full-time, no part-time, volunteers in the form of advisory
board members.
FOUNDED:
Incubator established in 1986 and the Corporation began in 1989
as the umbrella organization.
CLIENTELE:
50% start-up and 50% existing business, emphasis on small
manufacturers and services.
GEOGRAPHIC SERVICE AREA:
5 counties in southcentral Indiana.
IMPACT ON REGION:
Client surveys, needs assessments with area businesses.
RECOMMENDED:
1. Northwest SBDC program -- hosted by Northwest Indiana Forum,
Jeanine Holcomb, Director, 219-942-3496.
2. SBDC - Indianapolis, Steve Thrash, Statewide Director of
SBDCs, 317-264-6871.
ORGANIZATION: Eastside Community Investments, Inc.
ADDRESS: 26 North Arsenal Avenue
Indianapolis, IN 46201
CONTACT: Dennis West, President
TELEPHONE: 317-637-7300
FAX: 317-637-7581
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The mission of Eastside Community Investments, Inc. (ECI) is to
invest in improving the quality of life for our community. ECI
attracts private investment and equips families to become
participants in the private economy. ECI works to build assets
and a strong community for its families, individuals and
institutions. It pursues its mission by making investments in
people, buildings, land and industry. These investments are
directed toward increasing wealth and building a stronger
community.
INFORMATION SERVICES: N/A
AREAS OF INTEREST:
* Initiated classes to teach the development of business plans
leading to investments by ECI, through the Self-Employment Loan
Fund program.
* Developed a 40 acre industrial park (home to 28 businesses).
* Invested over $1,000,000 through a Small Business Investment
Company, Circle Ventures.
* Established a Revolving Loan Fund (capitalized at $800,000)
which is investing in small businesses.
* Developed the cottage industry of child care into a
cooperative of nine family day care businesses.
HOLDINGS: N/A
LIMITATIONS: Special consideration given to low-income residents
of the near east side of Indianapolis.
PUBLICATIONS: Brochures, and a quarterly update and annual
report.
SOURCES OF FUNDING:
Grants from local and national religious and philanthropic
organizations; government grants; contributions from individuals,
businesses and institutions; development fees.
NUMBER OF STAFF:
51 full-time.
FOUNDED:
1976
CLIENTELE: Residents of the near east side community in
Indianapolis.
GEOGRAPHIC SERVICE AREA: Highland-Brodeside area (Washington St.
on south; I-70 on north; I-65 on west; Sherman Drive on east.
IMPACT ON REGION: ECI touches the lives of 1000 residents of the
near east side of Indianapolis daily. They are neighbors who own
homes, rent homes, borrow from our loan funds, use the services
of our family day care homes, our education or training programs,
or our employees.
ORGANIZATION: Entrepreneur Business Center
ADDRESS: 55 S. State Avenue
Indianapolis, IN 46201
CONTACT: John Griffin, EBC Manager
TELEPHONE: 317-236-0143
FAX: 317-236-0145
E-MAIL: Contact John Griffin or Bob Engle via Batorlink e-mail
of National Business Incubation Association.
DESCRIPTION OF ORGANIZATION:
Created to foster the development and success of small and
emerging businesses in Indianapolis.
INFORMATION SERVICES:
Batorlink - worldwide e-mail system with access to various
services (Dunham Bradstreet, bulletin boards for incubator
managers, for example). Available at EBC through National
Business Incubation Association.
AREAS OF INTEREST:
Have a program at incubator at least once a month - programs on a
variety of business related issues for smaller businesses (for
example, "Basics of Personnel for Small and New Businesses,"
"Voice Mail, Pagers, and Current Communications Technology,"
"Venture Capital and Other Sources of Financing," "Tax Planning,"
and "How to Sell to the Government").
HOLDINGS:
10 minute video, "Small Business Incubators," produced by SBA and
Coopers & Lybrand.
LIMITATIONS:
None. Work with both prospective and current tenants.
PUBLICATIONS:
Periodic newsletter (have done 3 to date).
SOURCES OF FUNDING:
Privately owned.
NUMBER OF STAFF:
1 1/2 full-time, the rest are self-employed, advisory board works
on a volunteer basis.
FOUNDED:
May 1993
CLIENTELE:
Presently working with 50 companies. Half are in the service
industry (1/3 of these are in computer related fields, 1/3 in
marketing, 1/3 other), the other half are manufacturers,
wholesalers, and distributors.
GEOGRAPHIC SERVICE AREA:
Greater Indianapolis area.
IMPACT ON REGION:
Initially, focus on growth in the number of tenants. Ultimately,
focus on their employment figures and growth of revenue.
ORGANIZATION: Indianapolis Construction Alliance
ADDRESS: SBDC
342 North Senate Avenue
Indianapolis, IN 46204-1744
CONTACT: Elena Looper
TELEPHONE: 317-261-3010
FAX: 317-261-3053
E-MAIL: elooper@speanet.iupi.edu
DESCRIPTION OF ORGANIZATION:
Mission is to increase the capacity and competitiveness of small
minority and women owned businesses in construction trades and
construction related areas by (1) providing tools through
training and management and technical assistance to increase the
quality of their business structure; and (2) to provide the
structure through networking and contracting opportunities to
increase the quantity of work available to them.
INFORMATION SERVICES:
FAXBACK SYSTEM lists contract opportunities, 24 hours a day, 7
days a week
AREAS OF INTEREST:
Training is designed for growth management. Provide a general
overview of the whole construction program (how to bid, how to
manage a field operation), offer an ongoing series of courses
(finances, construction accounting, construction law).
HOLDINGS:
N/A
LIMITATIONS:
None. Services are free.
PUBLICATIONS:
Monthly newsletter.
SOURCES OF FUNDING:
Start-up money from the city of Indianapolis, in July will
receive a grant from the state, some private sector funds, in
kind contributions.
NUMBER OF STAFF:
1 full-time, volunteers, and in kind services from the SBDC.
FOUNDED:
1993. By January 2, 1994 had 178 people registered.
CLIENTELE:
Are groups of memberships in the alliance (banks, attorneys,
constituent members, insurance companies).
GEOGRAPHIC SERVICE AREA:
Indianapolis and surrounding counties. Also, anyone doing
business in the city.
IMPACT ON REGION:
Number of contracts generated, dollar amounts of contracts, will
do an impact survey but haven't been in operation long enough to
do one to date.
RECOMMENDED:
1. NY/NJ Regional Alliance 212-435-6187
ORGANIZATION: Indianapolis Regional SBDC
ADDRESS: 342 N. Senate Avenue
Indianapolis, IN 46204-1708
CONTACT: Tim Tichenor
TELEPHONE: 317-261-3030
FAX: 317-261-3053
E-MAIL: ticheno@speanet.iupui.edu
DESCRIPTION OF ORGANIZATION:
MISSION: To stimulate the economic development of the
Indianapolis regional community by providing business management
and technical assistance, business training, and special
programming to existing, emerging, and new businesses.
INFORMATION SERVICES:
The center is university-based and electronically connected to
the IUPI library. Have access to the Internet which gives them a
whole host of sources -- access to business and technical data
(Infotrac, DIALOG). Statewide network hosts 24-hour FAXBACK
retrieval system online which provides access to information on
business-related topics.
AREAS OF INTEREST:
Have many programs. One is the International Business and Trade
Center (joint venture with Dept. of Commerce, Indiana State Dept.
of Commerce and other private sector partners) -- goal is to
provide assistance to existing manufacturers that are developing
from a new-to-export strategy to a proactive strategy. The
Center helps in planning for international expansion in 3 areas
by accessing and developing three areas:
1. Management commitment
2. Financial resources
3. Product readiness
The second program is the Indianapolis Construction Alliance.
This is geared toward building the capacity of minority, women
and small disadvantaged businesses in the construction, trade,
and construction-related areas. Components of the Alliance:
1. Training Program (12-week intensive courses)
2. Financing, Insurance, and Bonding Programs
3. Networking Component (helps get access to contracts)
4. Mentor-Protege Program
5. Loan Executive Program (general contractor loans personnel to
a small company)
HOLDINGS:
CD-ROMs on their network, Thomas Register, National Trade
Databank, US census material.
LIMITATIONS:
Any business with less than 500 employees has access to their
free services.
PUBLICATIONS:
Newsletters and brochures are in the works. Plan to use the
FAXBACK system to get their information on programs out to
clientele.
SOURCES OF FUNDING:
U.S. Small Business Administration, city of Indianapolis, IUPUI,
multiple private sector contributions.
NUMBER OF STAFF:
5 full-time counselors, 1 full-time office administrator, have
students who do data entry, about 50 active private sector
volunteers (do more than just administrative tasks, actually meet
and work with clients).
FOUNDED:
Established within the university in 1988.
CLIENTELE:
63% are existing companies, the rest are start-ups, (12% are in
the manufacturing business).
GEOGRAPHIC SERVICE AREA:
Central Indiana.
IMPACT ON REGION:
Judged on the economic impact on the community. Do impact
survey. Latest results for 1993, based on 22% client respond rate
over 10 million dollars generated through sales increase, job
creation, job retention, capital investment, and contract
procurement.
ORGANIZATION: Northeast Indiana Business Assistance Corporation
-- SBDC
ADDRESS: 1830 Wayne Trace
Fort Wayne, IN 46803
CONTACT: Cheri Becker
TELEPHONE: 219-426-0040
FAX: 219-424-0024
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
MISSION: "To reduce unemployment, increase competitiveness,
create self-employment opportunity, and to encourage economic
revitalization in Northeast Indiana."
VISION: "NIBAC will provide the leadership necessary to forge
partnerships among northeast Indiana communities and business
assistance organizations to create economic growth among new and
existing businesses.
INFORMATION SERVICES:
HANDSNET Database (information about other community activities),
part of EDIN Network (economic development and information
network), PC Globe in the Export Assistance Center, National
Trade Databank, census information database, technology transfer
network under MTS program, Permit Assistance Database.
AREAS OF INTEREST:
1. SBDC Mission Statement: "To increase the rate of successful
new business formation, and contribute to the growth and
prosperity of existing Indiana business. Providing for
management and technical assistance needs of new and emerging
small businesses through in-depth counseling, training, and
referral services, delivered via a network of regional centers
and satellite offices."
2. Manufacturing Technology Services Mission Statement: "The
Manufacturing Technology Services program will educate
manufacturers and their employees to increase the skill level of
northeast Indiana's work force and to increase the
competitiveness of those manufacturers."
3. TQM Network Mission Statement: "The Northeast Indiana Total
Quality Management Network will provide area wide leadership of
quality, actively promote quality improvement and act as a
catalyst so that all organizations, communities, and individuals
in the area become more successful."
4. TQM Network Vision Statement: "Northeast Indiana will become
known internationally in the business and educational
communities for the quality of it's products, services, people
and work life."
5. Export Assistance Center: "The Export Assistance Center will
promote export of goods and services from the United States, to
assist export motivated and capable firms to realize their
export potential by providing individualized counseling and
advice; overseas market insight information; and relevant
overseas promotional activities.
6. Supplier Quality Network: "To form a learning network and
share the quality systems, knowledge, methodologies, and
manufacturing systems that member companies use to reduce costs
and continue to improve their products, services and operating
performance."
2 sub-programs:
1) Minority Business Outreach (help minority businesses in record
keeping, accounting)
2) Partnership with urban enterprise zone and Fort Wayne Housing
Authority to identify those who want to be self-employed,
provide 80 hours of training, hope is that they'll incubate
these businesses off-site and will eventually become
self-sufficient.
HOLDINGS:
Federal Register, Commerce Business Daily, Harris Directory on
disc.
LIMITATIONS:
None. Most services are free.
PUBLICATIONS:
TQM newsletter, Tri-fold, annual report, news releases.
SOURCES OF FUNDING:
Federal, state and municipal funds, businesses interested in
economic development, and some grants.
NUMBER OF STAFF:
6 full-time, no part-time, 13 member advisory board for SBDC, TQM
Network steering committee, 12 member advisory board for
Manufacturing Technology Services Program.
FOUNDED:
June of 1987
CLIENTELE:
Small businesses as defined by the federal government (500 or
less employees), activities are 60% start-up and 40% existing and
on-going client base.
GEOGRAPHIC SERVICE AREA:
9 counties in northeast Indiana: Adams, Allen, Dekalb,
Huntington, LaGrange, Noble, Steuben, Wells, and Whitley.
IMPACT ON REGION:
Conduct client survey and impact survey.
Statistics from the Impact Survey (Jan. 1990-93):
* 960 businesses had started up
* Created 604 full-time jobs, 732 part-time jobs, resulted in
over $2.3 million in new business investment
* 756 jobs saved
* The addition of 288 full-time jobs in existing businesses, 52
part-time jobs
* Existing business new investment was over $1.5 million
ORGANIZATION: Business and Industry Technical Assistance Center
(BITAC) Hazard Community College
ADDRESS: 601 Main Street
Hazard, KY 41701
CONTACT: Charles Simpson, Director
TELEPHONE: 606-439-5856
FAX: 606-439-1808
E-Mail: Down at the moment
DESCRIPTION OF ORGANIZATION:
Center started as a pilot project with the philosophy of job
creation through entrepreneurial training.
INFORMATION SERVICES:
Electronic bid board -- clients can bid on both federal and state
proposals, telecommunications equipment (can receive satellite
programming), computer center, Computer Institute Program
(emphasis on how to use computers for one's business --
marketing, for example, not just Wordperfect), large meeting
rooms (brand new center in downtown area).
AREAS OF INTEREST:
1. Entrepreneurial Training Programs.
2. Other Training Programs -- programs designed for a particular
job that the community has expressed a need for (for example,
psychiatric technical training program, hospitality training
program).
3. Consulting/Counseling Services -- 1200 hours of counseling per
year at no charge, business plan developing to licensing.
4. Workshops -- hands on, offer 30 per year (cash flow,
shoplifting, bag checking).
5. Networking -- partnership program, have a network of 82
partners, try to combine all the different resources to maximize
their service.
HOLDINGS:
Business library with books, reference materials, and videos.
LIMITATIONS:
None.
PUBLICATIONS:
Brochures about entrepreneurial training program, and general
brochure about the center, Chamber of Commerce is housed in BITAC
so they offer various publications.
SOURCES OF FUNDING:
Seed money from University of Kentucky Community College, the
city of Hazard, tuition from some programs, some grant money.
NUMBER OF STAFF:
8 full-time, over 10 part-time, SCORE/ACE volunteers (chapter
operates out of BITAC).
FOUNDED:
1986
CLIENTELE:
Mostly dislocated workers seeking to make a transition in their
lives, also work with on-going businesses.
GEOGRAPHIC SERVICE AREA:
8 counties in Kentucky (in 1992 two more independent centers were
launched in Kentucky, is a bill to start 11 more centers in the
state), also do some work in West Virginia (plan to start centers
there as well).
IMPACT ON REGION:
Measured by the number of businesses started per year, by the
dollar impact of businesses started, number of clients served,
number of workshops and training programs and the number of
participants.
ORGANIZATION: Evangeline Economic Planning District
ADDRESS: 501 St. John Street
P.O. Box 90070
Lafayette, LA 70509
CONTACT: Layton J. Miller, Executive Director
TELEPHONE: 318-233-3215
FAX: 318-233-6122
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Provides long-range economic development, comprehensive and
special project planning, technical assistance and regional
program administration for the municipal and parish governments
in its eight parish area.
INFORMATION SERVICES:
Census Data Center Affiliate; technical assistance for State
business incentive programs; site specific demographics; various
planning documents and studies; geographic information system
(GIS) services.
AREAS OF INTEREST:
Administer regional programs for the benefit of the member
governments and citizens; counsel individuals who want to expand
their business or go into business; operate a small business
revolving loan program; provide technical assistance; support
community development, economic development, industry inducement,
industry retention, and import/export trade opportunities;
administer a JTPA 55+ Older Worker Program.
HOLDINGS:
None.
LIMITATIONS:
Within eight-parish district.
PUBLICATIONS:
Maintain District Overall Economic Development Program, published
"Hurricane Andrew -- A Strategy for Economic Recovery";
Industrial Park listings, numerous parish and municipal planning
documents; Coastal Zone Management studies, and others.
SOURCES OF FUNDING:
Membership dues from parish councils/police juries and
municipalities, planning grant from EDA, and administrative funds
from various programs operated on behalf of our member
governments.
NUMBER OF STAFF:
10 full-time, no part-time, no volunteers.
FOUNDED:
1967
CLIENTELE:
Elected officials, consultants, engineers, school officials,
private citizens, citizen groups, non-profit community agencies,
State and Federal officials, and businesses.
GEOGRAPHIC SERVICE AREA:
Southcentral Louisiana comprising of the parishes of Acadia,
Evangeline, Iberia, Lafayette, St. Landry, St. Martin, St. Mary,
and Vermillion.
IMPACT ON REGION:
Provide crucial support services and information for the
activities of member governments, local economic developers,
businesses, community agencies, and citizens.
ORGANIZATION: Louisiana Capital Certified Development Company,
Inc.
ADDRESS: P.O. Box 3802
Lafayette, LA 70502
CONTACT: Al Hodge
TELEPHONE: 318-234-2977
FAX: 318-234-3009
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Louisiana Capital, a private, non-profit corporation, through a
public/private partnership between participating lenders and the
United States Small Business Administration, offers small
businesses long term fixed asset financing through the SBA 504
Loan Program.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
SBA 504 Loan Program, SBA 7A Loan Program.
HOLDINGS:
N/A
LIMITATIONS:
Most healthy, expanding businesses qualify for consideration if
Net Worth of the company and affiliates is $6 million or less and
Net Income over the previous two years has averaged less than $2
million. Expansion and start-up projects which create jobs and
involve the purchase of fixed assets such as land and building or
construction, and fixed machinery and equipment can be
considered.
PUBLICATIONS:
Brochures, quarterly newsletter, "Capital Solutions."
SOURCES OF FUNDING:
SBA 504 origination and servicing fees, corporate and
governmental contributions.
NUMBER OF STAFF:
4 full-time.
FOUNDED:
August 15, 1983 as Lafayette Centre Certified Development
Company, Inc.
CLIENTELE:
Healthy, expanding businesses.
GEOGRAPHIC SERVICE AREA:
The following 8 parishes of Louisiana:
Acadia, St. Mary, Vermilion, Evangeline, Iberia, Lafayette, St.
Landry, St. Martin.
IMPACT ON REGION:
Number of jobs created by the program. During FYE 1993,
Louisiana Capital was responsible for the creation of over 400
jobs available to our local residents.
ORGANIZATION: Louisiana SBDC
ADDRESS: ADM 2-57
Northeast Louisiana University
Monroe, LA 71209-6435
CONTACT: Dr. John Baker, State Director
TELEPHONE: 318-342-5506
FAX: 318-342-5510
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The Louisiana Small Business Development Center (LSBDC) is a
program designed to coordinate the specialized management and
technical assistance needs of the small business community
throughout Louisiana. The LSBDC is comprised of fourteen centers
located throughout the state.
The Louisiana SBDC links the resources of its consortium members
with those of local, state, and federal agencies and the private
sector. These resources are utilized to assist small businesses
in areas which promote growth, expansion, innovation, increased
productivity, and management improvement.
INFORMATION SERVICES:
Louisiana Electronic Assistance Program (LEAP) - a computerized
bulletin board and database system aimed at meeting the business
and economic development information needs of the state. Funded
through LSBDC (contact Dr. Jerry Wall, 318-342-1215).
AREAS OF INTEREST:
1. LEAP
2. International Trade Center at the University of New Orleans -
provides assistance to people who want to export, import, and/or
invest.
Coordinate and conduct continuing education programs and offer
special programs for women, veterans, and inventors on an as needed
basis. Provide one-to-one counseling.
Other objectives include:
* Economic diversification, growth, and innovation through
increased small business start-ups and expansion programs.
* Managerial efficiency in functional areas such as marketing,
finance, personnel, and production.
* Expansion of exporting opportunities.
* Assistance to economically and socially disadvantaged persons.
HOLDINGS:
Resource library containing reading material on starting and
managing a small business. Statistical information for use by
potential and existing small business managers for planning and
controlling their small business.
LIMITATIONS:
Serve Louisiana small businesses or anyone who wants to go into
business in the state.
PUBLICATIONS:
Quarterly newsletter, brochures.
SOURCES OF FUNDING:
40-45% funded by SBA, matched by state dollars, some university
money.
NUMBER OF STAFF:
30 full-time, 17 part-time, 60 volunteers (around the state).
FOUNDED:
July 1983
CLIENTELE:
40% start-up, 60% on-going.
GEOGRAPHIC SERVICE AREA:
Louisiana.
IMPACT ON REGION:
Number of jobs created, amount of money returned to the economy,
look at how many people come to counseling and training sessions,
and survey clients annually.
RECOMMENDED
1. All SBDC's in the country.
2. Business Opportunities Center, LSU in Baton Rouge, LA
contact: Charlie D'Agostino
ORGANIZATION: Baltimore County Library - Towson Branch
ADDRESS: 320 York Road
Towson, MD 21204
CONTACT: Kathleen Reif, Coordinator of Marketing and Programming
TELEPHONE: 410-887-6166
FAX: 410-887-6103
E-MAIL: reif@umail.umd.edu
DESCRIPTION OF ORGANIZATION:
A public library with 15 outlets.
INFORMATION SERVICES:
There is a department in the library called The
Clearinghouse (not accessible to the public), but has access to
Internet and DIALOG. Also, can access Sailor, Maryland's on-line
retrieval system.
AREAS OF INTEREST:
A "Small Business Matters" section exists in 3 branch libraries
(one in central, eastern and western Baltimore County).
Established to help people who want to start and/or manage a
small business. Have book lists and a 60 page directory (now in
its 5th edition) of agencies that help start-ups. Updated every
18 months. Receive funding for this from First National Bank and
Maryland National Bank. Periodic presentations (as part of a
SCORE workshop) given on how to use the resources in the library.
HOLDINGS:
Many books, magazines, newspapers, and audio and video cassettes.
SBA videos on how to start a small business; CD-ROM Lan in Towson
-- Morningstar; financial databases.
LIMITATIONS:
Off-site access to the library not yet available.
PUBLICATIONS:
Booklists, directories and flyers.
SOURCES OF FUNDING:
Began with Federal LSCA funding, now local funding.
NUMBER OF STAFF:
3 library branches (staff and support department) -- exact number
unknown.A SCORE volunteer comes to three libraries for an hour each
week and answers questions on managing a small business. No
appointment needed.
FOUNDED:
The library started in 1949 as a county-wide system. The Small
Business Matters Centers began in 1987.
CLIENTELE:
Diverse ethnic groups; persons with lower income levels.
GEOGRAPHIC SERVICE AREA:
Baltimore County (600 square miles).
IMPACT ON REGION:
Measure:
1. Circulation per resident
18 per capita circulation (= 18 items per person over a year).
2. Turnover rate -- number of times an item is checked out
small business items have a higher than average turnover rate
(average is about 7 times for a 3 week loan period), small
business items average a rate of 9-10 times per year. It's a
highly used collection.
3. Replacement need (lost, stolen, or damaged) -- all these
factors indicate a certain item is used a lot.
RECOMMENDED:
1. SBDC's
2. Baltimore County Chamber of Commerce
3. SCORE
ORGANIZATION: Rural Information Center/National Agricultural
Library
ADDRESS: National Agricultural Library
10301 Baltimore Blvd.
Room 304
Beltsville, MD 20705-2351
CONTACT: Patricia L. John, Coordinator
TELEPHONE: 301-504-5372
1-800-633-7701
FAX: 301-504-5181
E-MAIL: ric@nalusda.gov
NAL bulletin board (RIC/RICHS Conference) 1-301-504-6510
DESCRIPTION OF ORGANIZATION:
RIC is a joint project of the Extension Service and the National
Agricultural Library (NAL). RIC provides information and
referral services to local government officials, community
organizations, health professionals and organizations,
cooperatives, libraries, businesses, and rural citizens working
to maintain the vitality of America's rural areas. The Center
combines the technical, subject-matter expertise of Extension's
nationwide educational network with the information specialists
and resources of the world's foremost agricultural library.
INFORMATION SERVICES:
DIALOG, LOGIN, FAPRS (Federal Assistance Program Retrieval
System, database of federal funding services). Perform brief
database searches on requested topics on a complimentary basis.
Refer users to organizations or experts in field who can provide
additional information.
AREAS OF INTEREST:
Process broad array of general information and funding
information requests (for example, small business attraction,
retention and expansion, technology transfer to rural areas,
health programs and services). Identify current USDA and DHHS
research and Cooperative Extension System Programs.
HOLDINGS:
Have access to entire NAL collection.
LIMITATIONS: Perform brief literature searches on a complimentary
basis, and exhaustive searches on a cost-recovery basis.
PUBLICATIONS:
1. QB (Quick Bibliography on a specific rural topic).
2. Rural Information Center Publication Series titles (annotated
bibliography with other contacts listed, funding sources,
newsletters).
RIC publications cover Economic Development Viability; Health
Services; Leadership, Public Decisions, and Community Change; The
Quality of Urban/Rural Life and Natural Resources; Local
Government Viability.
SOURCES OF FUNDING:
USDA, Rural Development Administration, Forest Service, NAL, U.S.
Department of Health and Human Services Office of Rural Health
Policy.
NUMBER OF STAFF:
9 full-time, 3 part-time.
FOUNDED:
1987
CLIENTELE:
Varies. (Congress, federal agencies, state and local governments,
extension services, community development organizations, health
care providers, health care industry in general, educational
institutions, libraries, non-profit groups, businesses, and
individuals).
GEOGRAPHIC SERVICE AREA:
United States.
IMPACT ON REGION:
On-line system tracks queries -- do about 4,000 requests a year.
ORGANIZATION: SBDC -- E. Maine Development Corporation
ADDRESS: One Cumberland Place
Suite 300
P.O. Box 2579
Bangor, ME 04402-2579
CONTACT: Ron D. Loyd, Director of Management Assistance
TELEPHONE: 207-942-6389
FAX: 207-942-3548
E-MAIL: Not yet (will have Internet connection in 4 months)
DESCRIPTION OF ORGANIZATION:
The Small Business Development Center provides region-wide
comprehensive business assistance to emerging and existing small
businesses through the following focused services:
* Business diagnosis/analysis
* One-on-one counseling
* Business research
* Trade Shows
* Linkage with other economic development organizations.
The SBDC is publicly funded and commits to foster employment,
profit and economic growth with its clients.
INFORMATION SERVICES:
University of Maine URSUS system, National SBDC Research Network,
Market Development Center at EMDC that matches Federal contracts
with Maine businesses.
AREAS OF INTEREST:
Work closely with EMDC Financial Services Division, the SBA and
others to secure loans for clients. Work with SBA, also FMHA,
EDA, and State of Maine.
HOLDINGS:
University of Maine Folger Library is federal depository of
government documents and SBDC has access to this. SBDC has their
own library of videos from the Inc. Magazine and other sources,
also have video and computer operations, have computer Learning
Center with two terminals.
LIMITATIONS:
Services limited to 20 hours for an individual client (in special
cases this can be overridden).
PUBLICATIONS:
None at the SBDC, but at the learning center all SBA publications
are available.
SOURCES OF FUNDING:
Funded by the State of Maine, Small Business Administration and
the University of Maine.
NUMBER OF STAFF:
2 full-time, 1 part-time, don't use volunteers at this center
because of SCORE chapter in Bangor.
FOUNDED:
1988
CLIENTELE:
Both start-up and established businesses.
GEOGRAPHIC SERVICE AREA:
6 counties in Maine (39% of the state geographically).
IMPACT ON REGION:
Significant impact, functions as clearing house for business and
loan information. Referrals from banks, municipalities, state
and federal politicians, businesses, etc. Work on an ongoing
basis with clients for years. Conduct business education
workshops throughout region. In case of layoffs, work with other
agencies on crisis basis and later on retraining.
ORGANIZATION: Ferris State University -- SBDC
ADDRESS: West 115
330 Oak Street
Big Rapids, MI 49307-2031
CONTACT: Laura Swenson
TELEPHONE: 616-592-3553
1-800-562-9130
FAX: 616-592-3539
E-MAIL: yc26@music.ferris.edu
DESCRIPTION OF ORGANIZATION:
To provide resources for growth companies and new enterprises
linking education, government, business, and industry.
