Website Customer Feedback
In our efforts to deliver information to our site’s visitors, we have established this web based form to hear from you, our site customer, what your information requirements are, and how best can we present the needed information on our website.
The information collected here will be used solely by the US Army Corps of Engineers to determine how the websites must be altered to better serve the public interest. This information may also be reviewed by other government entities with oversight on the US Army Corps of Engineers’ activities, such as the Department of Army (DA), Department of Defense (DoD), Office of Management and Budget (OMB) and Congress as a basis for the justification for the changes on the websites.
Additional Information Collected: In addition to the information on this form, we will also be collecting the time it took to complete this form to calculate the burden hours in completing the form for reporting to higher Headquarters. Also see our Privacy and Security Notice on the use of this internet system.
|
SECTION 1 - About You
In this section we would like to get to know who our customers are. We will use this information to group similar
types of viewers to our site into "Personas" that will let us know how we should tailor the similar information to
meet a specific group's needs
|
1. Gender
|
2. Age Group
|
3. Education Level
|
4. How Often do you visit a Corps of Engineers Website?
|
5. Which Issues are you most Interested in?
|
6. What type of site visitor are you?
|
7. How do you connect to the Internet?
|
8. How would you normally like to receive information?
|
9. Please select the term that best fits your use of Corps Information
|
10. How did you find Corps Information?
|
SECTION 2 - Feedback on Existing Corps of Engineers Websites
In this section we would like to know what you think of the existing Corps of Engineers websites. We will use this information to determine
where problems exist, and opportunities to improve upon existing sites.
|
11. Please select the term that best describes your experience with a Corps website
|
12. Look and Feel of Corps websites
Should all Corps websites look the same?
Could you easily tell you were at a Corps website?
Can you tell the purpose of the page at a glance?
Was the page too cluttered?
Was the site navigation design nice and useful?
Additional Comments and Remarks:
|
13. How would you rate the organization and usefulness of the Corps web site?
Information was well organized
Site navigation was well understood
Amount of information was satisfactory
Information was useful
|
14. One source of information throughout Corps websites
Having similar information accessible from one location no matter the source of the information
If all available information were available from one source, I should be able to easily break it down into smaller pieces
It is important for me to have the capability to select the sorting of the information
I would like the information organized based on the type of visitor that I am
I would like to pick and choose which information the Corps’ website should display upon my visit to the site
I Should be notified when information of interest has been added to the Corps website, instead of me periodically checking the site.
I am not interested in the Corps news releases, or the Corps version of events. I want other information I consider important displayed.
|
15. Additional Comments/Remarks
|
16. Would you be willing to participate in a site redesign focus group? If so, please provide us with your contact information.
|
|
