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Workbook for Designing, Implementing, and Evaluating a Sharps Injury Prevention Program |
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INFORMATION ABOUT THE WORKBOOKIntroductionOccupational exposure to bloodborne pathogens from needlesticks and other sharps injuries is a serious problem, but it is often preventable. The Centers for Disease Control and Prevention (CDC) estimates that each year 385,000 needlesticks and other sharps-related injuries are sustained by hospital-based healthcare personnel (1). Similar injuries occur in other healthcare settings, such as nursing homes, clinics, emergency care services, and private homes. Sharps injuries are primarily associated with occupational transmission of hepatitis B virus (HBV), hepatitis C virus (HCV), and human immunodeficiency virus (HIV), but they may be implicated in the transmission of more than 20 other pathogens (2,3). Overview of the Program PlanAn effective sharps injury prevention program includes several components that must work in concert to prevent healthcare personnel from suffering needlesticks and other sharps-related injuries. This program plan is designed to integrate into existing performance improvement, infection control, and safety programs. It is based on a model of continuous quality improvement, an approach that successful healthcare organizations are increasingly adopting. We can describe this model in a variety of terms, but the underlying concept is that of a systematic, organization-wide approach for continually improving all processes ( Processes Performance Improvement) involved in the delivery of quality products and services. The program plan also draws on concepts from the industrial hygiene profession, in which prevention interventions are prioritized based on a hierarchy of control strategies. The plan has two main components:
Information ProvidedThe workbook includes several sections that describe each of the organizational steps and operational processes. A toolkit of forms and worksheets is included to help guide program development and implementation. The workbook also contains:
How to Use the WorkbookThe workbook presents a comprehensive program for sharps injury prevention. The information can be used to:
The principles may also be broadly applied to the prevention of all types of blood exposures. Target AudienceThe audience for this information includes healthcare administrators, program managers, and members of relevant healthcare organization committees. However, not all parts or activities will be relevant to every healthcare organization. CDC encourages healthcare organizations to use whatever they find helpful and necessary for their sharps injury prevention program. The sample forms and worksheets in the toolkit may also be adapted according to users' needs. Some sample tools (e.g., those for baseline assessment) are designed to be used only once, whereas others (e.g., healthcare worker surveys) are designed for periodic use. Value of the Workbook to Healthcare OrganizationsThis workbook contains a practical plan to help healthcare organizations prevent sharps injuries. Once implemented, the program will help improve workplace safety for healthcare personnel. At the same time, it may help healthcare facilities meet the worker safety requirements for accrediting organizations, as well as the following federal and state regulatory standards:
OVERVIEW: RISKS AND PREVENTION OF SHARPS INJURIES IN HEALTHCARE PERSONNELIntroductionPrevention of percutaneous injuries and other blood exposures is an important step in preventing the transmission of bloodborne viruses to healthcare personnel. Epidemiologic data on sharps injury events, including the circumstances associated with occupational transmission of bloodborne viruses, are essential for targeting and evaluating interventions at the local and national levels. The CDC estimates that each year 385,000 needlesticks and other sharps-related injuries are sustained by hospital-based healthcare personnel; an average of 1,000 sharps injuries per day (1). The true magnitude of the problem is difficult to assess because information has not been gathered on the frequency of injuries among healthcare personnel working in other settings (e.g., long-term care, home healthcare, private offices). In addition, although CDC estimates are adjusted for it, the importance of underreporting must be acknowledged. Surveys of healthcare personnel indicate that 50% or more do not report their occupational percutaneous injuries (4-7). Bloodborne Virus Transmission to Healthcare PersonnelInjuries from needles and other sharp devices used in healthcare and laboratory settings are associated with the occupational transmission of more than 20 pathogens (2,3,8-10). HBV, HCV, and HIV are the most commonly transmitted pathogens during patient care (Table 1). Hepatitis B VirusNational hepatitis surveillance provides yearly estimates of HBV infections in healthcare personnel. These estimates are based on the proportion of persons with new infections who report frequent occupational blood contact. CDC estimated that 12,000 HBV infections occurred in healthcare personnel in 1985 (11). Since then, the number has declined steadily, down to an estimated 500 in 1997 (12). The decline in occupational HBV-more than 95%-is due largely to the widespread immunization of healthcare personnel. Although universal precautions also help reduce blood exposures and HBV infections in healthcare personnel (13-15), the extent of their contribution cannot be precisely quantified. Most healthcare personnel today are immune to HBV as the result of pre-exposure vaccination (16-21). However, susceptible healthcare personnel are still at risk for needlestick exposure to an HBV-positive source. Without postexposure prophylaxis, there is a 6%-30% risk that an exposed, susceptible healthcare worker will become infected with HBV (22-24). The risk is highest if the source individual is hepatitis B e antigen positive, a marker of increased infectivity (22). Hepatitis C VirusBefore the implementation of universal precautions and the discovery of HCV in 1990, an association was noted between employment in patient care or laboratory work and acquiring acute non-A, non-B hepatitis (25). One study showed an association between anti-HCV positivity and a history of accidental needlestick exposures (26). The precise number of healthcare personnel who acquire HCV occupationally is not known. Healthcare personnel exposed to blood in the workplace represent 2% to 4% of the total new HCV infections occurring annually in the United States (a total that has declined from 112,000 in 1991 to 38,000 in 1997) (27, CDC, unpublished data). However, there is no way to confirm that these are occupational transmissions. Prospective studies show that the average risk of HCV transmission following percutaneous exposure to an HCV-positive source is 1.8% (range: 0% -7%) (28-33), with one study indicating that transmission occurred only from hollow-bore needles compared with other sharps (28) A number of case reports also document occupational HCV transmission to healthcare personnel (34-40). All except two involve percutaneous injuries: one case of HCV and another of HCV and HIV transmission via splash to the conjunctiva (39, 40). To date, no transmission in healthcare personnel has been documented through intact or non-intact skin HCV blood exposure. However, one case of HIV and HCV transmission from a nursing home patient to a health care worker is thought to have occurred through a non-intact skin exposure (41). Human Immunodeficiency VirusThe first case of HIV transmission from a patient to a healthcare worker was reported in 1986 (42). Through December, 2001, CDC had received voluntary reports of 57 documented and 138 possible episodes of HIV transmission to healthcare personnel in the United States ( http://www.cdc.gov/ncidod/hip/BLOOD/hivpersonnel.htm/). In prospective studies of healthcare personnel, the average risk of HIV transmission after a percutaneous exposure is estimated to be approximately 0.3% (10). In a retrospective case-control study of healthcare personnel with percutaneous exposure to HIV, the risk for HIV infection was found to be increased with exposure to a larger quantity of blood from the source person as indicated by a) a device visibly contaminated with the patient's blood, b) a procedure that involves placing a needle directly in the source patient's vein or artery, or c) a deep injury (43). Of the 57 documented cases of HIV transmission to healthcare personnel in the United States, most involve exposure to blood through a percutaneous injury, usually with a hollow-bore needle that was in a blood vessel (vein or artery) (CDC, unpublished data). The average risk for occupational HIV transmission after a mucous-membrane exposure is estimated to be 0.09% (44). Although episodes of HIV transmission after skin exposures are documented (45), the average risk for transmission has not been precisely quantified but is estimated to be less than the risk mucous-membrane exposures (46). Cost of Needlestick InjuriesAlthough occupational HIV and hepatitis