INFORMATION SERVICES:
Support a discussion list (esbdc - electronic small business
development center), center is an extension of the university
library, collection can be accessed from anywhere on campus,
emphasize the self-help aspect.
AREAS OF INTEREST:
SBA 504 Program -- success at financing, targeted for growth
companies (those in a position to add buildings or equipment,
watch companies over time (pre/post loan review), long term
measuring of companies' impact; operate Internet discussion lists
(esbdc and one for Michigan development partners); Independent
Study in Small Business-- students work as lab assistants.
HOLDINGS:
Main library has CD-ROMs. The SBDC has various databases,
software, manuals, videos on "How to Start a Small Business,"
series on small business (In Search of Excellence),
ASBDC/LOTUS/IBM Small Business Learning Center.
LIMITATIONS:
Only restriction would be timing (i.e. timing it when students
are available), is an emphasis on self-help.
PUBLICATIONS:
Brochures, affiliate offices have their own newsletters and
center is frequently mentioned.
SOURCES OF FUNDING:
Local and federal funding, university support.
NUMBER OF STAFF:
1 full-time, 1 part-time, 6 on a contractual basis, 3-4 student
interns, some volunteers (hope to get retired faculty and
business people).
FOUNDED:
1993
CLIENTELE:
More start-ups than existing businesses (start-ups require less
staff time than do existing companies who may need more staff
intensive attention), would like to see a 50-50 ratio of start-up
to on-going businesses (concentrate on the 5-20 employee size =
$500,000 - $20 million in sales).
GEOGRAPHIC SERVICE AREA:
Cover about a 10 county area with their affiliate offices. Each
center serves its immediate area. Do respond to some requests
from outside the general area and work in conjunction with other
business development organizations.
IMPACT ON REGION:
Measure number of clients and number of actual projects that have
developed, also jobs created, do a customer satisfaction survey
on an annual basis.
ORGANIZATION: Minnesota Project Innovation, Inc.
ADDRESS: 111 3rd Avenue, S.
Suite 100
Minneapolis, MN 55401-2551
CONTACT: Randall Olson, Director
TELEPHONE: 612-338-3280
FAX: 612-338-3483
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The mission of Minnesota Project Innovation, Inc., (MPI) is to
assist the successful formation and growth of Minnesota small
business through:
* Maximizing the receipt of federal funds by high technology
companies through the Small Business Innovation Research (SBIR)
and the Small Business Technology Transfer (STTR) programs.
* Providing business development assistance to those technology
companies winning SBIR awards.
* Defining and facilitating the process for state businesses to
obtain technologies developed in federal laboratories.
* Assisting businesses in successfully bidding on federal, state
and local government contracts, as prime and/or subcontractors.
INFORMATION SERVICES:
NTIS, DTIC, National Technology Information Center, Business
Gold, SBIR- Search (available only to MN businesses), database of
all the awards given up to 1992, electronic Commerce Business Daily
service, Haystack ON-LINE (Procurement Information).
AREAS OF INTEREST:
SBIR program -- the oldest program; helps companies at any stage
to be successful.
Technology Innovation Program -- help companies to identify
federal labs.
Procurement Program -- helps small businesses to compete for
federal, state and county contracts.
Conduct workshops on a monthly basis.
HOLDINGS:
For procurement program have a CD-ROM of federal specs and
standards.
LIMITATIONS:
Must be a Minnesota resident or business.
PUBLICATIONS:
Publish standard marketing material.
SOURCES OF FUNDING:
State and federal funds and private donations.
NUMBER OF STAFF:
14 full-time, 2 part-time, no volunteers.
FOUNDED:
1984
CLIENTELE:
SBIR program - the majority are very young companies or not even
in business yet. Procurement program - the companies are
typically at least 3 years old.
Technology Utilization Program - young start-ups and companies
that have been in existence for 5-10 years.
GEOGRAPHIC SERVICE AREA:
Minnesota.
IMPACT ON REGION:
Track number of jobs created, businesses assisted, and the amount
of money coming into the state as a result of their programs, do
a qualitative analysis of their programs. Send a questionnaire
to the award winners of the SBIR program.
RECOMMENDED:
1. Minnesota Technology, Inc. (online service, sponsored by the
University of Minnesota) - special program to help small
businesses with technology needs and business information.
Administered by:
Information Services
Minnesota Technology, Inc.
400 South First Street, Suite 410
St. Cloud, MN 56301
612-654-5201
2. Metro East Development Partnership
101 Norwest Center
East 5th Street
St. Paul, MN 55101
612-224-EAST
3. MN Inventors Congress
P.O. Box 71
Redwood Falls, MN 56283-0071
1-800-468-3681 (in Minnesota)
507-637-2344
4. Women Ventures
2324 University Avenue
Suite 200
St. Paul, MN 55114
612-646-3808
5. Minority Business Development Center
2021 Hennepin Avenue, East
Suite LL35
Minneapolis, MN 55413
612-331-5576
6. Minnesota Cooperation Office for Small Business & Job
Creation
5001 West 80th Street
Bloomington, MN 55407
612-830-1230
7. Metropolitan Economic Development Association
2021 East Hennepin Avenue
Suite 370
Minneapolis, MN 55413
612-378-0361
ORGANIZATION: Ewing Marion Kauffman Foundation
ADDRESS: 4900 Oak Street
Kansas City, MO 64112-2776
CONTACT: Bob Rogers, CEO
TELEPHONE: 816-932-1000
FAX: 816-932-1100
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The Ewing Marion Kauffman Foundation is a private operating
foundation that focuses on youth development and the growth of
entrepreneurship in America.
INFORMATION SERVICES:
DIALOG, Dow Jones, NEXIS, Youthwire, HandsNet, and SBA.
AREAS OF INTEREST:
1. Youth Development:
* school-based and family and community-based initiatives
2. Entrepreneurship:
* training for adults
* entrepreneurship for children in grades kindergarten through
community college.
HOLDINGS:
Videos, vertical files.
LIMITATIONS:
Restrictions on how income from trust fund can be expended.
PUBLICATIONS:
Annual report, program brochures, special reports.
SOURCES OF FUNDING:
Irrevocable charitable unitrust of $1.5 billion, established by
the foundation's benefactor, Ewing Kauffman.
NUMBER OF STAFF:
160.
FOUNDED:
1966 by Ewing Marion Kauffman.
CLIENTELE:
Varies depending upon the program.
GEOGRAPHIC SERVICE AREA:
Greater Kansas City metropolitan area. Also involved in regional
and national collaborations and alliances.
IMPACT ON REGION:
Center for Entrepreneurial Leadership Inc.:
* Currently 300 FastTrac participants.
Youth Development :
* 1,000 students in Project Choice degree program.
* Approximately 150,000 students participating in Project STAR.
* 23 families participating in Project Early.
* Approximately 1,600 students involved in Project Essential
(will more than double in the fall).
ORGANIZATION: St. Louis Regional Commerce and Growth Association
ADDRESS: 100 S. 4th Street
Suite 500
St. Louis, MO 63102
CONTACT: Richard C.D. Fleming, President
TELEPHONE: 314-231-5555
FAX: 314-444-1122
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The only regional organization working to create jobs and promote
the marketplace in the St. Louis area. They are the Chamber of
Commerce. Economic development is their primary mission. A
membership organization.
INFORMATION SERVICES:
Market profile; site location; starting a small business
handbook.
AREAS OF INTEREST:
Small Business Council offers training and networking
opportunities to small businesses in sites all over the area
(usually at breakfasts or luncheons, have speakers, handouts).
HOLDINGS:
N/A
LIMITATIONS:
Some services are restricted to membership and information
services are restricted to the time schedules of research
professionals.
PUBLICATIONS:
Monthly magazine (Commerce Magazine), monthly newsletter, (RCGA
Action).
SOURCES OF FUNDING:
Membership dues.
NUMBER OF STAFF:
45 full-time, no part-time, over 200 volunteers assist with
programs.
FOUNDED:
1974 in its current form (1836 as a chamber of commerce).
CLIENTELE:
87% small business (mostly on-going), the rest are existing
businesses.
GEOGRAPHIC SERVICE AREA:
Bi-state region covering 12 counties (5 counties in Illinois, 6
in Missouri, plus the city of St. Louis). Total population of 2.5
million.
IMPACT ON REGION:
Number of jobs created or retained in the area, number of members
(currently have 3500 members).
ORGANIZATION: WESST Corp (Women Economic Self-Sufficiency Team
Corp)
ADDRESS: 414 Silver SW
Albuquerque, NM 87102
CONTACT: Agnes Noonan, Executive Director
TELEPHONE: 505-848-4760
FAX: 505-848-2368
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Mission is to assist women in New Mexico achieve economic self-
sufficiency through sustained self-employment. WESST Corp
provides management and technical training for women entering the
world of business, exploring new business ideas, and
operating their own businesses. WESST Corp also helps its
clients acquire financial assistance through its revolving loan
fund or through other commercial channels.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
* Business Consulting Series - A structured series of one-on-one
consulting sessions.
* Training for Business - Short, informational workshops on a
variety of topics.
* Advisory Board - Successful business people available for
industry-specific technical assistance.
* Financial Assistance - Revolving loan fund and help in
approaching banks and potential investors.
* Information Resources - A selection of workbooks and other
important business materials.
HOLDINGS:
Some videos.
LIMITATIONS:
Geographic limitation.
PUBLICATIONS:
Quarterly newsletter, brochures on the programs.
SOURCES OF FUNDING:
U.S. Small Business Administration's Office of Women's Business
Ownership with matching funds from corporations and foundations.
NUMBER OF STAFF:
4 full-time, no part-time, 100+ volunteers.
FOUNDED:
1988
CLIENTELE:
75% idea stage/start-up, 25% existing businesses.
GEOGRAPHIC SERVICE AREA:
Albuquerque, Santa Fe, Taos, Los Lunas, Belen.
IMPACT ON REGION:
Focus on preventing business failure rather than job creation.
Track the number of people they provide technical assistance to,
the number of loans extended through their loan fund and default
rate, and the number of business start-ups.
ORGANIZATION: Council for Entrepreneurial Development
ADDRESS: P.O. Box 13353
Research Triangle Park, NC 27709
CONTACT: Monica Doss
TELEPHONE: 919-460-3845
FAX: 919-460-3861
E-MAIL: Not at the moment (within a month)
DESCRIPTION OF ORGANIZATION:
To encourage and assist the development of high growth companies
in North Carolina, with a focus on companies in the Research
Triangle area.
INFORMATION SERVICES:
Will be going online as part of a network of incubators.
AREAS OF INTEREST:
Primarily an educational organization. Programs and conferences
targeted to high growth companies. Focus on business issues.
Have free mentoring services. Do public policy work. Put people
in touch with capital. Act as a central clearing house for small
business and entrepreneurs.
HOLDINGS:
Small video library of their programs and conferences. Have
bibliographies of free or nominally priced literature ("how to"
material).
LIMITATIONS:
Services are open to the public. However, focus is on Research
Triangle region.
PUBLICATIONS:
Newsletter, several brochures, "Entrepreneur's Guide to Starting
a Business".
SOURCES OF FUNDING:
Privately funded through membership dues and program revenues.
NUMBER OF STAFF:
2 full-time, 1 part-time, hundreds of volunteers.
FOUNDED:
January 1984
CLIENTELE:
Primarily high growth companies from start-up to on-going, half
are high-tech companies and half are other types of companies.
GEOGRAPHIC SERVICE AREA:
State of North Carolina.
IMPACT ON REGION:
Company formation, jobs created or company expansion.
ORGANIZATION: N. Carolina Small Business Technology and
Development Center
ADDRESS: 4509 Creedmoor Road
Suite 201
Raleigh, NC 27612
CONTACT: Scott Daugherty, Director
TELEPHONE: 919-571-4154
FAX: 919-571-4161
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Organized as an inter-institutional program of The University of
North Carolina, the Small Business and Technology Development
Center (SBTDC) is the primary organization through which the
state of North Carolina provides counseling and technical
assistance to the business community.
The SBTDC's mission is to support the growth and development of
North Carolina's economy by encouraging entrepreneurship,
assisting in the creation and expansion of small businesses and
facilitating technology development and transfer.
INFORMATION SERVICES:
Offer DIALOG searching and training, do market research for
companies, trademark and patent searches, ProBid system (federal
government matching system for federal procurement), National
Trade Databank on CD-ROM.
AREAS OF INTEREST:
The primary focus is in-depth, one-on-one, confidential
counseling. Assistance is provided, free of charge, to the
small business owner or the aspiring entrepreneur. The SBTDC
also helps with a myriad of other tasks facing a business owner,
including:
* Assessing the feasibility of a business idea
* Preparing a business plan
* Finding sources of capital
* Developing marketing strategies
* Operations and human resource management
The SBTDC offers specialized market development assistance in the
areas of government procurement, international business
development and new product or technology development.
Special market development assistance:
* Procurement Technical Assistance Program (PTAP)
* International Business Development Program
* Product and Technology Innovation Network
* Marine Trades Program
HOLDINGS:
CD-ROMs.
LIMITATIONS:
Must be a small business in North Carolina.
PUBLICATIONS:
Capital Opportunities Report -- booklet describing all of the
funding sources for NC businesses, narratives and explanations
explaining programs.
_The Insider_ -- newsletter
Annual Report, brochures on different programs
North Carolina Annual State of Small Business -- annual
publication providing NC small business statistics and a
statement about the status of the North Carolina economy.
SOURCES OF FUNDING:
Annual funding support comes from the University of North
Carolina, the SBA, and the Defense Logistics Agency of the
Department of Defense.
NUMBER OF STAFF:
71 full-time, between 5 and 20 graduate students, some paid, some
volunteers.
FOUNDED:
1984
CLIENTELE:
45% start-up, 65% in business (5% service; 25% retail; 16%
manufacturing; 5% wholesale; 3% construction).
GEOGRAPHIC SERVICE AREA:
North Carolina (100 counties).
IMPACT ON REGION:
Conduct an annual Impact Survey, track continuous clients'
growth.
