Our transcription: While the official response is well coordinated, there's clearly too much damage for public agencies alone to adequately address. Fortunately, as often happens in the face of natural disaster, there is an outpouring of support from private citizens. Relief organizations like the Red Cross help galvanize this sentiment into action, and a strong volunteer effort stretching from Santa Cruz to San Francisco quickly takes shape. "The young people were just wonderful how they helped us. People we never knew, and they never knew us, but they carried us in their arms down the stairs, and they didn't leave us one minute."
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