seroconversion is relatively rare, the risks and costs associated with a blood exposure are serious and real. Costs include the direct costs associated with the initial and follow-up treatment of exposed healthcare personnel, which are estimated to range from $500 to $3,000 depending on the treatment provided (47). Costs that are harder to quantify include the emotional cost associated with fear and anxiety from worrying about the possible consequences of an exposure, direct and indirect costs associated with drug toxicities and lost time from work, and the societal cost associated with an HIV or HCV seroconversion; the latter includes the possible loss of a worker's services in patient care, the economic burden of medical care, and the cost of any associated litigation. Epidemiology of Needlesticks and Other Sharps-related InjuriesData on needlesticks and other sharps-related injuries are used to characterize the who, where, what, when, and how of such events. Aggregated surveillance data from the National Surveillance System for Health Care Workers (NaSH) are used here to provide a general description of the epidemiology of percutaneous injuries. Similar statistics from hospitals participating in the Exposure Prevention Information Network (EPINet) system, developed by Dr. Janine Jagger and colleagues at the University of Virginia, may be found on the International Health Care Worker Safety Center website http://www.med.virginia.edu/epinet/soi01.html. Who is at Risk of Injury?Data from NaSH show that nurses sustain the highest number of percutaneous injuries. However, other patient-care providers (e.g., physicians, technicians), laboratory staff, and support personnel (e.g., housekeeping staff), are also at risk (Figure 1). Nurses are the predominant occupational group injured by needles and other sharps, in part because they are the largest segment of the workforce at most hospitals. When injury rates are calculated based on the number of employees or full-time equivalent (FTE) positions, non-nursing occupations sometimes have a higher rate of injury (Table 2). Where, When and How Do Injuries Occur?Although sharp devices can cause injuries anywhere within the healthcare environment, NaSH data show that the majority (40%) of injuries occur on inpatient units, particularly medical floors and intensive care units, and in operating rooms (Figure 2). Injuries most often occur after use and before disposal of a sharp device (41%), during use of a sharp device on a patient (39%), and during or after disposal (16%).(CDC unpublished data) There are many possible mechanisms of injury during each of these periods as shown in NaSH data on hollow-bore needle injuries (Figure 3). What Devices Are Involved in Percutaneous Injuries?Although many types of sharps injure healthcare personnel, aggregate data from NaSH indicates that six devices are responsible for nearly eighty percent of all injuries (Figure 4). These are:
Overall, hollow-bore needles are responsible for 59% of all sharps injuries in NaSH. Device-related factors also influence percutaneous injury risks. A 1988 article by Jagger et al. (52) demonstrates that devices requiring manipulation or disassembly after use (such as needles attached to IV tubing, winged steel needles, and IV catheter stylets) were associated with a higher rate of injury than the hypodermic needle or syringe. Importance of Hollow-bore Needle InjuriesOf particular concern are injuries from hollow-bore needles, especially those used for blood collection or IV catheter insertion. These devices are likely to contain residual blood and are associated with an increased risk for HIV transmission (43). Of the 57 documented cases of occupational HIV transmission to healthcare personnel reported to CDC through December 2001, 50 (88%) involve a percutaneous exposure. Of these, 45 (90%) were caused by hollow-bore needles, and half of these needles were used in a vein or an artery (CDC, unpublished data). Similar injuries are seen in occupational HIV transmission in other countries (53). Although two scalpel injuries (both in the autopsy setting) caused HIV seroconversions (CDC, unpublished data), solid sharps, such as suture needles, generally deliver a smaller blood inoculum, especially if they first penetrate gloves or another barrier (54). Therefore, these devices theoretically pose a lower risk for HIV transmission. Similar descriptive data are not available for the types of devices or exposures involved in the transmission of HBV or HCV. Sharps Injuries in the Operating RoomAmong NaSH hospitals, the operating room is the second most common environment in which sharps injuries occur, accounting for 25% of injuries overall(CDC, unpublished data). However, the epidemiology of sharps injuries in the operating room differs from that in other hospital locations. Observational studies of operative procedures have recorded some type of blood exposure to healthcare personnel in 7% to 50% of exposures; in 2% to 15% of exposure, the event is a percutaneous injury-usually from a suture needle (55-59). Aggregate data from nine hospitals on injuries among operating room staff also reflect the importance of suture needles, which in this study account for 43% of the injuries (60). Injury Prevention StrategiesHistorical Perspective and Rationale for a Broad-Based Strategy for Preventing Sharps InjuriesIn 1981, McCormick and Maki first described the characteristics of needlestick injuries among healthcare personnel and recommended a series of prevention strategies, including educational programs, avoidance of recapping, and better needle disposal systems (48). In 1987, CDC's recommendations for universal precautions included guidance on sharps injury prevention, with a focus on careful handling and disposal of sharp devices (61). Several reports on needlestick prevention published between 1987 and 1991 focused on the appropriate design and convenient placement of puncture-resistant sharps disposal containers and the education of healthcare personnel on the dangers of recapping, bending, and breaking used needles (62-68). Most of these studies documented only limited success of specific interventions to prevent disposal-related injuries and injuries due to recapping (51,64-67). Greater success in decreasing injuries was reported if the intervention included an emphasis on communication (62,68). Universal (now standard) precautions is an important concept and an accepted prevention approach with demonstrated effectiveness in preventing blood exposures to skin and mucous membranes (13,14). However, it focuses heavily on the use of barrier precautions (i.e., personal protective practices) and work-practice controls (e.g., care in handling sharp devices) and by itself could not be expected to have a significant impact on the prevention of sharps injuries. Although personal protective equipment (e.g., gloves, gowns) provide a barrier to shield skin and mucous membranes from contact with blood and other potentially infectious body fluids, most protective equipment is easily penetrated by needles. Thus, although strategies used to reduce the incidence of sharps injuries (e.g., rigid sharps disposal containers, avoidance of recapping) a decade or more ago remain important today, additional interventions are needed. Current Prevention ApproachesIn recent years, healthcare organizations have adopted as a prevention model the hierarchy of controls concept used by the industrial hygiene profession to prioritize prevention interventions. In the hierarchy for sharps injury prevention, the first priority is to eliminate and reduce the use of needles and other sharps where possible. Next is to isolate the hazard, thereby protecting an otherwise exposed sharp, through the use of an engineering control. When these strategies are not available or will not provide total protection, the focus shifts to work-practice controls and personal protective equipment. Since 1991, when OSHA first issued its Bloodborne Pathogens Standard (69) to protect healthcare personnel from blood exposure, the focus of regulatory and legislative activity has been on implementing a hierarchy of control measures. This has included giving greater attention to removing sharps hazards through the development and use of engineering controls. By the end of 2001, 21 states had enacted legislation to ensure the evaluation and implementation of safer devices to protect healthcare personnel from sharps injuries ( http://www.cdc.gov/niosh/ndl-law.htm). Also, the federal Needlestick Safety and Prevention Act signed into law in November, 2000 (Current Prevention Approaches) authorized OSHA's recent revision of its Bloodborne Pathogens Standard to more explicitly require the use of safety-engineered sharp devices. (http://www.osha.gov/SLTC/bloodbornepathogens/ index.html) Alternatives to Using Needles. Healthcare organizations can eliminate or reduce needle use in several ways. The majority (~70%) of U.S. hospitals (70) have eliminated unnecessary use of needles through the implementation of IV delivery systems that do not require (and in some instances do not permit) needle access. (Some consider this a form of engineering control described below.) This strategy has largely removed needles attached to IV tubing, such as that for intermittent ("piggy-back") infusion, and other needles used to connect and access parts of the IV delivery system. Such systems have demonstrated considerable success in reducing IV-related sharps injuries (71-73). Other important strategies for eliminating or reducing needle use include:
Engineering Controls. Engineering controls remove or isolate a hazard in the workplace. In the context of sharps injury prevention, engineering controls include sharps disposal containers and needles and other sharps devices with an integrated engineered sharps injury prevention feature. The emphasis on engineering controls has led to the development of many types of devices with engineered sharps injury prevention features (74-78) and there are suggested criteria for the design and performance of such devices (52). These criteria propose that the safety feature should accomplish the following:
Moreover, features designed to protect healthcare personnel should not compromise patient care (79). Relatively few studies are published that systematically assess the effectiveness of safety devices in reducing percutaneous injuries (other than those involving needle-free IV systems), despite the proliferation of these devices (Table 3). Reports that are available show considerable variation in study methodology, measurement of outcomes, and efficacy. Also, there are apparent differences in efficacy by type of device. Table 3. Effectiveness of devices with sharps injury prevention features and other sharps injury prevention measures
* PI = percutaneous injuries In 1998, OSHA published a Request for Information in the Federal Register on "engineering and work practice controls used to minimize the risk of occupational exposure to bloodborne pathogens due to percutaneous injuries from contaminated sharps." There were 396 responses to this request; several respondents provided data and anecdotal information on their experiences with safety devices. (http://www.osha.gov/html/ndlreport052099.html) Research suggests that no single safety device or strategy works the same in every facility. In addition, no standard criteria exist for evaluating safety claims, although all major medical device manufacturers market devices with safety features. Therefore, employers must develop their own programs to select the most appropriate technology and evaluate the effectiveness of various devices in their specific settings. Work-practice Controls. With the current focus on engineered technology, there is little new information on the use of work-practice controls to reduce the risk of sharps injuries during patient care. One exception is the operating room. Work-practice controls are an important adjunct for preventing blood exposures, including percutaneous injuries, in surgical and obstetrical settings because the use of exposed sharps cannot be avoided. Operating room controls include:
The use of blunt suture needles, an engineering control, is also shown to reduce injuries in this setting (89). These measures help protect both the healthcare provider and patient from exposure to the other's blood (90). Multi-component Prevention ApproachesExperts agree that safety devices and work practices alone will not prevent all sharps injuries (85, 90-95). Significant declines in sharps injuries also requires:
One report detailed a program to decrease needlestick injuries that involves simultaneous implementation of multiple interventions:
This strategy showed an immediate and sustained decrease in needlestick injuries, leading researchers to conclude that a multi-component prevention approach can reduce sharps injuries. Organizational FactorsSome industrial sectors are finding that a strong safety culture correlates with: productivity, cost, product quality, and employee satisfaction (96). Organizations with strong safety cultures consistently report fewer injuries than organizations with weak safety cultures. This happens not only because the workplace has well-developed and effective safety programs, but also because management, through these programs, sends cues to employees about the organization's commitment to safety. The concept of institutionalizing a culture of safety is relatively new for the healthcare industry and there is limited literature on the impact of such efforts. However, a recent study in one healthcare organization linked measures of safety culture with both employee compliance with safe work practices and reduced exposure to blood and other body fluids, including reductions in sharps-related injuries (97). System analysis strategies, used by many healthcare organizations to improve patient safety, also can be applied to the prevention of sharps-related injuries to healthcare personnel. These strategies include the following:
Detailed information on these and other systems approaches to patient safety may be found at http://www.patientsafety.gov. Healthcare Personnel AcceptanceHealthcare personnel have difficulties changing long-standing practices. This observation is borne out by studies conducted in the years following implementation of universal precautions, when observed compliance with recommended practices was not satisfactory (98-103). The same holds true for devices with safety features-healthcare organizations have difficulty convincing healthcare personnel to adopt new devices and procedures (94). Psychosocial and organizational factors that slow the adoption of safety practices include:
A few authors have applied research methods and behavior-change models from other disciplines to study the acceptability of infection-control strategies (105,106). English used an adult learner model to evaluate needle injuries in hospital personnel and found that knowledge of correct procedures, provision of safe equipment, and proper management predicted compliance with needlestick-prevention precautions (105). Others consider the use of the Health Belief Model to help understand the reluctance to adopt preventive behaviors to decrease sharps injuries, and they suggest that cognitive approaches and behavior modification strategies be incorporated into an overall program to prevent sharps injuries (98, 100). Other models, including the Theory of Reasoned Action and the Theory of Planned Behavior, are recommended when considering a theoretical based intervention for improving practice (98). Further research on how these models will affect sharps injury prevention is needed. The Need for GuidanceAccording to the authors of the American Hospital Association injury prevention guide (95), facilities that have adopted or are adopting safety technologies find the process to be complex and exacting. Successful injury prevention programs require:
Also, although most healthcare organizations recognize the need for an interdisciplinary approach to this complex undertaking, "... few are prepared for the difficulties in attempting to change behavior, the complex logistics of supplies and equipment in a modern hospital, or the methodological and analytical rigors of documenting the impact of safety devices" (93). In November, 1999, CDC/NIOSH issued the NIOSH Alert: Preventing Needlestick Injuries in Healthcare Settings to guide employers and healthcare personnel on strategies for preventing sharps injuries. CDC is providing this workbook, which compliments the CDC/NIOSH Alert, to assist healthcare organizations in their programmatic efforts to improve healthcare personnel safety. ORGANIZATIONAL STEPSThis section describes a series of organizational steps that are designed to ensure that a sharps injury prevention program:
Processes Performance Improvement Although the program focuses on preventing sharps injuries, it is based on principles that can be applied to the prevention of all types of blood exposures. Step 1. Develop Organizational CapacityThe proposed model is an institution-wide program (i.e., encompassing all aspects of an organization, whether a small private practice or a complex medical center) in which responsibility is held jointly by members of a multidisciplinary leadership team that is focused on eliminating sharps injuries to healthcare personnel. Representation of staff from across disciplines ensures that needed resources, expertise, and perspectives are involved. The responsibility and authority for program coordination should be assigned to an individual with appropriate organizational and leadership skills. Representation from senior-level management is important to provide visible leadership and demonstrate the administration's commitment to the program. The team should also include persons from clinical and laboratory services who use sharp devices, as well as staff with expertise in infection control, occupational health/industrial hygiene, inservice training or staff development, environmental services, central service, materials management, and quality/risk management, as available. Regardless of the type or size of the organization, a multidisciplinary approach is essential to identify health and safety issues, analyze trends, implement interventions, evaluate outcomes, and make recommendations to other organizational components.
Model for a Leadership TeamAlthough the leadership team should include a small core group of clinical staff, other staff from areas such as radiology, anesthesiology, respiratory therapy, surgery, hemodialysis, intensive care, pediatrics, and other units might be invited to participate in a particular discussion or as part of an ad hoc subcommittee. In this first step, the leadership team should outline how it plans to achieve the goal of injury reduction or elimination. The team should determine which of the facility's standing committees will contribute to the process and how these committee's will exchange information. Committees might include:
In some organizations, one of these committees might be charged with oversight of the sharps injury prevention program. However, each committee should become involved in designing the sharps injury prevention program. For example, the Occupational Safety and Health or Infection Control committees might provide monthly reports on sharps injuries. In turn, the leadership team might work with the Occupational Safety and Health or Infection Control committees to improve the quality of information collected to better meet performance improvement goals. Step 2. Assess Program Operation ProcessesThe proposed program model includes five operational processes, each of which is discussed in detail in subsequent sections of the workbook. These include:
The team should conduct a baseline assessment of each of these processes to determine where improvements are needed.
Toolkit Resource for This Activity:Baseline Program Assessment Worksheet (see Appendix A-1)Assessing the Culture of SafetyThis assessment determines how safety, particularly sharps injury prevention, is valued in the organization and what processes are in place to promote a safe work environment for the protection of patients and healthcare personnel. Key elements of an organizational safety culture and suggestions for improving safety awareness are discussed in Operational Processes, Institutionalize a Culture of Safety in the Work Environment. As part of a baseline assessment, the team should assess the following:
The team should also explore the data sources (e.g., written or observational surveys, incident reports) that are used or could be used to measure safety culture performance improvement. As part of the baseline assessment and as a possible mechanism for measuring performance improvement, the team might consider using the following tool to survey staff about their perceptions of a safety culture in the organization.
Toolkit Resource for This Activity:Survey to Measure Healthcare Personnel's Perceptions of a Culture of Safety (see Appendix A-2)
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Specify Interventions. For each problem targeted for intervention, apply one or more of the following strategies:
The intervention action plan should reflect each strategy used and describe the steps, time line, and responsibility for implementation.
Identify Indicators of Performance Improvement. Indicators are tools for measuring progress; they tell when a goal is reached. The following can be used to measure the impact of an intervention on injuries:
Once the indicators are identified, the team will need to decide:
The baseline profile will identify the strengths and weaknesses of the organization's sharps injury prevention activities. With this information, the team can create a list of priorities for performance improvement and then decide how to accomplish the necessary tasks. When writing this part of the action plan, the team should be sure that the areas for process improvement are clear and measurable. To increase the likelihood of success, only a few improvements should be taken on at a time.
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The one questions asked repeatedly during the assessment of operational processes is: What data can be used to measure performance improvement for each process? Once identified, data from each of these processes should be used to monitor overall program performance. In addition, as with any planning function, a checklist of activities and a timeline for implementation should be developed to monitor progress. The team should consider developing a monthly or quarterly schedule for reviewing performance improvement. Not all areas targeted for improvement need to be reviewed at each team meeting. By spreading these over the year, the team can spend more time on each issue. If the desired objectives are not being met, the team should redesign the plan accordingly.
The process of designing, implementing, and evaluating a sharps injury prevention program is continuous. At least once a year, the team should reassess the processes for avoiding injuries.
The following section describes five operational processes that are viewed as essential elements of any sharps injury prevention program. Toolkit resources to assess, implement, or evaluate these processes are included in the appendices.
Many strategies to reduce sharps injuries focus on individual- or job/task-level improvements (e.g., implementing appropriate safety devices, using safe work practices). However, this particular strategy considers sharps injury prevention in the context of a broader organizational perspective of safety, namely institutionalizing a culture of safety to protect patients, personnel, and others in the healthcare environment. The following describes safety culture concepts and discusses why having a safety culture is important to the success of a sharps injury prevention program.
Safety Culture Concepts. From an organizational perspective, culture refers to those aspects of an organization that influence overall attitudes and behavior. Examples include:
An organizational culture is the accepted norms that each place of work establishes for day-to-day tasks. It is shown to be strongly associated with workers' perceptions of job characteristics and organizational functioning (107).
A culture of safety is the shared commitment of management and employees to ensure the safety of the work environment. A culture of safety permeates all aspects of the work environment. It encourages every individual in an organization to project a level of awareness and accountability for safety. Employees perceive the presence of a culture of safety based on multiple factors, including:
All of these factors serve to communicate the organization's commitment to safety.
Value of Institutionalizing a Culture of Safety to Healthcare Organizations. Most of our knowledge about safety culture comes from the manufacturing sector and heavy-industry work settings, where it was first studied. Critical determinants of the successful safety programs in early research include:
The concept of institutionalizing a culture of safety is relatively new for the healthcare industry and much of the focus is on patient safety. However, recent studies in some healthcare organizations link measures of safety culture to:
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Safety culture is also relevant to patient care and safety. According to an Institute of Medicine (IOM) report, To Err is Human (109), medical errors represent one of the nation's leading causes of death and injury. The report estimates that 44,000 to 98,000 deaths occur in U.S. hospitals each year. Although the report acknowledges that causes of medical error are multifaceted, the authors repeatedly emphasize the pivotal role of safety culture. Thus, whereas the focus of this workbook is on healthcare personnel safety, strategies related to safety culture also have important implications for the health and welfare of patients.
To create a culture of safety, organizations must address those factors known to influence employees' attitudes and behavior. Organizations must also direct measures to reduce hazards in the environment. Although many factors influence a culture of safety, this workbook emphasizes those that are believed to be the major determinants of a safety culture.
Ensure Organizational Commitment. Organizations can use three important strategies to communicate their involvement in and commitment to safety:
Management can also communicate a commitment to safety indirectly by modeling safe attitudes and practices. Healthcare professionals in positions of leadership send important messages to subordinates when they:
Similarly, managers should address sharps hazards in a non-punitive manner as soon as they are observed and discuss safety concerns with their staff on a regular basis. This will positively reflect the organization's commitment to safety and build safety awareness among staff.