ORGANIZATION: Lake Agassiz Regional Council
ADDRESS: 417 Main Avenue
Fargo, ND 58103
CONTACT: Irvin Rustad
TELEPHONE: 701-235-7885
FAX: 701-235-6706
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A regional development organization which assists the cities and
counties in southeastern North Dakota with community and economic
development.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
Operates a statewide micro-loan program and own and operate a
small business incubator.
HOLDINGS:
N/A
LIMITATIONS:
No social service work.
PUBLICATIONS:
The Business Center (incubator) publishes a brochure.
SOURCES OF FUNDING:
State, federal and local funding.
NUMBER OF STAFF:
11 full-time, 1 part-time, no volunteers.
FOUNDED:
1971
CLIENTELE:
Typically a small community in need of accessing funding for a
project or a business- person looking for financial help from the
public sector.
GEOGRAPHIC SERVICE AREA:
6 counties in North Dakota.
IMPACT ON REGION:
Impact measured by job creation and projects completed.
ORGANIZATION: North Dakota Economic Dev. & Finance (ED & F)
ADDRESS: 1833 E. Bismarck Expressway
Bismarck, ND 58504
CONTACT: Chuck Stroup, Director
TELEPHONE: 701-221-5300
FAX: 701-221-5320
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A state department created to stimulate and support economic
development, growth, and diversity in North Dakota.
ED & F's mission is to provide leadership, funding, and quality
services designed to stimulate and support economic growth and
diversity in North Dakota by promoting business expansions, new
businesses, business retention, and targeted business
recruitment. This is accomplished by facilitating the creation
of new wealth. New wealth is brought into North Dakota through
what is called "primary sector" businesses -manufacturing, ag
processing, tourism, production agriculture, and
telecommunications.
INFORMATION SERVICES:
Marketing, economic, and demographic research.
AREAS OF INTEREST:
Economic Developers Education Program. Assist 8 regional
planning councils in state with money for staffing and grants to
businesses.
PACE, AGPACE, AGPUC, Beginning Farmer Revolving Loan Fund.
Finance, Community Economic Development, International Trade
Development, Native American and Women's Business Programs,
Research.
Various funding programs - Future Fund, Technology Transfer,
Inc., Mini-Grants, Regional Rural Development Revolving Loan
Fund.
A Small Business Administration procurement office, which assists
small businesses, and small disadvantaged businesses with federal
subcontracting awards, is housed within ED & F.
HOLDINGS:
N/A
LIMITATIONS:
None. Referrals are given to clients when necessary.
PUBLICATIONS:
Brochure collection includes a comprehensive guide to North
Dakota's organizational network of economic development agencies
and services.
SOURCES OF FUNDING:
State general fund, special funds (revenue from selling N.D.
Manufacturer's Directories).
NUMBER OF STAFF:
26 full-time.
FOUNDED:
1957
CLIENTELE:
Varies - new, expanding or relocating businesses.
GEOGRAPHIC SERVICE AREA:
State of North Dakota. Recruiting area - United States, Canada,
wherever they find interested parties.
IMPACT ON REGION:
Have a tracking system based on their services and client
contracts, as well as job service in North Dakota Reports and
reports from other economic development entities.
People served - all people in state (636,000).
Number of jobs, number of MFG jobs, jobs created from Future
Fund,jobs created from PACE.
ORGANIZATION: Women's Business Institute
ADDRESS: P.O. Box 9238
901 Page Drive
Fargo, ND 58106-9238
CONTACT: Penny Retzer
TELEPHONE: 701-235-6488
FAX: 701-235-8284
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The mission of the Women's Business Institute for Economic Growth
is to improve the opportunities for economic and business growth
for women entrepreneurs in North Dakota and its surrounding
region. The Institute is a public-private partnership directed
by Maldan Management Company in cooperation with the U.S. SBA and
numerous agencies and organizations which provide services to
entrepreneurs.
INFORMATION SERVICES:
SBA Online, Entrepreneurs Hotline 1-800-383-6985.
AREAS OF INTEREST:
Educational programming and training for entrepreneurs, Growing
Strong Business certification program (8 week course, offered on
an as-need basis) to help start, grow, or expand a business.
Programs are available to women already in business or thinking
about a future business. Marketer's Night (marketing
relationships and alliances) and Networking Breakfasts -- 2 hour
sessions, covering a variety of topics, networking opportunities
as well as a speaker. Annual Women's Symposium. Counseling and
marketing services available to clients. Referral services for
public and private resources. Assistance in finding financing
options.
HOLDINGS:
Videos on some of their conferences and seminars.
LIMITATIONS:
Membership is open to anyone with an interest in the economic and
business growth of women-owned businesses. There is a small
training fee if you are not a member.
PUBLICATIONS:
General brochure, training brochures, "Business Matters,"
quarterly newsletter sent out statewide, directory of women-owned
businesses and products and services available for women-owned
businesses. Videotape available in August 1994 on training
sessions.
SOURCES OF FUNDING:
Funded in part through cooperative agreement #SB-OWBO-93-004
between Maldan Management Company and the SBA, have a 3 year
grant, receive membership dues and in kind funds and donations.
NUMBER OF STAFF:
2 full-time, 1 part-time.
FOUNDED:
June 1993
CLIENTELE:
33% start-up, 33% on-going, 33% people who already own a business
but want to start another.
GEOGRAPHIC SERVICE AREA:
North Dakota and some surrounding regions (Canada, Minnesota,
Montana).
IMPACT ON REGION:
Track number of business start-ups. When send out an application
also send a questionnaire. Information is compiled annually
(into a database) and is for the SBA's use. Also, have a session
evaluation at their training seminars. Ask participants what
future needs they anticipate. Only data available statewide for
women or about women-owned businesses.
ORGANIZATION: Cleveland Public Library
ADDRESS: Cleveland Research Center (fee based service)
325 Superior Avenue
Cleveland, OH 44114
CONTACT: Marilyn G. Mason, Library Director
Angie Bowie, Head of Cleveland Research Center
TELEPHONE: 216-623-2999 Angie Bowie
FAX: Cleveland Research Center: 216-623-6987
E-MAIL: crc3@library.cpl.org
DESCRIPTION OF ORGANIZATION:
The library's mission is to make the universe of information
available to people when they need it and in the way they need
it. Cleveland Research Center provides service beyond the tax base
for a fee.
INFORMATION SERVICES:
FirstSearch db (free), selected Infotrac db (free, dial-in),
DIALOG, Dow Jones, Mead Data Central, NEXIS/LEXIS, Data Times,
Dunsprint, Maxwell Online, Hannah (legislative tracking), and
others.
AREAS OF INTEREST:
Library orientation training, competitive intelligence seminars,
presentations on special industries.
HOLDINGS:
Total System Titles: 1,743,972
FORMAT TITLES
AUDIOVISUAL 20,000
BOOKS 1,383,769
GOVERNMENT DOCUMENTS 205,472
MAPS 114,105
MICROFORMS 4,000
PERIODICALS 16,626
COLLECTION COUNT (ITEM COUNT)
FORMAT MAIN BRANCHES TOTAL ITEMS
BOOKS 1,858,431 652,865 2,511,296
BOUND PERIODICALS 257,118 0 257,118
CD-ROM 1,433 0 1,433
GOV'T DOCUMENTS 212,417 0 212,417
LASERDISCS 315 0 315
MAPS 150,718 0 150,718
MICROFORMS 3,667,939 0 3,667,939
OPTICAL DISCS 17 0 17
PAPERBACKS 18,418 193,193 211,611
PHOTOGRAPHS/PICTURES 1,020,176 0 1,020,176
SHEET MUSIC 23,572 0 23,572
SLIDE 457 0 457
SOFTWARE 3,101 0 3,101
SOUND RECORDINGS 57,693 77,572 135,265
VIDEO CASSETTES 9,683 27,023 36,706
GRAND TOTAL ITEMS 7,281,488 950,653 8,232,141
LIMITATIONS:
None.
PUBLICATIONS:
Brochures on Small Business Resources, Direct Marketing Information
and Resources, Minority Business Information Resources, Women and
Entrepreneurship, How to Find a U.S. Government Publication,
Standards and Specifications Collection, Patents and Trademarks,
Cleveland Research Center, Science and Technology Department,
Government Documents Department, The Main Library Guide, The
Electronic Library, Public Administration Library (collection in
City Hall), Interlibrary Loan Service, Photoduplication Service.
SOURCES OF FUNDING:
Income is derived from the proceeds of the library and local
government support fund (LLGSS). Another portion comes from
property taxes.
NUMBER OF STAFF:
469 full-time equivalents, 78 part-time equivalents.
FOUNDED:
1869
CLIENTELE:
Diverse.
GEOGRAPHIC SERVICE AREA:
Primary: City of Cleveland; Secondary: Cuyahoga County, State of
Ohio. Also serve out-of-state and foreign clientele.
IMPACT ON REGION:
The Cleveland Public Library serves as a centrally-located
library providing general interest material in a well-balanced
collection to meet the needs of individuals and organizations in
the metropolitan community.
It serves as a major resource center for northeastern Ohio,
supporting the work of 18 independent library systems through its
automated network (CLEVNET). It also serves as a major research
center, providing distinctive, scholarly and specialized
collections accessible at national and international levels.
RECOMMENDED:
1. Council of Smaller Enterprises (COSE)
(under the auspices of the Great Cleveland Growth Assoc.)
200 Tower City Center
50 Public Square
Cleveland, OH 44113
216-621-3300
John Polk, Vice-President
Any small business owner within Ohio can join COSE. Their
special programs focus on government relations, business
development, insurance/benefits and counseling.
2. Enterprise Development Inc. (EDI)
(under the auspices of CWRU's Weatherhead School of
Management)
1100 Cedar Avenue
4th Floor
Cleveland, OH 44106-3052
216-229-9445
Charles Burkette, Director
EDI offers a broad range of programs designed to improve the
climate for entrepreneurial ventures in NE Ohio. These
offerings include a business counsel, strategic appraisals,
minority assistance and special conferences and courses (i.e. on
growth capital and finance). EDI also manages one of Ohio's
Edison Incubator Programs; in addition, it publishes
Cleveland Enterprise Magazine.
ORGANIZATION: Columbus Metropolitan Library
ADDRESS: 96 S. Grant Avenue
Columbus, OH 43266
CONTACT: Deb McWilliam, Director of Main Library
Larry Sheeley, Manager, Business & Technology
TELEPHONE: 614-645-2275 or 614-645-2590
FAX: 614-645-2051
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A public metropolitan library.
INFORMATION SERVICES:
Medline, Dun & Bradstreet, Disclosure on CD-ROM, Trademark Scan,
F & S Index, Duns Direct Access. Some online searching for the
public. In-depth marketing collection, grants collection,
investment center, census.
AREAS OF INTEREST:
Orientations to parts of the collection (career and job
orientations weekly), have a monthly grants collection
orientation, small business marketing programs, individualized
tours for investment clubs.
HOLDINGS:
Books, periodicals, audio tapes, cd's, VCR tapes, CD-ROMs, census
material on CD, loose leaf services, microfilm, microfiche,
newspapers, and magazines.
LIMITATIONS:
Need a library card for certain services (telefaxing, checking
out books), online searching time limited to the public.
PUBLICATIONS:
Bibliographies, "Pathfinders" to various parts of the collection,
have brochures on marketing and demographic type tools (brochures
to help guide one through the collections).
SOURCES OF FUNDING:
Property taxes and state income tax money.
NUMBER OF STAFF:
692 employees for the library (includes all branches and
administration), some volunteers.
FOUNDED:
1907
CLIENTELE:
Diverse.
GEOGRAPHIC SERVICE AREA:
Franklin County.
IMPACT ON REGION:
From the 1993 Annual Report -- 10.6 million in circulation, 6.6
million user visits, 1,960,301 total reference questions
answered.
ORGANIZATION: Ohio One-Stop Business Permit Center
ADDRESS: Ohio Department of Development
77 S. High Street, 28th Floor
Columbus, Ohio 43215
CONTACT: Vince Davis, Coordinator
Peggy Larue, Publications Specialist
TELEPHONE: 614-466-4232
800-248-4040
FAX: 614-466-0829
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
One-Stop is part of the Small Business Development Center network
that provides direct assistance to new and expanding businesses.
Distributes information on licenses, permits, and taxes.
Coordinates and expedites the necessary permits, distributes more
than 260 types of business start-up kits and refers clients to
other state, federal, and private sector agencies that provide a
variety of assistance programs for new businesses.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
Seeks to help the entrepreneur start his or her own business.
HOLDINGS:
Vertical files.
LIMITATIONS:
Must be an entrepreneur starting a business in Ohio.
PUBLICATIONS:
Start-up packages for any type of business. Kits have many
components to them (for example: brochures on licenses, permits,
handicapped programs). Each client receives individual
attention.
SOURCES OF FUNDING:
State funding.
NUMBER OF STAFF:
5 full-time, 1 part-time, 2 volunteers in the summer.
FOUNDED:
1983
CLIENTELE:
Anyone in Ohio needing help may call 800-248-4040 (Monday through
Friday, from 8 to 5) and have a package of information in the
mail to them within 24 hours. This information covers such areas
of interest as: permits and licensing, developing a business
plan, obtaining financing, hiring employees, incorporating,
paying taxes, patenting inventions, and obtaining copyrights,
trademarks, and product codes. Most clients are from small start-
ups with fewer than three employees. Clients are referred from
attorneys, accountants, business consultants, schools, local
chambers of commerce, county auditor's offices, SBA offices,
SCORE volunteers, and Small Business Development Centers, as well
as such state agencies as: Taxation, Workers' Compensation, OBES,
Attorney General, and the Secretary of State's office.
GEOGRAPHIC SERVICE AREA:
Ohio.
IMPACT ON REGION:
Track the number of information packages they send out (sent out
40,000 last year), survey people who actually start businesses
who requested the information (50% do start their own business).
Have grown continuously since 1983; do no advertising or PR.
ORGANIZATION: Thomas Edison Technology Centers
ADDRESS: Ohio Department of Development
77 S. High Street, 25th floor
Columbus, Ohio 43266-0101
CONTACT: Donald Scott, Deputy Director, Technology Division
TELEPHONE: 614-466-3887
FAX: 614-644-5758
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Thomas Edison Program -- $300 million state/industry/university
partnership to promote technological innovation, industrial
competitiveness, and entrepreneurship in Ohio.
