General Contact

Media Contact:  Greg Rivara, Communications Manager, (312) 814-0095

Because of extremely high call volumes, you may need to visit your local office in person in order to speak directly to a member of the staff. 

Mondays are the busiest days; it's recommended that you arrange for a visit Tuesday - Friday.  Regular office hours are 8:30 a.m. to 5 p.m., Monday through Friday, except for state holidays.

To find the location and contact information for the closest office, enter your zip code or choose from the communities listed in the menu below:

Telephone Service Lines

Tele-Serve - Claiming benefits by telephone:  (888) 337-7234

Claimant Services - Unemployment Insurance, including questions about Direct Deposit:  (800) 244-5631 or (312) 793-5280

Local Office locator:  (888) 367-4382

Debit Cards - toll-free cardholder customer number, 24 hours a day, 7 days a week: (800) 627-2069

Employer Hotline:  (800) 247-4984 or (312) 793-4880/1; Employer Problem Resolution: (800) 247-4987 or (312) 793-1900

Fax Lines

Listings for Central Office, Regional, and Local Offices

IDES Administrative Offices:

Chicago

33 South State Street
Chicago, IL 60603
(312) 793-5700

Springfield

850 East Madison Street
Springfield, IL 62702-5603
(217) 785-5069

Regular office hours are 8:30 a.m. to 5 p.m., Monday through Friday, except for state holidays.

Note: unemployment claims and other workforce services are not available in the administrative offices.

More information:

• Office Listing

• IDES Regional Offices | Regional Revenue Offices

• Printer-friendly map

• Work for IDES

TTY/TDD Agency Numbers: