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The Hotlines and Assistance Centers page provides information, links, and phone numbers to various Federally-funded and non-profit environmental hotlines and compliance assistance centers.
Please select the type of assistance from the list above or scroll down through our alphabetized lists.
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- Ambient Monitoring Technology Information Center, email: amtic@epamail.epa.gov
The Ambient Monitoring Technology Information Center (AMTIC) is operated by EPA's Monitoring and Quality Assurance Group (MQAG). AMTIC Contains information and files on ambient air quality monitoring programs, details on monitoring methods, relevant documents and articles, information on air quality trends and nonattainment areas, and federal regulations related to ambient air quality monitoring.
- Asbestos Abatement/Management Ombudsman, 1-800-368-5888
Provides public information on handling, abatement and management of asbestos. The hours of operation are 7:30 am to 3:30 pm.
- Clean Air Technology Center (CATC), Infoline 919-541-0800 (English), 919-541-1800 (Spanish), 919 541-3207 (fax), email: catcmail@epa.gov
The CTC provides technical support and assistance to state and local agencies and others in evaluating air pollution problems and pollution prevention and control technology applications at stationary air pollution sources. Specifically, hotline assistance provides quick access and consultation with appropriate EPA staff on air pollution technology questions. It also provides information on EPA's RACT/BACT/ LAER Clearinghouse (RBLC), Federal Small Business Assistance Program (SBAP), and International Technical Information Center for Global Greenhouse Gases.
- Clearinghouse for Inventories and Emission Factors (CHIEF), 919-541-1000, info.chief@epa.gov
Funded by the EPA, CHIEF will answers questions left in their voice mail message center and via email. Their purpose is to provide a means of exchanging information regarding air pollutant emissions between state and local pollution control agencies, private citizens, universities, contractors, and foreign governments. It addresses criteria pollutants and toxic pollutants from both stationary and area sources. The Clearinghouse offers several electronic air emission estimation tools, including the Factor Information Retrieval (FIRE) database, TANKS database, and Air CHIEF CD-ROM. The hours of operation are 8 am to 4 pm.
- Emissions Monitoring Center (EMC), emc@epa.gov
Funded by the EPA, EMC provides a variety of technical emissions testing information. EMC also includes connections to technical material through an automatic facsimile link and with technical staff during working hours. EMC responds to email or phone inquiries.
- Endangered Species Protection Program (Pesticides) Information Line, 1-800-447-3813, opp-web-comments@epa.gov
The purpose of the hotline is to aid people striving to protect endangered species from harm that may result from the use of some pesticides. Available through the information line are bulletins describing locations where pesticides may not be used due to endangered species concerns. Questions or publication requests other than bulletins should be directed to the email address shown above. Questions about endangered species that are not related to pesticide issues should be directed to the U.S. Fish and Wildlife Service at http://www.fws.gov/endangered/questions.html. The hours of operation are 8 am to 5 pm ET.
- Energy Efficiency and Renewable Energy (EERE) Information Center, 1-877-EERE-INF (1-877-337-3463)
The EERE Information Center answers questions on EERE's products, services, and 11 technology programs, refers callers to the most appropriate EERE resources, and refers qualified callers to the appropriate expert networks.
- Energy Star, 1-888-STAR-YES, (1-888-782-7937), hotline@energystar.gov
ENERGY STAR is voluntary labeling program designed to identify and promote energy-efficient products, in order to reduce carbon dioxide emissions. ENERGY STAR has expanded to cover new homes, most of the buildings sector, residential heating and cooling equipment, major appliances, office equipment, lighting, consumer electronics, and more product areas. Call to receive helpful information regarding your household products.
- Environmental Finance Information Network (EFIN), 202-564-4994, 202-565-2587 (fax), email: efin@epa.gov
The purpose of the EFIN is to provide information on financing alternatives for state and local environmental programs and small businesses. To accomplish this goal of information exchange, the EFIN Center maintains an online database containing abstracts of publications, case studies, and contacts, it also operates an infoline and distributes EPA documents on the topic of environmental financing published by the Environmental Finance Program, the Environmental Financial Advisory Board (EFAB) and the Environmental Finance Centers (EFCs). The EFIN center also manages the program's website.
- EPA Enforcement Economic Models Helpline, 1-888-ECONSPT, (1-888-326-6778), benabel@indecon.com
EPA Enforcement Economic Models helpline offered by OECA provides information and assistance with enforcement financial computer models that calculate an individual's, municipality's or corporation's financial ability to pay environmental penalties. This service is primarily targeted at local state, and federal agency employees. This service is staffed by a agency contractor.
- EPA Grants and Fellowship Hotline, , 1-800-490-9194
Provides easy access to research funding opportunities-grants and fellowships as well as past and present research projects and programs.
- Integrated Risk Information System (IRIS) Hotline, 202-566-1676, 202-566-1749 (fax), email: Hotline.IRIS@epa.gov
IRIS is a database of human health effects that may result from exposure to various substances found in the environment. The hotline can assist you in using IRIS and understanding the methods used by the EPA for deriving values and the limitations of use.