Edison Technology Centers -- seven centers link industrial
consortiums and R & D institutions. Each center conducts
research, develops, applies, and commercializes technology within
specific areas, including: biotechnology, materials, material
processes, material joining, and advanced manufacturing.
Edison Technology Incubators -- four incubators create new or
expanded base of industry by assisting technology-based small
businesses during their start-up phase.
INFORMATION SERVICES:
All Edison centers, through their university partners, are
connected to Internet.
AREAS OF INTEREST:
Technology Transfer Initiatives -- encourage and assist Ohio
industry in adopting manufacturing techniques and new
technologies to improve competitiveness.
* Great Lakes Manufacturing Technology Center (GLMTC) -- a
division of the Cleveland Advanced Manufacturing Program, GLMTC
is a National Institute of Standards and Technology (NIST)
Manufacturing Technology Center.
* Great Lakes Industrial Technology Center (GLITeC) --
established by the National Aeronautics and Space
Administration (NASA) to make federal technology available to
Ohio industry.
* Ohio Advanced Technology Center (OATC) -- designed to assist
in the transfer of technology from the Wright Patterson Air
Force Base (WPAFB) and to help solve technical problems
through the expertise available at WPAFB.
* Ohio's Small Business Innovation Research Program (SBIR)
Designed to help small research-oriented firms take advantage
of the R & D opportunities available through the Federal SBIR
Program.
* Services include: assistance in topic selection; proposal
review; access to forms and publications; and winner
support.
* Ohio Science and Technology Council (OSTC)
Created by Gov. George V. Voinovich's Executive Order, the
Council consists of leaders from Ohio's universities,
science and technology community, and major industrial
corporations.
* Formed to identify and assess areas where Ohio has established
or can establish a leadership role in science and technology.
* Advises and recommends state level actions geared at
maintaining and enhancing areas of leadership.
Ohio Coal Development Office (OCDO)
* Brings to commercialization viable clean coal technologies
that will use Ohio's high sulfur coal in an environmentally-
acceptable, efficient, and cost-effective manner.
* Ultimately exists to return the demand for Ohio coal and,
thus, the creation of jobs associated with its production.
HOLDINGS:
Mostly vertical files.
LIMITATIONS:
Each of the center programs offers its own special capabilities
in specific technologies.
PUBLICATIONS:
Newsletters, annual reports.
SOURCES OF FUNDING:
Part of the funding comes from the state, which is matched by
private and federal sectors, depending on the center program.
NUMBER OF STAFF:
Varies by center program. Anywhere from less than 10 employees
to 40 or more. No volunteers.
FOUNDED:
1983
CLIENTELE:
Technology based or manufacturing businesses of various sizes.
GEOGRAPHIC SERVICE AREA:
Primarily the state of Ohio, although some center programs go
outside of the state.
IMPACT ON REGION:
A study is currently underway to determine how to best measure
their effectiveness, track the number of jobs created and
whether or not clients come back for services. Surveys have
shown that the Centers have contributed to significant increases
in sales, profits, and market share of many companies.
ORGANIZATION: Ben Franklin Technology Center of Western
Pennsylvania
ADDRESS: 4516 Henry Street
Suite 103
Pittsburgh, PA 15213
CONTACT: Lawrence T. McGeehan, President
TELEPHONE: 412-681-1520
FAX: 412-681-2625
E-MAIL: lm3b@andrew.cmu.edu
DESCRIPTION OF ORGANIZATION:
The Ben Franklin Technology Center of Western Pennsylvania is one
of four regional Centers sponsored by the Commonwealth of
Pennsylvania's Ben Franklin Partnership program. The Center
links public, private, and educational resources to help small
businesses develop and commercialize new products and processes.
The overall objectives of the Center are job creation, job
retention, and regional economic growth through the
commercialization of innovative technologies.
MISSION: To increase the number and size of small, technology-
based, internationally competitive manufacturing companies in the
nine-county southwestern Pennsylvania region.
INFORMATION SERVICES:
Working on acquiring information services with a Technology
Reinvestment Program Award(TPA).
AREAS OF INTEREST:
Challenge Grant Program for Technological Innovation is the
largest grant program (grants awarded up to $100,000). Challenge
Grant support is provided for joint research and development
between partners such as colleges or universities and
entrepreneurs, or between companies working together to develop
products and processes. Matching funds required. Additional
support for technology development is available through the Seed
Grant Program (maximum of $35,000), which is focused on proof-of-
concept research and serves as a feeder system to the Challenge
Grant Program. Seed Grants are awarded to small southwestern
Pennsylvania firms to help them transform innovative and
technologically sound ideas into successful products and
processes. Through the Implementation Grant Program, the Center
supports the modernization of manufacturing systems and the
deployment of new manufacturing technologies (maximum of $8,000).
Prototype Grants (maximum of $8,000) are made available to
business and university researchers for prototype development.
The Center also supports the Commonwealth's recycling efforts by
administering the Environmental Technology Research and
Development Fund on behalf of the Department of Commerce and
PENNDot. This program provides grants for developing new
products from recycled materials or improving the processing of
recycled materials (maximum of $100,000).
Through its Challenge Grant Programs, the Center also supports a
regional network of Entrepreneurial Assistance Services which
provide technical and business development services to foster the
growth and development of technology-based enterprises. Support
is also given for Education and Training initiatives to provide
skilled workers for high-performance jobs in new and existing
industries.
HOLDINGS:
Mostly vertical files.
LIMITATIONS:
In order to get a grant you need match (3:1), the match can be
cash and/or in-kind, also need a fairly well-conceived idea of
what you want the grant for, must be of the high-tech variety
(precision tooling or software, for instance), and must be
technically and commercially competitive.
PUBLICATIONS:
Newsletter -- "The Innovator" (3 or 4 times a year), brochures,
general information package, The BRD (Business Resource
Directory).
SOURCES OF FUNDING:
Funded by the state each year.
NUMBER OF STAFF:
Proposals are reviewed by outside volunteers who are technical
and commercial experts. 15 full-time, 3 part-time, no volunteers
(at the Western Pennsylvania center).
FOUNDED:
1982
CLIENTELE:
Primarily manufacturers and technology based businesses, also
university researchers, start-ups or companies with specific
development needs.
GEOGRAPHIC SERVICE AREA:
Western Pennsylvania.
IMPACT ON REGION:
Between 1983-1993, 127 products commercialized and manufacturing
processes implemented, 4,453 jobs created with an annual pay of
$30,500.
In addition to the Ben Franklin Center of Western Pennsylvania,
there are three other Ben Franklin Technology Centers in
Pennsylvania:
Ben Franklin Technology Center
of Central/Northern Pennsylvania
105 Barbara Building II
North University Drive
University Park, PA 16802-1013
814-863-4558
Ben Franklin Technology Center of Southeastern Pennsylvania
University City Science Center
3624 Market Street
Philadelphia, PA 19104
215-895-3103
Ben Franklin Technology Center
North East Tier
Lehigh University
125 Goodman Drive
Bethlehem, PA 18015
215-758-5200
Ben Franklin Partnership
Pennsylvania Dept. of Commerce
362 Forum Building
Harrisburg, PA 17120
ORGANIZATION: The Enterprise Corporation of Pittsburgh
ADDRESS: 4516 Henry Street
Pittsburgh, PA 15213
CONTACT: Thomas N. Canfield, President and CEO
TELEPHONE: 412-578-3481
FAX: 412-682-7076
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A private, non-profit management consulting firm which helps to
launch small businesses or to expand existing businesses. Their
overall goal is job creation in the southwestern Pennsylvania
area.
INFORMATION SERVICES:
The greatest source of information lies with the knowledge and
skills of their staff of business professionals, who have
extensive entrepreneurial and private sector backgrounds.
Additionally, throughout their eleven years of service to the
community, The Enterprise Corporation has prepared an extensive
library of printed materials on numerous topics pertinent to
entrepreneurship, such as business planning, raising money and
marketing. This library has proved to be an extremely valuable
source of information for Enterprise clients.
AREAS OF INTEREST:
1. Software Entrepreneurs' Forum -- a quarterly meeting for
software developers and founders.
2. Entrepreneur's Day -- annual event (every November), their
largest outreach, attracts 800+ perspective entrepreneurs; run
16 sessions on various topics, such as: business plan writing,
home-based businesses, raising money and marketing, taught by
successful entrepreneurs and business professionals.
3. Conference on phenate fund-raising issues every spring.
HOLDINGS:
None.
LIMITATIONS:
Charter limits them to job creation for southwestern Pennsylvania;
however, they have worked with some businesses in Ohio and West
Virginia. Work with people from the idea stage and up.
PUBLICATIONS:
Quarterly newsletter "The Enterprise Journal: News for
Entrepreneurs," a capabilities brochure, and brochures to market
their various programs.
SOURCES OF FUNDING:
Funded by the Ben Franklin Program, Richard King Mellon, and 14
other corporations and foundations. Conducts a phenate campaign
every five years.
NUMBER OF STAFF:
6 full-time, 2 job share, 8-10 paid interns every year recruited
from the Carnegie Mellon University and University of Pittsburgh
graduate business schools, and the University of Pittsburgh Law
School.
FOUNDED:
1983
CLIENTELE:
Majority are start-ups, also work with on-going businesses at
various stages.
GEOGRAPHIC SERVICE AREA:
Primarily southwestern Pennsylvania, occasionally work with
clients from the Tri-state area.
IMPACT ON REGION:
As of May 31, 1994:
* 1,400 clients assisted
* 3,000 jobs created for the region
* $240 million raised by clients
ORGANIZATION: Manufacturing Technology IRC (MANTEC)
ADDRESS: 227 West Market Street
P.O. Box 5046
York, PA 17405
CONTACT: Jack Minnich, Executive Director
TELEPHONE: 717-843-5054 ext. 27
FAX: 717-854-0087
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
MANTEC is a private, non-profit, state supported organization
assisting the manufacturing community in the ten counties of
southcentral Pennsylvania. One of eight Industrial Resource
Centers in the Commonwealth, MANTEC's charter is to
help manufacturers improve their quality and productivity in order
to compete more effectively and profitably in the global
marketplace.
To assist manufacturers in achieving optimum performance and
profitability in their target market(s) through team efforts by
utilizing the IRC resources, other service providers, and
specialized professionals.
INFORMATION SERVICES:
Linked to various services. Use DIALOG primarily.
AREAS OF INTEREST:
1. Advisory Services -- maintain a database of consultants, hire
consultants to work one-on-one with manufacturing firms.
MANTEC doesn't do the consulting, but rather the matching up
of consultants with companies. The goal is to contribute to
improving the quality and productivity of manufacturing firms.
2. Information Services -- through electronic and hard copy
format provide manufacturers with various types of information
(about a new market for a product or information about a
competitor, for example). Looking to expand this service.
3. Regional Initiative -- one consultant works with a group of
companies that have a common need, companies are from the same
region (could be different types of companies) that could all
benefit from the same information, or the companies could all
be in the same industry. MANTEC is trying to do as many of
these initiatives as possible since it allows you to reach
more manufacturers this way.
HOLDINGS:
Small library with printed material and some videos.
LIMITATIONS:
Only work with small to medium-sized manufacturing firms.
Prohibited from any promotional marketing activities.
PUBLICATIONS:
Newsletter, brochure, manufacturing alerts.
SOURCES OF FUNDING:
Primarily from the Pennsylvania Department of Commerce.
NUMBER OF STAFF:
9 full-time, no part-time, no volunteers.
FOUNDED:
1988
CLIENTELE:
Small to medium-sized manufacturers.
GEOGRAPHIC SERVICE AREA:
9 counties in Pennsylvania (Adams, Berks, Cumberland, Dauphin,
Franklin, Fulton, Lancaster, Lebanon, Perry, and York).
IMPACT ON REGION:
Look at jobs created, jobs retained, measurable product
improvements, and measure intangible things (morale of a company,
organizational issues, for example), but cannot document this.
Also, measure the "value-added" to a firm or a particular project
as directed by the state department of commerce. Over time, they
look back and see if any value was added and can then also
determine a dollar value.
RECOMMENDED:
1. Pennsylvania Technical Assistance Program (PENNTAP) - provides
free short- response technical expertise and information to
specific questions or problems.
Penn State University
110 Barbara Building II
810 N. University Drive
University Park, PA 16802-1013
814-865-0427
Northeast Region
P.O. Box PSU
Lehman, PA 18627
717-675-9141
Northwest Region
Penn State Erie
The Behrend College
Station Road
Erie, PA 16563
814-898-6270
Southeast Region
Penn State Great Valley
30 East Swedesford Road
Malvern, PA 19355
215-648-3298
Southwest Region
Penn State
Monroeville Center for Continuing
and Graduate Education
4518 Northern Pike
Monroeville, PA 15146
412-372-4095
2. Ben Franklin Technology Centers - provide financial assistance
for new and emerging product and process development or
improvement projects.
(listing of Ben Franklin Centers found under its own entry)
3. Other Industrial Resource Centers (IRC) - provide technical
and financial assistance for implementing projects to improve
productivity and quality.
Delaware Valley Industrial Resource Center (DVIRC)
12265 Townsend Road
Suite 500
Philadelphia, PA 19154
215-464-8550
The Industrial Modernization Center (IMC)
Farm Complex
Route 5
Box 220-62A
Montoursville, PA 17754
717-368-8361
Manufacturers Resource Center (MRC)
301 Broadway
Bethlehem, PA 18015
215-758-5599
Northeastern Pennsylvania Industrial Resource Center (NEPIRC)
Suite 125
16 Luzerne Avenue
West Pittston, PA 18643
717-654-8966
Northwest Pennsylvania Industrial Resource Center (NWPIRC)
2107 West 12th Street
Erie, PA 16505
814-456-6299
Southwestern Pennsylvania Industrial Resource Center (SPIRC)
One Library Place
Duquesne, PA 15110
412-469-3530
Bioprocessing Resource Center (BRC)
The Pennsylvania State University
519 Wartik Laboratory
University Park, PA 16802
814-863-3650
ORGANIZATION: SEDA-COG
ADDRESS: R.R. 1, Box 372
Lewisburg, PA 17837
CONTACT: Dennis Robinson, Executive Director
TELEPHONE: 717-524-4491
FAX: 717-524-9190
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The SEDA-Council of Governments serves 11 counties in Central
Pennsylvania. Services are offered in the general categories of
economic development, community development, energy conservation,
and transportation. Direct services to private businesses
include development financing, export development assistance,
procurement technical assistance, and the Manufacturers Marketing
Network. Through its Community Resource Center, SEDA-COG offers
community improvement and revitalization services. Working with
area banks, SEDA-COG helped initiate a first-time home buyers
program. The organization also administers housing rehabilitation
programs in several area communities.
