The Service Reports mailbox (servicereports@cms.hhs.gov) is a valuable resource to provider contact centers as a centralized point of submission for a variety of required information.  As outlined in the manual, contact centers are required to submit a primary point of contact, a high level organization chart, disaster recovery/contingency plans, a list of all planned closures, and requests for additional closures if applicable.  Most importantly, contractors are required to send an e-mail whenever service at the contact centers is disrupted.  This information helps us to act on your behalf to work with Verizon and our technical support contractor to get problems resolved as quickly as possible.

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Page Last Modified: 08/18/2008 5:12:02 PM
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