- National Alternative Fuels Hotline, 1-800-423-1363
Provides information on fuels.
- National Compliance Assistance Clearinghouse, 202-564-0697
The National Compliance Assistance Clearinghouse is your guide to compliance information on the Internet. It provides quick access to compliance tools, contacts, and planned activities from across EPA as well as other compliance assistance providers.
- National Lead Information Center Hotline, 1-800-424-LEAD, (1-800-424-5323), email: epa-hotline@abvi-goodwill.com
The Environmental Health Center (EHC) of the National Safety Council manages the National Lead Information Center (NLIC) under a cooperative agreement with the Environmental Protection Agency. The Hotline distributes a basic information packet on lead that includes the EPA brochure "Lead Poisoning and Your Children," three fact sheets, and a list of state and local contacts for additional information.
- National Pesticide Information Center, 1-800-858-7378, 541-737-0761 (fax), email: npic@ace.orst.edu
This hotline offers science-based information about a wide variety of pesticide-related subjects and serves as a source of factual chemical, health, and environmental information about more than 600 pesticide active ingredients incorporated into over 50,000 different products registered for use in the United States since 1947.
- National Radon Hotline, 1-800-767-7236, airqual@nsc.org
Provides answers to questions regarding radon.
- National Response Center Hotline, 1-800-424-8802, 1st-nrcinfo@comdt.uscg.mil
Use to report spills.
- National Service Center for Environmental Publications (NSCEP), 1-800-490-9198, 301-604-3408 (fax), email: nscep@bps-lmit.com
The National Service Center for Environmental Publications maintains and distributes EPA publications in hardcopy, CD ROM and other multimedia formats. The publication inventory includes over 7,000 titles, NSCEP also develops and distributes the annual EPA National Publications Catalog.
- National Small Flows Clearinghouse Hotline, 1-800-624-8301, 304-293-4191, email: info@mail.nesc.wvu.edu
Managed by West Virginia University, the National Small Flows Clearinghouse provides information and technical assistance to help small communities and homeowners reach practical, affordable solutions to their waste water treatment problems.
- Office of Water Resource Center (OWRC), 202-566-1729, 202-566-1736 (fax), 1-800-832-7828 (Wetlands Helpline), email: center.water-resource@epa.gov
OWRC is a contractor-operated facility providing document delivery, information/ referral, and reference services to public users and EPA staff interested in Office of Water Program information. The Center catalogs and distributes documents published by three of the Office of Water's Program Offices: Office of Ground Water and Drinking Water, Office of Science and Technology and Office of Wastewater Management.
- Ozone Protection Hotline, 1-800-296-1996
Offers consultation on ozone protection regulations and requirements under Title VI of the Clean Air Act of 1990.
- Pollution Prevention Information Clearinghouse, 202-566-0799, ppic@epa.gov
Dedicated to reducing or eliminating industrial pollutants through technology transfer.
- Reasonably Available Control Technology (RACT)/ Best Available Control Technology (BACT)/ Lowest Achievable Emission Rate (LAER) Clearinghouse (RBLC), 919-541-0800, 919-541-0242 (fax)
The RBLC provides information on the application of pollution prevention and control technologies to stationary air pollution sources through the OAQPS Technology Transfer Network (TTN) Bulletin Board System (BBS). The RBLC offers an on-line database with menu based searching, downloading of user-selected information, complete data viewing capabilities, context sensitive help functions, and data entry capabilities. It also offers a brochure, an informational flyer, the RBLC User's Manual (EPA- 456/B-98-002), and annual reports documenting additions and changes to the system.
- Safe Drinking Water Hotline, 1-800-426-4791, hotline-sdwa@epa.gov
Provides information about EPA's drinking water regulations and other related drinking water and ground water topics to the regulated community, State and local officials.
- Storet Water Quality System Hotline, 1-800-424-9067
email: STORET@epa.gov
The EPA maintains two data management systems containing water quality information: the Legacy Data Center (LDC) and STORET. STORET contains data collected beginning in 1999, along with older data that has been properly documents and migrated from the LDC. Both systems contain raw biological, chemical and physical data on surface and ground water collected by federal, state and local agencies, Indian Tribes, volunteer groups, academics, and other. All 50 States, territories, and jurisdictions of the US, along with portions of Canada and Mexico are represented in these systems.
- Stratospheric Ozone Layer Protection Hotline, 1-800-296-1996, (202) 343-9210 (Washington, DC Area Local)
The Stratospheric Ozone Layer Protection Hotline offers consultation on ozone protection regulations and requirements under Title VI of the Clean Air Act Amendments (CAAA) of 1990. Title VI covers the following key aspects of the production, use, and safe disposal of ozone-depleting chemicals: 1) production phaseout and controls; 2) servicing of motor vehicle air conditioners; 3) recycling and emission reduction; 4) technician and equipment certification; 5) approval of alternatives; 6) a ban of nonessential uses; 7) product labeling; and 8) federal procurement. The hotline also sends out publications: Title VI of CAAA and all published rules, Federal Register notices, science and policy reports, and fact sheets.