INFORMATION SERVICES:
Census information on-line, scan Commerce Business Daily,
Manufacturers Marketing Network, computer programs for export
services and trade leads.
AREAS OF INTEREST:
Direct service to small and medium-sized companies with the
primary objective of creating and retaining jobs; housing and
community development services intended to improve region's
housing stock and infrastructure; transportation services
including rail line preservation and rural transportation
planning; home weatherization for low-income families; and
community revitalization and improvement programs through the
Community Resource Center.
HOLDINGS:
Vertical files.
LIMITATIONS:
Some services dictated by contracts and government program
regulations.
PUBLICATIONS:
Brochures on programs.
SOURCES OF FUNDING:
Local contributions by member counties, state and federal grants,
fees for services, interest in revolving loan funds.
NUMBER OF STAFF:
60 full-time, 3 part-time, advisory committees.
FOUNDED:
The Susquehanna Economic Development Association (SEDA) was
incorporated in 1957. It was designated as a Local Development
District under the federal Appalachian Regional Commission in
1968. Reorganization occurred in 1972 and the organization
officially became the SEDA-Council of Governments.
CLIENTELE:
Counties, communities, private companies, low-income individuals
who qualify for home weatherization services.
GEOGRAPHIC SERVICE AREA:
11 counties in central Pennsylvania.
IMPACT ON REGION:
Each program has a required performance-based system which
monitors its impact.Also undertake their own impact study.
ORGANIZATION: Southwestern Pennsylvania Industrial Resource
Center (SPIRC)
ADDRESS: Business Innovation Center
One Library Place
Duquesne, PA 15110-1382
CONTACT: Howard E. Noll, Director of Business Development
TELEPHONE: 800-444-2504
412-469-3530
FAX: 412-469-3539
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
SPIRC is a private, non-profit consulting organization providing
management and technical support to small and medium-sized
manufacturing companies.
GOAL: To improve the competitive performance of southwestern
Pennsylvania manufacturers and, in turn, strengthen the regional
economy.
OBJECTIVE: Offer comprehensive services and support programs to
assist companies with the implementation of modern manufacturing
techniques, technologies and philosophies. SPIRC provides
practical solutions to help manufacturers reduce costs while
improving quality and productivity.
INFORMATION SERVICES:
Manufacturing databases, defense contractors database, private
consultant database (a computerized inventory of 250
professional service providers skilled in helping smaller
manufacturers).
AREAS OF INTEREST:
Youth Apprenticeship; International Marketing; Defense
Conversion; Financial
HOLDINGS:
N/A
LIMITATIONS:
Existing manufacturers with less than 500 employees, within a 13
county region.
PUBLICATIONS:
Brochures.
SOURCES OF FUNDING:
Federal funding from NIST, state funds from the Department of
Commerce, fee income, private funds from foundations.
NUMBER OF STAFF:
22 full-time, 4 part-time.
FOUNDED:
1988
CLIENTELE:
Existing manufacturers under 500 employees.
GEOGRAPHIC SERVICE AREA:
13 counties, southwestern Pennsylvania.
IMPACT ON REGION:
Over 600 companies assisted, continuous value added, do not count
jobs created.
ORGANIZATION: Rhode Island SBDC
ADDRESS: Bryant College
1150 Douglas Pike
Smithfield, RI 02917-1284
CONTACT: Douglas Jobling, Director
TELEPHONE: 401-232-6111
FAX: 401-232-6319 or 401-232-6416
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The mission of the Rhode Island Small Business Development Center
is to promote entrepreneurship and strengthen small businesses in
Rhode Island by providing a broad-based system of consulting and
educational services. These services are provided by involving a
large variety of experts in various business disciplines and are
offered in a high quality yet efficient manner.
The primary targets of RISBDC services are existing businesses.
Certain specific services (notably educational programs) are
offered to start-up businesses.
The Rhode Island Small Business Development Center serves as a
focal point for the coordination of federal, state, local,
academic, and private resources to aid small businesses and to
promote economic development. The RISBDC is committed to
concentrating resources on direct delivery of services to small
businesses.
INFORMATION SERVICES:
Setting up a connection to a research network run by the
Association of SBDC in Albany-a database system available via
modem or mail.
AREAS OF INTEREST:
One-on-one consulting and training programs with small
businesses. Interested in marketing, financing, innovation and
entrepreneurship training, general business management.
HOLDINGS:
N/A
LIMITATIONS:
Prohibited from sharing information about a client with others.
Confidentiality is their biggest issue.
PUBLICATIONS:
Brochures for seminars, publish Business Plan Guide, Cash Flow
Guide, Market Plan Guide, Financial Resources Directory - lists
all lenders in the area.
SOURCES OF FUNDING:
By the federal government through the SBA with matching funds
from Bryant College and some funds from the state of Rhode
Island.
NUMBER OF STAFF:
Network of 5 centers in the state.
FOUNDED:
1982 at Bryant College.
CLIENTELE:
Established businesses.
GEOGRAPHIC SERVICE AREA:
Rhode Island.
IMPACT ON REGION:
Have had impact studies done (track number of jobs created,
number of tax dollars returned to state and federal government
for programs) internally for the SBA. Must assist a certain
number of businesses every year and do a certain number of
training programs every year.
ORGANIZATION: JEDA (Jobs-Economic Development Authority)
ADDRESS: 1201 Main Street
Suite 1750
Columbia, SC 29201
CONTACT: Elliott E. Franks,III
TELEPHONE: 803-737-0079
FAX: 803-737-0016
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A legislatively created organization by the general assembly of
South Carolina to provide alternative sources of capital for
small and middle market business through lending programs (not
designed to be in competition with the banking community). JEDA
is a private-public partnership.
INFORMATION SERVICES:
None, other than talking with a potential borrower to get a sense
of the proposed venture.
AREAS OF INTEREST:
Economic development seminars, programs that the entrepreneur
needs to equip him/herself with.
HOLDINGS:
N/A
LIMITATIONS:
Certain programs are restricted to small cities and rural areas
of the state.
PUBLICATIONS:
Program brochure.
SOURCES OF FUNDING:
Will be independent starting on July 1, 1994.
NUMBER OF STAFF:
16 full-time, 2 students, no volunteers.
FOUNDED:
1983
CLIENTELE:
Range from entrepreneurs up to bigger business ventures. Large
bulk of business has traditionally come from white males, some
females. Have started to see more African-Americans in business.
GEOGRAPHIC SERVICE AREA:
South Carolina.
IMPACT ON REGION:
Look at jobs created or retained and use a formula by the state
tax commission. Also, 2 years ago, in direct lending did $6.4
million in loans and loan guarantees, leveraging an additional
$67 million in lending.
ORGANIZATION: High Plains Center for Technology
ADDRESS: South Dakota School of Mines and Technology
SDSM & T - MI 334
501 E. St. Joseph's Street
Rapid City, SD 57701
CONTACT: Thomas S. Arneson, Director
TELEPHONE: 605-394-6732
800-227-0063
FAX: 605-394-5177 (file server fax, need cover)
E-MAIL: tarneson@silver.sdsmt.edu
DESCRIPTION OF ORGANIZATION:
To provide electronic access to information, technologies,
business and technical assistance for manufacturers in the state
of South Dakota and the High Plains region.
The mission of the High Plains Center for Technology is to assist
new and expanding business become more profitable by connecting
them to as many resources, (technologies, expertise, information,
manufacturing capacity or customers) as they need.
INFORMATION SERVICES:
Variety of technical database on a CD-ROM fileserver (OSHA
Regulations, CCInfo Disc, Canadian OSHA regs), Thomas Register,
First Search (just cancelled CARL), patent depository, do patent
searches, developing a Business to Business feature so companies
can contact each other electronically, EPA VISITT, BuySmart!!,
South Dakota Manufacturers and Processors Directory, Rural
Resource Databank, METADEX, Computer Select.
AREAS OF INTEREST:
The Center has hosted two statewide continuing professional
development workshops, an Intellectual Property Rights symposium
and a Conference on Rapid Prototyping, have an interactive tv
network, have 5 more seminars planned, are a TRP recipient.
Developed an information system called The High Plains Center
Network for Business and Industry (HPCNet); expanded the capacity
at the SDSM & T to provide computer services, expanded the
capacity of the Computer Integrated Manufacturing Lab, the
Advanced Composites Materials Lab, the Engineering and Mining
Experiment Station, expanded the capacity of USD's Business
School in the area of entrepreneurial and business curriculum
that has enabled them to improve educational and business
services and expanded their computer network capabilities.
The High Plains Center serves as a connection point between
technical experts and facilities and private sector clients
seeking their services.
* Centers for Innovation, Technology & Enterprise
* Technical Assistance Partnerships
* Small Business Development Center
* Procurement Technical Assistance Center
* Native American Economic Development Project
* Capital Ownership, Development & Assistance
* Manufacturing Services
* Analytical Services
* Materials Assistance
* NASA's MidContinent Regional Technology Transfer Center
HOLDINGS:
University has videos, participant of OCLC.
LIMITATIONS:
None.
PUBLICATIONS:
Brochure, marketing brochure, newsletter is in the planning
stages.
SOURCES OF FUNDING:
Start-up grant from the state, linkage to sources of financing
and R&D grants.
NUMBER OF STAFF:
3 full-time, 3 graduate students, contract with 3 full-time
professionals, utilize professors on campus.
FOUNDED:
1992
CLIENTELE:
1. Economic development professionals in the state
2. Statewide organizations and associations
3. Individual companies (jewelry, electronics, computer
companies)
Target marketers and manufacturers.
GEOGRAPHIC SERVICE AREA:
South Dakota (will expand in 18 months).
IMPACT ON REGION:
The number of research projects done, products developed, dollar
value of products developed, number of referrals for assistance,
number of participants in training seminars, evaluation of
seminars.
ORGANIZATION: The Public Library of Nashville and Davidson
County
ADDRESS: 225 Polk Avenue
Nashville, TN 37203
CONTACT: Ron Perry, Business Librarian
TELEPHONE: 615-862-5842
FAX: 615-862-5849
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
A public library.
INFORMATION SERVICES:
DIALOG
AREAS OF INTEREST:
Foundation Center; Government Depository.
HOLDINGS:
Videos - 60; Audio tapes - 100; CD-ROM - Compact Disclosure, NESE
(National Economic, Social and Educational), NTDB (National Trade
Data Bank), Prophone.
LIMITATIONS:
None.
PUBLICATIONS:
Quarterly newsletter.
SOURCES OF FUNDING:
State and local government.
NUMBER OF STAFF:
4 full-time, 1 part-time.
FOUNDED:
1931
CLIENTELE:
General public.
GEOGRAPHIC SERVICE AREA:
Nashville-Davidson MSA.
IMPACT ON REGION:
Population served:
Nashville-Davidson 519,300
Nashville MSA 1,031,100
Requests (1993): 57,189
ORGANIZATION: Collin County SBDC
ADDRESS: 4800 Preston Park Blvd.
Box 15
Plano, TX 75093
CONTACT: Chris Jones
TELEPHONE: 214-985-3770
FAX: 214-985-3775
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The SBDC is a professional management counseling/training service
funded by Collin County Community College and the U.S. Small
Business Administration. The SBDC is designed to provide
potential and existing businesses in Collin County with the
practical assistance needed to survive, grow, and prosper.
INFORMATION SERVICES:
The SBDC has access to a wide range of information for business
success. We can provide businesses with information concerning
contracting with government, international trade, intellectual
property protection and technology transfer. Also, with the help
of SBDC resource partners, clients can tap into information
contained within several on-line databases to gain a competitive
edge.
AREAS OF INTEREST:
Individual counseling is offered in such areas as new business
feasibility and start-up, business plan preparation, financial
management, and general management strategies for small
businesses engaged in retail, service, manufacturing, and
wholesale industries. Counseling is free and is provided through
one-on-one and group sessions.
The SBDC offers free and low cost workshops, seminars and courses
geared to the needs of small businesses. Utilizing qualified
professionals recruited from the business world, the SBDC
provides hands-on, expert instruction on varied business topics,
such as introductory topics for those planning to start a
business or more advanced topics aimed at the experienced small
business owner.
HOLDINGS:
The SBDC Resource Center contains books, news articles, videos,
periodicals, and SBA publications. CD-ROM capabilities will be
available by the Fall of 1994.
LIMITATIONS:
Individuals and business requesting SBDC services must be
established as for-profit organizations.
PUBLICATIONS:
Contact the SBDC to receive a brochure or a current course
schedule.
SOURCES OF FUNDING:
U.S. Small Business Administration, Collin County Community
College, and the State of Texas.
NUMBER OF STAFF:
2 full-time, 2 part-time, numerous volunteers.
FOUNDED:
1988
CLIENTELE:
About 80% of clients represent start-up businesses. The
remaining 20% are owners of existing businesses.
GEOGRAPHIC SERVICE AREA:
The Collin County SBDC is part of a consortia that serves 49
counties in North Texas. Our services are primarily aimed toward
small businesses in Collin County.
IMPACT ON REGION:
From October 1992-September 1993, the SBDC provided counseling
for 602 individuals and training for 466.
ORGANIZATION: Dallas -- SBDC
ADDRESS: 1402 Corinth Street
Dallas, TX 75215
CONTACT: Al Salgado, Director
TELEPHONE: 214-565-5850
FAX: 214-565-5857
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Provide free business counseling and business training to small
businesses.
INFORMATION SERVICES:
DIALOG, some of the TELTECH services, Commerce Business Daily
online, a government procurement search database, TINS, Knowledge
Express, Mid-Atlantic TTC.
