Florida Department of Children and Families,
Economic Self-Sufficiency ServicesThe Florida Department of Children and Families, Economic
Self-Sufficiency Services has opened three innovative call centers in
Jacksonville, Tampa, and Miami to facilitate program access. Customers
throughout the State of Florida utilize a toll-free number to speak with
an eligibility worker at a time convenient to the customer. Bilingual
technicians are available for non-English speaking populations.
Telephones with a direct connection to the call center are available in
the lobbies of some service centers.Personnel and equipment are necessary to maintain the three call
centers. This practice provides customers with a more convenient method to
report changes and seek general program information. Call center
eligibility workers are able to quickly access cases and make the
appropriate changes to ensure payment accuracy. Customers with
unreliable transportation or no transportation are not burdened with
frequent visits to service centers.For more information contact:
Connie Reinhardt, Acting Director
Economic Self-Sufficiency Services
Department of Children and Families
1317 Winewood Boulevard
Building 3, Room 407A
Tallahassee, Florida 32399-0700