Involve Personnel in the Planning and Implementation of Activities That Promote a Safe Healthcare Environment. Involving personnel from various areas and disciplines while planning and implementing activities improves the culture of safety and is essential to the success of such an initiative. Those personnel who participate on committees or teams created to institutionalize safety serve as conduits of information from and to their various work sites. They also legitimize the importance of the initiative in the eyes of their peers.
Encourage Reportingand Removal of Sharps Injury Hazards. Another strategy for institutionalizing a culture of safety is to create a blame-free environment for reporting sharps injuries and injury hazards. Healthcare personnel who know that management will discuss problems in an open and blame-free manner are more likely to report hazards. Healthcare organizations can also actively look for sharps injury hazards by performing observational rounds and encouraging staff to report near misses and observed hazards in the work place. (See Implement Procedures for Reporting Sharps Injuries and Injury Hazards.) Once identified, hazards should be investigated as soon as possible to determine the contributing factors, and actions should be taken to remove or prevent the hazard from occurring in the future.
Develop Feedback Systemsto Increase Safety Awareness. A number of communication strategies can provide timely information and feedback on the status of sharps injury prevention in the organization. One strategy incorporates findings from hazard investigations, ongoing problems with sharps injuries, and prevention improvements into articles in the organization's newsletter, staff memoranda, and/or electronic communication tools. It is important to communicate the value of safety by providing feedback when the problem is first observed and commending improvements. Another strategy is to create brochures and posters that enhance safety awareness. Such materials can reinforce prevention messages and highlight management's commitment to safety.
Promote Individual Accountability. Promoting individual accountability for safety communicates a strong message about the organization's commitment to a safe healthcare environment. In order for accountability to be an effective tool, all levels in the organization must comply. An organization can promote individual accountability for safe practices in general-and sharps injury prevention in particular-in many ways. One way is to incorporate an assessment of safety compliance practices in annual performance evaluations; for managers and supervisors, this might include evaluating methods used to communicate safety concerns to their subordinates. Organizations might also consider having staff sign a pledge to promote a safe healthcare environment. This could be incorporated into hiring procedures and/or as part of an organization-wide safety campaign.
Data from four possible sources can measure how improvements in safety culture affect sharps injury prevention:
Each of the above tools can demonstrate changes over time that serve to indicate improvements in the safety culture. For example, decreased frequency of selected items on a blood exposure report form can reflect an increased safety consciousness (e.g., improperly discarded sharps, collisions between personnel that result in a sharps injury). Also, periodic (e.g., every few years) personnel surveys on perceptions of safety and exposure reporting are likely to reflect positive changes in the organization's commitment to safety. Hazards will also decrease as problems are addressed and corrected. If no improvements are detected, the sharps injury prevention leadership team should reassess its strategies and revise the performance improvement action plan.
Additional information on implementing a culture of safety is available at the following Websites:
Most healthcare organizations have procedures to report and document employees' exposures to blood and body fluids. However, many organizations have or are initiating procedures to identify hazards or near misses that could lead to sharps injuries and other adverse events. The latter is a proactive way to intervene to prevent injuries before they happen. Quality data on both reported injuries and injury hazards are important sources of information for prevention planning. Obtaining this information requires that healthcare personnel understand what to report and how to report in addition to being motivated to follow the reporting procedures. Both activities require forms to record relevant data as well as a central repository for the collected information. This section:
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Characteristics of a Reporting Protocol. Every healthcare organization should have a written protocol that describes where and how healthcare personnel should seek medical evaluation and treatment after an occupational exposure to blood or body fluids, including percutaneous injury. To ensure timely medical treatment, the protocol should encourage prompt reporting and describe procedures for the rapid provision of medical care during all work hours (day, evening, and night shifts). In some cases, this will require designating different places for exposure evaluation and care. The reporting system should ensure that records of exposed employees and non-employees (e.g., students, per diem staff, volunteers) are maintained in a confidential manner. Exposure reports should be maintained in a designated area (e.g., occupational health, infection control) for purposes of follow-up and record keeping.
Characteristics of a Report Form. In the past, healthcare organizations typically used one report form to document any type of incident involving a patient or employee (e.g., fall, medication error, sharp injury). Although this type of form may provide descriptive information, it generally does not collect sufficient details to analyze injuries or measure prevention improvement.
Several organizations, including CDC, have developed forms to collect detailed information on sharps injuries reported by healthcare personnel. These forms can serve multiple purposes:
To effectively monitor injuries for sharps injury prevention planning purposes, minimal data needs include:
Regulatory requirement also dictate what information must be collected. Federal OSHA and some state laws or regulations now require a record of the brand and manufacturer of any device involved in an injury to a worker. Devices with engineered sharps injury prevention features are designed specifically to prevent injuries to healthcare personnel. Incident reports that involve these devices must include adequate information on these devices to be able to ascertain whether the injury was due to:
As with any medical product, if the device or equipment is potentially defective, the lot number and information about the defect should be reported to the Food and Drug Administration. (Healthcare organizations should also review new OSHA procedures for maintaining a sharps injury log, included in the recently revised Bloodborne Pathogens Standard [CFR 1910.1030 (h)] that took effect on April 18, 2001, and for using OSHA Forms 300 Log of Work-Related Injuries and Illnesses and 301 Injury and Illness Incident Report that were required for use by January 1, 2002. Both the log and the individual report forms record many kinds of occupational injuries.)
A sample form for recording information on blood and body-fluid exposures is included in the toolkit. This form is similar to those used by hospitals participating in NaSH and EPINet. It demonstrates the level of data that some facilities are collecting and using to monitor blood exposures and the effect of prevention interventions. Healthcare organizations may download and print this form for use in their sharps injury prevention program. (Other organizations may have or be developing similar forms.) In the near future, the CDC's National Healthcare Safety Network (NHSN) will be available to healthcare facilities that wish to enter exposure data into a web-based reporting system.
While data on needlesticks are important for examining outcomes, it is also very important to examine the processes and systems that have led to these outcomes. There are several quality improvement tools that can assist in analyzing the processes and systems that contribute to sharps injuries or "near misses." These include:
Process maps or flow chartsare used to describe, step-by-step, the process which is being examined, e.g., sharps disposal, phlebotomy.
Fishbone or cause-and-effect diagrams can be used to identify, explore, and graphically display all of the possible contributors to a problem. The "bones" of these diagrams are usually divided into at least four areas of "cause": 1) people; 2) equipment; 3) environment; and 4) communication.
Affinity diagramsare used so a team may creatively generate multiple issues or ideas and then summarize the natural groupings in order to understand the underpinnings of a problem and identify possible solutions.
The following Websites from non-healthcare settings are useful for individuals who want to learn more about these tools and consider applying them to sharps injury prevention.
