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Travel & GovTrip FAQ

My password is locked. What can I do?

For CDC employees: Please contact our helpdesk (1-888-ONE-DHHS or 1-888-663-3447) to initiate a password reset.
For all other HHS employees: Your password will automatically unlock itself within an hour. At this point please click on the “Forgot Password Link” on the login screen to assign yourself a new password.

What are the password requirements?

The password length must be at least 8 characters, one capital letter, at least two lower case letters, a number and a special character.

How long is my GovTrip password good for?

Your password is good for 90 days.

I am trying to login to GovTrip but the system keeps returning me to the login page.

Please check if your browser’s pop-up blocker is turned on. If so, it must be turned off (click on TOOLS, POP-UP BLOCKER, TURN OFF POP-UP BLOCKER).

If it is not turned on, please contact our helpdesk (1-888-ONE-DHHS or 1-888-663-3447).

How do I claim additional expenses once my voucher has been approved?

Amend your voucher and claim your additional expenses. Please do not remove any of the original expenses which were already reimbursed.

What is a pre-audit flag?

A pre-audit flag allows you to explain a certain expense in detail.

My flights are booked but not approved yet. How do I make changes to the flights in GovTrip?

Please edit and remove the flights. Now select new flights then re-sign the travel authorization.

My flights are approved but not ticketed yet. How do I make changes to the flights in GovTrip?

Amend your travel authorization and remove and select new flights then sign the amended order.

My flights are approved and already ticketed. How do I make changes to my flights in GovTrip?

If your departure date is within 24 hours please contact Omega World Travel (1-877-433-1162) to make changes to your flights. All changes after ticketing should be made with Omega World Travel.

How do I obtain a profile for GovTrip?

Your FATA (Federal Agency Travel Administrator) will be able to assist you. To obtain the contact information for your FATA, please contact our helpdesk (1-888-ONE-DHHS or 1-888-663-3447).

How do I attach my receipts to my travel voucher electronically?

Click on the “Receipts” tab on your voucher. You can now print off your fax cover sheet. When faxing your receipts please be certain your fax machine resolution is set to “Best/Fine/High Resolution” (not standard or photo). Failure to use the high resolution setting could cause the upload to fail at GovTrip even if it appears successful on your end. You also have the option to scan and upload your receipts.

How do I increase my lodging above the government rate on my travel order in GovTrip?

Please select the “Additional Options” tab, select “Perdiem Entitlements”. Now you can edit by day or edit all. Select the “Actual Lodging” label. Type in the desired amount of lodging and then click on “Save these entitlements”.

I have returned from my trip. How do I get reimbursed?

Please select Official travel and click on the voucher tab. Now all of your travel documents will be displayed. Click on the “Create new voucher from existing authorization/order link”. This will bring up all of your approved travel authorizations for which you can create a voucher.

Why can’t I create my travel voucher?

Please log into GovTrip and check the status of your travel authorization.

Who is my FATA (Federal Agency Travel Administrator)?

FATAs are assigned directly by each OpDiv/StaffDiv. To obtain the contact information for your FATA, please contact our helpdesk (1-888-ONE-DHHS or 1-888-663-3447).

How do I check the status of my authorization/voucher?

Click on official travel and then authorization or voucher. Click on the view/edit link next to the document. You will be prompted to the “View only” screen. Click on the digital signature tab. You will see all “Pending Routing Actions” which indicates who needs to take action on your document and the “Document History” indicates what has already taken place on your document.

My travel authorization was approved but was rejected for a “Funds check failure”. What does this mean?

This message is from your accounting system. The CAN chosen on your document does not have funds available. Please contact your budget office for assistance. Once funding has been established please amend and resign your document. Please note that this issue does not apply to CMS employees.

My travel authorization was approved and I received a message stating my supplier (or TRV site) is not defined in UFMS. What does this mean?

This means the traveler does not have a profile in UFMS or the profile is not defined as a traveler (TRV). A UFMS direct deposit form needs to be completed and signed by the traveler (where should they obtain the form?). For further assistance please contact your FATA (Federal Agency Travel Administrator). To obtain the contact information for your FATA, please contact our helpdesk (1-888-ONE-DHHS or 1-888-663-3447).

Please note that this issue does not apply to CMS employees.

My travel authorization is sitting in a “CTO Submit” status. What does this mean?

Your document is pending action with Omega World Travel. Once they have finished processing your document, the status will change to CTO Booked and will then route to your approvers.

I have a username and password for GovTrip but I have no access to GovTrip. Why?

A profile has to be established in GovTrip. Please contact your FATA (Federal Agency Travel Administrator).

I have not received my travel itinerary. How can I obtain this myself?

You can obtain your itinerary by going to http://www.virtuallythere.com Have your reservation code (PNR Locator) ready to enter. The PNR Locator can be obtained from your travel authorization in GovTrip.

I am set up as a approver in GovTrip. Why can’t I see documents awaiting my approval?

You must have a permission level two in your profile to see documents awaiting your approval. Please contact your FATA (Federal Agency Travel Administrator) to have your profile updated.

How can I update my credit card information in GovTrip?

Once you have logged into GovTrip, select the Tab titled “Traveler Setup”. Next select travel profile. Next select “My Account Information”. Next select the tab titled “Edit EFT and Credit Cards”. When you have completed updating your information, please select the tab “Save Permanent” for the changes to be saved.

Who do I call for GovTrip assistance?

For assistance with GovTrip please contact our helpdesk (1-888-ONE-DHHS or 1-888-663-3447) or e-mail them at egovtravelhelpdesk@hhs.gov.

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