- Superfund Document Center, 202-566-0276, 202-566-0224 (fax), email: superfund.docket@epa.gov
The Superfund Docket maintains the rulemaking materials from the Superfund and Oil Spill Programs for the Office of Emergency and Remedial Response (OERR) within the Office of Solid Waste and Emergency Response (OSWER). The Docket fulfills the requirement for public participation under CERCLA by serving as the EPA public access point for Superfund rulemaking material, which is contained in individual "dockets."
- Toxic Release Inventory - Community Right To Know - EPCRA Hotline, 1-800-424-9346, 703-412-9810 (Washington, DC Area Local), 1-800-553-7672 (TDD) , 703-412-3323 (Washington, DC Area Local TDD), email: tri.us@epa.gov
The Toxics Release Inventory (TRI) is a source of information concerning waste management activities and toxic chemicals that are being used, manufactured, treated, transported, or released into the environment. Two statutes, Section 313 of the Emergency Planning and Community Right-To-Know Act (EPCRA) and section 6607 of the Pollution Prevention Act (PPA), mandate that a publicly accessible toxic chemical database be developed and maintained by US EPA.
- Toxic Substances Control Act (TSCA) Hotline, 202-554-1404, 202-554-5603 (fax), email: tsca-hotline@epa.gov
The TAIS provides technical assistance and information about programs implemented under TSCA, the Asbestos School Hazard Abatement Act (ASHAA), the Asbestos Hazard Emergency Response Act (AHERA), the Asbestos School Hazard Abatement Reauthorization Act (ASHARA), the Residential Lead-Based Paint Hazard Reduction Act (Title X of TSCA), and EPA's 33/50 program.
- Wastewise Helpline, 1-800-372-9473
Provides free technical assistance to help you develop, implement, and measure your waste reduction activities. The hours of operation are 8 am to 5 pm ET.
- Wetlands Information Hotline, 1-800-832-7828, wetlands.helpline@epa.gov
Answers requests for information about wetlands regulation, legislation and policy pursuant to Section 404 of the Clean Water Act, wetlands values and functions, and wetlands agricultural issues.
- Used Filter Hotline, 1-800-993-4583
Provides generators of used oil filters with a summary of the state's filter management etc. The hours of operation are 9 am to 6 pm ET.
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CICA is your source for plain language explanations of environmental rules for the construction industry. The information is provided by the National Center for Manufacturing Sciences with the assistance of the Associated General Contractors of America and the National Association of Home Builders, in cooperation with the U.S. Environmental Protection Agency.
This is a website designed by and for people in the automotive recycling business. The site includes a state-by-state analysis of applicable regulatory requirements for automotive recycling.
580-436-8502, 580-436-8503 (fax)
email: gwerd_pub@epa.gov
GWERIC maintains a repository of highly specialized scientific and technical information relating to ground-water and ecosystem restoration. This information includes fact sheets, project summaries, environmental research briefs, reports, models and user's guides, issue papers, journal articles, symposium papers, conference proceedings, book chapters, presentations, posters, and other documents.
This site provides pollution prevention and compliance assistance information for the healthcare sector. It is intended to be a comprehensive resource, covering all the varieties of hospital wastes, and all the rules that apply to them.
The Local Government Environmental Assistance Network (LGEAN) is a "first-stop shop" providing environmental management, planning, funding, and regulatory information for local government elected and appointed officials, managers and staff.
CCAR-GreenLink®, is the National Automotive Environmental Compliance Assistance Center for the automotive industry. It is operated by the Coordinating Committee For Automotive Repair in cooperation with the U.S. Environmental Protection Agency. All documents are created by Federal and State EPA and OSHA offices, as well as the automotive industry.
The National Metal Finishing Resource Center (NMFRC) is an Internet-based organization which was established in 1995 under a program jointly funded by the Commerce Department’s National Institute of Standards and Technology (NIST) and the Environmental Protection Agency. The NMFRC is the most comprehensive environmental, technical, and pollution prevention metal finishing resource available worldwide.
PCRC is maintained by the National Center for Manufacturing Sciences (NCMS). The PCRC is one of the Compliance Assistance Centers developed by industry-government partnerships, with support from EPA's Office of Compliance.
PNEAC is the first and only national collaborative of industry, university, state and federal organizations working to help the printing industry work cleaner, more efficiently and to stay ahead of the environmental compliance curve.
The Transportation Environmental Resource Center (TERC) provides environmental compliance information through the web-site and a toll free fax-back. The information is especially useful for airports and airlines, railroads, barging, ports and motor carrier industries.The goal of the TERC center is to identify up-to-date information on environmental compliance requirements and to make that information available to transportation professionals and the public. The American Association of Airport Executives (AAAE) manages the TERC, with the trucking page managed by the American Trucking Associations.
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