Root Cause Analysis (RCA)is a process for identifying the basic or causal factors that underlie variations in expected performance. This process is being used widely in healthcare settings to identify factors that lead to adverse patient outcomes or are associated with a "sentinel event" (e.g., medication errors, laboratory errors, falls). The RCA concept also can be applied to sharps injury prevention. For this reason, it is discussed in greater detail than the quality improvement tools mentioned above.
The key to the RCA process is asking the question "why?" as many times as it takes to get down to the "root" cause(s) of an event.
The Veterans Administration National Center for Patient Safety has provided a list of triage and triggering questions for root cause analysis for each event under investigation (http://www.va.gov/ncps/toos/html). These questions focus on the relationship between the event and the following possible factors:
For each "YES" response, additional questions about why each of these factors occurred leads to a determination of whether it is a "root cause" of the event, and whether there is a need for further action. From this, a team may develop a specific action plan and outcome measures in response to the event investigated. A sample form and completed examples are provided to illustrate the RCA process. This may be a particularly useful approach for those healthcare facilities with very few occupational sharps injuries, in which case a single needlestick might be considered a sentinel event that triggers an investigation.
An RCA event can be investigated by one individual, but it will need to involve the principles associated with the event and a team of individuals who will interpret the findings and assist in developing an action plan. The keys to the success of RCA are:
A sample form for performing RCA is provided in the toolkit. An example of a completed form also is provided.
Resources for additional information on RCA include:
Sharps injury data must be compiled and analyzed if it is to be used for prevention planning. This section describes:
Data on sharps injuries can be compiled by hand or with a computerized database. The latter facilitates multiple types of analyses (e.g., line lists, frequency lists, cross-tabulations). In small healthcare organizations (e.g., private medical or dental offices) or those where fewer than 10 injuries are reported in a given year, a computerized system might not be practical. Alternatively, these facilities might participate in a professional organization's regional or state data collection network that allows several facilities to contribute descriptive data (with confidential individual identifiers removed) on injuries. (Although such networks are not known to be available, it is possible that they will be developed in the future.) The advantage of having small organizations of similar purpose (e.g., medical or dental offices) contribute to a larger data collection pool is so that aggregate data can enhance the understanding of the frequency of sharps injuries and identify unique injury risks associated with these work sites.
Injury data can be analyzed with very simple statistical tools, such as frequency distributions and cross-tabulation. Large databases can perform more sophisticated analyses (e.g., multivariate analysis).
The first step in the analysis of data is to generate simple frequency lists, by hand or computer, on the variables that make up the following data elements:
Once frequencies are tabulated, a cross-tabulation of variables provides a more detailed picture of how injuries occur. This is most easily performed in a computerized database, but it can be done by hand. For example, simple cross-tabulations using occupation and device variables might reveal differences in the types of devices involved in injuries among persons in different occupations. Cross-tabulations can also assess whether certain procedures or devices are more often associated with injuries. The example below shows that nurses are more frequently injured by hypodermic needles and physicians by winged steel needles. Nurses and phlebotomists report the same number of injuries from phlebotomy needles. Armed with this information, it is then possible to seek additional information that might explain these differences in injuries for each occupation.
Occupation/Device |
Nurses |
Physicians |
Phlebotomists |
Hypodermic Needle | 20 |
12 |
2 |
Winged Steel Needle | 12 |
25 |
1 |
Phlebotomy Needle | 8 |
3 |
8 |
Scalpel | 1 |
17 |
0 |
Hypothetical example, using a grid with one variable (e.g., occupation) in the horizontal axis and another variable (e.g., device) in the vertical axis shows differences in occupational injuries by type of device. Other variables (e.g., procedure, injury circumstances, etc.) can be cross-tabulated to better understand injury risks.
However, many factors, including improved reporting of injuries, can influence changes in incidence rates. Depending on the denominator(s) used, a facility may be viewed favorably or negatively. A recent report compared sharps injury rates in 10 Midwestern facilities that differed in size and scope of operation. It found considerable variation depending on the selection of the denominator (110). Therefore, the calculation of injury rates should be considered as one of many tools available to monitor sharps injury trends within a facility, but should be carefully used for inter-facility comparisons.
Calculating injury incidence rates requires reliable and appropriate numerators and denominators. Numerators derive from information collected on the injury report form; denominators must be obtained from other sources (e.g., human resources figures, purchasing records, cost center data). The numerator and denominator must reflect a common opportunity for exposure. For example, when calculating injury incidence rates among nursing personnel, the denominator should ideally reflect only those nurses whose job responsibilities expose or potentially expose them to sharp devices.
Selecting Denominators for Calculating Occupation-specific Injury Rates. Denominators sometimes used to calculate occupation-specific incidence rates include:
Of these, "number of hours" worked is probably the most accurate and easiest to obtain, especially if part-time and per diem staff are included. Human resources and/or financial departments should be able to provide these numbers. For some complex healthcare organizations (e.g. university teaching centers) and for some occupations (e.g., attending physicians, radiologists, and anaesthesiologists provided through contract), obtaining denominators might be more difficult. If the analysis does not use the same denominator to calculate occupation-specific rates, comparisons among occupational groups are invalid.
Adjusting Occupation-specific Injury Rates for Underreporting. Although rates can be adjusted for underreporting, this step is not essential, nor is it necessarily useful, particularly for small facilities. For facilities that are interested in adjusting, the most reliable source of information is data from a survey of healthcare personnel in the facility (Appendix A-3). For example, if the survey finds considerable disparities in reporting among occupational groups (e.g., phlebotomists reporting 95% of their injuries and physicians only 10%), then adjustment of occupation-specific rates is appropriate to accurately reflect differences among occupational groups. Guidance for performing these calculations is included in the Toolkit.
Calculating Procedure- and Device-specific Injury Rates. Procedure- and device-specific injury rates are also useful for defining injury risks and measuring the impact of interventions. Although the frequency of injuries is often higher with some procedures or devices, a calculation of rates can yield a different picture. For example, a 1988 study by Jagger et al. (52) found that, although the highest proportion of injuries involved the hypodermic needle/syringe, this type of device was also the most frequently used. When injury rates were calculated based on the number of devices purchased, results show that needles attached to IV tubing had the highest rate of injury, followed by phlebotomy needles, IV stylets, and winged steel needles.
Ideally, the denominators for calculating procedure- and device-specific rates are based on the actual number of procedures performed or devices used. However, it is often difficult to obtain this information. For calculating device-specific injuries, the number of devices purchased or stocked may be used as a surrogate.
Control charts are graphical statistical tools that monitor changes in a particular set of observations over time and in real time. They are now used by many healthcare organizations as a quality improvement tool for a variety of patient-care activities and events, including healthcare-associated infections, and they can be applied to the observation of sharps injuries in healthcare personnel. In concept, control charts indicate whether certain events are an exception. Over a period of time, they can also demonstrate performance improvement.
This tool is applicable and useful only to healthcare organizations with a large amount of data on sharps injuries. A minimum of 25 data points is generally needed before it is possible to make a reliable interpretation. A discussion of methods for creating and interpreting control charts is beyond the scope of this workbook. The following Website and references are provided for those who are interested in pursuing this statistical technique: http://www.isixsigma.com/st/control_charts/ (111,112).
