Introduction

• Foreword
• Purpose of the Handbook
• Overview
• The Importance of Planning

Part I: The Basic Steps of Program Development

• Section 1: Program Development
  • Overview
  • Forming a Planning Group
  • Working With Your Union
  • Steps in the Planning Process
  
  
• Section 2: Development of Written Policy Statement
  • Advantages of Written Policies
  • Policy Statement Contents
  • Recommended Approaches
  
  
• Section 3: Prevention
  • Overview
  • Warning Signs of Violence
  • Training
  • Pre-Employment Screening
  • Security Measures
  • Using Alternative Dispute Resolution (ADR) as a Preventive Strategy

Part II: Case Studies

• Introduction
• Basic Concepts
• How to Use the Case Studies
• Case Study 1 - A Shooting
• Case Study 2 -Viciously Beating and Wounding a Coworker
• Case Study 3 -A Suicide Attempt
• Case Study 4 -Stalking
• Case Study 5 -A Domestic Violence Situation
• Case Study 6 -A Threat
• Case Study 7 -Veiled Threats
• Case Study 8 -A Threat
• Case Study 9 -A Threat Made During an EAP Counseling Session
• Case Study 10 -Threats Made By an Ex-Employee
• Case Study 11 -Threats From Non-Employees
• Case Study 12 -Intimidation
• Case Study 13 -Intimidation
• Case Study 14 -Frightening Behavior
• Case Study 15 -Frightening Behavior
• Case Study 16 -Disruptive Behavior

Part III: Background Information

• Section 1:Fact Finding/Investigating
  • Introduction
  • Types of Investigations
  • Administrative Investigations
  • Preparation and Procedures in Administrative Investigations
  • Interview Techniques
  • Other Considerations for the Agency Planning Group
  
  
• Section 2: Threat Assessment
  • Introduction
  • Threat Assessment
  • Excerpts from Threat Assessment: An Approach to Prevent Targeted Violence
  
  
• Section 3: Employee Relations Considerations
  • Overview
  • Administrative Actions to Keep an Employee Away from the Worksite
  • Disciplinary Actions
  • Disabilities As a Defense Against Alleged Misconduct
  • Ordering and Offering Psychiatric Examinations
  • Disability Retirement
  • Appeals of a Disciplinary Action
  
  
• Section 4: Employee Assistance Program Considerations
  • Introduction
  • Overview of the Employee Assistance Program
  • The Employee Assistance Program's Role in Dealing with Workplace Violence
  • Other EAP Considerations for the Agency Planning Group
  
  
• Section 5: Workplace Security
  • Introduction
  • Security Planning
  • Law Enforcement and Security Assistance
  • Physical Security Measures
  • Physical Security in GSA Owned or Leased Buildings
  • Physical Security Survey
  • Computer Security
  • Examples of Handouts
  
  
• Section 6: Organizational Recovery After an Incident
  • Introduction
  • Management Steps to Help an Organization Recover
  • The Critical Incident Stress Management Process
  • Critical Incident Stress Debriefing
  • Critical Incident Stress Defusing

Part IV: Resources