VMBIP Newsletter – December 12, 2008

VMBIP Updates

•	An All-Grantee Message was sent December 10 providing clarification on McKesson shipping dates in December and January. That message is being reposted in this newsletter.

We would like to update and correct information provided to you about McKesson shipping dates during December and January that was included in the October 24 weekly newsletter.
 
During the week of December 22, providers can anticipate receiving routine vaccine shipments on Tuesday, December 23 and urgent/emergency shipments only on Wednesday December 24.
During the week of December 29, providers can anticipate receiving routine vaccine shipments on Tuesday, December 30 and urgent/emergency shipments only on Wednesday December 31.
 
If you would like all providers in your jurisdiction to NOT RECEIVE shipments during any of these dates or other dates during the upcoming holidays, please submit that information directly to McKesson Specialty Customer Care at cdccustomerservice@mckesson.com  no later than COB Tuesday, December 16.  Requests to hold shipments for an entire jurisdiction cannot be accommodated after that time.  Please use the following format to communicate with McKesson Specialty Customer Service:
o	Grantee: ____________________ 
o	Ensure that providers DO NOT RECEIVE shipments the following dates in 
December 2008: _________ 
o	Ensure that providers  DO NOT RECEIVE shipments the following dates in 
January 2009: _________    
  
For grantees who have already communicated with McKesson Specialty Customer Service about the upcoming holidays, you only need to communicate again if this update and correction changes the information that you sent previously.  If it does, please contact McKesson Specialty Customer Service no later than COB Tuesday, December 16.   
 
In summary, grantees only need to take action in response to this email if (1) you would like all providers in your jurisdiction to NOT RECEIVE shipments during the days noted above or (2) corrections are needed to your previous communications with McKesson Specialty Customer Service regarding this issue.     

We apologize for any confusion on this issue and appreciate your help in getting this information to McKesson Specialty Customer Service prior to the deadline so that we can ensure that vaccine shipments do not arrive on dates in which your providers may be closed for the holidays.
 
If you have questions about this message, please contact Sally Somerfeldt   ssomerfeldt@cdc.gov or Helen Kuykendall hkuykendall@cdc.gov.

VMBIP Performance Dashboard

WEEKLY PERFORMANCE METRIC SCORECARD

A.
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 11-21-08:  95.0 percent
Week Ending 11-28-08:  98.2 percent
Week Ending 12-5-08:   98.6 percent
Weighted Average Last 3 Weeks: 96.2 percent
Explanation:  None

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 11-21-08:  100 percent
Week Ending 11-28-08:  98.8 percent
Week Ending 12-5-08:   99.99 percent
Weighted Average Last 3 Weeks: 99.8 percent
Explanation:  None

C1
Metric: 99 percent Order Quality (McKesson Responsibility)
Week Ending 11-21-08:  99.98 percent
Week Ending 11-28-08:  99.71 percent
Week Ending 12-5-08:   99.94 percent
Weighted Average Last 3 Weeks: 99.95 percent
Explanation:  None

C2
Metric: 99 percent Order Quality (All Responsibility – all error types)
Week Ending 11-21-08:  99.37 percent
Week Ending 11-28-08:  96.50 percent
Week Ending 12-5-08:   99.07 percent
Weighted Average Last 3 Weeks: 99.05 percent
Explanation:  None

D
Metric: 99.75 percent – Cold Chain Quality
Week Ending 11-21-08:  99.99 percent
Week Ending 11-28-08:  99.95 percent
Week Ending 12-5-08:   99.99 percent
Weighted Average Last 3 Weeks: 99.99 percent
Explanation:  None

E
Metric: Vaccine Receipt and Put Away and CDC Transmission
Week Ending 11-21-08:  100 percent
Week Ending 11-28-08:  100 percent
Week Ending 12-5-08:   100 percent
Weighted Average Last 3 Weeks: 100 percent
Explanation:  None

F
Metric: State Funded PO Transmission
Week Ending 11-21-08:  100 percent
Week Ending 11-28-08:  100 percent
Week Ending 12-5-08:   88 percent
Weighted Average Last 3 Weeks: 95 percent
Explanation:  None