In several published studies, investigators calculate institution-wide rates of sharps injuries using a variety of denominators (e.g. number of occupied beds, number of inpatient days, number of admissions). Facility-wide information can help calculate national estimates of injuries among healthcare personnel (1). But at the institutional level, this information has limited use and is difficult to interpret. It indicates only whether a rate is changing, not why. Also, safety improvements may be masked by improved reporting. For purposes of measuring performance improvement, the basic calculations described above will prove most reliable.
Benchmarking compares an institution's performance with that of similar organizations. At the present time, there is limited information for sharps injuries benchmarking. Benchmarking data from NaSH and EPINet are not yet available. As the prevention of sharps injuries in healthcare personnel is an important public health priority, and increasing numbers of facilities are collecting and reporting data on sharps injuries, resources for benchmarking will likely emerge soon.
A key feature of the process is an in-use product evaluation. A product evaluation is not the same as a clinical trial. Whereas a clinical trial is a sophisticated scientific process requiring considerable methodological rigor, a product evaluation is simply a pilot test to determine how well a device performs in the clinical setting. Although the process does not need to be complex, it does need to be systematic (79). This workbook outlines an 11-step approach for selecting a product for implementation. The model is most relevant to hospitals, but it can be adapted in other healthcare settings.(Guidance for the evaluation of dental devices may by found at http://www.cdc.gov/OralHealth/infection_control/forms.htm.)
Healthcare organizations should designate a team to guide processes for the selection, evaluation, and implementation of engineered sharps injury prevention devices. Many institutions already have product evaluation committees that may be used for this purpose; others may want to assign this responsibility to a subcommittee of the prevention planning team. To ensure a successful outcome:
Key departments and roles to consider when organizing a product selection team include:
Clinical departments (e.g., nursing, medicine, surgery, anesthesiology, respiratory therapy, radiology) and special units (e.g., pediatrics, intensive care) have insight into products used by their staff members and can identify departmental representatives to help with product selection and evaluation;
Infection control staff can help identify potential infection risks or protective effects associated with particular devices;
Materials management staff (purchasing agents) have information about vendors and manufacturers (e.g., reliability, service record, inservice support) and can be involved with product purchasing;
Central service staff often know what devices are used in different settings in a facility and can identify supply and distribution issues; and
Industrial hygiene staff (if available) can assess ergonomic and environmental use issues.
Other departments to consult include pharmacy, waste management, and housekeeping.
It is essential that clinical staff participate in the evaluation of safety devices. They are the end-users who best understand the implications of product changes. They know the conventional and unconventional ways that different devices are used in clinical care. They can also identify expectations for device performance that will affect product selection.
The team can use information from the intervention action plan (see Organizational Processes) to determine which device types to consider. To avoid unforeseen compatibility problems, teams should consider only one device type at a time. Consideration of more than one device type might be appropriate if the devices have different purposes (e.g., intravenous catheters and finger/heelstick lancets).
Before considering new products for evaluation, healthcare organizations must obtain information on use of the conventional device that it is replacing. Possible sources of information are purchasing and requisition requests. A survey of departments and nursing units might help identify additional issues. Key information to obtain from clinical areas includes:
If the answers to these questions reveal areas with unique needs, representatives from these areas should be added as ad hoc members of the team.
Product selection is based on two types of criteria:
Design criteria that specify the physical attributes of a device, including required features for clinical needs and desired characteristics of the safety feature, and
Performance criteria that specify how well a device functions for its intended patient care and safety purposes.
Other issues to consider include:
Impact on waste volume. Some safety features (e.g. extending needle guards added to syringes or single-use blood tube holders) increase the volume of waste and require changes in sharps container use, including container size and frequency of replacement.
Change from a reusable to a single-use product. Before switching to a single-use product (e.g., blood tube holders), consider how the change will influence both storage and disposal capacity, as well as procedures for supply distribution. For example, if phlebotomy teams hand-carry equipment, it is necessary to consider the effects of changing from a reusable to single-use product.
Packaging. Changes or differences in device packaging may affect waste volume, ease of opening, and the ability to maintain aseptic technique. Also examine instructional material on or in packaging to determine if it is clear and useful in guiding healthcare personnel through activation of the safety feature.
This workbook includes a tool to help selection teams pre-screen devices using design and performance criteria and the other considerations. This tool also helps facilities document the process to select or reject a particular product.
Potential sources of information on available products with engineered sharps injury prevention devices include:
Materials management staff who have information on product vendors and manufacturers and are also familiar with the service reliability of manufacturers' representatives;
Colleagues in other facilities who can share information on their experiences in evaluating, implementing, or rejecting certain devices.
Websites with lists of manufacturers and products. Two such websites are:
http://www.med.virginia.edu/medcntr/centers/epinet/safetydevice.html
Peer-reviewed articles in professional journals that describe a facility's experience with a particular type of device and the efficacy of various devices in reducing injuries.
Arrangements should be made to contact manufacturers or vendors to obtain samples of products for consideration. Once obtained, look at the devices based on the design and performance criteria and other issues that are important. Consider inviting manufacturers' representatives to present information about their products to the team. Questions for the representatives might include:
Discuss any technical questions related to the product. Based on these discussions, the team should narrow its choices to one or two products for an in-use evaluation.
The form used to survey healthcare personnel who evaluate the trial device must collect information necessary to make informed decisions for final product selection. Teams should try to use readily available forms. This promotes standardization of the evaluation criteria and enhances the ability to compare responses among different healthcare organizations. If manufacturer-provided forms are used, they should be carefully screened to eliminate potential bias. This workbook includes a generic device evaluation form.
Product evaluation forms should be easy to complete and score, as well as relevant to in-use performance expectations for patient care and healthcare personnel safety. The form that is easiest to complete is usually one- or two-pages and allows users to circle or check responses. Use of a graded opinion or Likert-type scale (i.e., strongly agree, agree, disagree, strongly disagree) helps facilitate scoring. A few specific questions (e.g., ease of use, impact on technique, how long it took to become comfortable using the device) should always be asked about any device. Performance questions may be unique to the type of device (e.g., IV catheter, hypodermic syringe/needle), type of safety feature (e.g., sliding shield, retracting needle), or changes in equipment (e.g., single versus multiple use); these should be added as needed. Additional suggestions for designing or selecting an evaluation form are to:
Avoid questions that the team can answer. Unless there is a specific issue, there is no need to include questions that the team can answer about matters such as packaging, impact on waste volume, and training needs.
Allow space for comments. Healthcare personnel should be given an opportunity to comment on a device. Individual comments can provide useful insights and identify areas for further questioning.
Include questions about product users. Unless a product evaluation is confined to a single unit and/or group of staff, information on the respondents (e.g., occupation, length of employment and/or work in the clinical area, training on the new device) is helpful in assessing how different groups react to the new device.
