[Federal Register: August 5, 1998 (Volume 63, Number 150)]
[Notices]               
[Page 41806-41807]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr05au98-52]

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DEPARTMENT OF DEFENSE

Office of the Secretary

 
Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Title, Associated Form, and OMB Number: Customer Service Evaluation 
Survey; DeCA Form 60-28; OMB Number 0704-0380.
    Type of Request: Reinstatement.
    Number of Respondents: 42,165.
    Responses Per Respondent: 1.
    Annual Responses: 42,165.
    Average Burden Per Response: 4 minutes.
    Annual Burden Hours: 2,811.
    Needs and Uses: The Department of Defense Commissary Agency (DeCA) 
has developed the Customer Service Evaluation System (CSES) as a 
management tool to evaluate customer satisfaction in each commissary 
worldwide. This management tool uses a survey, ``Commissary Customer 
Service Survey,'' DeCA Form 60-28, which is designed to query 
commissary patrons on perceived customer satisfaction. The results will 
be distributed to each commissary for guidance to effectively serve 
patrons' needs and also to operate a more efficient and cost-effective 
system.
    Affected Public: Individuals or households.
    Frequency: Annually.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Mr. Edward C. Springer.
    Written comments and recommendations on the proposed information 
collection should be sent to Mr. Springer at the Office of Management 
and Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    DOD Clearance Officer: Mr. Robert Cushing.
    Written requests for copies of the information collection proposal 
should be sent to Mr. Cushing, WHS/DIOR, 1215 Jefferson Davis Highway, 
Suite 1204, Arlington, VA 22202-4302.


[[Page 41807]]


    Dated: July 30, 1998.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 98-20820 Filed 8-4-98; 8:45 am]
BILLING CODE 5000-04-M