AREAS OF INTEREST:
1. Program with the city of Dallas to provide loan document
assistance to minority city vendors. The center facilitates
the process of applying for loans or in obtaining other sources
of funding.
2. Another program with the city is to provide business counseling
and business training to 5 business incubators. Do some
counseling and business training at satellite locations (banks,
depts. of commerce).
HOLDINGS:
Wide range of CD-ROMs, have a Business Information library with
printed material and videos, have a downlink capability for
teleconferences.
LIMITATIONS:
None.
PUBLICATIONS:
Publish training schedule and brochures.
SOURCES OF FUNDING:
SBA, state of Texas, Dallas County Community College District,
city of Dallas, and some private sector support.
NUMBER OF STAFF:
8 full-time, 6 part-time, 8 volunteers.
FOUNDED:
1986
CLIENTELE:
40% pre-venture, rest are start-up (first year businesses), on-
going and existing businesses.
GEOGRAPHIC SERVICE AREA:
Dallas County.
IMPACT ON REGION:
Recently changed the way they measure their impact. Now look at
the number of jobs created, sales revenue increased, jobs
retained, amounts financed.
ORGANIZATION: Heart of Texas Business Resource Center & McLennan
Community College SBDC
ADDRESS: 4601 N. 19th
Waco, TX 76708
CONTACT: Lu Billings, Director
TELEPHONE: 817-750-3600
FAX: 817-750-3620
E-MAIL: Not at the moment, will be connected to Internet.
DESCRIPTION OF ORGANIZATION:
To assist small business in their start-up and to provide
assistance for them to prosper and grow.
INFORMATION SERVICES:
Have a new Business Information Center (computers, WP,
QuattroPro, desktop publishing), modems, and access to bulletin
boards.
AREAS OF INTEREST:
There are several programs under the umbrella organization, the
Business Resource Center (which is a one-stop shop for small
business owners). Each offer a whole array of classes (effective
management, procurement, home based business, import business)
1. SBDC
2. Export/Import Assistance Center
3. Business Information Center
4. SCORE
5. Small Business Incubator
HOLDINGS:
Resource library houses VCR's and videos on a range of topics,
have a collection of books on small business which can be checked
out, SBA publications.
LIMITATIONS:
Must be a small business.
PUBLICATIONS:
Publish an annual update, brochures on all the different centers
and programs.
SOURCES OF FUNDING:
Grant from the SBA matched by McLennan County Community College.
The Business Information Center is funded through a grant from
the Southwestern Bell Foundation and the Incubator is community
supported.
NUMBER OF STAFF:
7 full-time, 2 part-time, SCORE members (25), 15-member board of
directors, local business people volunteer as well.
FOUNDED:
June 1988
CLIENTELE:
40% start-up, 60% on-going or already in business.
GEOGRAPHIC SERVICE AREA:
All of McLennan County, Bosque County, Bell, Falls, Hill, and
Coryell Counties.
IMPACT ON REGION:
Track the number of hours spent on counseling with a client,
number of hours of training provided to small businesses. Track
the number of full-time, part-time employees that each business
has. Number of new businesses started, number of small businesses
retained.
ORGANIZATION: International Business Center SBDC
ADDRESS: P.O. Box 580299
Dallas, TX 75258
CONTACT: Beth Huddleston, Director
TELEPHONE: 214-747-1300
FAX: 214-748-5774
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
To assist small businesses enter the field of international trade
through counseling and training programs.
INFORMATION SERVICES:
National Trade Databank, some online services.
AREAS OF INTEREST:
Primarily international trade. Offer an Export Certification
Program and an Import Certification Program twice each year.
Offer monthly seminars on "How to Export," and "How to Import,"
cultural briefings on various countries every month, and other
specialty seminars depending on the need.
HOLDINGS:
National Trade Databank is on a CD-ROM system, produced own video
-- "Mexico Business Briefing," and "Exporting: Is it for You" is
in production, also have other videos.
LIMITATIONS:
Work primarily with small business but will assist anyone.
PUBLICATIONS:
Quarterly newsletter "International Trade World," brochures on
seminars.
SOURCES OF FUNDING:
Partially funded by the SBA, and the rest from the Dallas County
Community College District.
NUMBER OF STAFF:
4 full-time, 2 part-time, 5 volunteers.
FOUNDED:
October 1988
CLIENTELE:
Small businesses in the north Texas region that are new-to-export
or beginners in export.
GEOGRAPHIC SERVICE AREA:
49 counties of northeast Texas.
IMPACT ON REGION:
Last impact study done in June of 1991. Surveyed clients and
found they increased exports in region by $50 million.
ORGANIZATION: Trinity Valley Community College -- SBDC
ADDRESS: 500 S. Prairieville
Athens, TX 75751
CONTACT: Judy Loden, Director
TELEPHONE: 903-675-7403
FAX: 903-675-5199
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
To assist small business in a 5 county region through free
counseling, seminars, workshops and in providing information.
INFORMATION SERVICES:
Provide more one-on-one counseling than information services.
Texas Marketplace -- through the Texas Dept. of Commerce, trade
leads, government contract leads, bulletin boards to match
inventors with manufacturers.
AREAS OF INTEREST:
Financing, loan packaging, and through Texas A & M provide
technical assistance to clients.
HOLDINGS:
Videos, will be adding CD-ROMs.
LIMITATIONS:
Have to be or want to be a small business (500 employees or
less).
PUBLICATIONS:
Publish 60 page "How to Start a Business" manual for various
towns, distribute information from the IRS, SBA, and the Texas
Department of Commerce.
SOURCES OF FUNDING:
Half by the SBA and the other half by Trinity Valley Community
College.
NUMBER OF STAFF:
2 full-time, 2 part-time counselors, 5 volunteers.
FOUNDED:
1987
CLIENTELE:
40% start-up, 60% on-going.
GEOGRAPHIC SERVICE AREA:
5 county region in east Texas.
IMPACT ON REGION:
Track the number of hours spent with a client, the number of
clients, the number of jobs created, and number of loans they've
helped clients get.
ORGANIZATION: SBDC George Mason University
ADDRESS: 4260 Chain Bridge Road
Suite A1
Fairfax, VA 22030
CONTACT: Michael Kehoe
TELEPHONE: 703-993-2130
FAX: 703-993-2126
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
The SBDC, affiliated with George Mason University, provides
consulting, training and information services to N. Virginia
(Arlington, Alexandria, Falls Church, Leesburg, Fairfax).
INFORMATION SERVICES:
Small collection of business development material (directories,
newsletters, periodicals, industry guides -- "Entreguides," house
about 1,000 publications. Use the main university library for
CD-ROM and database searches (mostly ABI/Inform, ERIC, scan
Washington consortium holdings).
AREAS OF INTEREST:
Programs for pre-start-ups, planning, licensing -- called
SmartStart, also have Legal Start, training services related to
these topics on a more intensive level (8 week course on business
plan development), electronic bid matching services, Commerce
Business Daily (CBD) -- online service, sponsor a women's
networking program with the SBA.
HOLDINGS:
National Trade Databank (NTDB), some census files, will be
getting more CD-ROMs on a jukebox system (still identifying the
CD's, but will definitely have NTDB, ABI/Inform).
LIMITATIONS:
No check-out, no evening or weekend hours. Have to be serious
about starting a business or already in business to use their
consulting services.
PUBLICATIONS:
Press Kit (package of information contains brochure, newsletter,
training calendar).
SOURCES OF FUNDING:
George Mason University, SBA, Defense Logistics Agency, city of
Fairfax, Loudoun County, generate some of their own revenue,
private sector fund raising.
NUMBER OF STAFF:
14 full-time equivalents, 8 full-time, 15-20 part-time, 100
volunteers (50 of which are very active).
FOUNDED:
1986
CLIENTELE:
Have worked with 2,500 individuals and companies through training
and consulting. About 55% had not gone into business yet,
approximately 45% were already in business, and of the 45% in
business, about half did under $100,000 in revenue, the other half
did $600,000.
GEOGRAPHIC SERVICE AREA:
Alexandria, Arlington, Fairfax City, Loudoun County, Falls
Church and Leesburg.
IMPACT ON REGION:
Measure the success of their clients and try to gauge what their
impact was on them. Track jobs, sales, investment, companies
started, jobs saved and jobs stabilized.
Measure satisfaction in 5 key areas:
(Questions asked in exit interviews)
1. How helpful was the staff?
2. How courteous was the counselor?
3. Was your counselor understanding of your business situation?
4. Counselor's general level of knowledge related to his subject.
5. How satisfied were you with the time it took to get an
appointment?
In addition, Would you recommend the center? How satisfied were
you with the center?
ORGANIZATION: Wayne Brown Institute
ADDRESS: P.O. Box 2135
Salt Lake City, UT 84110-2135
CONTACT: Brad Bertoch, President
TELEPHONE: 801-595-1141
FAX: 801-595-1181
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Mission: To assist worthy early stage technology based companies
raise equity capital for the purpose of creating new wealth, jobs
and tax base.
INFORMATION SERVICES:
Maintain database of early stage technology based companies in
Utah, database of investors, and wealthy individuals in the
state.
AREAS OF INTEREST:
Business Plan Review Program, Corporate Development Program
(Mentoring Service), Utah Venture Capital Conference, consultants
to the Arizona Venure Capital Conference, and the proposed Los
Angeles Technology Forum.
HOLDINGS:
Videos (shot "How to Raise Venture Capital" - contains interviews
with top venture capitalists in the country).
LIMITATIONS:
Work almost exclusively with technology based companies that have
the potential for extremely rapid growth (for example, $50-$100
million in sales within 7-10 years).
PUBLICATIONS:
Publish guidelines for business plans, various conference
materials, handout material describing the Institute and its
programs, produce videos that talk about the Institute, and how
to raise equity capital.
SOURCES OF FUNDING:
Mostly from the private sector (big corporations, service
providers, utilities), some state and local government money,
some fees from programs.
NUMBER OF STAFF:
1 full-time, 1 part-time, employ consultants as needed.
FOUNDED:
1983
CLIENTELE:
High-tech companies and their constituencies. True client is the
investment community.
GEOGRAPHIC SERVICE AREA:
Primarily Utah, but have done projects all over the world.
IMPACT ON REGION:
Uses independent party to survey clients and obtain the following
information: the amount of money raised; where the money was
raised; assistance provided by the Institute; and number of jobs
created. The Institute has helped over 30 companies raise over $45
million dollars, creating in excess of 1,000 jobs since its
founding in 1983.
RECOMMENDED:
1. Center for Entrepreneurial Leadership at the Kauffman
Foundation
Contact: Jana Matthews or Ray Smilor
2. IC2 (Institute for Creativity and Capital) Institute, Austin,
Texas.
Contact: Laura Kilcrease or David Gerhardt (Texas Capital
Network)
Director: Dr. George Kozmetsky
3. National Business Incubator Association (NBIA) in Athens, Ohio
ORGANIZATION: Export Assistance Center of Washington
PNEAP (Pacific Northwest Export Assistance Project)
Division
ADDRESS: 2001 6th Avenue
Suite 2100
Seattle, WA 98121
CONTACT: Bernard L. Murray
TELEPHONE: 206-464-7123
FAX: 206-587-4224
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
One-stop shop for exporters - especially value added manufactured
products.
INFORMATION SERVICES:
NTDB, Washington Market Place, international trading networks
with 10 countries.
AREAS OF INTEREST:
FTA Duty Assistance provided, ISO 9000 training provided.
HOLDINGS:
N/A
LIMITATIONS:
Clients in excess of funding must pay fees.
PUBLICATIONS:
None.
SOURCES OF FUNDING:
Washington state.
NUMBER OF STAFF:
4 full-time, 2 part-time, 2 volunteers.
FOUNDED:
1991
CLIENTELE:
3 year minimum.
GEOGRAPHIC SERVICE AREA:
Washington state. Idaho, Montana, Oregon - if fees are provided.
IMPACT ON REGION:
Jobs created - 160+; businesses assisted - 40 (30 on a 3 year
contract); objectives are long-term contracts and security of
employment plus business expansion, combined with growth of
business and employment.
ORGANIZATION: Office of Economic Development
ADDRESS: Municipal Building, Room 330
600 Fourth Avenue
Seattle, WA 98104
CONTACT: Carol Dickinson, Director
TELEPHONE: 206-684-8090
FAX: 206-684-0379
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
MISSION: To use the powers of City government to support a
healthy, diversified economic base and to bring economic
opportunities to all Seattle's citizens -- especially its most
disadvantaged. To take these actions in partnership with private
sector firms, community based organizations, and other public
sector institutions wherever possible.
GOALS: Specific goals for an economic development function
devoted to expanding economic opportunities are as follows:
1. Strengthen the Economic Base and the Business Climate:
Support the creation and retention of livable wage jobs in
Seattle and the surrounding region and support a healthy
and diversified regional economy.
2. Support Employment Opportunities: Ensure that Seattle's
residents have the needed skills and opportunities to
participate in the job market and to obtain and retain
livable wage jobs.
3. Support Community-Based Economic Development: To assist in
the development and on-going support of community-based
organizations dedicated to neighborhood revitalization.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
The City has several ways in which it is addressing the issue of
access to capital and technical assistance for Seattle
businesses.
1. Seattle Small Business Lenders Association Program Support
- The City participates with Seattle's major banks in
funding the staffing for the program which targets working
capital loans generally under $50,000, to businesses
located in the Central Area, Southeast Seattle, and in the
International District. The SSBLA Program can be reached by
calling 206-764-5375.
2. City Loans as part of SSBLA - Also, as part of the City's
involvement with the SSBLA Program, the City has the
ability to make loans for purposes other than working
capital. Specifically, the City has authority to lend up to
$85,000 for the following types of target area (i.e.
Central Area, Southeast and International District)
projects:
1. Commercial real estate
2. Mixed use real estate
3. Small contractor financing
4. Franchise acquisition
5. Micro enterprise development
3. SBA Loan Packaging Support - The City funds Evergreen
Community Development Association to work with businesses
located anywhere in Seattle who are attempting to obtain
financing through SBA's 7(a) Bank Loan Guaranty Program or
through SBA's 504 Program. Information on SBA loans and
the loan packaging service can be obtained by calling
Evergreen CDA at 206-622-3731.