Developing a product evaluation plan requires several additional steps, but it is necessary to ensure that the form obtains the desired information and documents the process (106).
Select clinical areas for evaluation. The evaluation does not need to be performed institution-wide, but should include representatives from areas with unique needs. Whenever possible, include both new and experienced staff.
Determine the duration of the evaluation. There is no formula for how long to pilot test a product, although two to four weeks is often suggested (113,114). Factors to consider include the frequency of device use and the learning curve, i.e., the length of time it takes to become comfortable using a product. It is important to balance staff interest in the product and the need for sufficient product experience. If more than one device is evaluated as the replacement for a conventional device, use the same populations and trial duration for each product. Make a defined decision on when to abort an evaluation because of unforeseen problems with a device.
Plan for staff training. Healthcare personnel participating in an evaluation must understand how to use the new device properly and what impact, if any, the integration of a safety feature will have on clinical use or technique. Training should be tailored to the audience needs and should include discussion of why the change is being proposed, how the evaluation will proceed, and what is expected of participants. It is important to provide information on the criteria used to evaluate clinical performance and to answer any questions about the interpretation of these criteria.
A team approach, using in-house staff and device manufacturer's representatives, is one effective way to provide training. In-house staff know how products are used in a facility, including any unique applications, but manufacturer's representatives understand the design and use of the safety feature. Give trainees an opportunity to handle the device and ask questions about its use, as well as an opportunity to simulate use of the device during patient care, in order to help reinforce proper use.
Also consider those who might not be able to attend the training (e.g., staff on leave, new students, per diem staff) and how to implement catch-up training. One possibility is to identify persons in departments or on nursing units to serve as resources on the devices.
Determine how products will be distributed for the evaluation. Whenever possible, remove the conventional device from areas where the evaluation will take place and replace it with the device under study (104). This approach eliminates a choice of product alternatives and promotes use of the device undergoing evaluation. If the device undergoing evaluation does not meet all needs (e.g., all sizes are not available; the study device can be used for only one purpose and the conventional device has multiple purposes), it may be necessary to maintain a stock of the conventional product along with the product under study. In such instances, provide and reinforce information on the appropriate and inappropriate use of the conventional device. Precede and coordinate staff training with any switch in devices.
Determine when and how end-user feedback will be obtained. Obtain feedback on device performance in two stages. The first stage is informal and occurs shortly after the onset of pilot testing. Members of the evaluation team should visit clinical areas where the device is being piloted and engage in discussions about the device in order to get some preliminary indication of its acceptability for clinical use. These interactions can also reveal problems that might require the evaluation to terminate early or that require additional training.
The second stage involves distribution of the product evaluation forms. To avoid recall bias, this should be done as soon as possible after the evaluation period is completed. An active process, such as distributing surveys during unit meetings, may be more reliable than a passive process, such as where forms are left in the clinical area and filled out at random.
Compile data from the survey forms. Depending on the number of staff involved and survey forms completed, this can be done either by hand or by use of a computerized database. It is useful to score each question in addition to the overall response, particularly if evaluating two or more devices (e.g., hypodermic syringe/needle); responses to each question can be used to compare devices. In addition, categorize individual comments so they provide a better picture of the clinical experience with the device.
Consider calculating response rates by occupation and clinical area and analyzing data by these variables, if the volume of responses permits. This can help identify differences in opinion that may be influenced by variations in clinical needs.
Several factors can have a positive or negative influence on the outcome of a product evaluation. These include:
It is possible that one or more of these factors may be influencing opinions if the response of certain groups of personnel to the product change is different from what was expected or differs from other groups in the organization. Meet with these groups to understand their issues; it might provide new insights for the evaluation team.
The evaluation team should make a product selection based on user feedback and other considerations the selection team establishes. Model the process for implementing the selected device after the pilot evaluation process, and coordinate training with product replacement. It may be necessary to implement a product change over several weeks.
The team should also consider a back-up plan in case the selected device is recalled or production is unable to meet current demands. Questions to ask include:
These questions are not easy to answer. Furthermore, it is counter to the prevention plan to return to a conventional device once one with a safety feature has been introduced, and it may raise questions among staff. However, in some instances it may be the only option available.
Once a new device is implemented, assess continued satisfaction with the product through follow-up monitoring and respond to those issues not identified or considered during the evaluation period. In addition, some facilities may wish to assess post-implementation compliance with use of the safety feature. Each product selection team will need to consider the most effective and efficient way to perform post-implementation monitoring.
Adult learners are very different from child learners. One reason is, unlike children, adults enter the learning process after years of personal experience. Adults have existing knowledge, beliefs, and attitudes that influence what they take from or contribute to a learning opportunity. Adults learn best (i.e., retain and apply the information provided) when:
Unfortunately, much of the education and training of healthcare personnel is more typical of traditional schooling and is provided in the context of meeting regulatory requirements. As such, there is often a resistance or lack of personal motivation to attend lectures or view videotapes or other self-directed teaching tools. In the end, a requirement is met but learning may not have taken place.
This workbook provides a reference for those who wish to read more about adult learning theory and teaching methods (106). The remainder of this section discusses various opportunities and methods for training healthcare personnel in order to make it meaningful experience for the learner.
Perhaps the most obvious opportunity for teaching prevention of sharps
Opportunities for Sharps Injury |
|
Decide exactly what information each of these teaching opportunities will provide. The sharps injury prevention program baseline assessment (see Organizational Steps, Step 2. Assess Program Operation Processes), should be a guide for educational planning, including ways to reach students, contractors, per diem staff, and others.
As mentioned above, adults learn best when the information is relevant to their work. For that reason, it is useful to incorporate local information on sharps injuries and sharps injury prevention in the training. Areas that might be described in the training include the following (if applicable to the group being trained):
A description of injuries reported by the facility's personnel:
Information on the hierarchy of controls and how this concept is applied in the facility:
Administrative activities designed to decrease sharps injuries:
If the training is primarily lecture, methods to make the training more interesting might include:
Presentation of case studies of exposures (protect the confidentiality of workers involved). At the end of the case presentation, the trainer might engage the audience in a discussion of how to prevent the injury.
Facilitating a discussion of audience perceptions of sharps safety in the facility and suggestions for improvement.
Tools to enhance the learning process have evolved over the years, from the simple chalk board to overhead transparencies, paper flip charts, slides, films, and more recently to video- and audio-tapes, teleconferences, computerized and non-computerized self-study programs, interactive video, and other methods. Self-study educational materials enable healthcare personnel to receive training at their own convenience and pace; these are becoming increasingly important. Most healthcare organizations do not have the resources to develop sophisticated educational materials for sharps injury prevention. However, various professional organizations, device manufacturers, and federal agencies (e.g. OSHA, CDC) have materials and staff support that can augment local training for healthcare personnel. As interest in this area grows, it is likely that an increasing number of resources will be available to facilities to use for training.