|
Corps Users:
Technical support for all
HEC software users within the Corps of Engineers is provided through
an annual subscription service. Subscribing offices can expect to
receive full support from HEC staff in the application and use of
the software. Subscribing offices may request support by calling
HEC, sending a direct email, or by emailing the appropriate address listed below.
Non-Corps Users:
In the
past, for non-Corps users, HEC had provided a list of possible
vendors for assistance or support for HEC software.
As of 1 October 2008, HEC is
no longer providing this list (Vendor List). USACE counsel has determined that the inclusion of this list could
be interpreted as HEC recommending specific vendors over other
vendors that are not included in the list. Therefore, by direction
of USACE counsel HEC
has discontinued this practice and has
removed the list from our
web site. Non-Corps individuals should use any internet search
engine to locate a vendor that can provide support for the HEC
software of interest.
Reporting Software Errors:
The reporting of suspected software
errors is not subject to the support restrictions outlined above.
We are continuously working to improve the performance of HEC software
and possible bugs should always be reported directly to HEC. Ideally, suspected
errors should be reported in written form with a description of
the problem and the steps that lead to its occurrence.
Development team e-mail addresses:
HEC-RAS:
See the HEC-RAS Bug Report Page HEC-HMS:
See the HEC-HMS Bug Report Page HEC-ResSim:
See the HEC-ResSim Bug
Report Page
HEC-SSP:
See the HEC-SSP Bug Report Page
HEC-RPT: See the HEC-RPT Bug
Report Page HEC-EFM:
See the HEC-EFM Bug Report Page
HEC-WAT: hec.wat@usace.army.mil
HEC-DSSVue: hec.dss@usace.army.mil
|