4. Entrepreneurship Training - The City also supports programs
which provide training in business basics including
sessions on how to develop a business plan and loan
proposal. These programs can be reached by calling:
Black Dollar Days Task Force 206-323-4212
Employment Opportunities Center 206-725-8200
HOLDINGS:
Mostly vertical files.
LIMITATIONS:
Staffing, budget and time constraints.
PUBLICATIONS:
Brochures on different finance programs.
SOURCES OF FUNDING:
Federal grants and community development block grants (office has
an operating budget of $600,000-$700,000).
NUMBER OF STAFF:
8 full-time, no part-time, no volunteers.
FOUNDED:
1993
CLIENTELE:
Varies -- for financial programs mostly start-ups and young
companies or undercapitalized companies. Also work with chamber
groups.
GEOGRAPHIC SERVICE AREA:
Seattle.
IMPACT ON REGION:
Have not set up a measurement system as of yet.
ORGANIZATION: Seattle Public Library
ADDRESS: 1000 4th Avenue
Seattle, WA 98104-1193
CONTACT: Anne Thatcher, Business & Technology
TELEPHONE: 206-386-4655
FAX: 206-386-4634
E-MAIL: annet@spl.lib.wa.us
DESCRIPTION OF ORGANIZATION:
A public library with many services geared towards the business
and technology communities. Serve clients by phone, fax, in
person, through teaching, and through verbal and written
presentations given to the community. Emphasize small business
development and international trade (especially Pacific Rim
international trade). Place a high premium on effective service,
and the constant exploring of the most effective delivery of
information via technology. Provide equipment and services to
handicapped individuals, diverse ethnic communities, new
immigrants, and the disenfranchised.
INFORMATION SERVICES:
Have a number of electronic products in the downtown library and
22 neighboring libraries. Personal computers in multiple sites,
access to Infotrac indexes, all have access to Internet (dial-in,
too) and provide gateways to a number of resources via Internet
including the Library of Congress, Seattle Community Network
(good listing of business information), King County Library
System, University of Washington Library System, White House
News, Weather Information, UnCover, etc.
Within the Business Department, have 4 public work stations with
the following electronic access tools:
* PC Sig Shareware
* American Business Disc
* Dun & Bradstreet Business Locator
* Harris Manufacturers Directory
* Journal of Commerce Import/Export Register
* CASSIS patent and trademark searching CD-ROM
* National Trade Databank
* Compact Disclosure
* Wilson BusinessDisc
Also provide at electronic work stations: small business
development software packages such as:
* business planning tools
* spreadsheet and accounting programs for small businesses
* resume builders
In addition, have two search stations for librarians for more
online searching of databases (mostly use DIALOG and Datatimes).
Also have NewsBank - CD-ROM coverage of Seattle Times (full text
searching and coverage).
Online catalog offers community contacts and community events
calendar (have about 3,500 community organizations on this
electronic database, providing local information by Seattle
Community Network.
Dial-in access to all resources is a major part of their users'
access to the library. People are really using this capability
(25,000 dial-ins a month).
AREAS OF INTEREST:
1. International Trade: lead member of Pacific Rim Business
Information Service, with large collection and service
emphasis on providing business support to Washington State
import/export businesses (1-800-348-5669). Also,
collection and services, re: trade with Europe, Canada,
Latin America, Russia, CIS, Vietnam.
2. Small Business: do monthly small business resource program
in the community in conjunction with the SBA and SCORE with
the library's resources, at SBA/SCORE day-long workshop for
entrepreneurs.
3. Business and Economic Development: meet with business
groups, city agencies, associations in international trade,
engineering, economic development areas, environmental,
management, compliance and purchasing areas.
4. New initiatives in the works to emphasize small business
and economic development:
* To work closely with the Mayor's Taskforce on Small Business
to improve citizen's access to the city's resources
available to small business.
* Applied for a local grant ("Community Data Link"). Will
emphasize community planning, small business and economic
development (to be set up in 2 libraries and 2 neighboring
community center sites -- will start in mid-'95 if
approved).
* Applied for a federal grant (NTIA grant) for increased
electronic access at the grass roots level.
HOLDINGS:
Beyond extensive circulating and reference collections, CD-ROMs,
videos, company and industry directories, updated services on tax
personnel, financial business issues, standards (ANSI, ASTM, some
ISO).
LIMITATIONS:
De facto limitation that no cost be passed on to their users -
limit their delivery of search results and refer them to other
ways of getting to the information by paying for it.
Also, it's their mission to serve the citizens of Seattle but
receive calls from all over the country. For calls from outside
their service area, refer callers back to their local library.
PUBLICATIONS:
Brochures about various programs (for example, local business
directories, biotechnology industry, patent and trademark
searching, Pacific Rim resources, NAFTA agreement). Pacific Rim
bibliography (full holdings) and selective bibliographies in
other subjects.
SOURCES OF FUNDING:
Primarily by the city budget (tax base) with some additional gift
monies received through corporate grants, gift donations, and
federal and state library grants.
NUMBER OF STAFF:
Department - 14 full-time, 4 part-time, about 8 volunteers.
Library - 400 full-time, about 300-400 volunteers.
FOUNDED:
1891
CLIENTELE:
Within small business department: 30% start-up, 50% on-going
businesses, 20% visitors; entire department: 40% job seekers, 30%
students, 30% start-ups/on-going.
GEOGRAPHIC SERVICE AREA:
Seattle proper (technically includes King County).
IMPACT ON REGION:
Track number of phone calls received -- number of callers
(average 850 per day) not number of questions, access to their
online catalog (25,000 dial-ins a month), track in-house use of
reference materials, circulation, use of equipment and resources,
use of work stations. Will install a gopher that will allow them
to track individual destinations searched.
ORGANIZATION: Seattle Vocational Institute
ADDRESS: 315 22nd Avenue S.
Seattle, WA 98144
CONTACT: Leroy Drake
TELEPHONE: 206-587-4950
FAX: 206-587-4967
E-MAIL: Yes
DESCRIPTION OF ORGANIZATION:
MISSION: To provide basic skills, vocational and work force
training opportunity to the culturally diverse, economically and
educationally underserved population in the inner-city achieve,
through competitive based, open-entry, short-term programs that
lead to jobs for the future, personal achievement and educational
advancement. Members of the Seattle Community College district
institute are responsive to the needs of students and community
and collaborates with other members of the district, business,
labor, government, and community groups.
INFORMATION SERVICES:
Employment Security Co-Location Center -- access lists jobs
across the state via computer.
AREAS OF INTEREST:
Vocational training, adult basic education, GED preparation,
English as a second language, medical office administration
classes, acute care nursing assistance program, medical
assistance program, medical transcription program, dental
assistance, career counseling, financial aid, on-site child care,
jobs placement assistance, word processing/office administration.
HOLDINGS:
Some instructors may use videos in their classes.
LIMITATIONS:
Must be at least 16 years old, entrance requirements for
programs, must take an assessments test.
PUBLICATIONS:
Brochures on all programs.
SOURCES OF FUNDING:
By the state (through State Board of Seattle Technical and
Community Colleges).
NUMBER OF STAFF:
Approximately 20 full-time, 20 part-time, 4-5 volunteers.
FOUNDED:
1987 as the Washington Institute of Applied Technology (WIAT),
became the Seattle Vocational Institute in July of 1991.
CLIENTELE:
Average age of students is 29, 90% are low-income, 65% are
female, and 77% ethnic.
GEOGRAPHIC SERVICE AREA:
Seattle/King County area.
IMPACT ON REGION:
Measure by FTE students (full time equivalents). Currently have
692 fte students.
ORGANIZATION: Small Business Administration-- Seattle District
Office
ADDRESS: 915 2nd Avenue
Room 1792
Seattle, WA 98174
CONTACT: Darlene Robbins, Business Information Center Manager
TELEPHONE: 206-220-6527
FAX: 206-220-6570
E-MAIL: score55@aol.com; connected to ESKIMO NORTH (file
transfer capability)
DESCRIPTION OF ORGANIZATION:
The SBA's Business Information Center (BIC) mission is to guide
prospective and present small business owners and managers in the
research and preparation of workable business plans, a key
component to small business success. The BIC is distinctive in
offering a reference library, computer and video facilities and
knowledgeable business counselors all in one place.
The BIC is designed specifically to focus clients' energies on
researching, drafting, and completing a meaningful business plan.
While the goal is to be a self-help center, the BIC stresses an
integrated approach. This allows the BIC to see clients through
the entire process.
INFORMATION SERVICES:
America Online, Internet (through their connection with Seattle
Public Library), can get into LC, Seattle Public Library Online,
access to SBA Online, access to NASA database (NASA Far West
Regional Technology Transfer Center Network) on technology
transfer for the state of Washington, bulletin board (is an
electronic library -- have actual text on about 300 different
books/materials relating to small business, US-Japan Infoshare
(online service to educate people about arts & entertainment,
culture, can connect to University of Washington library, CORE II
- a computer survey program to test export readiness, access to
numerous bulletin boards.
AREAS OF INTEREST:
The Business Information Center is set up for those who wish to
do research on their own. The Center doesn't do research for
people -- they lead them to the materials and necessary
resources, SBA conducts workshops and counseling sessions; BIC
does some presentations.
HOLDINGS:
Videos, CD-ROMs, electronic business plan templates (can purchase
through SCORE), National Trade Databank, computer applications in
their lab all focus on small business, books related to small
business, Small Business Advisor (focuses on legal aspects).
LIMITATIONS:
None.
PUBLICATIONS:
Brochures.
SOURCES OF FUNDING:
Funded through SBA's district office, receive contributions from
private sector as well (for example, computers and software).
NUMBER OF STAFF:
1 full-time, interns, and volunteers (SCORE members).
FOUNDED:
1991
CLIENTELE:
Start-up and on-going, 100% small business focused.
GEOGRAPHIC SERVICE AREA:
Washington state, although can counsel to anyone in the world
through e-mail.
IMPACT ON REGION:
Based on number of people served. Difficult to track without a
staff. The concept of a Business Information Center is being
replicated by SBA in major cities nationwide, and as of this
publication, there are ten in the United States.
ORGANIZATION: Urban Enterprise Center (UEC), a special program
of the Greater Seattle Chamber of Commerce.
ADDRESS: 1301 Fifth Avenue, Suite 2400
Seattle, WA 98101
CONTACT: Herman L. McKinney, Executive Director
TELEPHONE: 206-389-7231
FAX: 206-389-7288
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Working to create economic opportunities that will lead to jobs
for those who live in the inner city community and to prevent
Seattle from facing an urban crisis economically.
INFORMATION SERVICES:
N/A
AREAS OF INTEREST:
1. Venture capital project
2. Business technical assistance program
3. Education and training partnership
4. Intervention program on social, academic, and employability
skills
5. Science summer camp for inner city youth stressing math,
science, and computer skills
6. Job creation
HOLDINGS:
N/A
LIMITATIONS:
Stressing the inner city communities.
PUBLICATIONS:
N/A
SOURCES OF FUNDING:
Public and private.
NUMBER OF STAFF:
Executive Director - full-time, two staff assistants - part-time,
one non-paid intern.
FOUNDED:
March 1993
CLIENTELE:
Business (medium/small), vocational/community colleges, low
income community.
GEOGRAPHIC SERVICE AREA:
Seattle/King County.
IMPACT ON REGION:
The Greater Seattle Chamber of Commerce Urban Enterprise Center
will help drive the economic revitalization of this area by
assisting in the creation of jobs, business expansion and
training in the area that needs a strong commitment of support
from the broader Seattle/King County community.
EVALUATION:
At the end of the second year, the Urban Enterprise Center will
conduct a comprehensive evaluation to measure the results of its
efforts. First, the Center will review the statistical data
provided by the Department of Social and Health Services Research
and Data Analysis to measure the number and percentile of levels
of poverty of residents in the Central and Rainier Valley
communities. Second, they will measure the successes of the
number of small businesses who were provided technical assistance
and determine how many of these businesses increased their number
of employees and/or expanded their businesses over the past year
as a result of this effort. Third, they will review and report
what effect the UEC has on Central Area and Rainier Valley
communities by assisting in our efforts to have those
organizations that effect the community work together in a
collaborative effort. Finally, the Center will measure the
success of existing business in the Central Area and Rainier
Valley communities to determine how many provided employment
opportunities for African-American and other minorities who
reside in the community.
ORGANIZATION: Washington Marketplace, State of Washington
Community Trade & Economic Development
ADDRESS: 2001 6th Avenue
Suite 2600
Seattle, WA 98121
CONTACT: Robert Gilmore, Manager
TELEPHONE: 206-389-2563
FAX: 206-464-7735
E-MAIL: N/A
DESCRIPTION OF ORGANIZATION:
Electronic matching of buyers and sellers both domestic and
international made possible through customized computer software.
Process 2,000 trade leads a week. Companies are coded. Have
80,000 companies in their database.
INFORMATION SERVICES:
No online services, prefer a more active approach (they contact
the companies themselves) -- transmit trade leads directly to the
company. Also code companies that may be interested in flexible
networking. Have the capacity to transmit trade leads via fax
cards but has not begun this type of transmission to date.
AREAS OF INTEREST:
Connecting themselves to major laboratories (Batelle, for
example) for technology transfer purposes.
Have a commitment from other countries to establish a direct
communications link for joint venture trade leads and strategic
alliances.
Hope to be the first regional network of information offices.
Oregon Marketplace, British Columbia Information Systems and
Washington Marketplace plan to unite into one network, based on
the Washington Marketplace model.
HOLDINGS:
N/A
LIMITATIONS:
Services only available to Washington suppliers.
PUBLICATIONS:
None.
SOURCES OF FUNDING:
State funding and fees for services.
NUMBER OF STAFF:
1 full-time, 1 paid executive intern, 10 unpaid university
interns.
FOUNDED:
1988
CLIENTELE:
Varied but focus on certain sectors (high-tech, aerospace,
environmental, software, wood products, agricultural products).
GEOGRAPHIC SERVICE AREA:
Washington state (services to expand).
IMPACT ON REGION:
Number of confirmed linkages of buyers to sellers ($150 million
worth in linkages over an 18 month period).
***Last update 12/6/94 (lc/brp)***
.