Demos/Grant
Projects
Barriers
to Retention Among New York
State WIC Infants and Children*
New
York State Department of Health
Division of Nutrition
Evaluation and Analysis Unit
December 2001
* Final report of a WIC
Special Project Grant (1997) awarded to
New York State, Department of Health,
Division of Nutrition, by the U.S.
Department of Agriculture, Food and
Nutrition Service, Office of Analysis,
Nutrition and Evaluation, Grant
59-3198-7-525. Results are the sole
responsibility of the authors and may
not reflect the views of the funding
agency.
Executive
Summary
The Special Supplemental
Nutrition Program for Women, Infants and
Children (WIC) became an authorized
grant program in 1974 by amendment to
the 1966 Child Nutrition Act (PL94-105).
It is administered by the Food and
Nutrition Service (FNS) of the U.S.
Department of Agriculture (USDA) through
grants to state agencies. WIC state
agencies work within FNS regulatory
guidelines that allow broad latitude in
the delivery of services. State
agencies, in turn, operate through a
network of local WIC agencies. While
working within federal and state rules
and regulations, local WIC agencies have
substantial discretion in implementing
WIC. The barriers to retention
experienced by WIC clients may be
consequences of federal, state or local
provider policies, rules, regulations,
or procedures. Other barriers to
retention may arise because of the
particular circumstances of individual
clients, their family or household
situation, or the communities within
which they reside.
At no cost to
participants, WIC provides supplemental
nutritious foods, nutrition education
and health care referrals to low-income
women, infants and children up to the
age of five. Participants are given WIC
checks that can be redeemed at WIC
approved stores for the purchase of
specific nutritious foods. To be
eligible for WIC benefits and services,
an applicant must: (1) be a woman who is
pregnant or postpartum, or an infant or
a child less than five years old; (2)
have an income below 185 percent of
federal poverty guidelines (set annually
by the Department of Human Services);
and (3) be at medical or nutritional
risk as verified by a health
professional. After they are officially
certified as eligible, infants can
participate for one year; children (aged
1 through 4) can participate for six
months. At the end of each certification
period, the participant must be
re-certified to continue participating.
Purpose
of Study
The purpose of this
study was to identify barriers to
retention of infants and children on
WIC; that is, to identify barriers that
deter parents/caretakers from continuing
to participate in WIC, despite the
continued eligibility of their infant or
child. The specific objectives included
identifying barriers to retention of
infants and children in WIC; assessing
differences in barriers to retention by
race/ethnicity and geographic area; and
identifying barriers to check usage.
Study
Methods
A survey, designed to
take approximately 15-20 minutes, was
based on a review of the literature,
results of five focus groups with WIC
participants and suggestions from an
expert guidance team. Information was
collected on 68 potential barriers to
retention, selected demographic and
economic variables, participation in
public assistance program, perceived
benefits of WIC, social support and
attitude information. Outcome
information included failure to pick-up
or cash WIC checks. The survey was
administered to 3,167 parent/ caretakers
at 51 NYS local WIC agency sites.
Respondent
Characteristics
The majority of
parents/caretakers of infants and
children on WIC who participated in the
survey had at least a high school
education (74 percent). Approximately
one in four, however, did not graduate
from high school. Most were single (56
percent), a significant percentage were
married (35 percent) and 9 percent were
divorced or separated. The majority
rented their homes (78 percent); about
two-thirds lived in households with
incomes below 100 percent of the federal
poverty guidelines; about one in four
lived in households with incomes below
50 percent of poverty. The average
household size was 3.7 persons. Many
parents/caretakers worked full time (23
percent) or part time (21 percent).
Eight percent in upstate and 17 percent
in NYC reported Sometimes or Frequently
not having enough to eat in the past few
months. Most respondents reported
participation in one (51 percent) or two
(35 percent) food programs.
A higher percentage of
Hispanic respondents than Black and
White respondents were younger, did not
have a high school education, were not
employed and reported experiencing food
insecurity. White respondents were more
likely to be married and own their
homes, less likely to live below 50
percent of poverty or to receive Food
Stamps, TANF, Medicaid or to participate
in more than one food program.
In upstate NY, the
majority of respondents were White,
whereas in NYC the majority of
respondents were Black or Hispanic.
Compared to upstate NY, a higher
percentage of NYC respondents received
benefits from only one food program,
rented their homes, were not employed,
were single, did not finish high school
and lived in households with incomes
below 50 percent of poverty. A higher
percentage of NYC respondents than
upstate NY respondents reported food
insecurity and fewer reported receiving
Medicaid or Food Stamps.
Results
Results indicated that
local WIC agency staff were almost
universally perceived by survey
respondents as customer friendly,
speaking their language, culturally
sensitive, attentive to their concerns,
giving neither conflicting information
or negative treatment. Few respondents
reported problems with WIC rules and
regulations, the certification process,
scheduling an appointment or getting to
a WIC site and few respondents reported
personal or social factors affecting
program retention. Survey respondents
identified a comparatively small set of
barriers to retention: 11 of 68
potential barriers identified in this
study were reported by more than 20
percent of respondents to be a barrier
sometimes or frequently. The identified
barriers clustered into five
organizational areas of WIC services:
waiting time, the facility, nutrition
education, food procurement and the food
package.
Waiting too long in
general was the most frequently cited
barrier, reported by 48 percent of
respondents. Waiting more than an hour
to re-certify (27 percent) was also a
frequently reported barrier. Facility
barriers included reports of
overcrowded, noisy facilities (36
percent) with nothing for children to do
(42 percent). Nutrition education was
viewed by many as boring (27 percent)
and repetitive (33 percent). Many
respondents reported difficulty matching
the WIC food package size requirement
with the food container size in stores
(23 percent) and not getting the right
cereal box size (41 percent). Many
respondents reported that the WIC
benefit provided too little formula (38
percent) or too little juice (27
percent). The most frequently cited
barriers were the same across
race/ethnic groups, for upstate NY and
NYC respondents, although the rank order
differed. However, there were some
statistically significant differences
across race/ethnic groups; mostly among
barriers cited less frequently. A higher
percentage of Black respondents than
White and Hispanic respondents had
difficulty getting off work when
scheduling appointments (19, 12, 14
percent, respectively). A higher
percentage of Hispanic respondents than
Black or White respondents reported a
language barrier (7, 0, 1 percent,
respectively), the WIC diet as
inconsistent with their cultural diet
(9, 3, 6 percent, respectively),
neighborhood safety (8, 3, 5 percent
respectively) and too little milk (19,
10, 13 percent, respectively). Hispanic
and Black respondents, more than White
respondents, reported overcrowded sites
(41, 40, 32 percent, respectively) and
too little dry beans (9, 9, 4 percent,
respectively). In NYC, four additional
barriers were reported by at least 20
percent of respondents. These included
too little cheese (23 percent), too
little milk (21 percent) and nutrition
education as too long and not very
useful (27, 29 percent, respectively).
Forty-six percent of
respondents reported failure to pick-up
or cash their WIC checks during the
prior few months period. Analyses to
identify barriers predictive of failure
to use all WIC benefits showed that
total number of barriers, site of
services, difficulties associated with
bringing the infant/child to re-certify
and rescheduling appointments were key
variables associated with failure to use
WIC checks. Results indicated that with
each additional reported barrier, there
was a two-percent increase in failure to
use WIC checks. In addition, a large
percentage of those who failed to use
WIC checks (40%) also reported that they
had difficulty rescheduling appointments
or bringing the infant to re-certify. As
noted, waiting too long was associated
with an increased number of reported
barriers and check usage.
Conclusion
Many barriers to
retention may be addressed directly by
local WIC agencies; other barriers are
under the purview of state and federal
policy makers. Strong and concerted
efforts have been made to eliminate
barriers identified in this study that
affect retaining eligible infants and
children in the NYS WIC Program. To this
end, the NYS WIC Program followed a
multi-faceted approach. First, the
recently completed automation of the WIC
Program should reduce barriers to
retention. In particular, one goal of
WIC automation was to reduce waiting
times, which is an often cited barrier
to retention. Second, NYS is working
with the National Association of WIC
Directors Evaluation Team to identify
virtues and limitations of extending the
children's certification period from 6
to 12 months; if feasible, this should
reduce waiting times, reduce problems
associated with bringing the
infant/child to re-certify and
difficulties rescheduling. Third, a new
nutrition education curriculum was
designed to revitalize nutrition
education by making it more relevant to
today's nutrition concerns. The new
curriculum includes up-to-date
practices, lesson plans and training
aides; it aligns nutrition education
with Eat Well Play Hard (EWPH), a NYS
nutrition and physical activity
intervention designed to prevent
childhood overweight and reduce
long-term risks for chronic disease.
Relatedly, the WIC Program is concerned
that the importance of the local WIC
nutrition educator to the success of WIC
is not always recognized. The NYS WIC
Program therefore is attempting to
determine the best approach to recognize
and elevate the role of WIC nutrition
educators in improving the health status
of WIC participants. Fourth, an annual
NYS WIC participant survey, already in
place, will be used to monitor WIC
participants' dietary practices,
behaviors and physical activity. Fifth,
the food card has been reevaluated and
recommendations are being proposed to
expand the choice of cereals and juice.
Sixth, the NYS WIC Program Outreach and
Retention Committee, which consists of
state and local WIC agency staff,
incorporated study findings into their
local WIC agency training sessions.
Study results were presented at three
NYS Regional Summit Meetings on Outreach
and Retention. Barriers identified were
used as the basis of facilitated group
discussion on creative and innovative
solutions to reach and retain persons
eligible for WIC. Future plans include
assisting local WIC agencies to focus
specifically on participant flow
practices to determine if efficiencies
in clinic operations can be improved to
minimize waiting times.
It may be useful to
conduct research to determine if
reported barriers, such as waiting too
long for services and overcrowded, noisy
sites, are related to the allocation of
resources from federal to states or from
states to their local WIC agencies. The
manner in which resources are allocated
may differentially affect the ability of
local WIC agency to adequately retain
participants. Further, assessing
differences between agencies with high
rates of check usage to agencies with
low rates of check usage and agencies
with long waiting times to agencies with
shorter waiting times may help identify
best practices for smooth, efficient and
effective service delivery.
Finally, study results
indicated a higher percentage of food
insecurity among Hispanic respondents
than Black and White respondents and
among NYC respondents than upstate NY
respondents. While we need to ensure
that appropriate referrals to other food
programs are made to respondents who
indicate food insecurity, it may also be
useful to examine the WIC food package
for this higher-risk group to ensure
they receive appropriate levels of
nutrition.
Last modified: 12/04/2008
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