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The Office of Child Support Enforcement Giving Hope and Support to America's Children

What is FIDM? > In-State Match > Technical Assistance

Federal Support

The Federal Office of Child Support Enforcement (OCSE) maintains a webpage on FIDM located at http://www.acf.hhs.gov/programs/cse. The web page is intended for use by financial institutions, State child support agencies and the general public.� Covering both multistate and single-state FIDM, it contains formal policy issuances, educational materials explaining FIDM and job aids serving as tools to States and financial institutions in operating their FIDM program.� The FIDM web page also has a HELP feature that directs users to technical support resources and allows users to send inquiries to OCSE's FIDM specialists and its helpdesk.

OCSE provides technical support for single-state FIDM through:

  • Federal SSFIDM specialist Gina Barbaro (202-401-5426/gbarbaro@acf.dhhs.gov);� and
  • State Profile information on the OCSE website.

OCSE provides technical support for MSFIDM through:

  • a hotline at 410-277-9312 that is manned Monday-Friday, from 8 a.m. to 5 p.m. and is designed to answer technical questions MSFIs may have regarding the federal data match process;
  • technical support liaisons assigned to each State to address their questions and concerns;
  • MSFIDM specialists Ann Barkley (202-260-4697/abarkley@acf.dhhs.gov) and Sherri Grigsby (202-401-4697/sgrigsby@acf.dhhs.gov).�

In addition, OCSE developed educational and instructional materials including a FIDM video, trainer's guide for States, trainer's guide for financial institutions, and a monograph on FIDM.� These are available by contacting the OCSE Reference Center at 202-401-9383.

State Support

Each State has a designated FIDM liaison responsible for providing technical assistance to financial institutions, and other child support agencies and to answer questions from parents and the general public.� Contact information for liaisons assigned to a specialized unit is published in various State materials.��

Last Updated: September 11, 2006