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[Federal Register: October 23, 2001 (Volume 66, Number 205)]
[Notices]               
[Page 53618]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr23oc01-80]                         

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service

 
Customer Satisfaction Survey; Request for Public Comment

AGENCY: Indian Health Service, HHS.

ACTION: Request for Public Comment: 30-day notice; Proposed Information 
Collection: Indian Health Service Customer Satisfaction Survey.

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SUMMARY: In compliance with Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, for opportunity for public comment on proposed 
information collection projects, the Indian Health Service (HHS) has 
submitted to the Office of Management and Budget (OMB) a request to 
review and approve the information collection listed below. This 
proposed information collection project was previously published in the 
Federal Register (65 FT 18120) on April 6, 2000 and allowed 60 days for 
public comment. No public comment was received in response to the 
notice. The purpose of this notice is to allow 30 days for public 
comment to be submitted to OMB.

Proposed Collection

    Title: ``Indian Health Service Customer Satisfaction Survey.'' Type 
of Information Collection Request: New. Form Number: None. Need and Use 
of the Information Collection: Executive Order 12862, ``Setting 
Customer Service Standards'' directs agencies ``that provide 
significant services directly to the public'' to ``survey customers to 
determine the kind and quality of services they want and their level of 
satisfaction with existing services.'' The proposed customer 
satisfaction survey is designed to assess the level of customer 
(patient) satisfaction with the services provided at HHS-operated 
health care facilities. Voluntary customer service surveys will 
provided at IHS-operated health care facilities. Voluntary customer 
service surveys will be conducted at IHS-operated health care 
facilities. The information gathered will be used by agency management 
and staff to identify strengths and weaknesses in current service 
provision, to plan and redirect resources to make improvements that are 
practical and feasible, and to provide vital feedback to local health 
officials, health boards, and community members regarding customer 
satisfaction with the health care and related services being provided. 
Affected Public: Individuals. Type of Respondents: Individuals.
    The table below provides burden hour information.

                                                      Table
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                                Estimated No. of    Responses per     Average burden hour per     Total annual
  Data Collection Instrument      Respondents         Respondent             response*             burden hrs
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Customer Satisfaction Survey.               7500                  1  0.25 hr (15 minutes)....             1875.0
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    Total....................               7500                  1  ........................             1875.0
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*The ease of understanding, burden hours are also provided in actual minutes.

    There are no Capital Costs, Operating Costs and/or Maintenance 
Costs to report for this information collection.

Request for Comments

    Your written comments and/or suggestions are invited on one or more 
of the following points: (a) Whether the information collection 
activity is necessary to carry our an agency function; (b) whether the 
IHS processes the information collected in a useful and timely fashion; 
(c) the accuracy of the public burden estimate (the estimated amount of 
time needed for individual respondents to provide the requested 
information); (d) whether methodology and assumptions used to determine 
the estimate are logical; (e) ways to enhance the quality,utility, and 
clarity of the information being electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.

Direct Comments to OMB

    Send your written comments and suggestions regarding the proposed 
information collection contained in this notice, especially regarding 
the estimated public burden and associated response time, to: Office of 
Management and Budget, Office of Regulatory Affairs, New Executive 
Office Building, Room 10235, Washington, DC 20503, Attention: Desk 
Officer for IHS. To request more information on the proposed collection 
or to obtain a copy of the data collection plan(s) and/or 
instruction(s), contact: Mr. Lance Hodahkwen, Sr., M.P.H., IHS Reports 
Clearance Officer, 12300 Twinbrook Parkway, Suite 450, Rockville, MD 
20852-1601, or call non-toll free (301) 443-2613, or send your e-mail 
requests, comments, and return address to: <A HREF="mailto:lhodahkwen@hqe.ihs.gov">lhodahkwen@hqe.ihs.gov</A>.

Comment Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received within 30-days of the date of this 
publication.

    Dated: October 10, 2001.
Michael H. Trujillo, M.D., M.P.H., M.S.,
Assistant Surgeon General, Director, Indian Health Service.
[FR Doc. 01-26653 Filed 10-22-01; 8:45 am]
BILLING CODE 4160-16-M

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