Why do I see a blank screen when I try to view search results in Hospital Compare?

Answer:

This is a known bug in certain versions of Microsoft's Internet Explorer web browser. We are investigating this bug; however, in the interim, here are some ways to get the results to display:

1. Use a browser other than Internet Explorer. Mozilla, Firefox, Safari, and Opera do not have this blank page bug.

2. Configure your scripting settings in Internet Explorer. Please use the detailed instructions below depending on your version of Internet Explorer and your operating system.

Microsoft Internet Explorer 5.x and 6.x (Windows)
1. Select Internet Options from the Tools menu.
2. Click the Security tab.
3. Click Custom Level in Security Level for this Zone.
4. Scroll down to Scripting, near the bottom of the list.
5. Under Active Scripting, choose Disable.
6. Click OK to leave Security Settings. Click OK to leave Internet Options.
7. Close all the browser windows and re-launch the browser so that setting can take an effect.
8. Enable JavaScript once you are done with your browsing experience.

Microsoft Internet Explorer 5.x (Macintosh)
1. Choose Preferences under the Explorer menu.
2. Click Web Content under Web Browser.
3. In Active Content, uncheck the box next to Enable scripting.
4. Enable JavaScript once you are done with your browsing experience.

Last Updated: 3/26/2007