Support Policy

Software                
  HEC-RAS
  HEC-GeoRAS
  HEC-HMS
  HEC-GeoHMS
  HEC-SSP
  HEC-RPT
  HEC-ResSim
  HEC-EFM
  HEC-FDA
  HEC-DSS
  CWMS
  Legacy Software

Support Policy

Distribution Policy

Terms and Conditions for Use

Corps Users:
Technical support for all HEC software users within the Corps of Engineers is provided through an annual subscription service. Subscribing offices can expect to receive full support from HEC staff in the application and use of the software. Subscribing offices may request support by calling HEC, sending a direct email, or by emailing the appropriate address listed below.

Non-Corps Users:
In the past, for non-Corps users, HEC had provided a list of possible vendors for assistance or support for HEC software.  As of 1 October 2008, HEC is no longer providing this list (Vendor List).  USACE counsel has determined that the inclusion of this list could be interpreted as HEC recommending specific vendors over other vendors that are not included in the list.  Therefore, by direction of USACE counsel HEC has discontinued this practice and has removed the list from our web site.  Non-Corps individuals should use any internet search engine to locate a vendor that can provide support for the HEC software of interest.

Reporting Software Errors:
The reporting of suspected software errors is not subject to the support restrictions outlined above. We are continuously working to improve the performance of HEC software and possible bugs should always be reported directly to HEC. Ideally, suspected errors should be reported in written form with a description of the problem and the steps that lead to its occurrence.