Key
A. 
Percent of provider orders shipped within 3 days of McKesson receiving order from CDC; removes all lines of product on backorder (backorders or over-allocation) - an order is defined as all vaccines requested by a provider on a given day; a line (order line) is defined as the individual vaccines that make up the order		

B. 
Percent of provider orders shipped within 5 days of McKesson receiving order from CDC; removes all lines of product on backorder (backorders or over-allocation)	

C1. 
Percent of provider orders delivered with viable vaccine; excludes errors that aren't McKesson's responsibility – Return Reasons: Temp Monitor, non-compliant pack-out, mis-ship, undeliverable/customer not available, or carrier damageC2. Percent of provider orders delivered with viable vaccine; includes all errors for both CDC and McKesson: Return Reasons: see C1 for McKesson responsibility reasons and incorrect address/delivery info, site damaged, expired product, product recall, and other are CDC’s responsibility 

D.  
Percent of provider orders delivered with cold chain maintained – Return Reason: Temp Monitor	

E.  
Percent of CDC replenishment orders McKesson receives into inventory, receives into IT system, and transmits to CDC within 24 (flu) / 48 (other) hrs of delivery by manufacturer	

F.  
Percent of grantee replenishment orders McKesson faxes/e-mails receipt to grantees within 48 hrs of delivery by manufacturer

Vaccines on allocation HIB and FLU; 
Vaccines on manufacturer shortage Merck Hep A
Vaccines placed on backorder during the most recent week:  TD (350doses) – incorrect NDC ordered.  Orders will be cancelled and new orders submitted for the correct NDC

VMBIP Performance Dashboard – Shipping Metrics by Distribution Center
Weekly Performance Metric Scorecard

Memphis (8578)
A
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 11-21-08:  93.2 percent
Week Ending 11-28-08:  97.9 percent
Week Ending 12-5-08:   98.5 percent
Weighted Average Last 3 Weeks: 95.2 percent
Explanation:  None

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 11-21-08:  100 percent
Week Ending 11-28-08:  98.6 percent
Week Ending 12-5-08:   99.99 percent
Weighted Average Last 3 Weeks: 99.8 percent
Explanation:  None

Sacramento (8576)
A
Metric: 80 percent – 3 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 11-21-08:  99.7 percent
Week Ending 11-28-08:  100 percent
Week Ending 12-5-08:   99.2 percent
Weighted Average Last 3 Weeks: 99.7 percent
Explanation:  None

B.
Metric: 100 percent – 5 Day Shipments (Orders without Backorder Lines or Allocated Vaccine Orders)
Week Ending 11-21-08:  100 percent
Week Ending 11-28-08:  100 percent
Week Ending 12-5-08:   99.6 percent
Weighted Average Last 3 Weeks: 99.9 percent
Explanation: None

Key
A. 
Percent of provider orders shipped within 3 days of McKesson receiving order from CDC; removes all lines of product on backorder (backorders or over-allocation) - an order is defined as all vaccines requested by a provider on a given day; a line (order line) is defined as the individual vaccines that make up the order
		
B. 
Percent of provider orders shipped within 5 days of McKesson receiving order from CDC; removes all lines of product on backorder (backorders or over-allocation)

As a reminder, VMBIP related all-grantee messages are posted to the VMBIP website at: http//www.cdc.gov/vaccines/programs/vmbip/documents.htm and previous newsletters are posted at http//www.cdc.gov/vaccines/programs/vmbip/newsletters.htm 

If you have any questions or comments about the contents of this email, please contact Brad Prescott bap3@cdc.gov or Julie Orta jio7@cdc.gov, with a cc to your project officer. 

Brad Prescott
Project Lead
Vaccine Management Business Improvement Project 
Immunization Services Division 
Centers for Disease Control and Prevention
404-639-8796 (direct)
404-639-8627 (fax)
bap3@cdc.gov

This document can be found on the CDC website at:
http://www.cdc.gov/vaccines/programs/vmbip/downloads/newsletters/downloads/newsletters/vmbip-nl-12-12-08.rtf