[Federal Register: January 9, 1998 (Volume 63, Number 6)] [Notices] [Page 1471-1472] From the Federal Register Online via GPO Access [wais.access.gpo.gov] [DOCID:fr09ja98-73] ======================================================================= ----------------------------------------------------------------------- FEDERAL EMERGENCY MANAGEMENT AGENCY Agency Information Collection Activities: Submission for OMB Review; Comment Request ACTION: Notice and request for comments. ----------------------------------------------------------------------- SUMMARY: The Federal Emergency Management Agency has submitted the following proposed information collection to the Office of Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995 (44 U.S.C. 3507). SUPPLEMENTARY INFORMATION: Executive Order 12862 requires ``all executive departments and agencies that provide significant services directly to the public'' to meet established customer service standards and to ``survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services. FEMA has developed and refined its Disaster Assistance Customer [[Page 1472]] Satisfaction Survey, developed a new housing inspection survey, follow- up survey, and is currently developing other human services survey instruments for voluntary agencies, other federal agencies, and state and local entities. FEMA will use various modes of data collection including mail, telephone, and computerized surveys. The information from the surveys will also be used to measure performance against the agency's missions and goals, consistent with the requirements of the Government Performance and Results Act. Collection of Information Title: FEMA Individual Disaster Assistance Customer Satisfaction and Program Effectiveness Surveys (Generic Clearance). Type of Information Collection: Reinstatement, with change, of a previously approved collection for which approval has expired. OMB Number: 3067-0256. Abstract: The surveys provide FEMA with information about customer satisfaction while serving as a program evaluation tool. The surveys measure satisfaction with performance and help interpret the effects of disaster related policy changes or innovations. The surveys are also used to measure trends and patterns in customer satisfaction. FEMA will mail written surveys to a random sample of disaster assistance applicants for all disasters in which individual assistance is available. FEMA proposes to conduct a phone survey of Telegistration customers, Helpline customers, and officials from other Federal agencies, state and local governments, and voluntary agencies and a computerized survey of Federal Coordinating Officers and other FEMA disaster field office employees. Affected Public: Survey respondents include individual disaster applicants, FEMA staff, state and local government officials, voluntary agency officials, and officials from other federal agencies involved in delivering disaster assistance. It is important to note that FEMA does not solicit survey responses from businesses or other for-profit institutions but it is possible that an individual applicant sampled will respond as a business owner. Number of Respondents: 189,240. Estimated Time per Respondent: 15 minutes per response. Estimated Total Annual Burden Hours: 58,316. Estimated Cost to the Government: $871,600. ---------------------------------------------------------------------------------------------------------------- Frequency Annual Respondent Type Number of of Hours per burden respondents response response hours ---------------------------------------------------------------------------------------------------------------- Individual disaster assistance applicants...................... 176,715 1 0.25 44,179 Individual disaster assistance applicants callbacks............ 100 1 0.25 25 Federal Coordinating Officers.................................. 77 5 0.25 96 Emergency Response Team Staff.................................. 10.010 5 0.25 12,513 Officials from other Federal Agencies (OFA).................... 28 77 0.25 539 Officials from Voluntary Agencies.............................. 385 2 0.25 193 FEMA Headquarters Voluntary Agencies Officials................. 770 1 0.25 193 Regional OFA officials......................................... 770 2 0.25 385 Officials from state and local governments..................... 385 2 0.25 193 ------------------------------------------------ Total...................................................... 189,240 .......... \1\0.25 58,316 ---------------------------------------------------------------------------------------------------------------- \1\ Average. Comments Interested persons are invited to submit written comments on the proposed information collection to Victoria Wassmer, Desk Officer for the Federal Emergency Management Agency, Office of Information and Regulatory Affairs, Office of Management and Budget, Washington, DC 20503 within 30 days of the date of this notice. FOR FURTHER INFORMATION CONTACT: Contact Kedra Mitchell, Program Specialist, Federal Emergency Management Agency, Response and Recovery Directorate, Office of Standards and Evaluations at (202) 646-3381 for additional information. Requests for copies of the information collection from Muriel B. Anderson, FEMA Information Collections Officer, Federal Emergency Management Agency, 500 C Street, SW, Room 316, Washington, DC 20472. Telephone number (202) 646-2625. FAX number (202) 646-3524. Dated: December 24, 1997. Reginald Trujillo, Director, Program Services Division, Operations Support Directorate. [FR Doc. 98-546 Filed 1-8-98; 8:45 am] BILLING CODE 6718-01-M