Child Care Administrator’s Improper Payments Information Technology Guide

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D. Summary

This chapter provides a summary of different technology solutions States have used to meet Federal and State mandates, increase productivity, reduce, and prevent improper payments. These solutions touch on different business processes related to program implementation including intake, eligibility determination, provider payment, monitoring, and the investigation of potentially improper payments.

A summary of the benefits provided by the solutions described in this chapter include:

• States leverage new and enhanced technologies across programs to enhance services to recipients.
• Many solutions improve the timeliness and accuracy for payments to child care providers.
• Automation increases accuracy for program administration: paper-based systems lend themselves to human error.
• Paperwork is reduced significantly, thereby eliminating redundant data entry.
• These solutions provide online invoice verification and increased tools for providers to manage their accounts with the State.
• Significant time savings occurs because State staff members do not have to calculate payments and invoices.
• Some States are able to divert program savings to quality training activities and ultimately provide quality care to a greater number of families.