Don't Let Repairs Be Another Disaster Headache
Release Date: July 31, 2002
Release Number: 1422-36
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Mesa, AZ -- Officials from the Arizona Division of Emergency Management (ADEM) and the Federal Emergency Management Agency (FEMA) advise Arizona residents who have fire-related damage to be careful when hiring unknown contractors to clean up and repair their homes and businesses.
"It's unfortunate, but disasters often bring scam artists into the area to take advantage of the situation," said Federal Coordinating Officer Sandy Coachman. "Some scam artists claim to be 'FEMA certified.' FEMA neither certifies nor endorses any private-sector contractor."
Residents must be especially alert for door-to-door solicitors who hand out make-shift flyers and promise to speed up the insurance or government claims process.
ADEM Director Michael P. Austin said, "All ADEM and FEMA personnel carry photo identification and disaster victims should never hesitate to ask to see it."
Emergency management officials also offer the following suggestions on how to be a wise consumer:
- Get a written estimate. Be sure to obtain a written estimate for
the job and read the fine print. Compare the services and prices of
several reputable contractors before making a final decision. Hire local
contractors, if possible. Some contractors charge a fee for an estimate,
which is often applied to the price of subsequent repairs they make.
- Check references. Contractors should be willing to provide the names
of previous customers. Call several former customers who had similar
work done to make sure they were satisfied with the job.
- Ask for proof of insurance. Make sure the contractor carries general
liability insurance and workers' compensation. If the contractor is
not insured, the homeowner may be liable for accidents that occur on
the property or to the house/building.
- Use reliable, licensed contractors. Call the Register of Contractors
(ROC) at 1-888-271-9286 or 928-537-8842 in Show Low to inquire about
a business before signing a contract. The ROC website is: www.rc.state.az.us
- Insist on a written contract. A complete contract should clearly
state all the tasks to be performed, all associated costs and the payment
schedule. Never sign a blank contract or one with blank spaces. Make
sure the contract clearly states who will apply for the necessary permits
or licenses. Have a lawyer review the contract, if substantial costs
are involved, and keep a copy for your records.
- Get any guarantees in writing. Any guarantees made by the contractor
should be written into the contract. The guarantee should clearly state
what is guaranteed, who is responsible for the guarantee and how long
the guarantee is valid.
- Obtain a local building permit if required.
- Have work inspected. If excavation work is being performed (e.g.,
sewers or basement walls) make sure a qualified inspector examines the
work before it is hidden from view to avoid problems in the future.
- Make final payments when the work is completed. Do not sign completion
papers or make the final payment until the work is completed to your
satisfaction. A reputable contractor will not threaten you or pressure
you to sign if the job is not finished properly.
- Pay by check. Avoid on-the-spot cash payments. The safest route is
to write a check to the contracting company. A reasonable down payment
is 30 percent of the total cost of the project, to be paid upon initial
delivery of materials. Federal law gives consumers a three-day "cooling
off" period for unsolicited door-to-door sales of more than $25.
- Canceling a contract. This should be done within three business days of signing. Be sure to follow the procedures for cancellation that are set out in the contract. Send the notification by registered mail with a return receipt to be signed by the contractor.
Consumers who have problems with a contractor or have been victims of fraud are urged to contact the Register of Contractors.
Last Modified: Thursday, 14-Aug-2003 10:57:18